Scrubs 123

Complaint: [redacted] I am rejecting this response because: The business staff has all my father's details, especially [redacted] the customer service supervisorAlso [redacted] the Documentation Supervisor is well knowledgeable of the case and as a matter of fact she apologized for the customer service staff failure to update father's contact information [furnished to them months ago] which was essential for follow up with case.Kindly note that this is one of many other incidents that took place and that is the reason we filed the complaintsAlso we would like to bring your attention to that no one from the business bothered to call us back., especially if as they claimed in their reply message that they my father's details to address the issue???Corporations like scrubs and medline should put their clients 1st.Thank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Hope they are true to their word and will send a new bench Thank you for your concern and help Sincerely, Esther M [redacted]

Medline’s quality department has been in contact with this customer and has sent paperwork regarding a credit for this itemIt was confirmed that the paperwork was received by the customer in July of The customer did not return the paperwork to complete issuance of the
credit

We thank you for bringing this to our attention so that we are able to more effectively advance the service and satisfaction of our valued customersYou expressed your concern regarding your father not receiving his suppliesAfter reviewing all information available, we were not able to ship the
items to your father because we had difficulties obtaining the correct documentation from the physician, along with the physician signature to ship the items requestedWe faxed this request multiple times on various dates to the physician’s office with negative resultsOn 9/13/2016, we were able to process the order and ship the items with the necessary documentation Another concern that was brought to our attention regarding contact informationWe successfully updated the contact information and moving forward will reduce the risk of miscommunicating and getting the father the items neededWe apologize for the inconvenience you have experiencedThe current authorization to ship will be valid until August Your father will be eligible for a reorder every days

Complaint: ***
I am rejecting this response because: they responded to the wrong case number
Sincerely,
*** ***

Hi Esther, It seems our coordinator has miscommunicated the warranty to you which has resulted in your frustration and no fixed productYour request should have qualified for a new benchIf you are OK with this I would like to send a new bath bench (same make and model) to your home address
listed on this ticketI can reach out with an ETA on the product order once I have it Thank you for your patience!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Hope they are true to their word and will send a new bench.  Thank you for your concern and help.
Sincerely,
Esther M[redacted]

Complaint: [redacted]
I am rejecting this response because: The business staff has all my father's details, especially [redacted] the customer service supervisor. Also [redacted] the Documentation Supervisor is well knowledgeable of the case and as a matter of fact she apologized for the customer service staff failure to update father's contact information [furnished to them 18 months ago] which was essential for follow up with case.Kindly note that this is one of many other incidents that took place and that is the reason we filed the complaints. Also we would like to bring your attention to that no one from the business bothered to call us back., especially if as they claimed in their reply message that they my father's details to address the issue???Corporations like 123 scrubs and medline should put their clients 1st.Thank you
Sincerely,
[redacted]

Thank you for bringing Mr. [redacted] concerns to our attention. To better address his concerns we will need to contact Mr.[redacted] directly to obtain additional information to further research his father's order. Mr. [redacted] did not provide his father's name so at this time I am unable to determine the...

status of his order. Medline follows insurance requirements when processing orders, once we are able to gather additional details surrounding this complaint further explanation will be provided.

Good afternoon, Please submit the below response to [redacted].   We thank you for bringing this to our attention so that we are able to more effectively advance the service and satisfaction of our valued customers.   You expressed your concern regarding your father not receiving his supplies. After reviewing all information available, we were not able to ship the items to your father because we had difficulties obtaining the correct documentation from the physician, along with the physician signature to ship the items requested. We faxed this request multiple times on various dates to the physician’s office with negative results. On 9/13/2016, we were able to process the order and ship the items with the necessary documentation.     Another concern that was brought to our attention regarding contact information. We successfully updated the contact information and moving forward will reduce the risk of miscommunicating and getting the father the items needed.   We apologize for the inconvenience you have experienced. The current authorization to ship will be valid until August 2017. Your father will be eligible for a reorder every 30 days.   If you have any questions or comments please don’t hesitate to contact me; my information is provided below. Thank you.   Sincerely,     [redacted]
  Phone: [redacted]@[redacted].com