Terrible service! After scheduling a repair on our air conditioner on 10/28/16 through our warranty company, I called Absolutely Affordable to confirm my appointment the same day at 1:18 pm. I had to leave a voicemail which was never returned. They were scheduled to come out on 10/31/16 between 12:30-4:30pm. At 3:30pm on the day of the appointment I called just to make sure they were planning on coming since I hadn't heard from them. The lady on the phone was extremely rude! She told me she never received my voicemail the Friday before and that she called me to verify appointment but since she didn't hear from me, she didn't schedule it. I never got a phone call or text from them. She blatantly lied to me as I have proof of the voicemail I left and text from my warranty company confirming my appointment. She said they would be out the next day. A few minutes after the call ended I received word from my warranty company that Absolutely Affordable had canceled my appointment. They are very unprofessional and rude. Lying about an appointment is absurd.
Terrible service! After scheduling a repair on our air conditioner on 10/28/16 through our warranty company, I called Absolutely Affordable to confirm my appointment the same day at 1:18 pm. I had to leave a voicemail which was never returned. They were scheduled to come out on 10/31/16 between 12:30-4:30pm. At 3:30pm on the day of the appointment I called just to make sure they were planning on coming since I hadn't heard from them. The lady on the phone was extremely rude! She told me she never received my voicemail the Friday before and that she called me to verify appointment but since she didn't hear from me, she didn't schedule it. I never got a phone call or text from them. She blatantly lied to me as I have proof of the voicemail I left and text from my warranty company confirming my appointment. She said they would be out the next day. A few minutes after the call ended I received word from my warranty company that Absolutely Affordable had canceled my appointment. They are very unprofessional and rude. Lying about an appointment is absurd.