Scrubs

Thank you for bringing Mr [redacted] concerns to our attentionTo better address his concerns we will need to contact Mr[redacted] directly to obtain additional information to further research his father's orderMr [redacted] did not provide his father's name so at this time I am unable to determine the status of his orderMedline follows insurance requirements when processing orders, once we are able to gather additional details surrounding this complaint further explanation will be provided

Good afternoon, Please submit the below response to [redacted] We thank you for bringing this to our attention so that we are able to more effectively advance the service and satisfaction of our valued customers You expressed your concern regarding your father not receiving his suppliesAfter reviewing all information available, we were not able to ship the items to your father because we had difficulties obtaining the correct documentation from the physician, along with the physician signature to ship the items requestedWe faxed this request multiple times on various dates to the physician’s office with negative resultsOn 9/13/2016, we were able to process the order and ship the items with the necessary documentation Another concern that was brought to our attention regarding contact informationWe successfully updated the contact information and moving forward will reduce the risk of miscommunicating and getting the father the items needed We apologize for the inconvenience you have experiencedThe current authorization to ship will be valid until August Your father will be eligible for a reorder every days If you have any questions or comments please don’t hesitate to contact me; my information is provided belowThank you Sincerely, [redacted] Phone: [redacted] @ [redacted] .com