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SCS Nashville

31 Industrial Park Dr, Hendersonville, Tennessee, United States, 37075-2824

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Reviews Tree Service SCS Nashville

SCS Nashville Reviews (%countItem)

Very good service, but the upsell is a bit much.

Friendly technicians who Listen to your concerns. Lawn is looking great!

I've received excellent service so far. My rep Trey answers my texts and calls over concerns I may have and addresses the situation in a timely matter. My yard has never looked this good and dark green before - thanks Weedman

Quick to send out someone when there's a problem and very customer focused. I would recommend this company to anyone that has pets. All products are safe for our furry friends.

Great customer service, friendly employees. Our lawn never looked better.

Weedman is always responsive to our request for help with any individual problems our yard may present even if it means an additional trip or extra treatment. Our yard looks the best it ever has.

Excellent results so far. Good, friendly and reliable service. Wish I had used them in the past.

No Contract
Billing Issues
Fraudulent Charges
Phone call Recap 3/20/XXXX XX:XX am

I have called several times due to charges on my account that are NOT in line with anything that has been performed at my home. When I initially signed up I signed up to have *** control on my lawn for $24 each visit. My lawn is dormant 6 months out of the year which should limit our need. Since the phone call, there has been no paperwork presented, I have signed NO documents, and the company has charged me XX-XXX a month!!! I have called several times to dispute the charges with no resolve and have asked on several occasions for any paperwork outlining my plan to be sent. I have been told several times that no paperwork is in the system. I have also received a letter saying that my account is delinquent..... When inquiring about this, I was told that no one has serviced my home since November of 2017. If no one has serviced my home since November of 2017 and I am being charged XX-XXX dollars every month... 1. How am I delinquent 2. why am I being charged if services are not being performed. Victoria (who I spoke with) stated that "we don't necessarily charge for services that were performed, we charge for services that will take place in the future."

I demand to speak with management regarding my account and want to be reimbursed for any charges that have been drawn from your company. I have signed no paperwork and agreed to none of the services that have been or "SUPPOSED TO HAPPEN" in the future according to Victoria. I suggest that your company reviews contract law prior to trying to take advantage customers in the future. I have agreed to nothing and the company has been fraudulently charging me.

Desired Outcome

Receipt of ANY paperwork outlining my initial request reimbursement of ALL charges from the company Termination of any services or future contact from this company after I have been reimbursed and close the file

I called Weedman of Nashville for a QUOTE for services, after the phone call I advised the sales representative that I was still shopping for services and I will call back should I decide to choose Weedman. I decided to go with another firm and did not return a call to Weedman. Two days later I came home to a bill on my front door for services that were provided. I called MULTIPLE TIMES and spoke to MULTIPLE people at the Nashville location to advise that I was not going to pay for services that I did NOT authorize. On all occasions I was told that I would get a return call back - which never happened. Fast forward, I received a collections notice for the services that I again, did NOT authorize. When I called the local branch I was told there was nothing they could do at this point and I would have to pay the balance with the collection company. Seeing as this was reported to my credit, I was left with no other option. Worst experience I have EVER had with a lawn care service. And to top it off, the daybefore I received the collections notice I received a call from the sales team asking if I would like service again - HARD NO!!!!

I have been a Weed Man customer for the past 3 years and have been very pleased with the results. It has taken some time to get the results, but I have found Weed Man to always be polite, helpful and attentive to my concerns. I will continue to do business with them in the future.

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Address: 31 Industrial Park Dr, Hendersonville, Tennessee, United States, 37075-2824

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