Scully Company

October 18, 2017Dear Revdex.com:I am writing regarding complaint ID# [redacted] .Scully Company started managing this apartment community, [redacted] Apartments, on March 15, We took over from a management company called [redacted] and it is our position that [redacted] 's complaint is ultimately with them.When we started managing [redacted] ***, [redacted] had a balance of $on her residential ledgerShe moved out about days after our takeover and her dispute with the utility bills should have been taken up with the prior management company since the dispute appears to originate from [redacted] 's tenure at the property,While some of our answers to [redacted] were not as timely as she would have liked, the first couple of months after a management company takes over a property entails an enormous amount of account reconciliations in our management office.We have since returned to business as usual and reply to any and all inquiries from current and previous residents within hoursAs a small gesture toward [redacted] , we revised her move out statement by $25,to show her owing zero dollars to [redacted] ***.We have attached that revised statement to show the zero balanceWe have also attached her final utility bill from the 3rd party provider called [redacted] as well as some e-mails between our community manager, Sun L [redacted] and [redacted] 's Billing Manager, Eli S*You can see from that correspondence that there was nothing miscalculated on [redacted] 's utility billingsPlease note that it is [redacted] 's co-occupant, [redacted] , whose name appears on the utility bills.Sincerely,Andrew P.Regional Property Manager

CON: Whatever lease you sign, YOU WILL BE RESPONSIBLE FOR THE LENGTH OF THE LEASE, NO MATTER WHATYou cannot terminate the lease early for any reasonAnd they will automatically renew your lease if you do not give them days notice that you do not want to renew The lease also includes a disclosure that you cannot sue themAll of this is in "legalese" so it is not easily understoodPRO: The apartments are clean, and they respond to maintenance issues quicklyMy experience: I moved out 1/months early, giving a day noticeI was told that I would not be charged for the last month and it was possible I would be pro-rated for the weeks that I moved out earlier than expectedI was still charged for the last monthThis is all legal, so as stated previously, make sure you understand that you will be responsible for the lease that you sign for

February 22, 2016Dear [redacted] ,I am in receipt of your letter dated January 21, We just received the letter as it was first directed to the wrong address (PO Box) rather than our corporate office address listed above.My name is Michael D [redacted] and I am the Regional Manager for [redacted] at [redacted] Apartments located on [redacted] , Conshohocken, PA ***.I personally spoke with [redacted] on January 21, regarding some concerns with her apartment which she expressed in her letterBelow are the responses I provided to her:? • She stated she was told there were cameras in the garage when she moved inHer bike? was stolen and she wanted to view the cameras, She stated in the letter we don't have cameras but this is not correctOur cameras in the garage are located at the entrance ways, not facing where her bike was locatedWe requested she notify the police department.? • She stated her stove broke and we replaced it with a dented oneIt was later replaced with a new stoveWe did replace her stove with a used stove while we waited for the new stove to arriveThis was to ensure she still had use of a stove while her new one was being shipped.? • She stated a scratch in the floor was made when installing the stoveI informed? [redacted] we could easily repair the floorAs of recent, we also informed her we would? replace her floor with a higher quality floor.? • She complained a neighbor was smoking marijuana and it was getting into her? apartment, She called the police, they knocked on the neighbor's door but they didn't answer so they left, I informed [redacted] if this occurs again to call our emergency maintenance line and we will come out to investigateIn addition, we will contact the resident to address her complaint.? • She stated her carpets were clean upon moand now there are stainsI offered to tour her apartment so I could see what she was referring to and we would be happy to address any outstanding maintenance issue[redacted] stated when she moved it her rent was reasonable for her apartment but now she would rather have an upgraded apartment at one of the other local apartment communitiesI informed her we currently have newly renovated apartments that include stainless steel appliance, granite countertops, plank flooring, new vanities, lighting and plumbing fixturesI informed her I would waive a transfer fee and asked if she was interested in viewing one theseShe stated she was not interested and just wanted to move out and didn't want to be held accountable for lease break fee or giving days noticeI informed her I wasn't able to do this but her lease is up in April which is a few months awayUntil then we would continue to work with her to ensure her apartment is in good order and we meet her customer service needs.As of 2/15/16, she has informed our Community Manager she intends to renew her lease and we are replacing her floor with a higher quality product we use in our renovated apartments.Michael? DCAM, CAPS Regional Manager

February 22, 2016 Dear [redacted] , I am in receipt of your letter dated January 21, 2016. We just received the letter as it was first directed to the wrong address (PO Box) rather than our corporate office address listed above. My name is Michael D [redacted] and I am the... Regional Manager for [redacted] at [redacted] Apartments located on [redacted] , Conshohocken, PA ***.I personally spoke with [redacted] on January 21, 2016 regarding some concerns with her apartment which she expressed in her letter. Below are the responses I provided to her: • She stated she was told there were cameras in the garage when she moved in. Her bike was stolen and she wanted to view the cameras, She stated in the letter we don't have cameras but this is not correct. Our cameras in the garage are located at the entrance ways, not facing where her bike was located. We requested she notify the police department. • She stated her stove broke and we replaced it with a dented one. It was later replaced with a new stove. We did replace her stove with a used stove while we waited for the new stove to arrive. This was to ensure she still had use of a stove while her new one was being shipped. • She stated a scratch in the floor was made when installing the stove. I informed [redacted] we could easily repair the floor. As of recent, we also informed her we would replace her floor with a higher quality floor. • She complained a neighbor was smoking marijuana and it was getting into her apartment, She called the police, they knocked on the neighbor's door but they didn't answer so they left, I informed [redacted] if this occurs again to call our emergency maintenance line and we will come out to investigate. In addition, we will contact the resident to address her complaint. • She stated her carpets were clean upon move-in and now there are stains. I offered to tour her apartment so I could see what she was referring to and we would be happy to address any outstanding maintenance issue. [redacted] stated when she moved it her rent was reasonable for her apartment but now she would rather have an upgraded apartment at one of the other local apartment communities. I informed her we currently have newly renovated apartments that include stainless steel appliance, granite countertops, plank flooring, new vanities, lighting and plumbing fixtures. I informed her I would waive a transfer fee and asked if she was interested in viewing one these. She stated she was not interested and just wanted to move out and didn't want to be held accountable for lease break fee or giving 60 days notice. I informed her I wasn't able to do this but her lease is up in April which is a few months away. Until then we would continue to work with her to ensure her apartment is in good order and we meet her customer service needs. As of 2/15/16, she has informed our Community Manager she intends to renew her lease and we are replacing her floor with a higher quality product we use in our renovated apartments. Michael D. CAM, CAPS Regional Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

I have been a resident for the past years or so The most recent apartment for the past years What I am extremely upset is the lack of concern or empathy from both the resident manager Bibi, or from Peggy area manager for the following interruption and lack of quiet and peaceful enjoyment of my residence The apartment above was being completely renovated which is a good thing, however not notifying me of the major construction being done is part of the problem Imagine overhead jack hammering to remove the tile in the entire living room area above which would not allow anyone to remain in my apartment below during construction Unbearable! two weeks of construction, cabinets, flooring etcBanging, scrapping, loud music, etc In fact the construction caused a leak into my apartment I spoke with both individuals and was told no concession was being offered for the disruption and nothing could be done What! Are you kidding? In the lease it refers to that the disturbance of peace and quite of the premises is absolutely prohibited

January 19, 2018Please find listed below the facts regarding *** ***•Took Occupancy of apartment # *** at *** *** Apartments.•Resident reached out to Quetta F* (leasing staff member) on by email regarding her concern of excessive noise and sent two videos
regarding her neighbors in ***.•Quetta F* sent an email to Jane Z*** (Assistant Community Manger) and JoAnne M*** (Community Manager) on at 9:a.mregarding her complaints.•Quetta F* (leasing staff member) responded to *** *** (resident) and Jane and JoAnne (managers) reached out to Lisa B*** (maintenance supervisor) regarding resident's complaintLisa went to *** on 12.29.17j•Maintenance placed a work order in our system to go to apartment ***Lisa went to apartment to understand residents' concerns and needs.•Lisa F* ***, Superintendent of Maintenance made arrangements with the resident of *** for the maintenance department to back screw floor boards in their home with the hopes that this would ease the level of noise *** was experiencingThe resident of *** works evenings and has two young childrenLisa wanted to make the repair comfortable and fair to all.•*** *** reached out to Quetta F* via email on for Lisa's contact information, meaning emailQuetta advised resident that Lisa is generally out on propertyQuetta reached Lisa and Lisa responded to residentQuetta emailed *** to advise her that Lisa would contact her, the resident thanked Que and said Lisa had just called her.• The agreed date for repair was in 01-12, unit on top of ***.• Resident emailed Quetta on 1.13.18, stating the noise was still present and advised Quetta that she and *** (her boyfriend) went upstairs to talk to neighbors*** alleges that her neighbor in *** was not concerned and alleges he advised her he hears the same noises all day long.•*** sent additional videos,•Quetta emailed her back on 1.13,18, see email and said we (Lisa or I) would reach out to her on Tuesday or WednesdayLisa did reach out to resident.•Lisa and I discussed the matter and Lisa offered to have the remaining areas looked at for noise control and wanted to assist resident.•The resident emailed on (Que is off) and advised Quetta and said she wanted to transfer into a new unit, not pay the transfer fee of $750,and not pay any additional rent.•Quetta called *** on *** had her mom on the phone and was insistent transferring at no chargeI was on my monthly marketing callWhen the call ended, Iimmediately returned ***'s callI had Quetta in room as a witness as to what was discussed*** had her father on the callI explained to them I needed to discuss their requests with my Regional Manager, Michael D***I advised them he was ill and that the soonest I would speak to him would be Monday, January, 22,advised them I would call them after discussing their demands with him.•I emailed Michael D*** on Again, my supervisor was out sick.•Please note additional factsLisa F* *** took JoAnne M*** to both homes to observeThe residents in *** have two young children, both little boys who ran and jumped during the visit.•*** *** and her father advised the Community Manager, JoAnne M*** on that we have structural issues in the building and that *** could no longer reside in apartmentI asked them to describe the noiseThe father said squeaking floors and pipes.•To the best of our knowledge, there is no structural issues in that buildingAdditionally, the former residents of ***, never complained of the residents in *** or noiseThe residents of *** moved into their apartment on 8.31.13,•The staff and management of *** *** Apartments and Scully Company wish to accommodate *** *** in the same professional manner they accommodate all customers.Desired Outcome/ Settlement- we offered her a transfer, no transfer fee, moving security deposit and based on unit resident selects she will either pay less in rent or have a credit for remaining months on her lease so she does not pay higher rent

We can agree to reach a settlement with the *** family in an effort to exemplify our core value of Resident Commitment, where earning our resident’s satisfaction and confidence is a top priority. We still feel strongly and fully maintain we followed fair business practices in ascertaining a cumulative decision on the applications for residency of *** *** and *** ***. Yet to settle we will make re-payment of ***’ $application fee, and as an added measure of good faith will we will also make re-payment of ***’s $application fee too. In turn we expect such payment will bring matters to a close on this complaint

February 22, 2016Dear *** *** ***,I am in receipt of your letter dated January 21, We just received the letter as it was first directed to the wrong address (PO Box) rather than our corporate office address listed above.My name is Michael D*** and I am the Regional Manager for
*** at *** Apartments located on *** *** ***, Conshohocken, PA ***.I personally spoke with *** on January 21, regarding some concerns with her apartment which she expressed in her letterBelow are the responses I provided to her:? • She stated she was told there were cameras in the garage when she moved inHer bike? was stolen and she wanted to view the cameras, She stated in the letter we don't have cameras but this is not correctOur cameras in the garage are located at the entrance ways, not facing where her bike was locatedWe requested she notify the police department.? • She stated her stove broke and we replaced it with a dented oneIt was later replaced with a new stoveWe did replace her stove with a used stove while we waited for the new stove to arriveThis was to ensure she still had use of a stove while her new one was being shipped.? • She stated a scratch in the floor was made when installing the stoveI informed? *** we could easily repair the floorAs of recent, we also informed her we would? replace her floor with a higher quality floor.? • She complained a neighbor was smoking marijuana and it was getting into her? apartment, She called the police, they knocked on the neighbor's door but they didn't answer so they left, I informed *** if this occurs again to call our emergency maintenance line and we will come out to investigateIn addition, we will contact the resident to address her complaint.? • She stated her carpets were clean upon moand now there are stainsI offered to tour her apartment so I could see what she was referring to and we would be happy to address any outstanding maintenance issue.*** stated when she moved it her rent was reasonable for her apartment but now she would rather have an upgraded apartment at one of the other local apartment communitiesI informed her we currently have newly renovated apartments that include stainless steel appliance, granite countertops, plank flooring, new vanities, lighting and plumbing fixturesI informed her I would waive a transfer fee and asked if she was interested in viewing one theseShe stated she was not interested and just wanted to move out and didn't want to be held accountable for lease break fee or giving days noticeI informed her I wasn't able to do this but her lease is up in April which is a few months awayUntil then we would continue to work with her to ensure her apartment is in good order and we meet her customer service needs.As of 2/15/16, she has informed our Community Manager she intends to renew her lease and we are replacing her floor with a higher quality product we use in our renovated apartments.Michael? DCAM, CAPS Regional Manager

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Mr*** has filed complaints to collect back his application fee:? the 1st being with the PA Attorney General office and the 2nd being with the Revdex.com.? I’ve attached the complaint to the PA Attorney General and our response to it, handled in November? We haven’t heard back from
the 1st complaintIn brief here’s what happened: A father, *** ***, and son, *** ***, came in for a tour and immediately insisted that *** would co-sign for ***.? Jessica explained our process for qualifying applicants and accepting guarantors.? They said they understood and *** insisted that he intended to apply, later completing the paperwork that evening.? Jessica retrieved the application the next morning and contacted *** to learn if he still intended to co-sign.? She did this before running ***’s application on OnSite.? *** said yes and completed his application shortly afterwards.? So as Jessica merged their completed applications on OnSite, ran them together, and together they were both declined for failing to meet our established criteria.? They were notified about this properly, adverse action letters were sent, and a SODA was submitted to refund the reservation deposit.? But like many declined applicants, they were angry and demanded their application fees be refunded too or he would complain to the Revdex.com.? I brought the threat to the Regional Manager's attention and we declined to refund the application fee as is our policy.? ?

October 18, 2017Dear Revdex.com:I am writing regarding complaint ID# ***.Scully Company started managing this apartment community, *** *** Apartments, on March 15, We took over from a management company called *** and it is our position that *** ***'s complaint is ultimately with
them.When we started managing *** ***, *** *** had a balance of $on her residential ledgerShe moved out about days after our takeover and her dispute with the utility bills should have been taken up with the prior management company since the dispute appears to originate from ***'s tenure at the property,While some of our answers to *** *** were not as timely as she would have liked, the first couple of months after a management company takes over a property entails an enormous amount of account reconciliations in our management office.We have since returned to business as usual and reply to any and all inquiries from current and previous residents within hoursAs a small gesture toward *** ***, we revised her move out statement by $25,to show her owing zero dollars to *** ***.We have attached that revised statement to show the zero balanceWe have also attached her final utility bill from the 3rd party provider called *** as well as some e-mails between our community manager, Sun L*** and ***'s Billing Manager, Eli S*You can see from that correspondence that there was nothing miscalculated on *** ***'s utility billingsPlease note that it is *** ***'s co-occupant, *** ***, whose name appears on the utility bills.Sincerely,Andrew P.Regional Property Manager

We can agree to reach a settlement with the [redacted] family in an effort to exemplify our core value of Resident Commitment, where earning our resident’s satisfaction and confidence is a top priority.  We still feel strongly and fully maintain we followed fair business practices in ascertaining a cumulative decision on the applications for residency of [redacted] and [redacted].  Yet to settle we will make re-payment of [redacted]’ $50.00 application fee, and as an added measure of good faith will we will also make re-payment of [redacted]’s $50.00 application fee too.  In turn we expect such payment will bring matters to a close on this complaint.

February 22, 2016Dear [redacted],I am in receipt of your letter dated January 21, 2016. We just received the letter as it was first directed to the wrong address (PO Box) rather than our corporate office address listed above.My name is Michael D[redacted] and I am the Regional Manager for...

[redacted] at [redacted] Apartments located on [redacted], Conshohocken, PA [redacted].I personally spoke with [redacted] on January 21, 2016 regarding some concerns with her apartment which she expressed in her letter. Below are the responses I provided to her: • She stated she was told there were cameras in the garage when she moved in. Her bike was stolen and she wanted to view the cameras, She stated in the letter we don't have cameras but this is not correct. Our cameras in the garage are located at the entrance ways, not facing where her bike was located. We requested she notify the police department. • She stated her stove broke and we replaced it with a dented one. It was later replaced with a new stove. We did replace her stove with a used stove while we waited for the new stove to arrive. This was to ensure she still had use of a stove while her new one was being shipped. • She stated a scratch in the floor was made when installing the stove. I informed [redacted] we could easily repair the floor. As of recent, we also informed her we would replace her floor with a higher quality floor. • She complained a neighbor was smoking marijuana and it was getting into her apartment, She called the police, they knocked on the neighbor's door but they didn't answer so they left, I informed [redacted] if this occurs again to call our emergency maintenance line and we will come out to investigate. In addition, we will contact the resident to address her complaint. • She stated her carpets were clean upon move-in and now there are stains. I offered to tour her apartment so I could see what she was referring to and we would be happy to address any outstanding maintenance issue.[redacted] stated when she moved it her rent was reasonable for her apartment but now she would rather have an upgraded apartment at one of the other local apartment communities. I informed her we currently have newly renovated apartments that include stainless steel appliance, granite countertops, plank flooring, new vanities, lighting and plumbing fixtures. I informed her I would waive a transfer fee and asked if she was interested in viewing one these. She stated she was not interested and just wanted to move out and didn't want to be held accountable for lease break fee or giving 60 days notice. I informed her I wasn't able to do this but her lease is up in April which is a few months away. Until then we would continue to work with her to ensure her apartment is in good order and we meet her customer service needs.As of 2/15/16, she has informed our Community Manager she intends to renew her lease and we are replacing her floor with a higher quality product we use in our renovated apartments.Michael D. CAM, CAPS Regional Manager

My husband and I have been tenants at Greene Manor Apartments in Mt. Airy for 2 1/2 years. In July 2015, Classic Management, Inc was bought out by Scully. We have always paid our rent on time and have had an excellent relationship with Classic Management.
Last night, December 21st, we received a threatening form letter on our door, for charges (which were not itemized) totaling over $363. On the letter (dated December 20), it stated if we did not pay the balance by December 23, they would take court action, for which we were responsible for court costs, attorney's fees and also the original balance. This left us 36 hours to pay the unexplained charges.
This morning, December 22, we say the property manager Tabitha (don't recall her last name) to resolve the issue. She printed out an itemized list of charges incurred since July for a reserved parking place ($50/per month - which we cancelled in June), water bills for Oct-Dec (which we didn't pay, our oversight, our responsibility) and interest charges. We resolved the issue with Tabitha by paying the overdue water, and were given a credit for the administration error on their end.
Our complaint is that we were issued NO NOTICE of anything, and then we had a 36 hour deadline. There was no written notice, e-mail or phone call. If we had known about these issues, we would have addressed them immediately, as we did today. But as such, all we received is a threatening letter with nearly no notice. Had we been away (it is Christmas week, after all), we would have had no recourse. Scully needs to have better communication with its tenants, with much more courtesy and lead time.

Mr. [redacted] has filed 2 complaints to collect back his application fee:  the 1st being with the PA Attorney General office and the 2nd being with the Revdex.com.  I’ve attached the complaint to the PA Attorney General and our response to it, handled in November.  We haven’t heard back from...

the 1st complaint. In brief here’s what happened: A father, [redacted], and son, [redacted], came in for a tour and immediately insisted that [redacted] would co-sign for [redacted].  Jessica explained our process for qualifying applicants and accepting guarantors.  They said they understood and [redacted] insisted that he intended to apply, later completing the paperwork that evening.  Jessica retrieved the application the next morning and contacted [redacted] to learn if he still intended to co-sign.  She did this before running [redacted]’s application on OnSite.  [redacted] said yes and completed his application shortly afterwards.  So as normal Jessica merged their completed applications on OnSite, ran them together, and together they were both declined for failing to meet our established criteria.  They were notified about this properly, adverse action letters were sent, and a SODA was submitted to refund the reservation deposit.  But like many declined applicants, they were angry and demanded their application fees be refunded too or he would complain to the Revdex.com.  I brought the threat to the Regional Manager's attention and we declined to refund the application fee as is our policy.

October 18, 2017Dear Revdex.com:I am writing regarding complaint ID# [redacted].Scully Company started managing this apartment community, [redacted] Apartments, on March 15, 2017. We took over from a management company called [redacted] and it is our position that [redacted]'s complaint is ultimately with...

them.When we started managing [redacted], [redacted] had a balance of $395 on her residential ledger. She moved out about 29 days after our takeover and her dispute with the utility bills should have been taken up with the prior management company since the dispute appears to originate from [redacted]'s tenure at the property,While some of our answers to [redacted] were not as timely as she would have liked, the first couple of months after a management company takes over a property entails an enormous amount of account reconciliations in our management office.We have since returned to business as usual and reply to any and all inquiries from current and previous residents within 24 hours. As a small gesture toward [redacted], we revised her move out statement by $25,16 to show her owing zero dollars to [redacted].We have attached that revised statement to show the zero balance. We have also attached her final utility bill from the 3rd party provider called [redacted] as well as some e-mails between our community manager, Sun L[redacted] and [redacted]'s Billing Manager, Eli S[redacted]. You can see from that correspondence that there was nothing miscalculated on [redacted]'s utility billings. Please note that it is [redacted]'s co-occupant, [redacted], whose name appears on the utility bills.Sincerely,Andrew P.Regional Property Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

CON: Whatever lease you sign, YOU WILL BE RESPONSIBLE FOR THE LENGTH OF THE LEASE, NO MATTER WHAT. You cannot terminate the lease early for any reason. And they will automatically renew your lease if you do not give them 60 days notice that you do not want to renew. The lease also includes a disclosure that you cannot sue them. All of this is in "legalese" so it is not easily understood.
PRO: The apartments are clean, and they respond to maintenance issues quickly.
My experience: I moved out 2 1/2 months early, giving a 60 day notice. I was told that I would not be charged for the last month and it was possible I would be pro-rated for the 2 weeks that I moved out earlier than expected. I was still charged for the last month. This is all legal, so as stated previously, make sure you understand that you will be responsible for the lease that you sign for.

February 22, 2016
Dear [redacted],
I am in receipt of your letter dated January 21, 2016. We just received the letter as it was first directed to the wrong address (PO Box) rather than our corporate office address listed above.
My name is Michael D[redacted] and I am the...

Regional Manager for [redacted] at [redacted] Apartments located on [redacted], Conshohocken, PA [redacted].I personally spoke with [redacted] on January 21, 2016 regarding some concerns with her apartment which she expressed in her letter. Below are the responses I provided to her:
 • She stated she was told there were cameras in the garage when she moved in. Her bike was stolen and she wanted to view the cameras, She stated in the letter we don't have cameras but this is not correct. Our cameras in the garage are located at the entrance ways, not facing where her bike was located. We requested she notify the police department.
 • She stated her stove broke and we replaced it with a dented one. It was later replaced with a new stove. We did replace her stove with a used stove while we waited for the new stove to arrive. This was to ensure she still had use of a stove while her new one was being shipped.
 • She stated a scratch in the floor was made when installing the stove. I informed [redacted] we could easily repair the floor. As of recent, we also informed her we would replace her floor with a higher quality floor.
 • She complained a neighbor was smoking marijuana and it was getting into her apartment, She called the police, they knocked on the neighbor's door but they didn't answer so they left, I informed [redacted] if this occurs again to call our emergency maintenance line and we will come out to investigate. In addition, we will contact the resident to address her complaint.
 • She stated her carpets were clean upon move-in and now there are stains. I offered to tour her apartment so I could see what she was referring to and we would be happy to address any outstanding maintenance issue.[redacted] stated when she moved it her rent was reasonable for her apartment but now she would rather have an upgraded apartment at one of the other local apartment communities. I informed her we currently have newly renovated apartments that include stainless steel appliance, granite countertops, plank flooring, new vanities, lighting and plumbing fixtures. I informed her I would waive a transfer fee and asked if she was interested in viewing one these. She stated she was not interested and just wanted to move out and didn't want to be held accountable for lease break fee or giving 60 days notice. I informed her I wasn't able to do this but her lease is up in April which is a few months away. Until then we would continue to work with her to ensure her apartment is in good order and we meet her customer service needs.
As of 2/15/16, she has informed our Community Manager she intends to renew her lease and we are replacing her floor with a higher quality product we use in our renovated apartments.
Michael D. CAM, CAPS Regional Manager