Thank You for the opportunity to respond to your complaint's letterOut of concern for the safety of our driver and the protection of our natural resources, our professional driver made
the decision not to risk hurting himself or potentially negatively impacting the environment by attempting to make this difficult delivery
The customer lives in an area that is difficult to safely make a successful delivery and as we have attempted to make deliveries in the past, we asked her to sand and salt the driveway
It's unfortunate that she was unable to do that successfully, but our driver's safety and our concern for our environment is permanent
I hope you understand
Sincerely,
*** ***
reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I was home on the day they were to deliver. I never saw or heard anyone. The part of the driveway that was ashed & limed was the only part they would have had a problem with. The guy who wrote the letter has obviously never been here because the driveway is not that steep, there is no ditches, and I don't have a garage. Everybody else that came this winter made it in and out in 2 wheel drive. We did find another provider on our own ( they never referred anyone) who said he had been in a lot worse driveways this winter.
Thank You for the opportunity to respond to your complaint's letterOut of concern for the safety of our driver and the protection of our natural resources, our professional driver made
the decision not to risk hurting himself or potentially negatively impacting the environment by attempting to make this difficult delivery
The customer lives in an area that is difficult to safely make a successful delivery and as we have attempted to make deliveries in the past, we asked her to sand and salt the driveway
It's unfortunate that she was unable to do that successfully, but our driver's safety and our concern for our environment is permanent
I hope you understand
Sincerely,
*** ***
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I was home on the day they were to deliver. I never saw or heard anyone. The part of the driveway that was ashed & limed was the only part they would have had a problem with. The guy who wrote the letter has obviously never been here because the driveway is not that steep, there is no ditches, and I don't have a garage. Everybody else that came this winter made it in and out in 2 wheel drive. We did find another provider on our own ( they never referred anyone) who said he had been in a lot worse driveways this winter.