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Scully & Scully Inc.

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Reviews Scully & Scully Inc.

Scully & Scully Inc. Reviews (3)

Review: Customer Complaint On or about 09/**/13 I submitted an order for three (3) trays which I needed immediately for a present. The trays were shown to be in stock when the order was placed and no mention of them not being available at check out and payment. HOWEVER, within one day I received a note that read only ONE tray was in stock and the other two may be available 6 weeks to two months as I recall altho that delay hardly a factor. I was however informed that Sully & Sully had processed the order for one tray. Just as a simple matter of contract law I ordered THREE trays and NOT ONE!!!! Immediately upon receiving notice that three trays were not available I wrote and canceled the entire order! Fraud in the inducement is a good term I have found that too often applies in such matters! I was finally notified by an agent at Sully & Sully that the entire order HAD been canceled. Further I did NOT receive ANY trays!!! What is really disgusting and hardly the example of the 78 year old standard setting store is that on 09/**/13 my credit card was charged for the order of ONE Tray! Remember I did NOT order ONE tray BUT THREE!!!! As of this date despite my cancellation and conformation by a Sully & Sully agent ONLY THE charge of $165.00 remains on my account but NO CREDIT after EIGHTEEN DAYS!!! Is this the type of service that Sully & Sully wants to be known for providing??? If so, we can certainly help with that promotion thru over 200 social media avenues!!!!PLEASE CORRECT THIS WRONGFUL CHARGE TO MY ACCOUNT IMMEDIATELY!!!!WHAT A DISGUSTING AND DISHONEST MERCHANT we have found Sully & Sully!!!! Those practices may work in New York but NOT in [redacted]!!!! [redacted], [redacted]Desired Settlement: CREDIT WRONGFUL CHARGE TO CREDIT CARD!

Business

Response:

[redacted]

Dear [redacted]:

In reference to your complaint ID [redacted]

Please accept our sincere apology for inadvertently charging you for one of the three trays you had ordered then cancelled. After your telephone call, a refund was immediately issued to your[redacted] card on September **, 2013. The items were cancelled as requested; however, there was an error in shipping/accounting which we deeply regret. By no means was this incorrect charge intended.

We have been in business for close to eighty years and pride ourselves on customer service. As hard as we try to keep advertised items in stock, unanticipated demand can exhaust our supply. We make every effort to notify the customer within twenty-four hours. Again, please accept our apology for the oversight and delay in processing your credit

Sincerely,

Scully & Scully, Inc.

Store Manager

###-###-####

+1

I was lied to by customer service representatives regarding order status to keep me from cancelling product purchase.

Our mother passed away a couple years ago and I purchased a gift in early November for my two siblings from this company to have delivered to them in late November on her birthday in remembrance of her. Upon ordering of the items I received notice that the items were on a 1-2 week back order, which was unfortunate, but should have still been enough time to get them out on time. 11 days after I placed the order I sent an email to the same lady who wrote me informing me of the 1-2 back order asking for an update on the order status, and got no response. 8 days later, and after my mom's birthday had passed I sent another email to the company stating my displeasure with their customer service and my negative experience. 2 days later I received an email response (now 21 days after initial purchase) stating that the two items were on back order until mid December!

I decided that the gifts would be just as meaningful to my siblings if received for Christmas and decided to keep my order with Scully and Scully with hopes of a Christmas delivery. This time I made sure to stay on top of them for repeated updates on the delivery schedule to make sure the items were received by Christmas. After some correspondence with their customer service team I got the good news that the two items were confirmed for delivery to their store on Monday December [redacted], and they were going to expedite the shipping out to my siblings so they could receive the items by Christmas! Hooray!... Except that was not the case. When I followed up with them on Tuesday the [redacted], they informed me that the items had not been received and now were on back order until the end of JANUARY!!

I could have cancelled my order back in late November and ordered these items from another store, but decided to take this companies word that their items would be delivered as promised. I want everybody to know how misleading their customer service team was and to be careful taking their word when it comes expected delivery schedules. I have now had two special occasions come and go where I was not able to provide these special gits to my siblings, and still have no clear understanding of if or when I will ever receive these items. Please be careful when shopping with Scully and Scully.

+1

Review: My spouse and I registered at Scully & Scully and had an absolutely horrible experience. We registered for the items and quantities we wanted and the retailer purposefully went ahead and oversold our registry by over 3x and is only allowing us to redeem the rest for credit -- which we do not want -- at their store. Their customer service was awful. More specifically:

1. Unlike all other online registries, Scully & Scully's website is extremely and purposefully misleading, allowing wedding guests to continue to purchase items online in excess of the total amount the couple registers for (I.e. after those items have already been purchased by other guests). This is obviously totally inconsistent with the purpose of a wedding registry which lists not only what someone wants but in what quantity. It is completely off-market to have a registry operate like this. They then hold the excess items they sold as credits to force the couple to purchase more than intended. There was no warning that this might happen and nothing posted about this policy in their FAQs, Terms and Conditions online, or in their printed registry sign up materials. Their registry 'policy' was not published as should be and therefore was a deliberately misleading experience.

2. Customer service is unresponsive and honestly the worst I have ever dealt with. If and when they do respond, it is rude to the point of being truly offensive. We flagged mutliple times that it seemed excess units were being sold and nobody responded. Their online systems are terrible and hard to track what is being sold and to who in real time as they are truly backwards in terms of online tools. The worst part? They reached out to us to say the registry was full and asked if we wanted to add other items… to which we answered ‘no’. They continued to sell overage anyway.

I can only imagine the store must be in poor financial straits if part of their business model is to trick people into buy things no one wants. It makes me think the store credit we have won’t even be worth anything in a short period of time.

Hands down: the only reason you should ever contemplate registering at this store is if there is something that is only sold here and nowhere else (which, in actuality, is very few items— most are also sold on Bloomingdale’s). Other retailers have websites that work properly and who actually respect their customers.Desired Settlement: I would like Scully & Scully to refund me in cash/check form for the very meaningful overage.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Scully & Scully Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

+1
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Description: GIFT SHOPS

Address: 504 Park Avenue, New York, New York, United States, 10022

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