SD Mendenhall & Associates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

ID: [redacted] Dear Ms. [redacted]ZOLL is responding to the letter received 9/30/16 for the above ID number [redacted].The consumer has claimed he was repeatedly advised, by ZOLL representatives, insurance would cover the cost of the LifeVest. The consumer’s insurance carrier has denied all claims...

and appeals, submitted by ZOLL, on behalf of the consumer. Additionally, the consumer believes ZOLL had prior knowledge of the large bill he would receive. The consumer advised a call was placed to ZOLL to return the LifeVest, due to a concern of possible financial responsibility, and was told to keep vest due to ZOLL being certain we would get insurance to cover the cost of the LifeVest.ZOLL has taken the consumer’s concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from the consumer’s insurance carrier.ZOLL was unable to validate the consumer’s claim of ZOLL misrepresenting the financial obligations associated with the LifeVest. However, after reviewing the consumer’s account, ZOLL feels the representatives who handled the consumers concerns did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy.Sincerely,Paul C[redacted] ZOLL

Complaint ID: [redacted]Dear Ms. [redacted]:We are responding to the letter we received dated 3/4/16 for the above complaint ID. Mrs. [redacted] stated they have been waiting for a refund for four months.The check was issued and mailed to Mr. [redacted] today via express mail. The tracking number is...

[redacted]. Mr. [redacted] should receive the check no later than Monday. We did reach out to Mr. [redacted] to provide this information but had to leave a message.ZOLL is sorry Mr. [redacted]'s refund did take longer than normal to process. We hope Mr. [redacted] is satisfied with the resolution. If you have any questions I can be reached toll free at [redacted].Sincerely,Jamei C[redacted]James C[redacted] ZOLL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 8, 2017Revdex.com of Western Pennsylvania400 Holiday DriveSuite 220Pittsburgh, PA 15220Complaint ID: [redacted] Dear Ms. [redacted]:ZOLL is responding to the letter received 02/14/17 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent...

representing ZOLL. The consumer feels ZOLL LifeVest did fully instruct patient on the proper use or possible cost of LifeVest. Additionally, patient states LifeVest malfunctioned on multiple occasions. The consumer called on several occasions and was offered help with his financial obligation associated with the LifeVest, but now feels he should not be held responsible for malfunctioning equipment.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation, with the ZOLL representative, misleading him to feel he would not have to worry about his financial obligation. However, after reviewing the consumers account, ZOLL feels the representative who handled the consumers account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy to the consumer. Sincerely,  Paul C[redacted]ZOLL

Complaint ID: [redacted] Dear Ms. [redacted]ZOLL is responding to the letter received 2/28/17 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent representing ZOLL, The consumer feels ZOLL LifeVest caused a rash which prevented the LifeVest...

from being worn. Additionally the patient feels it was ZOLL’s responsibility to inform them of how their insurance would process a claim, submitted by ZOLL, and predict the possible cost to them.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to cail recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation with the ZOLL representative, misleading him to feel he would not have a financial obligation. However, after reviewing the consumers account, ZOLL feels the representative who handled the consumers account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy to the consumer.Sincerely,Paul M[redacted]ZOLL

Complaint ID: [redacted] Dear Ms. [redacted]:ZOLL is responding to the letter received 5/1/17 for the above ID number [redacted].The consumer is unhappy with the billing practices of ZOLL. The consumer stated, at no time, did he receive any billing from ZOLL, nor did he discuss any billing issues with ZOLL. The consumer stated he left a voicemail, but did not receive a return call.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL was able to definitively validate billings mailed to our patient on three separate occasions. Additionally a phone conversation between our patient and ZOLL took place, during which, the consumer acknowledged understanding of our billing and had promised to submit payment. Our patient’s account was submitted to an outside collection agency. It is there, we believe his issues with making contact may have occurred.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a zero balance, as a courtesy to the consumer.Sincerely,Paul C[redacted]ZOLL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Reference ID # [redacted] I will except the results from the business Reference this complaint.[redacted] Regards, 
[redacted]

Complaint ID: [redacted]Dear Ms. [redacted]ZOLL is responding to the letter received 8/29/16 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent representing ZOLL. The consumer stated he was told by the ZOLL representative there would not be...

an out-of-pocket expense. The consumer stated he called on several occasions and was unable to receive help with his financial obligation associated with the LifeVest.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation, with the ZOLL representative, misleading him to feel he would not have to worry about his financial obligation. However, after reviewing the consumers account, ZOLL feels the representative who handled the consumers account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy to the consumer.Sincerely,Barry H[redacted]. ZOLL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint ID: [redacted] Dear Ms. [redacted]:ZOLL is responding to the letter received 4/30/27 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent representing ZOLL. The consumer feels ZOLL LifeVest engaged in deceptive practices in not...

providing the patient with cost information at the time of fitting, and would not provide discounted information in writing when offered.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation, with the ZOLL representative, misleading him to feel he would not have to worry about his financial obligation. However, after reviewing the consumers account, ZOLL feels the representative who handled the consumers account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a zero balance, as a courtesy tothe consumer.Sincerely,Paul C[redacted]ZOLL

Complaint ID: [redacted] Dear Ms. [redacted]ZOLL is responding to the letter received 3/23/2017 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent representing ZOLL. The consumer states the ZOLL representative incorrectly informed them...

there would not be an out-of-pocket expense, as his insurance carrier would cover the cost of the LifeVest at 100%.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation, with the ZOLL representative. However, after reviewing the consumer’s account, ZOLL feels the representative who handled the consumer’s account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance.Sincerely,Paul C[redacted]ZOLL

Complaint ID: [redacted]Dear Ms. [redacted]:We are responding to the letter we received dated 12/2/15 for the above complaint ID.Mr. [redacted] states in his complaint that when he was given the LifeVest he was told if it did not work for him he should return it, he wore the LifeVest home then...

immediately packaged it up and returned it, the hospital staff didn’t check to see if his supplemental insurance would cover it and he had DNR so he is unsure of why the hospital insisted he wear the LifeVest.We are responding to Mr. [redacted]’s issues around the billing he has received. First Mr. [redacted] says he was informed if the LifeVest did not work for him he should return it. The information Mr. [redacted] states was given to him is not incorrect. If he feels the LifeVest doesn’t work for him or won’t work for him he has the right to return the LifeVest. However, Mr. [redacted] did not return the LifeVest as soon as he got home from the hospital.According to our records, Mr. [redacted] wore the LifeVest from 8/13 - 8/16/14. The LifeVest was not received back in our facility until 8/27/14. We did submit a bill for Mr. [redacted]’s coinsurance to his supplemental/secondary insurance carrier. Our records indicate when we contacted them regarding his claim, they stated he has no out-of-network benefits and was responsible for the balance.ZOLL cannot agree to Mr. [redacted]’s resolution of stopping the billing to him. ZOLL is willing to work with Mr. [redacted] and have several options available to try reaching a resolution.Sincerely,James C[redacted] ZOLL

Complaint ID: [redacted] Dear Ms. P[redacted]:We are responding to the letter we received for the above complaint ID.In the complaint the complainant states they were informed by a ZOLL representative the LifeVest was paid at 100%, there was no cost to them. They received a bill for $799.01 and...

when they contacted ZOLL they were informed this was incorrect. The charge was correct due to the patient took possession of the LifeVest and therefore the amount billed was owed.When we received the call on 7/21/15 from the patient’s spouse, they did inform the representative on the phone of the information they state was communicated to them. The patient’s spouse was informed the patient’s policy benefits were 75/25 and the balance could not be waived. The patient’s spouse agreed to a lesser amount of the billed amount on the statement.At ZOLL Services LLC we take pride in delivering quality healthcare services to our patients and healthcare partners. The requested resolution is not one that we can provide. We will review this with the representative(s) and assess any need for re-training or further action. However, the patient was correctly billed for their portion of their insurance policy as defined in that policy.Please contact me toll free at [redacted] ext [redacted] if there are any concerns I did not address.Sincerely,James C[redacted] ZOLL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Complaint ID: [redacted] Dear Ms. [redacted]:ZOLL is responding to the letter received 1/23/2017 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent representing ZOLL. The consumer stated he called on several occasions and was unable to...

receive help with his financial obligation associated with the LifeVest.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation, with the ZOLL representative, misleading him to feel he would not have to worry about his financial obligation. However, after reviewing the consumers account, ZOLL feels the representative who handled the consumers account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy to the consumer Sincerely,  Paul C[redacted]ZOLL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Zoll's letter to the Revdex.com says that I wore the vest for three days. I don't recall any Zoll representative being in my apartment when I got home from the hospital and had to remove the vest because it made it difficult for me to breathe because of my [redacted]. Two of my children brought me home from the hospital and they helped me remove the vest.Zoll's letter also says that the vest was not returned until 8/27/14. My children check on me once a week so time elapsed before they could figure out what to do with the vest.If the Zoll representative or the hospital staff had told me that my supplemental insurance did not cover the cost of the vest I would have declined it. But then there is still the issue where I was told by the hospital staff that I could not be released from the hospital if I didn't wear the vest. Zoll's vest nearly suffocated me and they should be compensating me.The Revdex.com should look at this web link: http://www.[redacted]
Regards,
[redacted]

May 17, 2016Revdex.com of Western Pennsylvania 400 Holiday Drive Suite 220 Pittsburgh, PA 15220Complaint ID: [redacted] Dear Ms. [redacted]:We are responding to the letter we received dated 5/4/16 for the above ID number.The consumer feels our ZOLL representative did not provide sufficient...

information regarding potential financial obligation he may incur while being protected by the life vest. The consumer is asking ZOLL to accept his insurance carrier s appeal denial and adjust his balance to $0.We have completed our investigation into the complain stated, in-your letter. We were unable to verify whether or not the ZOLL representative communicated the information stated. However, due to your negative experience we are going to adjust your account balance as a courtesy to you.Sincerely,ZOLL

Complaint ID: [redacted] Dear Ms. [redacted]:ZOLL is responding to the letter received 1/12/17 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent representing ZOLL. The consumer feels ZOLL Life Vest representative did not provide him...

with financial information as to the cost of the Life Vest.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation, with the ZOLL representative, misleading him to feel he would not have to worry about his financial obligation. However, after reviewing the consumers account, ZOLL feels the representative who handled the consumers account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy to the consumer.Sincerely,Paul M[redacted]ZOLL