SD Property Maintenance Reviews (%countItem)
SD Property Maintenance Rating
Address: Address on File with BBB, Auburndale, Florida, United States, 33823
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Poor management lack of transparency.
Sharon D was "managing" my vacation home in Kissimmee. During the time she mismanaged my money, never gave me any receipts for items she frivolously bought for my house.Also,many items are broken and missing.When I sent her an email or text, she never responded. I never saw a contract for how much she was renting my house for.
I want a refund for broken *** and all the stolen games.Refund for electronic lock that she replaced without my approval.
See attached document *
Hi ***
Thank you for this
I totally disagree with everything she reports and have the correspondence to back this up.
I suggested we end our contract in June 2017 and the contract was terminated on Aug 31 2017
This was after, I as manager had advised that the rental home required a carpet clean and the owner did not approve this. I had no choice but to end the contract with her because certain standards have to be met in the home for short term rentals and if she was not willing to work with this, I could not continue. See emails below in response to her accusations, in red.
Carpet cleaning:
We don't approve the carpet cleaning.
Sent from *** on ***
On Thu, Jun 22, 2017 at 2:02 PM,
Hi ***
Agent has requested the carpet be cleaned in the villa
According to my records they were last done before you closed.
I will schedule it to be done when we have a 2 day break in the departure and arrival
Regarding an ***, the home never had one. The home had a *** (purchased by the previous owner back in 2010) and this was reported as not working in the summer of 2017 to her. The owner was aware of this and I had placed it on a shelf for her to deal with. This was in July and no one from here has been in the home since Aug 31 when our contract ended. She refers to it as working in December 2016, 6 months before it broke, see email below
***:
That's odd, the *** was working fine when my kids were over for holidays.
Sent from *** on ***
On Tue, Jul 11, 2017 at 8:41 AM, Dennis Home Care Services
Hi ***
Please find the June rental payment paperwork attached
The guests reported they could not get the *** to work and I will have it checked out. If it's not working, I will place it in the closet so you can deal with when you are ready.
This stops the guests trying to use it and then being disappointed if it doesn't work
Regarding the electronic door lock, see emails below showing the reporting of it not working, its subsequent replacement and her acknowledgement. We would not keep hold of defective equipment. She was given the receipt for the this
Door lock:
Hi ***
The keypad had stopped working - despite 2 sets of new batteries. It had to be changed and this has resolved the issue for the guests
A new smoke detector was also installed between the twin rooms- this was bleeping and when new battery was added, it carried on. They are all 10 years old in there now and will all need to be replaced eventually. Install date for the one replaced was 2006
Thanks Sharon.
On Wed, Mar 15, 2017 at 12:05 PM,
Thanks Sharon.
On Monday, March 13, 2017 8:54 AM:
Hi ***
Please find the Murley payment paperwork attached - I will put check in today's mail for you
I spoke with new guests today who report the keypad on the front door to be screeching (it's either that or the doorbell)
I will have it checked out today
Also that shower door towel rail/handle came off again - will have it sorted out too
She was aware of the monthly rentals to be paid from the committed rental program - see below:
Committed Rental Program
On Wednesday, September 14 2016,
Hi ***
I just spoke to the office and the rates for 2017 are higher - $2500 per month instead of $2300.
That gives $2500 less taxes less 2 cleans to give $2032(instead of $1855)
Its a good rate as it gives $14224 plus the apportioned bits from March and Nov
From: ***
On Sep 13, 2016, at 9:04 PM,
Which one do you think is better deal for us and you?
This way is set price and if we were to rent traditional way the price is different depending on the season?(Am I right?)
To ***:
On Tuesday, September 13, 2016 5:07 PM:
March will be apportioned to the start date but the full months of April - end Oct will be
7 months @ $1855 $12985.00
Less 7 months mgt @ $165 $1155.00
Net $11830 plus the apportioned amounts from end March - early Nov (not sure on start end dates yet)
From: ***
Sent: Tuesday, September 13, 2016 5:46 PM
Subject: RE: ***
So counting all the expences how much would we net?
I know that I still need to pay utilities.
To ***:
On Tue, Sep 13, 2016 at 4:30 PM,
From approx end March - Nov the home is booked constantly (usually with 2 week reservations) and a set monthly fee is paid
The fee paid on this home in 2015 was $2300 per month and this included taxes and 2 cleanings
Once taxes and cleans are paid out, the balance of $1855 per month is paid by 15 of following month
You would still have management to pay from this
Let me know if it interests you?
From: ***
Sent: Tuesday, September 13, 2016 5:06 PM
Subject: Re: ***
Hi Sharon,
I need more details regarding this program.
To ***
On Tue, Sep 13, 2016 at 2:09 PM,
Hi ***
I know we briefly discussed the committed rental program details for 2017 but can't recall if you were interested (where the house is booked from end March for 6 months and you receive a monthly income)??
If you are please let me know as the agent is doing the inspections this month for these homes and I will add on
For the reservations which came in before the committed rental program commenced, she was given a confirmation or each one by email before the arrivals - she was always informed of rates. An example is attached for you on the ad hoc reservations
At no point did we 'frivolously' spend her money - she has a (10 year old)short term rental home which requires repairs as required. She was always made aware of even the smallest item. Items purchased for her home were replacement door lock, replacement pool screens which came out during bad weather (one of these was charged to a guest as they had damaged it) replacement pool net, replacement smoke detector and some toilet brushes. She simply does not understand the running of the short term rental home business and it's requirement to provide for the home as a landlord.
We have been managing short term vacation homes since 2003 and have never had to deal with such an accusation. We run our company in a professional manner, in accordance with regulations and her complaint confirms this owner has little or no understanding of how to run a vacation rental home.
I look forward to receiving notification that the case is now closed
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
***,
I refute Sharon's claims and have email evidence to back up that I responded to all her emails.
The root of my complaint comes from the fact that Sharon's lack of transparency and what I feel is an overall mismanagement of my property. She was hired/contracted to oversee the property and the items inside. She collected a secuirty deposit and was supposed to check the property after renters left. There were numerous instances where items (like the pool fence, dirty carpet, the lock, the gaming system and games, thermostat cover, new pillows, new bedsheets, etc) were either broken/damaged/stolen while Sharon was managing our property.
If Sharon was doing the job that she was contracted to do these instances would have been rectified by Sharon keeping a portion of the security deposit. Instead she stuck me with the bill (and provided no original receipts)
This only further clouded her so-called transparency and created a strong sense of mistrust between her and I.
There were also situations when she billed me $450 to repair the sprinkler and then only provided me with a bill for $150. When I brought this to her attention she would change the subject.
In addion, my accountant contacted her to explain the need for more detailed information for taxes and original receipts for expenses. Even after this conversation she did not provide sufficient evidence/information that was requested.
In addition, when Sharon and I ended out agreement in June 2017 I requested that she provide me with several original receipts and for her to give me back the lock which she 'allegedly' replaced but She never responded to any of my emails.
In addition, Attached is a picture of a of a filter that she was contractually bound to replace on a monthly basis that never been replaced.
It is numerous situations like this that led to a lack of trust and a feeling that we were being conned by Sharon.
My proposed resolution is for Sharon to provide all the original receipts as I requested *** upon terminating out agreement. In addition, I want the items that were damaged/stolen/missing replaced.
I will forward all my correspondence with Sharon.
Here's a picture of a filter that was replaced in September by Central Florida Maintenance and Air
(The consumer indicated he/she DID NOT accept the response from the business.)
The only receipts that I received from Sharon were a copy of Home *** for a a security gate for pool that I suspect that some kid broke by kicking while trying to get into the pool.And receipts for 4 toilet brushes.But when I asked for receipt for front door lock that was $169.00 she told me that they keep their supplies on hand since they manage multiple villas.So she didn't have any toilet brushes on stock, but she had expensive electronic locks piled up. Hmm. I asked her to leave the "broken" lock in owner's closet, she never did, but she left broken gaming system. Hmm
What happened to a drawer full of games? What happened to new sheet set and new *** pillows?What happened to portable cocktail tables?
Enclosed is a picture of a air condition filter that was supposed to be changed on regular
bases. it really shows how she cared for my property.
There was no mismanagement of Mrs Burzawa's property
She rents her home out to the general public and is running a business. She was always notified of all items to be replaced or repaired and I attach a list of items charged to her in the time we were working together. As you will see, the list is minimal and that is an indication that her home was NOT mismanaged at all
Regarding receipts for pool screening, these items are not purchased - a sub-contractor is brought in to do that work. Regarding the other replacements in the home, the items re taken from stock (smoke detectors are purchased in boxes of 10 and kept for use when necessary and the same with items like pillow protectors). It is not a case of running to the store each time an item is required - we have them ready to use when required in most cases, as does any property manager.
The air filter was changed at end of July. My contract ended at end of August so a new filter was not provided for the upcoming month as that was up to her to deal with.
I also attach the email correspondence we had over the 7year old *** stopping working - she was aware of me placing it out of the way until she returned to the villa. This was not a charge to guests - it stopped working and was not broken by a guest.
Attached too is the correspondence relating to the front door lock replacement, of which she was aware.
The old lock was thrown in the trash as it did not work. Had she requested at that time I would have had it kept in her home for her to examine. She never made such a request.
The lack of trust went both ways - Her final payment to me was returned by the bank as the check did not clear.
*** is running a business and with that comes responsibility to replace items in the home as and when necessary. She mentions items in her list like ac cover - she had never requested one and she placed it there herself when visiting early 2017. Once it was there, it was kept there. She was never charged when I was called out by guests to adjust this. Pool screens come down/out in storms and have to be replaced. There was one time when a guest damaged one of the panels, April 2017, it was replaced using guests' security bond and was not charged to ***
Her home was never mismanaged