SD TLC Resorts

My yrs old father was charged $dollars to leave their "resort"
It is criminal
It would cost more to go after themSTAY AWAY !

On 11/23/Mrs*** purchased a timeshare from *** *** for the amount of $5,plus addition fees. We understand the sense of urgency Mrs*** would have in obtaining her RCI membership and account
status. It is on our recommendation and understanding that it takes about days for paper work to be completed. In this case it has taken a little longer for Mrs***. Unfortunate this has caused problems for both parties since we do not like to have our buyers upsetHowever, we are unable to issue a refund in this matter since paper work has been submitted and processed on our end. What we can do is offer Mrs*** access to our membership information and book a trip for her under our accountWe can also give her some free vacation trips for the trouble that she has had. Mrs*** can contact me directly on my phone *** *** *** to discuss this matter and make her a happy buyer
*** ***

on 2/4/16 I purchased a time share from TLC Resorts. When I got back home after my Vegas trip. I noticed that there was a $100 charge on my card from the hotel that I stayed in that was supposed to be credited back. I called my bank and they credited the $100 back into my account and stated that they will dispute the charge with the hotel. I had 2 $100 purchases on my card, 1 from the hotel and 1 from TLC which I made for the down payment of my timeshare. On, 4/25/2016 I received a letter from my bank with documents attached that came from TLC Resorts showing that I indeed made the $100 debit.. and in that package that was sent by my bank, which was forwarded to the bank from TLC - there was also someone else's personal info which included a copy of there state id, copy of there bank card, social security numbers, phone # and address of this individual. When TLC forwarded my bank my info, TLC also forwarded the individuals personal info too along with mine. I was so disturbed by the careless mistake that TLC made by sending out someone else's personal info. I immediately called TLC to inform them of their careless mistake and stressed it to them that if they are so easy to make a mistake like that, I really want no part with them and I would like to cancel my contract with them without any penalties. The following day, a TLC supervisor by the name of [redacted] called me and I explained to her what had happened and stated that I wanted to execute my contract. She stated that once I was on the contract there was no way they could execute it ... But, that she will talk to her manager and get back to me. She called me the following day stating that there was nothing that they could do. I was furious with her and TLC because of there careless mistake. I stressed to them how I have been working on establishing my credit and after receiving someone else's personal info, it made me think twice not to do any business with them. I did contact the individual that I received his info from and he also was very upset. How can anyone trust a company that just sends out your personal info out to others and not double check what they are sending out..

Review: On May 10, 2014 I went to a vacation club seminar at SD TLC Resorts. I purchased what they call a "Sampler" package and the purchase price was $1,295.00. They offered for me to put $195.00 down that day and then monthly auto payments of $88.44 each month until paid in full. The package offers several different types of vacation packages for resorts at various locations around the world. The letter given to me states that within 90 days of May 10, 2014 I would be able to view the available vacation resorts, pick dates and call a registration number to book the vacation. I would also receive RCI platinum membership, an additional 10, 000 points and 2 additional weeks of vacation resort use, all of which I have 12 months to use before it will expire. I have contacted the registration number (which is located in Nevada) several times on different dates over the past month and they say I'm not in their system. On 7/15/14 I tried to reach the person that signed the letter of what was promised to me and he never returned my call. On 8/5/14 the reservation number referred me to contact two other individuals that are located in San Diego. I have left messages on more then one occasion and no one returns my call. The goods promised have not been delivered as the Sampler package letter states.Desired Settlement: My desired outcome is to have all the payments I paid them refunded to me. I have placed disputes on all charges with my credit card company and I have blocked future charges. I am terribly disappointed in how this has turned out. If they cannot even locate me in the system, no one ever returns my calls... how in the world would I ever get a vacation properly booked through them even if they straightened this out and tried to make good on their promise. I expect a full refund of $460.32.

Review: I have been trying to call the company since May 21st about the extra payment they charged my card. After a week I finally reached [redacted] who stated that she had been on vacation and would check into the . I send her a screen shot of my bank showing both payments. She had a gentleman call me back a couple of days later to say the owner would send me a check for the payment. It has been over a week now since that phone call and now no one is answering the phones again. I also want to cancel my timeshare. Ithe has been over three months since my deposit have been paid in full and I still haven't received my timeshare number. I'm starting to believe that this place has schemed me out of my money. I would like to cut all tides with this comlany.Desired Settlement: Just to be refunded all my money so I can purchase a timeshare with a company who handles things better.

Review: After having seen the sales presentation August 23, 2013, and deciding to purchase all paperwork was signed then at the presentation. By December 27th 2013 we had paid a down payment total of $1373.00 plus $550.00 for 2013 year maintenance dues which we were told we would get the resort points for the 2013 year plus then the 2014 year. We entered a contract for the last $2000 due to pay monthly, currently from January 2014 through now we have paid $75.31 on the 5th of the month. First we were told once the closing and down was paid (which was in Dec 2013) then it would take 30 days to receive our Points Membership number through RCI. After not hearing anything but receiving a change of address notification Feb. 7 2013 by email, I called and spoke with [redacted] who apologized and told me things were going slow due to the holiday season and it would take up to 3 months. Beginning of April still no word, called again and was told [redacted] or [redacted]? would be [redacted]dling our file. [redacted] told us to give him 2 weeks. We did, still no word. Then he wants us to meet in Oceanside to discuss a new trust for the dues, we tell him we can meet Fri. Did not get back to us, supposedly out of town. It has now been over 5 months. We want what we bought or our money back. They say they can not give us our money. That is fine, then we would like what we bought! They texted they will give us bonuses or prizes after we receive our membership. No word however still on when that would be. We initially wanted what we bought. Now we just want to get our membership, or our money, and not have anything to do with these unprofessional people ever again. We keep getting roped along. Some sort of resolution would be nice and is expected. We are both medical professionals and feel how our "file" has been handled completely lacks customer service.Desired Settlement: Want either refund of money in full, or contracted membership number and points by the end of this month (May 2014) with an apology. Some show of good faith other than excuses when we call.

Review: We purchased in full a timeshare November 14, 2013, from SD TLC Resorts. We were promised and have it in writing in our contract that we would receive our timeshare in 90 days. We did not and did not hear form SD TLC Resorts, we had to contact them, We were told multiple times we would receive it on certain dates and we did not we were dealing with Hon part owner, who discontinued helping us and now we are unable to reach anyone and after also calling, The Plaza Resort Club Association, RCI, The Liquidators for the Timeshare, SD TLC Resorts, both numbers on file: ###-###-####, ###-###-####. They stopped communication with us when we left unsatisfactory reviews on Yelp, explaining our concerns and how they conduct business. We paid a lot of money for this and have no way to see if we are being scammed. Purchase price: $3,000.00RCI Points Membership Fees: $273.00Closing Cost: $595.002014 Maintenance Fee Due: $594.00 Total: $4,462.00I would like to note also that we paid $594.00 for 2014 Maintenance fees and we are now half way through the year and should not be charged for something we do not own.When I called the Association ###-###-####: I was told that they have not even received any of our information, which they should have received it from SD TLC Resorts. We are getting the run around and feel like we cannot get help from anyone and are being taken advantage of.Desired Settlement: We would like either a full refund for our timeshare or to have our timeshare within the next 30 days with half of our maintenance fees for 2014 covered.

Review: On March 1st I sent a cancellation notice via "certified mail". I notified them that the timeshare #[redacted] / [redacted] will need to be cancelled and requesting refund of the down payment of $2,372.00 and to discontinue the monthly payment of $123.50 taken out of my American Express credit card. There was a 90 day allowance of participation that had not been met yet. The deposit was issued November, 2013. In my letter I requested full reimbursement. To this date I have not received a confirmation of this cancellation notice either by phone or by letter. Both my husband and I have made numerous phone calls, leaving messages and a fax message (with a copy of the letter cancelling this timeshare) requesting that someone contact us.Desired Settlement: I want my money refunded and that the automatic monthly payment is discontinued off my credit card.

Business

Response:

On 11/23/13 Mrs. [redacted] purchased a timeshare from [redacted] for the amount of $5,000 plus addition fees. We understand the sense of urgency Mrs. [redacted] would have in obtaining her RCI membership and account status. It is on our recommendation and understanding that it takes about 90 days for paper work to be completed. In this case it has taken a little longer for Mrs. [redacted]. Unfortunate this has caused problems for both parties since we do not like to have our buyers upset. However, we are unable to issue a refund in this matter since paper work has been submitted and processed on our end. What we can do is offer Mrs. [redacted] access to our membership information and book a trip for her under our account. We can also give her some free vacation trips for the trouble that she has had. Mrs. [redacted] can contact me directly on my phone [redacted] to discuss this matter and make her a happy buyer.