Additional Response to complaint : ID [redacted] Dear ***, I have reviewed the additional concerns from complaint [redacted] and it clearly shows, he is again steering toward additional and irrelevant topicsWhy were these not mentioned in the FIRST complaint? The reality is, the job was completed and leveled prior to any concrete being pouredThe customer was satisfiedI feel that the additional concerns and emotions in this letter is irrelevant and un related to the first complaint I have attached my first response dated December 28, as a guide which addresses his first concernAlmost three months had past before the complaint was generatedI feel the only reason a complaint was generated was we would not return to install topsoil for freeSincerely, Stephen JSears President SDC Sears INC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Response to my complaint ID [redacted] against SDC Sears Inc December 30, Dear ***: 1) The amount of stone calculated and actually required was an error on the part of Stephen JSears, President, SDC Sears Inc His proposal dated September 6, and accepted by my wife, ***, and I, includes two significant items in each of the two parts of the contract: “Building Pad, 1) Install 6” of # crusher run and compact, 2) Grade with laser” and “Driveway extension to Pad, 1) Install 6” of # crusher run and compact, 2) Grade with laser.” Sears did not check the job site with a laser prior to having a sub-contractor, believed to be [redacted] , prepare the 20x Building Pad and 20xDriveway Extension The fact that an inadequate amount of stone was delivered to the job site is not my fault I have no knowledge of the quantity of crusher run stone in an order of tons from Hanson and in fact we never saw Sears’ Exhibit C prior to his response to my Revdex.com complaint on December 28, 2) The sub-contractor, [redacted] , knew the stone delivered to the job site was not enough and that the Building Pad was not level [redacted] did not verify with a laser that the pad was level before leaving the job site with his equipment I notified Sears via email on September 19, of the defective work by [redacted] (See Item # of ATTACHMENT) Sears stated at the top of Item # that the job site would be “Re-leveled and more crusher run added to pad” and apologized for the defective work His statement clearly shows he accepted the responsibility of not providing enough stone and not leveled by his sub-contractor Sears had failed to neither supervise nor inspect the work of his sub-contractor See Item # of ATTACHMENT, photos clearly showing the laser-leveled 2xform supplied by our concrete Building Pad provider and the stone grade as provided by [redacted] when he left the job site with his equipment the first time 3) Sears’ statement that “the customer insisted that his interpretation of the site was somewhat level, the fact being that was not the case” is not true In fact, Stephen Sears and I met at the job site prior to any work being done, and I simply stated to Sears that the site appeared somewhat level to me and Sears stated he felt that there was more of a grade to the site than I perceived Sears did not check the site grade with a laser to determine the exact existing grade prior to ordering the initial stone quantity from HansonI believe that was a failure on the part of the contractor (Sears) to prepare the site in a workmanlike and contracted manner At my age, 84, I have no experience, equipment nor qualifications to determine the quantity of stone needed when preparing a written proposal I believe this to be the responsibility of the contractor (Sears)4) In reference to his statement that I do not wish to communicate via telephone, please be aware that I have a service connected hearing injury suffered during my service in the Air Force as a weapons mechanic during the Korean war and I prefer written (email) communication 5) In reference to Sears’ statement that I remembered early on during my years of part-time service in Livingston County as a deputy [redacted] “the value of a voice activated tape recorder” which I would keep in my shirt pocket to store information when conducting important conversations, it simply meant that conversations alone often wound up during a dispute as a matter of “he said, she said” rather than a matter of proof I never recorded any conversation between Sears and myself 6) In reference to Sears’ Exhibit I, he states, “he now steers to another job that I completed.” The photos of the work site ATTACHED (Items # 2, 3, 4, and 6) clearly show that the Building Pad and Driveway Extension to Pad work were not done in a workmanlike, satisfactory manner and were not completed per the contract specifications The Building Pad site work appears to now be complete as far as I can tell, but in fact it did require a written complaint from me and return of the sub-contractor to complete it 7) In reference to his claim of my apparent threatening attitude, I had asked Sears during our first meeting if he knew my wife’s and my son-in-law, [redacted] , a [redacted] in the [redacted] County, NY [redacted] ’s Department Sears stated he may have met him several times but did not really know him (I believe Sears lives relatively nearby to [redacted] in Livingston County)I told Sears that [redacted] is the owner of the property we rent from him and his wife, ***, our daughter I further added during this initial conversation with Sears that [redacted] is the [redacted] Town Clerk My intent here was to provide full disclosure of the owner and that I was simply acting as their agent in contracting for a garage It was offered in the context that if our daughter was an employee of the Revdex.com (she is not), Sears would like to know that as a part of full disclosure on our part Sears never disclosed to us that [redacted] would do the work as a sub-contractor rather than by Sears company employees 8) I firmly believe I have made no allegations about the sub-standard work Sears and/or his sub-contractor provided and suggest that the photos are sufficient proof of the poor workmanship from day one regarding the Building Pad and continuing on thru the Driveway Extension to Pad as of December 31, I further believe that Stephen Sears made numerous verbal promises to my wife and I regarding the additional work he would do at the site that were included in the total cost he quoted in order for us to hire him as the contractor (at a cost higher than bids we received from other contractors) My complaint to the Revdex.com was initiated based on the above facts and my request to the Revdex.com was simply for Sears to finish the job per the contract Sears provided a number of written statements in his reply to my Revdex.com complaint but no factual information, while I believe the photos ATTACHED will document the actual facts and current status of the work not performed by Sears Sincerely, [redacted]
Additional Response to complaint : ID [redacted] Dear ***, I have reviewed the additional concerns from complaint [redacted] and it clearly shows, he is again steering toward additional and irrelevant topicsWhy were these not mentioned in the FIRST complaint? The reality is, the job was completed and leveled prior to any concrete being pouredThe customer was satisfiedI feel that the additional concerns and emotions in this letter is irrelevant and un related to the first complaint I have attached my first response dated December 28, as a guide which addresses his first concernAlmost three months had past before the complaint was generatedI feel the only reason a complaint was generated was we would not return to install topsoil for freeSincerely, Stephen JSears President SDC Sears INC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Response to my complaint ID [redacted] against SDC Sears Inc December 30, Dear ***: 1) The amount of stone calculated and actually required was an error on the part of Stephen JSears, President, SDC Sears Inc His proposal dated September 6, and accepted by my wife, ***, and I, includes two significant items in each of the two parts of the contract: “Building Pad, 1) Install 6” of # crusher run and compact, 2) Grade with laser” and “Driveway extension to Pad, 1) Install 6” of # crusher run and compact, 2) Grade with laser.” Sears did not check the job site with a laser prior to having a sub-contractor, believed to be [redacted] , prepare the 20x Building Pad and 20xDriveway Extension The fact that an inadequate amount of stone was delivered to the job site is not my fault I have no knowledge of the quantity of crusher run stone in an order of tons from Hanson and in fact we never saw Sears’ Exhibit C prior to his response to my Revdex.com complaint on December 28, 2) The sub-contractor, [redacted] , knew the stone delivered to the job site was not enough and that the Building Pad was not level [redacted] did not verify with a laser that the pad was level before leaving the job site with his equipment I notified Sears via email on September 19, of the defective work by [redacted] (See Item # of ATTACHMENT) Sears stated at the top of Item # that the job site would be “Re-leveled and more crusher run added to pad” and apologized for the defective work His statement clearly shows he accepted the responsibility of not providing enough stone and not leveled by his sub-contractor Sears had failed to neither supervise nor inspect the work of his sub-contractor See Item # of ATTACHMENT, photos clearly showing the laser-leveled 2xform supplied by our concrete Building Pad provider and the stone grade as provided by [redacted] when he left the job site with his equipment the first time 3) Sears’ statement that “the customer insisted that his interpretation of the site was somewhat level, the fact being that was not the case” is not true In fact, Stephen Sears and I met at the job site prior to any work being done, and I simply stated to Sears that the site appeared somewhat level to me and Sears stated he felt that there was more of a grade to the site than I perceived Sears did not check the site grade with a laser to determine the exact existing grade prior to ordering the initial stone quantity from HansonI believe that was a failure on the part of the contractor (Sears) to prepare the site in a workmanlike and contracted manner At my age, 84, I have no experience, equipment nor qualifications to determine the quantity of stone needed when preparing a written proposal I believe this to be the responsibility of the contractor (Sears)4) In reference to his statement that I do not wish to communicate via telephone, please be aware that I have a service connected hearing injury suffered during my service in the Air Force as a weapons mechanic during the Korean war and I prefer written (email) communication 5) In reference to Sears’ statement that I remembered early on during my years of part-time service in Livingston County as a deputy [redacted] “the value of a voice activated tape recorder” which I would keep in my shirt pocket to store information when conducting important conversations, it simply meant that conversations alone often wound up during a dispute as a matter of “he said, she said” rather than a matter of proof I never recorded any conversation between Sears and myself 6) In reference to Sears’ Exhibit I, he states, “he now steers to another job that I completed.” The photos of the work site ATTACHED (Items # 2, 3, 4, and 6) clearly show that the Building Pad and Driveway Extension to Pad work were not done in a workmanlike, satisfactory manner and were not completed per the contract specifications The Building Pad site work appears to now be complete as far as I can tell, but in fact it did require a written complaint from me and return of the sub-contractor to complete it 7) In reference to his claim of my apparent threatening attitude, I had asked Sears during our first meeting if he knew my wife’s and my son-in-law, [redacted] , a [redacted] in the [redacted] County, NY [redacted] ’s Department Sears stated he may have met him several times but did not really know him (I believe Sears lives relatively nearby to [redacted] in Livingston County)I told Sears that [redacted] is the owner of the property we rent from him and his wife, ***, our daughter I further added during this initial conversation with Sears that [redacted] is the [redacted] Town Clerk My intent here was to provide full disclosure of the owner and that I was simply acting as their agent in contracting for a garage It was offered in the context that if our daughter was an employee of the Revdex.com (she is not), Sears would like to know that as a part of full disclosure on our part Sears never disclosed to us that [redacted] would do the work as a sub-contractor rather than by Sears company employees 8) I firmly believe I have made no allegations about the sub-standard work Sears and/or his sub-contractor provided and suggest that the photos are sufficient proof of the poor workmanship from day one regarding the Building Pad and continuing on thru the Driveway Extension to Pad as of December 31, I further believe that Stephen Sears made numerous verbal promises to my wife and I regarding the additional work he would do at the site that were included in the total cost he quoted in order for us to hire him as the contractor (at a cost higher than bids we received from other contractors) My complaint to the Revdex.com was initiated based on the above facts and my request to the Revdex.com was simply for Sears to finish the job per the contract Sears provided a number of written statements in his reply to my Revdex.com complaint but no factual information, while I believe the photos ATTACHED will document the actual facts and current status of the work not performed by Sears Sincerely, [redacted]