Bought two smartplugs, one works, one doesn'tTry to submit issue to support using iPhone, and mobile site won't let me submit a queryThese are simple things a customer should not have to deal withSo in the trash goes one of the plugsNot ready for prime time in my opinion
[redacted] I apologize I was not aware that you purchased the product via our site After further investigation, I found the order under [redacted] Since it was purchased via our site, I can make the exception and process a refund I will follow up via email issuing a return authorization along with a prepaid label Once received, please ship the product to us We will provide a full refund upon receipt of the product
Complaint: [redacted] I am rejecting this response because: AS stated numerous times before, the retailer item was purchased from was YOUR online store- Ihome Regards, [redacted]
To whom it may concern, Due to the high call volume resulting from the holiday season, the customer was unable to reach us We contacted her, apologized, and explained the misunderstanding We offered to upgrade her to another model She accepted and was satisfied with the outcome Regards,iHome Support
Product: i***Manufactured: 2011Warranty: YearProof of Purchase: NoBased on the case notes, it seems that the customer was streaming music through the speaker via an app such as Pandora The complaint mentioned the periodic start and stoppage of music It was explained that the start and stoppage of music is caused when the app is buffering The speaker can only receive audio when the app is transmitting audio The audio interruption is not caused by a defect in the speaker, but rather the customer's network connection The customer was not satisfied with the explanation As a courtesy, we offered to evaluate the speaker at no cost However, the customer has to send the product to our service center for the evaluation Our offer for a free service evaluation will stand for the next days iHome Support
Product: Quality Street Rod Rear Coil Over Shock Set w/ Pound Springs Black Coated(item# ) I purchased this product from Ebay on 23Marafter calling the vendorThe vendor gave me misleading information that inclined me to purchase the above productUpon receiving I inspected them and the coil-overs appeared to be just what I wantedIt took me a few months to determine how to mount them and to make the mountsOnce mounted the springs would not compress even after applying almost 1000lbs to the frame over the front solid axle.I am truely disappointed in this productSince it has been over the days review period and day return period, I am stuck with these coil-overs I want to warn anyone thinking of purchasing these types of coil-overs from RodPartsWarehouse or anyother vendor, these are chinese junk...DO NOT BUY!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This complaint is a little surprising! We told [redacted] that we would be happy to provide an AC adaptor free of chargeWe just requested proof of purchase to substantiate the warranty periodThe product has a month warrantyWe haven't heard back from [redacted]
Bought two smartplugs, one works, one doesn'tTry to submit issue to support using iPhone, and mobile site won't let me submit a queryThese are simple things a customer should not have to deal withSo in the trash goes one of the plugsNot ready for prime time in my opinion
[redacted] I apologize I was not aware that you purchased the product via our site After further investigation, I found the order under [redacted] Since it was purchased via our site, I can make the exception and process a refund I will follow up via email issuing a return authorization along with a prepaid label Once received, please ship the product to us We will provide a full refund upon receipt of the product
Complaint: [redacted] I am rejecting this response because: AS stated numerous times before, the retailer item was purchased from was YOUR online store- Ihome Regards, [redacted]
To whom it may concern, Due to the high call volume resulting from the holiday season, the customer was unable to reach us We contacted her, apologized, and explained the misunderstanding We offered to upgrade her to another model She accepted and was satisfied with the outcome Regards,iHome Support
Product: i***Manufactured: 2011Warranty: YearProof of Purchase: NoBased on the case notes, it seems that the customer was streaming music through the speaker via an app such as Pandora The complaint mentioned the periodic start and stoppage of music It was explained that the start and stoppage of music is caused when the app is buffering The speaker can only receive audio when the app is transmitting audio The audio interruption is not caused by a defect in the speaker, but rather the customer's network connection The customer was not satisfied with the explanation As a courtesy, we offered to evaluate the speaker at no cost However, the customer has to send the product to our service center for the evaluation Our offer for a free service evaluation will stand for the next days iHome Support
Product: Quality Street Rod Rear Coil Over Shock Set w/ Pound Springs Black Coated(item# ) I purchased this product from Ebay on 23Marafter calling the vendorThe vendor gave me misleading information that inclined me to purchase the above productUpon receiving I inspected them and the coil-overs appeared to be just what I wantedIt took me a few months to determine how to mount them and to make the mountsOnce mounted the springs would not compress even after applying almost 1000lbs to the frame over the front solid axle.I am truely disappointed in this productSince it has been over the days review period and day return period, I am stuck with these coil-overs I want to warn anyone thinking of purchasing these types of coil-overs from RodPartsWarehouse or anyother vendor, these are chinese junk...DO NOT BUY!
We spoke to [redacted] We apologized for the poor customer experience [redacted] returned the product and obtained a refund
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This complaint is a little surprising! We told [redacted] that we would be happy to provide an AC adaptor free of chargeWe just requested proof of purchase to substantiate the warranty periodThe product has a month warrantyWe haven't heard back from [redacted]
The consumer has been contacted and the issue resolved She will receive a new set of headphones