SDL Plumbing

DO NOT USE THIS COMPANY Customer service is VERY RUDE and they over charge you for materials that you can buy yourself American home shield told me I can get a permit for my water heater through the city and it only cost $SDL wants to charge me $and they told me they will me they will not install the water heater without them getting the permit Then they want to charge me $for a drain pan that I can also purchase myself Then the customer service person hung up the phone on me I WILL NOT BE USING THEM AND WILL ADVISE American Home Shield of the bas service

Beware of this company Based on my experience, they were dispatched by American Home Shield and told me the problem was a very complex fix (leaking shutoff valve to a water supply for fridge.) and that they would need to cut out sheet rock, etcand that they would need to get an approval from the warranty company He said he could do the work for $(Averee was the technicians name) and said they would get back to me as everything should be covered with no issues They do this work all the time
Found out from AHS that when he left they said there was mold all in the walls, etc Oddly enough it was off for over a week as we had almost $20K in wood floors installed with no issues, but the the turning it on an off caused a drip with the valve so I just had a line running into the sink till someone could be dispatched No mold or anything Pure fabrication They also said it was noted in my home inspection and when I asked what page of the inspection, they couldn't tell me....IT WAS ALL A LIE
They sent out an alternate company afterward who diagnosed the problem and replaced the valve in less than minutes with a $part with no need to cut sheet rock, etcfor the valve replacementTurns out they knew the company and when I referenced that another company came out and never returned and filed a claim, he said "Was it SDL Plumbing?", I responded "How did you know?" and he said he just left another job that they did the same thing
It sounds like they they have a few plumbers going around collecting the $trade fee and have found a way to keep their contract with AHS despite all the negative reviews and feedback
I'm also filing a Better Business Review Review as well, as they are taking advantage of consumers on large scale based on all the other feedback They need to be investigated in more detail
You may also want to check out the many YELP REVIEWS on them:
https://www.yelp.com/biz/sdl-plumbing-seagoville?osq=sdl+plumbing

Broke weld on A/C line when installing a new waterheater by moving it to install
On 3/28/they installed a new waterheater They had to move a copper A/C line in order to get it in the space and broke a weld and we had a slow leak of A/C freon that didn't show up until the line froze up on 4/20/They said we had to notify them within one to two days for them to be responsible We had to hire an A/C company to fix the leak and add pounds of freon for a cost of $to fix their mistake

I had a horrible experience with this company and would not recommend them to anyone What should have been a simple repair is costing me money to correct their error and get the original problem fixed correctly My warranty company, American Home Shield, dispatched them out to unclog my disposal and kitchen sink Two plumbers came out, checked out the problem, determined that disposal was ok but line outside stopped up They spent quite a while with machinery both inside and outside my home At one time advising that they had to get larger equipment to do the job After some time elapsed, one of the plumbers comes to he door to say that they'd have to go on top of roof to clear stoppageHe went on to say that SDL would charge $plus dollars to go on roof because AHS would not authorize I made a call the next day, November 3rd, for a recall because mud and other goo was now coming into my sink, although it wasn't prior to their visit Additionally, a foul smell is now coming from my dishwater, again something that wasn't happening before their visit I was told by SDL that they would not come back out primarily because their technician indicated he didn't do any of the things I described; basically calling me a liar Subsequently I had to hire another plumbing company who has cleared the clog, without going on my roof Not sure if his was simply a ploy to get more money or what Finally, my suggestion would be NOT to use SDL

This company was sent out by American Home Shield, and like everyone else stated they are a ripof! Our hot water heater relief valve was leaking, so we need a new hot water heaterThey wanted to charge us an additional $Similar to what someone else stated, they inflated part cost 10x the actual costIf homeshield dispatch this company...REFUSE them and have them send another company! I think I'm gonna call Fox News, report them and see if they will investigate!

Non-responsive to emergent call regarding a previous repair that failed leaving water free flowingCall and situation was dealt with as a call
SDL was sent by American Home Shield to repair what was found to be an irrigation leak near the water main.On December 13th we noticed a re occurrence of the same leakWe called the morning of the 13th to have a tech come back out as an emergent call as the leak was free flowing and gushing down the street at a faster rateI was told they do not have an emergency tech available and I would need to schedule an appointmentI told them I would take first available which was between and 2pm on December 14th.After, I returned from work, I noticed the situation had worsened so I called again to get a tech out immediately only to get the same responseI then attempted to at least shut off the water in some fashion to provide a band aid until the company could come out the following day.No more than hour later the condition further wors