Revdex.com:The company quickly called me and we resolved the problemThe GM was very helpfull and understood the frustrationI would do bussiness here again, because they owned up to the mistake and fixed itI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Seaport Auto puts pushing a car for sale before being honest about who is actually buying the vehicleI was in need of a reliable vehicle, and I was needing a co-signer, because of my credit issues Instead of my boyfriend being put as the co-signer on my account he was put as the primaryWe were never informed that this was going to be the case, and in turn it has now made it impossible to pay MY car loan on- line, with my personal bank accountWe now have to set up a separate, joint account, from our personal onesWe do not have the same days off, and one of us will have to take time off work to do this unnecessary leg workHad Seaport informed us of the necessary changes to acquire a loan, I could have then made the decision to either go through with the loan, or walk away from the loan
They sold me a truck that had modified exaughst that wouldn't pass DEQ The check engine light came on a couple weeks later and I found that it was modified to ignore broken parts in the engineThe dealership was not willing to pay to have it fixed
We purchased this vehicle from Brashers Auto Auction with a green light guarantee Both the Carfax and Autocheck do not reflect any accidents for this vehicle The As Is warranty does state that "The dealer makes no warranties, representation, or assurances that the motor vehicle contains only original manufacturer installed or manufacturer rebuilt components, parts, or accessories." This a used vehicle and that is why they are sold As Is The consumer is responsible for their own inspection, and that of a mechanic if they show choose, prior to purchase It is impossible to guarantee that a used vehicle only contains original parts
The consumer did purchase a vehicle March July the consumer brought the vehicle in for a noise and we found that the radiator was not properly bolted down, so we fixed that issue We had no further contact with the consumer until June of at which time the consumer complained about flickering dash lightsWe found that the alternator needed replaced, which we did Unfortunately the part was defective and three days later had to replace with another alternator In October of we replaced a sensor for the ABS as a traction control light was on Meanwhile in the consumer took the vehicle into Canby Ford where they found a coolant leak which they declined to have repaired The consumer took the vehicle back in to Canby for just recently in Canby Ford found that the coolant leak still exists and appears as though the motor may have been overheated at some point They explained to the consumer that a warranty company may not cover the repairs as they declined to have the coolant leak fixed over a year ago and that is likely the cause for the motor problems The coolant leak was not something ever brought to our attention nor did the consumer seek repairs for such through our service department Unfortunately their decline of repairs more than a year ago is likely the cause of the warranty company declining repairs, not something that we did or had control over
When we sold the vehicle to the consumer, we disclosed the fact that the vehicle had an altered/or modified emissions system The vehicle did not have a check engine light at the time of sale Our understanding is that the consumer then purchased and installed a "tuner" on the vehicle and that is when a check engine light came on The consumer contacted our office We offered to inspect the vehicle if he would bring it in to our shop for a diagnosis, or to trade him into another truck of his choosing The consumer declined both of those options, either of which we are still willing to honor
Finally I can post this in hopes this will help someone elseDO NOT buy any car from #Seaportauto on Mcloughlin Blvdin Portland Oregon I just spent almost 11,dollars, and almost months of my life in putting a new diesel engine in this truck because they are buying garbage outta Canada masking issues and selling for a premium, and selling a Red shield protection plan warranty that is completely worthlessKnowing the truck will not be covered due to preexisting problems they have masked over long enough for you to get down the road To make a long story shortThese people are wolves in sheep’s clothing and I wouldn’t PISS! on them if they were on fire! They are absolute crooks, and should be out of business for fraudulent practices and bt paperworkThat being said please share the hell outta thisEven if you don’t live in the PNW just to keep these crooks outta car auctions! On a positive note I thank Cordray’s Continental in Albany, oregon for being the best shop to work with during this time they were very forgiving and basically stored my truck while battling with attorney’s and warranty crooks and those scam artists at Sea-Port auto
Complaint: [redacted] I am rejecting this response because: At no time did the GM offer to assist in the cost of getting new tires for the vehicle to keep the warrantyI was told I had to replace the tires with 35's or take the warrantyAfter just spending 30k on a truck, I wasn't going to spend another $1200-$for a quality set of tiresIn the original deal I attempted to get a new set of tires added, which they didn't want to work into the deal, with that said, I still worked a deal on the vehicleDuring the processing of the deal I was discouraged to put anything on the "promised form"Case in point I was promised that they would fix or give me $for the broken arm in the drivers seatWhen I went to place that on the sheet the person completing the sale told me not to and that I would still get the moneyI later did receive the money, but found it odd that they didn't want that recorded on the sheetI purchased the truck on 5/30/2014, by 6/30/I had issues with the front and that warranty and was told it would be refunded since the insurance company would not accept the truck, and that they could not reverse the dealOn 8/3/I checked with my bank and was unable to see the refund for the warrantyIt took me weeks to get SeaPort to fund the which was still less than the original repairsI then had to re-contact SeaPort Auto and argue again to have the amount refundedIt wasn't until 9/14/that the refund showed on my account almost three months after the initial issue In addition, I did send a service request over to SeaPort but was informed that they are not certified to do all of the work that is neededThey did offer a lower cost for a partial fix, but said it was contigent on what may or may not be wrongI would then have to take the truck to a second mechanic to get another tear down to fix the lower problems that they are not certified to doSeaPort auto sold me a warranty on a vehicle that allows me to have the vehicle serviced at any certified shop at my choosingUpon talking with the warranty company, even if I had changed the tires they would not honor the warranty due to the adjuster documenting that the truck had been on 37" tires As for the sales person, he said what he knew would get the truck soldInformed diesel buyers ask very specific questions about the engines, and he knew the answers to what I was askingThe sales person told me flat out that the head gaskets had been upgraded, and when I asked about if the truck was chipped he told me he didn't knowHe appeared to be honest when he answered both, but the matter of the fact, is that the heads had not been upgraded, and have now failedRegardless of the signature, at the time of looking at the merchandise it was representationAsking a consumer to put "Promised the engine had gasket upgrades" on the form, is like the sales person saying we just put on new breaks and then documenting on the form that the company did them SeaPort auto still needs to pay for the repairs done by a certified mechanicThe company knowingly sold a product, and should be held accountable for suchSincerely, [redacted]
The consumer did purchase a truck from us and returned the next day with buyers remorse. We do not reverse or unwind transactions simply due to someone changing their mind. The consumer elected to repurchase their trade at agreed on terms and traded back in the truck they purchased.... They signed a new contract, and in addition signed a release of all claims and a hold harmless agreement. Now they have once again changed their mind with regard to the contract they signed the second time. Both contracts were signed willingly by the consumer. We showed the consumer other vehicles and he opted to repurchase his trade.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:The company quickly called me and we resolved the problemThe GM was very helpfull and understood the frustrationI would do bussiness here again, because they owned up to the mistake and fixed itI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Seaport Auto puts pushing a car for sale before being honest about who is actually buying the vehicleI was in need of a reliable vehicle, and I was needing a co-signer, because of my credit issues Instead of my boyfriend being put as the co-signer on my account he was put as the primaryWe were never informed that this was going to be the case, and in turn it has now made it impossible to pay MY car loan on- line, with my personal bank accountWe now have to set up a separate, joint account, from our personal onesWe do not have the same days off, and one of us will have to take time off work to do this unnecessary leg workHad Seaport informed us of the necessary changes to acquire a loan, I could have then made the decision to either go through with the loan, or walk away from the loan
I've now purchased vehicles form this dealership in the last years and have never had a bad experience
They sold me a truck that had modified exaughst that wouldn't pass DEQ The check engine light came on a couple weeks later and I found that it was modified to ignore broken parts in the engineThe dealership was not willing to pay to have it fixed
We purchased this vehicle from Brashers Auto Auction with a green light guarantee Both the Carfax and Autocheck do not reflect any accidents for this vehicle The As Is warranty does state that "The dealer makes no warranties, representation, or assurances that the motor vehicle contains only original manufacturer installed or manufacturer rebuilt components, parts, or accessories." This a used vehicle and that is why they are sold As Is The consumer is responsible for their own inspection, and that of a mechanic if they show choose, prior to purchase It is impossible to guarantee that a used vehicle only contains original parts
The consumer did purchase a vehicle March July the consumer brought the vehicle in for a noise and we found that the radiator was not properly bolted down, so we fixed that issue We had no further contact with the consumer until June of at which time the consumer complained about flickering dash lightsWe found that the alternator needed replaced, which we did Unfortunately the part was defective and three days later had to replace with another alternator In October of we replaced a sensor for the ABS as a traction control light was on Meanwhile in the consumer took the vehicle into Canby Ford where they found a coolant leak which they declined to have repaired The consumer took the vehicle back in to Canby for just recently in Canby Ford found that the coolant leak still exists and appears as though the motor may have been overheated at some point They explained to the consumer that a warranty company may not cover the repairs as they declined to have the coolant leak fixed over a year ago and that is likely the cause for the motor problems The coolant leak was not something ever brought to our attention nor did the consumer seek repairs for such through our service department Unfortunately their decline of repairs more than a year ago is likely the cause of the warranty company declining repairs, not something that we did or had control over
When we sold the vehicle to the consumer, we disclosed the fact that the vehicle had an altered/or modified emissions system The vehicle did not have a check engine light at the time of sale Our understanding is that the consumer then purchased and installed a "tuner" on the vehicle and that is when a check engine light came on The consumer contacted our office We offered to inspect the vehicle if he would bring it in to our shop for a diagnosis, or to trade him into another truck of his choosing The consumer declined both of those options, either of which we are still willing to honor
I had a very pleasant experience with SeaportJason was a great salesperson
We are currently working with the customer and believe that we have a resolution to this complaint and it should be resolved by Sunday
Great customer service
Finally I can post this in hopes this will help someone elseDO NOT buy any car from #Seaportauto on Mcloughlin Blvdin Portland Oregon I just spent almost 11,dollars, and almost months of my life in putting a new diesel engine in this truck because they are buying garbage outta Canada masking issues and selling for a premium, and selling a Red shield protection plan warranty that is completely worthlessKnowing the truck will not be covered due to preexisting problems they have masked over long enough for you to get down the road To make a long story shortThese people are wolves in sheep’s clothing and I wouldn’t PISS! on them if they were on fire! They are absolute crooks, and should be out of business for fraudulent practices and b
t paperworkThat being said please share the hell outta thisEven if you don’t live in the PNW just to keep these crooks outta car auctions! On a positive note I thank Cordray’s Continental in Albany, oregon for being the best shop to work with during this time they were very forgiving and basically stored my truck while battling with attorney’s and warranty crooks and those scam artists at Sea-Port auto
Complaint: [redacted] I am rejecting this response because: At no time did the GM offer to assist in the cost of getting new tires for the vehicle to keep the warrantyI was told I had to replace the tires with 35's or take the warrantyAfter just spending 30k on a truck, I wasn't going to spend another $1200-$for a quality set of tiresIn the original deal I attempted to get a new set of tires added, which they didn't want to work into the deal, with that said, I still worked a deal on the vehicleDuring the processing of the deal I was discouraged to put anything on the "promised form"Case in point I was promised that they would fix or give me $for the broken arm in the drivers seatWhen I went to place that on the sheet the person completing the sale told me not to and that I would still get the moneyI later did receive the money, but found it odd that they didn't want that recorded on the sheetI purchased the truck on 5/30/2014, by 6/30/I had issues with the front and that warranty and was told it would be refunded since the insurance company would not accept the truck, and that they could not reverse the dealOn 8/3/I checked with my bank and was unable to see the refund for the warrantyIt took me weeks to get SeaPort to fund the which was still less than the original repairsI then had to re-contact SeaPort Auto and argue again to have the amount refundedIt wasn't until 9/14/that the refund showed on my account almost three months after the initial issue In addition, I did send a service request over to SeaPort but was informed that they are not certified to do all of the work that is neededThey did offer a lower cost for a partial fix, but said it was contigent on what may or may not be wrongI would then have to take the truck to a second mechanic to get another tear down to fix the lower problems that they are not certified to doSeaPort auto sold me a warranty on a vehicle that allows me to have the vehicle serviced at any certified shop at my choosingUpon talking with the warranty company, even if I had changed the tires they would not honor the warranty due to the adjuster documenting that the truck had been on 37" tires As for the sales person, he said what he knew would get the truck soldInformed diesel buyers ask very specific questions about the engines, and he knew the answers to what I was askingThe sales person told me flat out that the head gaskets had been upgraded, and when I asked about if the truck was chipped he told me he didn't knowHe appeared to be honest when he answered both, but the matter of the fact, is that the heads had not been upgraded, and have now failedRegardless of the signature, at the time of looking at the merchandise it was representationAsking a consumer to put "Promised the engine had gasket upgrades" on the form, is like the sales person saying we just put on new breaks and then documenting on the form that the company did them SeaPort auto still needs to pay for the repairs done by a certified mechanicThe company knowingly sold a product, and should be held accountable for suchSincerely, [redacted]
The consumer did purchase a truck from us and returned the next day with buyers remorse. We do not reverse or unwind transactions simply due to someone changing their mind. The consumer elected to repurchase their trade at agreed on terms and traded back in the truck they purchased.... They signed a new contract, and in addition signed a release of all claims and a hold harmless agreement. Now they have once again changed their mind with regard to the contract they signed the second time. Both contracts were signed willingly by the consumer. We showed the consumer other vehicles and he opted to repurchase his trade.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]