Sea Shell Shop, Inc.

The Customer walked away from the register left the store and returned over minutes laterThe person who returned in raged was NOT the customer who my employee waited on originallyOne cannot just give back change because they say so
Change is counted back to customer If a customers does not check their change we cannot solve it unless it is immediate
The receipt should have the amount of change listed on it It is typed on all sales
They did not have the receipt with them when they returned
All employees put the money on top of the register make change and then put the money away in the drawerAll employees count back the change If in fact our employee did not this one time and that does happen from time to time when very busy, the customers should have counted his own change and not left the store
It is just as likely the customer could have dropped his changed too No one will ever know what happened once they left the store
Before the shift change I came in and counted out the drawerThere was not an overage in the register
We did return the call with no answer
It is almost impossible to steal if ringing up more than one item by employees The managers was near by which would make the customers story not trueCustomers do not have the right to tell us how to work our registerThat seems rather out of place
They wanted to return the item after all this happened because they said they needed gas money Again that made it all that more difficultIt was difficult to handle as the customer was in raged from the very beginning and very demandingMy manager tried to handle the customer to the best she could under the circumstances
One needs to be responsible for ones own actions, As one should learn from this experience Count your change before you walk away from a registerAnd my employee re-learned to make sure the money is on top of the register when counting it back and then put it in the register
Sea Shell Shop Rehoboth Beach

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Store employee did not count cash received or any change given backFurthermore multiple cashiers operated the same register at this store which is a poor practiceI've worked in retail and the only way you can guard against an employee stealing cash from the register is to limit one employee to each registerStore shared no regard for my concern or my complaintCan the store prove that the employee did not pocket my $owed me, or steal $from the register before the close of her shift to balance the drawer? She could have easily pocketed $since she rang up the transaction as "exact change." Store also promised to call me the following day from the incident and never called

We received a complaint that a customer was not given the proper change and that
they are owed ten dollars. The incident occurred June 17, 2014. They purchased a Christmas ornament for $7.99. Our cashier then gave them the change of$2.01 for a ten dollar bill. The customer then left and...

came back several minutes later saying that we had given them the improper change and that they had given us a twenty dollar bill. All of our employees  are instructed and taught to place the money on top of the cash register 1  count the change in their hand, and then back to the customer in theirs.  We only put the money into the drawer after the customer walks away from the register, as this eliminates any problems.  When the customer came back  several minutes later they insisted that we had given them incorrect change. We reviewed our cash register drawer and the bank indicated that there was no overage and the till was correct. We do not give refunds after the customer has left and the cash is in the dravver as this is why we place the money on the drawer and count change to the customer. This allows us a double check and our entire staff is trained this way.  If there is a dispute we are happy to check the drawer at the end of the night, however 1 the bank indicated that there was no overage.  We would be happy to refund the customer if there was an overage in our cash register drawer but there was not. Thank you for your concerns

Review: Incident occurred Saturday June 7th, 2014. Purchased a Christmas ornament for $7.99 and paid for product with $20. Was only given $2.01 in change back. Cashier remained adamant that I only gave her a $10. Cashier claimed she never made any mistakes at the register. Manager on duty refused to provide any refund until register was counted at the end of the night. My wife and I were only in town for the afternoon and would be be able to return the next day for refund. Had to force store to take down my phone number and address. Store promised to call me on Sunday June 8th, but never called back. Filed a complaint with the police department.Desired Settlement: Store needs to issue a check for $10 to fix the incorrect change they provided back.

Business

Response:

We received a complaint that a customer was not given the proper change and that

they are owed ten dollars. The incident occurred June 17, 2014. They purchased a Christmas ornament for $7.99. Our cashier then gave them the change of$2.01 for a ten dollar bill. The customer then left and came back several minutes later saying that we had given them the improper change and that they had given us a twenty dollar bill. All of our employees are instructed and taught to place the money on top of the cash register 1 count the change in their hand, and then back to the customer in theirs. We only put the money into the drawer after the customer walks away from the register, as this eliminates any problems. When the customer came back several minutes later they insisted that we had given them incorrect change. We reviewed our cash register drawer and the bank indicated that there was no overage and the till was correct. We do not give refunds after the customer has left and the cash is in the dravver as this is why we place the money on the drawer and count change to the customer. This allows us a double check and our entire staff is trained this way. If there is a dispute we are happy to check the drawer at the end of the night, however 1 the bank indicated that there was no overage. We would be happy to refund the customer if there was an overage in our cash register drawer but there was not. Thank you for your concerns

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Store employee did not count cash received or any change given back. Furthermore multiple cashiers operated the same register at this store which is a poor practice. I've worked in retail and the only way you can guard against an employee stealing cash from the register is to limit one employee to each register. Store shared no regard for my concern or my complaint. Can the store prove that the employee did not pocket my $10 owed me, or steal $10 from the register before the close of her shift to balance the drawer? She could have easily pocketed $10 since she rang up the transaction as "exact change." Store also promised to call me the following day from the incident and never called.

Business

Response:

The Customer walked away from the register left the store and returned over 5 minutes later. The person who returned in raged was NOT the customer who my employee waited on originally. One cannot just give back change because they say so.

Change is counted back to customer. If a customers does not check their change we cannot solve it unless it is immediate.

The receipt should have the amount of change listed on it. It is typed on all sales.

They did not have the receipt with them when they returned.

All employees put the money on top of the register make change and then put the money away in the drawer. All employees count back the change. If in fact our employee did not this one time and that does happen from time to time when very busy, the customers should have counted his own change and not left the store.

It is just as likely the customer could have dropped his changed too. No one will ever know what happened once they left the store .

Before the shift change I came in and counted out the drawer. There was not an overage in the register.

We did return the call with no answer.

It is almost impossible to steal if ringing up more than one item by employees . The managers was near by which would make the customers story not true. Customers do not have the right to tell us how to work our register. That seems rather out of place.

They wanted to return the item after all this happened because they said they needed gas money. Again that made it all that more difficult. It was difficult to handle as the customer was in raged from the very beginning and very demanding. My manager tried to handle the customer to the best she could under the circumstances.

One needs to be responsible for ones own actions, As one should learn from this experience Count your change before you walk away from a register. And my employee re-learned to make sure the money is on top of the register when counting it back and then put it in the register.

Sea Shell Shop Rehoboth Beach