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Sea Turtle Dive Charters LLC

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Sea Turtle Dive Charters LLC Reviews (1)

Customer contacted us with less than 24hr notice (emails quoted below) our policy is clearly stated on the website, [redacted] "Shark diving trips are non-refundable and payment is due in full on the day of the trip. Trip cancellations due to weather conditions will be...

decided by the Captain at the dock and a full refund will be given if the boat does not leave the dock." The reserved shark dive on 7/**/2017, DID go out and was a great day (pictures and customer liability releases available, can't figure out how to attach here) We are only permitted six passengers by law (United States coast guard regulations) and all spots are important in our ability to run these excursions and would not have been fair to cancel on the other five people that were on the trip. If we were given more notice we could have possibly filled the spot and given a refund, but with such short notice it was not possible. Customer never contacted us by phone to cancel (email only, attached below) and never stated a reason for cancelation to us. Quote below from customers email is only response we received reguarding cancelation.[redacted] 
Sent from my iPhone"This was our response:"[redacted] 
[redacted]Please let me know if more information, pictures, customer liability releases or proof that trip was run are needed. Our policy has been clearly stated on our contact/policy website page for 15yrs.Sincerely, Capt. Charles W[redacted]

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