July 30, 2015Re: Case# [redacted] Dear Sirs, I am writing in reference to a complaint filed by [redacted] This person and two other people with a child came into our office on May 30, They spoke with our reservationist and stated they wanted a home for guests to stay in while attending a weddingAnnie showed them four homes and assisted with their plans for rental housingConfirmations were sent to [redacted] after each of the three payments where credited to her stay in our rental homeOur conformations state no weddings, receptions, or parties at any of our homesThis is also stated on our web site and in the rental flyer which [redacted] received upon her first visit to the office before renting the homeShe had a flyer to view before looking at the four homes she was shown [redacted] came to our office on June 19, to check in to the home and we were talking about her stayShe stated she was having a wedding at the rental homeThis was a change from what we had been told when she rented the home and the first we had heard of a wedding at the homeI told her we do not allow weddings, receptions or parties at our homesShe stated that everyone was already comingIt was too late to move it to the other home that they had rented from another companyShe stated that she was told it was OK to use our homeOur reservationist was off that day so I could not verify what [redacted] was sayingOur reservationist would not have ever told [redacted] a wedding would be fine at the homesI asked how many people maximum and I was told thirty people at the most [redacted] stated the wedding was to be down on the beach not on the propertyI asked why she did not have the wedding and reception at the [redacted] or at the [redacted] seeing as these companies both have the capabilities to do weddingsShe stated the [redacted] was too expensive and did not know about the [redacted] At that time she also stated the [redacted] would not let her have the reception there as she did not rent spaces or units from themTo make the best of a bad situation I told [redacted] to keep things low key and quietFollow the number of cars allowed at he house being parking for three cars, not more that the thirty people for a short time and quiet by 10:PMShe agreed to these conditions with our bending the rules to accommodate her situationAfter closing the office I drove down Sunset Drive and discovered there were vehicles in the driveway and two full size trucks one with a large cargo trailer parked across the street from the houseA large number of people were in the front yard and in the open garageI stopped and asked for [redacted] A woman came up and asked what I neededI stated that the agreement with [redacted] was no more than three cars and the additional cars had to be moved immediately to the public parking lot down the street from the houseThat they were plugging up the narrow road and this is not low keyThe people in the garage came outside, weren't wanting to move the cars, and wanted to know what was going onThe woman sated she was told they could have a wedding and I stated we do not allow weddings and never haveAll of our paperwork states no weddingsThey wanted to focus on our reservationist and not the large number of people at the house and what [redacted] and I had agreed onAt that time I did state that my reservationist would be in trouble if what they said was trueI did not believe what they were saying as my experience with them so far was not going wellAnnie knows what she is doingI asked the woman how many people were going to be here for the wedding and she stated twenty people maxThere were that many people at the house at that timeA few people wanted to argue that they had a contract and they would sueThey could do what they wanted with the houseI stated to them to come on down to the off1ce and that I would refund their money in full and that they could have their event at the other house they had rentedI also stated we had rules to follow with the rental ordinance and the contract we sign with the homeownersThey started moving a couple of cars in the driveway and I left [redacted] never did come out of the house and talk to me.We received an email about the repair of a shower door June 19, at 6:PM from [redacted] Our office closes at 5:PM so the email was opened June 20, in the morning after 10:AM when the office opened for business on SaturdayThe maintenance person Steve and Annie went to take care of the repairWe try to have all issues attended to as we get them so the guest has everything to use at the homesI received a call on Saturday afternoon that the guests at the home were yelling at Annie as she drove by going to one of our other homes on that street to check after a housekeeper and so we went to the home to calm things downThe police were called and we were instructed to file a civil suit after the guests had checked out if we wanted to for breach of contractThe neighbor had taken photos and documented the activitiesThey felt the need to be there as the guests were yelling at Annie and causing a sceneThe neighbor counted at least people and the wedding was on the property belonging to the house not on the public beachThe neighbor felt that the treatment Annie had gotten from the guests was out of line so they emailed the office [redacted] 's security deposit was returned to her after the home was found to be in satisfactory conditionShe then stated she had put a stop payment on the check any wayOne of guests that had called in to pay their part of the stay is in the process of challenging the VISA charges they authorized us to chargeThey never did come in and sign the VISA charge slipsWith the chain of events I do not feel that [redacted] or her group were honest with us from the beginningShe is also putting slanderous reviews on the internet twisting the factsWe chose not to even respond to themWe drive your homes daily year aroundIt is to make sure things are fine, that the garbage cans are not spilled, guests are parked correctly and homes are locked upWe also check after the house keepers are done cleaning for quality control purposesOn my way home I drove down Sunset Drive to check on the five homes we manage on that same street, this was not intended to be harassing to her stayThe homes that we have on Sunset Drare: [redacted] Weddings have never been allowed at the homesOur homes are all located in residential neighborhoodsIt is too easy for weddings, reception, or parties to get out of hand, have parking issues, and get loudCreating an issue with the Tillamook County Rental Ordinance #Guidelines that we have to follow and upsetting the neighborsWe have b en in business for nineteen years now and are known for our quality customer serviceAnnie is a great person to work with and she does follow the rules that we all have to followIf you have any questions or need more information let me knowSincerely, Peggy H [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
July 30, 2015Re: Case# [redacted] Dear Sirs, I am writing in reference to a complaint filed by [redacted] This person and two other people with a child came into our office on May 30, They spoke with our reservationist and stated they wanted a home for guests to stay in while attending a weddingAnnie showed them four homes and assisted with their plans for rental housingConfirmations were sent to [redacted] after each of the three payments where credited to her stay in our rental homeOur conformations state no weddings, receptions, or parties at any of our homesThis is also stated on our web site and in the rental flyer which [redacted] received upon her first visit to the office before renting the homeShe had a flyer to view before looking at the four homes she was shown [redacted] came to our office on June 19, to check in to the home and we were talking about her stayShe stated she was having a wedding at the rental homeThis was a change from what we had been told when she rented the home and the first we had heard of a wedding at the homeI told her we do not allow weddings, receptions or parties at our homesShe stated that everyone was already comingIt was too late to move it to the other home that they had rented from another companyShe stated that she was told it was OK to use our homeOur reservationist was off that day so I could not verify what [redacted] was sayingOur reservationist would not have ever told [redacted] a wedding would be fine at the homesI asked how many people maximum and I was told thirty people at the most [redacted] stated the wedding was to be down on the beach not on the propertyI asked why she did not have the wedding and reception at the [redacted] or at the [redacted] seeing as these companies both have the capabilities to do weddingsShe stated the [redacted] was too expensive and did not know about the [redacted] At that time she also stated the [redacted] would not let her have the reception there as she did not rent spaces or units from themTo make the best of a bad situation I told [redacted] to keep things low key and quietFollow the number of cars allowed at he house being parking for three cars, not more that the thirty people for a short time and quiet by 10:PMShe agreed to these conditions with our bending the rules to accommodate her situationAfter closing the office I drove down Sunset Drive and discovered there were vehicles in the driveway and two full size trucks one with a large cargo trailer parked across the street from the houseA large number of people were in the front yard and in the open garageI stopped and asked for [redacted] A woman came up and asked what I neededI stated that the agreement with [redacted] was no more than three cars and the additional cars had to be moved immediately to the public parking lot down the street from the houseThat they were plugging up the narrow road and this is not low keyThe people in the garage came outside, weren't wanting to move the cars, and wanted to know what was going onThe woman sated she was told they could have a wedding and I stated we do not allow weddings and never haveAll of our paperwork states no weddingsThey wanted to focus on our reservationist and not the large number of people at the house and what [redacted] and I had agreed onAt that time I did state that my reservationist would be in trouble if what they said was trueI did not believe what they were saying as my experience with them so far was not going wellAnnie knows what she is doingI asked the woman how many people were going to be here for the wedding and she stated twenty people maxThere were that many people at the house at that timeA few people wanted to argue that they had a contract and they would sueThey could do what they wanted with the houseI stated to them to come on down to the off1ce and that I would refund their money in full and that they could have their event at the other house they had rentedI also stated we had rules to follow with the rental ordinance and the contract we sign with the homeownersThey started moving a couple of cars in the driveway and I left [redacted] never did come out of the house and talk to me.We received an email about the repair of a shower door June 19, at 6:PM from [redacted] Our office closes at 5:PM so the email was opened June 20, in the morning after 10:AM when the office opened for business on SaturdayThe maintenance person Steve and Annie went to take care of the repairWe try to have all issues attended to as we get them so the guest has everything to use at the homesI received a call on Saturday afternoon that the guests at the home were yelling at Annie as she drove by going to one of our other homes on that street to check after a housekeeper and so we went to the home to calm things downThe police were called and we were instructed to file a civil suit after the guests had checked out if we wanted to for breach of contractThe neighbor had taken photos and documented the activitiesThey felt the need to be there as the guests were yelling at Annie and causing a sceneThe neighbor counted at least people and the wedding was on the property belonging to the house not on the public beachThe neighbor felt that the treatment Annie had gotten from the guests was out of line so they emailed the office [redacted] 's security deposit was returned to her after the home was found to be in satisfactory conditionShe then stated she had put a stop payment on the check any wayOne of guests that had called in to pay their part of the stay is in the process of challenging the VISA charges they authorized us to chargeThey never did come in and sign the VISA charge slipsWith the chain of events I do not feel that [redacted] or her group were honest with us from the beginningShe is also putting slanderous reviews on the internet twisting the factsWe chose not to even respond to themWe drive your homes daily year aroundIt is to make sure things are fine, that the garbage cans are not spilled, guests are parked correctly and homes are locked upWe also check after the house keepers are done cleaning for quality control purposesOn my way home I drove down Sunset Drive to check on the five homes we manage on that same street, this was not intended to be harassing to her stayThe homes that we have on Sunset Drare: [redacted] Weddings have never been allowed at the homesOur homes are all located in residential neighborhoodsIt is too easy for weddings, reception, or parties to get out of hand, have parking issues, and get loudCreating an issue with the Tillamook County Rental Ordinance #Guidelines that we have to follow and upsetting the neighborsWe have b en in business for nineteen years now and are known for our quality customer serviceAnnie is a great person to work with and she does follow the rules that we all have to followIf you have any questions or need more information let me knowSincerely, Peggy H [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***