they are lairs that told us that that car we bought started and ran but when we got there it didn't do anything not even open open the hoodThe staff was rude as well
I want a refund and I'm happy to return the batteryWhen "Guy" spoke to me, he said he was sending me a $gift card as an apology for the terrible service I received, and when I said I would prefer a refund, he said he would ALSO go back to his supervisors and call me backI did NOT threaten him with contacting the Revdex.com on our phone callWhen Guy neglected to follow up OR send a gift card, I wrote that I would be contacting Revdex.com I have been inconvenienced enough, please come pick up the battery and issue me a full refundYou have wasted too much of my time already with inept auto service & with atrocious customer service The "mechanic" lost the bolt into the engine compartment, the wheel had to be removed as well as the inside of the wheel well- he wanted me to just leave it in there and said it would be fine- also not secure my battery!
Outstanding serviceVery well doneFast response timeArrived with a smile and eager to install my spare tireNo delays were detected in arrival timeSpare tire install time was fast and efficient My whole family was with me which included our age three grandson so timing was critical to get us on our wayTwo men arrived minutes after I called Onstar to arrange for roadside serviceThe lead person had years of knowledge and experience so I had no worriesThe spare was installed ready to go in only a few minutes Apache Sands aced this event in every wayI am very pleased with the service
Whiskey our tow driver was amazing, very professional quick and knowledgeable I will definitely keep the # for referral as well as for myselfThank you so much!
As stated in the auction listing in document "Towlot.com" WINNG BIDDER MUST CONTACT SELLER FOR FINAL BID APPROVAL"On this auction the seller has the right to choose not to sellThe "FW Apache Sands Auction" document is the email that was sent to *** *** based on the email address he
registered with showing that he was notified within hour of the auction that even though he was the high bidder we were not selling the vehicle to him at this price*** may have called our towing department to get a quote on towing the vehicle but that is not the same as calling to see if his bid was approved
The bottom line is we are not selling this truck for $2,
I had a terrible experience with Apache Sands, specifically with the impound center
This review is for the interaction I had with the staff on 12/15/and 12/16/I got into a car accident, and this company towed my car to the impound centerI was never informed beforehand of the fees associated with this service (had I known, I would've elected to use my own towing service through my insurance)But this is not the issue
I went to the center to release my car the following dayThe guy who works there made it very clear that he is not interested in towing my car back to my house's parking lotWhen he realized I will go ahead and pay the fees to get my car released, he became even more rude and difficultEventually, I was asked to pay cash, and since I didn't have the money cash, I was kicked out of the place, without any desire to do business with me, which resulted in the car staying another night and incurring more fees
I came back the following dayI received the same rude treatmentThe ridiculousness in the employee's behavior was to the extent that I was given my change back in dimes...and when I asked to get quarters instead (that were laying on the desk), he refusedAfter releasing my car, he also refused to tow it back to my house despite having this as part of my AAA membershipMy car was thrown on the side of the street, and I was told I have until the end of the day to get it out of thereEventually, AAA had to call a different tow company to perform the service for me
Overall, this is by far the worst customer service experience I have had since I moved to ArizonaExtremely unprofessional and unreasonable, and I do suspect there is a discrimination componentI definitely don't recommend Apache Sands to anyone, and I will make sure to go out of my way to use a different company if I needed towing services
Jon was skilled and efficientHe arrived quickly and went above and beyondNot only did he charge my battery, he let me know there was a bad cellI appreciate him going the extra mile so I didn't end up standed with another dead battery
This company does not disclose all information needed to pick up a vehicle in another persons name, my step son, so that you will hopefully have to make numerous trips to their facility so that you will not make it back before pm their closing time of course, and then you are expected to pay more storage feesThen when you voice your unhappy opinion they threaten and try to intimidate you as well, well no one will ever intimidate me or threaten meThe after hours option was never even mentioned to us which may have resolved my sons not being able to leave work before pm issuesWe had to read that information off their front window, which by the way is missing one digit, which I believe after in countering them is nothing short of intentionalThe entire staff is nothing short of being extremely rude and trying to be intimidating to my wife and meThey lie to their customers which is not only voice recorded but also on video as wellHere's the kicker, while they were in possession of my sons car they not only drove his car around their yard, but they had continuously revved his car above the max revs per minute, and this was done just after they unloaded the car they drove off the rollback truck, which has now caused engine damageThis is also recorded by video via the dash cam camera mounted in the car which the driver had even noticed prior and said it out loud that the camera was installed, I guess he figures even if it's there it's not recordingThey also ran the battery down by leaving the key on which they needed to jump start which of course they dropped the jumper cables on the front of the car chipping the paintAnd to think they not only have a city contract but also a county contract, and even a AAA contractNot if there is anything I can do about itOne last thing, they claim on their yellow page ad they have a A rating with the Revdex.com but funny how the Revdex.com has no record of them when you do a Revdex.com search
I want a refund and I'm happy to return the battery. When "Guy" spoke to me, he said he was sending me a $40 gift card as an apology for the terrible service I received, and when I said I would prefer a refund, he said he would ALSO go back to his supervisors and call me back. I did NOT threaten him with contacting the Revdex.com on our phone call. When Guy neglected to follow up OR send a gift card, I wrote that I would be contacting Revdex.com.
I have been inconvenienced enough, please come pick up the battery and issue me a full refund. You have wasted too much of my time already with inept auto service & with atrocious customer service.
The "mechanic" lost the bolt into the engine compartment, the wheel had to be removed as well as the inside of the wheel well- he wanted me to just leave it in there and said it would be fine- also not secure my battery!
they are lairs that told us that that car we bought started and ran but when we got there it didn't do anything not even open open the hood. The staff was rude as well.
Our driver went out to the fuel station on 2/23/2016 to service Mrs. T[redacted]’s battery on her 2007 Lexus LS460. From the time we received the call...
until driver arrival was less than 10 minutes. Upon his arrival our driver assessed the situation and fully tested the member’s battery and electrical system to make sure everything was working properly. This initial testing of the system does take some time. After this was completed the driver explained to the member their battery was bad and should be replaced. Member agreed to purchase battery and driver began his installation. During this installation a battery j-hook that is usually held on the vehicle by a plastic retainer fell down into the wheel well of the vehicle. The driver then started to try to figure out how to get this bolt back. Driver did state that he had a rough time in retrieving this bolt from the fender well and that some bystanders did help in the retrieval of it. While this call did take 2 hours to complete the normal time for a battery service call is around an hour, so about an hour longer than a normal service call. The customer paid their member price for the battery and went on their way. The following day Guy spoke to the member, as we had heard that her service was not satisfactory for her and offered the member a $40.00 gift card for her time and troubles, and also advised her that this driver will be shown the correct way to handle the situation so if it arose again he would be more fit to take care of it. The member told him that this amount was unacceptable and stated that she wanted a full refund for the battery installed in her vehicle and she wants to keep the new battery or she was going to contact the Revdex.com. Apache Sands tried to take care of the situation with what we had deemed fit for this member’s inconvenience as this member still retains the battery that was purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no such email update in our inbox or spam mail. They do not want to resolve complaint.
Regards,
[redacted]
Whiskey our tow driver was amazing, very professional quick and knowledgeable I will definitely keep the # for referral as well as for myself. Thank you so much!
Outstanding service. Very well done. Fast response time. Arrived with a smile and eager to install my spare tire. No delays were detected in arrival time. Spare tire install time was fast and efficient.
My whole family was with me which included our age three grandson so timing was critical to get us on our way. Two men arrived 30 minutes after I called Onstar to arrange for roadside service. The lead person had years of knowledge and experience so I had no worries. The spare was installed ready to go in only a few minutes.
Apache Sands aced this event in every way. I am very pleased with the service.
We will have Guy contact you today to setup a time to come out and remove your battery and issue a refund. Once again we apologize for the inconvenience but cannot just give you a free battery because of a delay during installation.
The driver showed up before the estimated arrival time. He was professional, friendly, knowledgeable, and very efficient. Overall a great experience. I wouldn't hesitate to recommend Apache Sands to anyone needing towing services. Great job
Driver was friendly, professional and knowledgeableArrived promptlyExcellent serviceThanks
they are lairs that told us that that car we bought started and ran but when we got there it didn't do anything not even open open the hoodThe staff was rude as well
I want a refund and I'm happy to return the batteryWhen "Guy" spoke to me, he said he was sending me a $gift card as an apology for the terrible service I received, and when I said I would prefer a refund, he said he would ALSO go back to his supervisors and call me backI did NOT threaten him with contacting the Revdex.com on our phone callWhen Guy neglected to follow up OR send a gift card, I wrote that I would be contacting Revdex.com I have been inconvenienced enough, please come pick up the battery and issue me a full refundYou have wasted too much of my time already with inept auto service & with atrocious customer service The "mechanic" lost the bolt into the engine compartment, the wheel had to be removed as well as the inside of the wheel well- he wanted me to just leave it in there and said it would be fine- also not secure my battery!
Outstanding serviceVery well doneFast response timeArrived with a smile and eager to install my spare tireNo delays were detected in arrival timeSpare tire install time was fast and efficient My whole family was with me which included our age three grandson so timing was critical to get us on our wayTwo men arrived minutes after I called Onstar to arrange for roadside serviceThe lead person had years of knowledge and experience so I had no worriesThe spare was installed ready to go in only a few minutes Apache Sands aced this event in every wayI am very pleased with the service
Whiskey our tow driver was amazing, very professional quick and knowledgeable I will definitely keep the # for referral as well as for myselfThank you so much!
As stated in the auction listing in document "Towlot.com" WINNG BIDDER MUST CONTACT SELLER FOR FINAL BID APPROVAL"On this auction the seller has the right to choose not to sellThe "FW Apache Sands Auction" document is the email that was sent to *** *** based on the email address he
registered with showing that he was notified within hour of the auction that even though he was the high bidder we were not selling the vehicle to him at this price*** may have called our towing department to get a quote on towing the vehicle but that is not the same as calling to see if his bid was approved
The bottom line is we are not selling this truck for $2,
I had a terrible experience with Apache Sands, specifically with the impound center
This review is for the interaction I had with the staff on 12/15/and 12/16/I got into a car accident, and this company towed my car to the impound centerI was never informed beforehand of the fees associated with this service (had I known, I would've elected to use my own towing service through my insurance)But this is not the issue
I went to the center to release my car the following dayThe guy who works there made it very clear that he is not interested in towing my car back to my house's parking lotWhen he realized I will go ahead and pay the fees to get my car released, he became even more rude and difficultEventually, I was asked to pay cash, and since I didn't have the money cash, I was kicked out of the place, without any desire to do business with me, which resulted in the car staying another night and incurring more fees
I came back the following dayI received the same rude treatmentThe ridiculousness in the employee's behavior was to the extent that I was given my change back in dimes...and when I asked to get quarters instead (that were laying on the desk), he refusedAfter releasing my car, he also refused to tow it back to my house despite having this as part of my AAA membershipMy car was thrown on the side of the street, and I was told I have until the end of the day to get it out of thereEventually, AAA had to call a different tow company to perform the service for me
Overall, this is by far the worst customer service experience I have had since I moved to ArizonaExtremely unprofessional and unreasonable, and I do suspect there is a discrimination componentI definitely don't recommend Apache Sands to anyone, and I will make sure to go out of my way to use a different company if I needed towing services
Jon was skilled and efficientHe arrived quickly and went above and beyondNot only did he charge my battery, he let me know there was a bad cellI appreciate him going the extra mile so I didn't end up standed with another dead battery
This company does not disclose all information needed to pick up a vehicle in another persons name, my step son, so that you will hopefully have to make numerous trips to their facility so that you will not make it back before pm their closing time of course, and then you are expected to pay more storage feesThen when you voice your unhappy opinion they threaten and try to intimidate you as well, well no one will ever intimidate me or threaten meThe after hours option was never even mentioned to us which may have resolved my sons not being able to leave work before pm issuesWe had to read that information off their front window, which by the way is missing one digit, which I believe after in countering them is nothing short of intentionalThe entire staff is nothing short of being extremely rude and trying to be intimidating to my wife and meThey lie to their customers which is not only voice recorded but also on video as wellHere's the kicker, while they were in possession of my sons car they not only drove his car around their yard, but they had continuously revved his car above the max revs per minute, and this was done just after they unloaded the car they drove off the rollback truck, which has now caused engine damageThis is also recorded by video via the dash cam camera mounted in the car which the driver had even noticed prior and said it out loud that the camera was installed, I guess he figures even if it's there it's not recordingThey also ran the battery down by leaving the key on which they needed to jump start which of course they dropped the jumper cables on the front of the car chipping the paintAnd to think they not only have a city contract but also a county contract, and even a AAA contractNot if there is anything I can do about itOne last thing, they claim on their yellow page ad they have a A rating with the Revdex.com but funny how the Revdex.com has no record of them when you do a Revdex.com search
I want a refund and I'm happy to return the battery. When "Guy" spoke to me, he said he was sending me a $40 gift card as an apology for the terrible service I received, and when I said I would prefer a refund, he said he would ALSO go back to his supervisors and call me back. I did NOT threaten him with contacting the Revdex.com on our phone call. When Guy neglected to follow up OR send a gift card, I wrote that I would be contacting Revdex.com.
I have been inconvenienced enough, please come pick up the battery and issue me a full refund. You have wasted too much of my time already with inept auto service & with atrocious customer service.
The "mechanic" lost the bolt into the engine compartment, the wheel had to be removed as well as the inside of the wheel well- he wanted me to just leave it in there and said it would be fine- also not secure my battery!
they are lairs that told us that that car we bought started and ran but when we got there it didn't do anything not even open open the hood. The staff was rude as well.
Our driver went out to the fuel station on 2/23/2016 to service Mrs. T[redacted]’s battery on her 2007 Lexus LS460. From the time we received the call...
until driver arrival was less than 10 minutes. Upon his arrival our driver assessed the situation and fully tested the member’s battery and electrical system to make sure everything was working properly. This initial testing of the system does take some time. After this was completed the driver explained to the member their battery was bad and should be replaced. Member agreed to purchase battery and driver began his installation. During this installation a battery j-hook that is usually held on the vehicle by a plastic retainer fell down into the wheel well of the vehicle. The driver then started to try to figure out how to get this bolt back. Driver did state that he had a rough time in retrieving this bolt from the fender well and that some bystanders did help in the retrieval of it. While this call did take 2 hours to complete the normal time for a battery service call is around an hour, so about an hour longer than a normal service call. The customer paid their member price for the battery and went on their way. The following day Guy spoke to the member, as we had heard that her service was not satisfactory for her and offered the member a $40.00 gift card for her time and troubles, and also advised her that this driver will be shown the correct way to handle the situation so if it arose again he would be more fit to take care of it. The member told him that this amount was unacceptable and stated that she wanted a full refund for the battery installed in her vehicle and she wants to keep the new battery or she was going to contact the Revdex.com. Apache Sands tried to take care of the situation with what we had deemed fit for this member’s inconvenience as this member still retains the battery that was purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no such email update in our inbox or spam mail. They do not want to resolve complaint.
Regards,
[redacted]
Whiskey our tow driver was amazing, very professional quick and knowledgeable I will definitely keep the # for referral as well as for myself. Thank you so much!
Outstanding service. Very well done. Fast response time. Arrived with a smile and eager to install my spare tire. No delays were detected in arrival time. Spare tire install time was fast and efficient.
My whole family was with me which included our age three grandson so timing was critical to get us on our way. Two men arrived 30 minutes after I called Onstar to arrange for roadside service. The lead person had years of knowledge and experience so I had no worries. The spare was installed ready to go in only a few minutes.
Apache Sands aced this event in every way. I am very pleased with the service.
We will have Guy contact you today to setup a time to come out and remove your battery and issue a refund. Once again we apologize for the inconvenience but cannot just give you a free battery because of a delay during installation.
Driver was friendly, professional and knowledgeable. Arrived promptly. Excellent service. Thanks
The driver showed up before the estimated arrival time. He was professional, friendly, knowledgeable, and very efficient. Overall a great experience. I wouldn't hesitate to recommend Apache Sands to anyone needing towing services. Great job