Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attempted on multiple a occasions to speak with [redacted], however as a consumer I should not have to be subjected to [redacted]'s short, rude, and unprofessional standards. In my initial complaint, I wished to remain humble and not speak on [redacted]'s customer service, however since she would like to speak on her disappointment... I would like to as well. [redacted] has breached my vacation confidentiality several times; as she would call my brother vs. contacting me when I would inquire about the policies. We booked separately..so all responses should have been directly with me. I had to ask [redacted] to not over speak me while on the phone when she became upset about my questions about airfare amounts. The most disheartening thing was hearing [redacted] making comments about me after she thought she hung up the phone. I was making a payment and before I could hang up...I heard her speak with the other agents stating "I see she has changed her tune".I contacted Travel Impressions, the wholesalers and they do have a price match guarantee where [redacted] could have called to have my rate adjusted. [redacted] consistently brings up the fact that a perk of booking with her is the deposit. In this case, where deposits are not necessary and trips can be paid in full at the time of booking; It is expected that the person that I choose as an agent also be a liaison...a person that you can trust to see you through the end of your trip. He/She should have connections that you otherwise would not be exposes to. [redacted] is not that person...and I am disappointed that we decided to give her a try. This company is nothing like it mentions on its website:Welcome to Jetset TravelJetset Travel, an American Express Travel Representative, is a name that you can trust for all your travel needs. Whether you are looking for a weekend getaway, a honeymoon or destination wedding, a world cruise, or a luxury vacation; we will provide you with reliable and professional service.-From their site.Our experience, expertise, and knowledge of destinations and the Travel business enable us to bring you the best product at the best price. In reality, the best bargain is to use a travel agent who knows where and how to get the most for your travel dollar. Our agents aggressively seek the BEST DEALS for you.-From their site.All in all...I will continue my booking with Jet Set Travel because this vacation is to celebrate my brother and sisters wedding...however I would like to make the future consumers aware of [redacted]'s subpar customer service and professionalism. I am also in customer service and know how important it is to inform other of poor quality experiences.Please contact me should you require any other details.Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attempted on multiple a occasions to speak with [redacted], however as a consumer I should not have to be subjected to [redacted]'s short, rude, and unprofessional standards. In my initial complaint, I wished to remain humble and not speak on [redacted]'s customer service, however since she would like to speak on her disappointment... I would like to as well. [redacted] has breached my vacation confidentiality several times; as she would call my brother vs. contacting me when I would inquire about the policies. We booked separately..so all responses should have been directly with me. I had to ask [redacted] to not over speak me while on the phone when she became upset about my questions about airfare amounts. The most disheartening thing was hearing [redacted] making comments about me after she thought she hung up the phone. I was making a payment and before I could hang up...I heard her speak with the other agents stating "I see she has changed her tune".I contacted Travel Impressions, the wholesalers and they do have a price match guarantee where [redacted] could have called to have my rate adjusted. [redacted] consistently brings up the fact that a perk of booking with her is the deposit. In this case, where deposits are not necessary and trips can be paid in full at the time of booking; It is expected that the person that I choose as an agent also be a liaison...a person that you can trust to see you through the end of your trip. He/She should have connections that you otherwise would not be exposes to. [redacted] is not that person...and I am disappointed that we decided to give her a try. This company is nothing like it mentions on its website:Welcome to Jetset TravelJetset Travel, an American Express Travel Representative, is a name that you can trust for all your travel needs. Whether you are looking for a weekend getaway, a honeymoon or destination wedding, a world cruise, or a luxury vacation; we will provide you with reliable and professional service.-From their site.Our experience, expertise, and knowledge of destinations and the Travel business enable us to bring you the best product at the best price. In reality, the best bargain is to use a travel agent who knows where and how to get the most for your travel dollar. Our agents aggressively seek the BEST DEALS for you.-From their site.All in all...I will continue my booking with Jet Set Travel because this vacation is to celebrate my brother and sisters wedding...however I would like to make the future consumers aware of [redacted]'s subpar customer service and professionalism. I am also in customer service and know how important it is to inform other of poor quality experiences.Please contact me should you require any other details.Regards,