SeaBreeze Vacation Rentals LLC

To the Revdex.com,We are sorry to hear that this guest was not 100% satisfied with their experience Upon further review of this matter, we stand firm behind the fact that we lived up to our contractual obligations to this guestFurthermore, we feel it is unethical for this guest to demand a review gets posted based on the fact that compensation was not receivedIn the most recent email from the guest to the Revdex.com, they write:"I am expecting that the review be posted since compensation was never given...."We stand firm behind the fact that we will not be extorted by threats of negative reviews in return for financial compensation and urge the Revdex.com to adopt this stance as well

First of all, Mr [redacted] wrote in his email to us "Generally speaking we've enjoyed our stayIt's a beautiful view & a nice home." Unfortunately, our guests did experience some inconveniences during their stay, so we reached out to them and offered compensationMr [redacted] responded saying he was insulted by the offer Our offer was made after review and consideration of each issue raisedAll issues during his stay were addressed promptly and we found the quickest possible solutionThe washing machine did break during the guests stay (the dryer was not broken) and we immediately offered complimentary fluff and fold service, which Mr [redacted] declinedWhen it was determined the washing machine could not be repaired, we replaced it shortly after his stay, The windows are on a regular washing service, however, being so close to the ocean and weather conditions on any given day can cause the windows to become dirty Of course, we sent the window washers to clean the windows when it was brought to our attention by Mr [redacted] Concerning the hot tub, we repaired it as quickly as we could as a new water pump had to be orderedFinally, we so rarely get complaints about noise, we have to regard the issue as subjectiveAgain, we realize that there were inconveniences our guest experienced during his stay and we offered a $cash refund along with a $voucher toward a future stayWe believe this was a fair offer.Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the response from Seabreeze Vacation Rentals to my original complaint, the following facts need to be included On the second day of my stay there I did notify the company that I was having difficulties breathing due to my asthma being triggered by the overpowering smell of mold/mildew in the home They stated they sent an "inspector" over to verify no mold was foundI believe this "inspector" was an employee of the company and not an outside licensed health inspector, not certain he had any professional qualifications to his title as "inspector" This "inspector" stated that since the property management company has been managing this particular home (the past two years approximately) the home has always smelled like this, that it's just the odor of this home No visible mold was detected, however he just walked through the home, not looking in closets, cupboards, along the floor or doing a detailed inspection As a renter I did not know where the source of the smell was coming from, as everything visible to the eye looked clean initially I only found the areas shown in the bathroom in this picture after the sink overflowedThis does not conclude that there hasn't been significant water damage to the structure itself (inside the walls) that has not been properly treated or rid of mold This simply shows that cosmetically the house looked clean It further does not take away from the fact that they had several air fresheners in the home to try and mask the smells In response to their claim that the house was cleaned, I had used every towel available to clean up the water that had flooded onto the floor and in the cupboards myself so when their cleaning crew came to clean at approximately pm (the sink overflowed at aam) , all they did was pick up the wet towels and finish drying the floor No disinfectant was used, no cleaning supplies, just wiped off the dirty floor The floor had been under standing water, and no fans or dryers were brought in to properly dry out the water soaked areas, which would be the proper way to prevent the growth of mildew/mold in a water damaged area.The company never offered to move me to an alternate home, as their policy states The only provision they offered to me was to sign their cancellation policy stating I would not be refunded my money unless they were able to rebook the listing, and even then I only would receive a portion of my money back The reason I opted to continue staying there is because I simply could not afford to pay for two separate rentals, and I felt I had no other option However after the sink overflowed and the odors became more intense I could no longer stay no matter the expense for my own health It should also be mentioned that when you look at the reviews on the property management's website there are only star reviews I submitted a negative star reviewed but they did not allow it to post under their review section, further demonstrating the dishonesty of this company and how it is taking advantage of it's customers Regards, [redacted]

To the Revdex.com, On the third day of the guest’s stay (April 21, 2017) she contacted us asking to be moved to another unit because of a musty/moldy smell at the propertyShe told us that she has asthma and it was acting upAs is standard procedure, we sent an inspector to the property who confirmed with the guest that there was no mold in the home (all areas of the home that the guest complained about were checked with the guest present)In addition, we checked our guest history records and found no complaints of health related issuesThis is a popular rental which is rented almost continuously and it is thoroughly cleaned and inspected after each guestNothing unusual has been identified during the processThe guest was given her cancellation options and informed us she would be departing that day and to please move forward with cancellation for both her current reservation and her reservation for the following weekWe processed her requests accordinglyThe following day, on April 22, 2017, the guest contacted us via email and said she had changed her mind and did not check out yesterday, and in fact had decided to stay until her original check out date of April 27, 2017, however, she still did not want her 2nd reservation for the following week..We informed her we would move forward with the cancellation of the 2nd reservationOn April 24, 2017, the guest contacted us via email stating she decided she wanted to keep both reservationsWe had already processed her cancellation of the 2nd reservation, however, as requested we reinstated her 2nd reservation On April 25, 2017, the guest reported a backed up sink and that water had leaked onto the floorA plumber was called to clear the sink the same day and our operations team cleaned up the minimal waterThe house was left cleanOn April 26, 2017, the guest contacted us again via email and said that she was checking out and canceling her 2nd reservation againThe guest left on the last day of her stay for the first reservation and we processed the cancellation again for her second reservationIn her email, she said she had photos of black mold and we responded reminding her that we had walked the property with her and found no mold and that she had never reported finding black mold nor did she show it to the inspectorWe inspected the property after receiving her claim and again, found no mold of any kindThe guest chose to stay at the propertyWe completely met our obligation under both contracts and therefore did not offer compensationTell us why here

I usually do not complain but I have never stayed in such a poor condition place The advertisement said it was recently remodeledYet pics of the place having a glass shower door was falseThe floors were stained and the walls scuffedThere were cobwebs in each room The hot tub had a two inch brown ring around it because the intake for the filter was,plug with hair We ran out of shower soap and was promised they would bring some over the same dayNever happenedThe place was infested with antsWhen we first saw the ants we asked that they spray in the bathroom That night when we got back to the place there were more ants crawling up the wall by the bathroom doorI asked for a can of spray to be brought over so that we could deal with the problem The next day we get back and there are about ants in the middle of the living room near our suitcases An electrical outlet was loose and the cover brokenThe rental property is not properly taken care of We are charged $cleaning fee for what? Washing the sheets and towelsApparently they do not service the rental As for parking you have a place providing that a local does not take your spot in the garageThen parking is on the street wherever you can find a spot Do not use this rental agency

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I do not agree to their offer, as they are offering nothing, not even taking responsibility for not allowing me to receive a refund to a home that I could not stay in for health purposes I would like my review that I submitted to their website posted and I would like my complaint posted to the Revdex.com ] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12241196, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There has been no offer made to me The company did not address my issues when I contacted them and I have photographs and witnesses to prove the condition of the house was not suitbale for occupancy In addition their resolution was to send cleaners over but not for another day or two becasue they were too busy This complaint has not been addressed and the company is simply lying On the review I posted on their site they lied about the price I paid and also lied that they have never received a complaint This company should not be rated well by the Revdex.com Apparently they are just going to continue to lie about the situation but it should be noted that there is zero resolution here They have not offered me anything!] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Using words I previously used towards you against me does not resolve the issueI have previous emails from Seabreeze that state and I quote, "By accepting this refund, I agree that this issue has been resolvedThere will be no additional requests for compensation and all negative reviews posted will be removed and proof will be submitted to SeaBreeze Vacation Rentals prior to processing any compensationThere will be no new negative reviews to follow." So if anyone is being unethical, I believe it is SeabreezeFor a company to only offer compensation based on removing an honest review so that future costumers will not see what really occurred during a client's stay is keeping others from the truth since you may believe that this will deter businessThe fact of the matter is, is that I did not receive compensation because I did not agree to these unethical terms of removing an honest account of what occurred during my stay at one of your rentalsBased on your own words and on Seabreeze's website, it allows you to enter your reviewYet, mine has not been posted and I did not receive compensation either - based on your terms that you stated in an email to me on 9/16/- nor do I want compensationPrinciple and upholding my morals and values cost more to me than monetary compensationI am simply pointing out the fact that Seabreeze did not uphold its own words and statements on their website and in emails to me that my honest review would be posted whether I receive compensation or not - which I clearly did not acceptLet their responses here even further defend the type of business they are as it clearly shows they care only to further themselves financially rather than address the treatment I received at their so called "luxury" propertyAgain, I do not want monetary compensationI am merely requesting that they stand by their own words that they stated and post my review Regards, [redacted]

ol Revdex.com, Upon receipt of the guest’s review, we immediately responded and apologized for their inconveniences and let them know that our goal was to resolve the matter to their satisfaction. The following is a breakdown of the issues raised: No disclosure of construction - Section of the rental agreement these guests signed prior to confirming their reservation reads: I (WE) acknowledge that SBVR has provided a complete address to the home I (WE) have chosen to rent on page of this rental contractI (WE) acknowledge that with this information, I (WE) can research the local area for any and all factors that may be relevant during MY (OUR) stayAny and all instances related to occupying a home in a suburban area will not result in a refund under any circumstancesExamples of this include (but are not limited to): local traffic conditions, neighborhood construction, city/utility maintenance, and proximity to surrounding homes and businesses. SeaBreeze Vacation Rentals has no obligation to refund due to construction under the terms of the contractParking Description - Upon review of the guest’s claim of inaccurate parking information, the description was immediately updated to show that there is only one space allocatedSecurity Code - Once the guest reported the issue we corrected it immediatelyIn addition, the lock codes are changed automatically after every guest stayDirty Dishes and Ants - Sectopn of our rental agreement reads "SBVR as the property manager will make reasonable efforts to have any damages or notable conditions (reported by the Tenant that affect Tenant's use and enjoyment of the Property) addressed or repaired in a timely mannerIf the damage or notable condition reported by the Tenant is addressed by SBVR in a timely manner, then SBVR will have met their obligations and the guest will not be eligible for the refundIn addition, if the Tenant fails to report the damage or notable condition prior to their departure, (thus not allowing for SBVR to address or repair the issue(s)) then the guest will not be eligible for the refundIf SBVR is unable to address the damage or notable condition in a timely manner, a compensation request form will be provided to the guest to allow SBVR to review the details of the request (with the property owner, if applicable) and present an appropriate refund based on the specifics of the damage or notable conditionSeaBreeze was not informed of dirty dishes until after the guest departed and therefore was not given the opportunity to address and correct the issue. With regard to the ants, SeaBreeze asked the guest what manner of pest control they desired and they responded that they wanted household ant sprayIt was delivered to the guest and there was no further mention of pest control issues during their stay Late check out request - The property was available for rent on the day of the guest’s check out and needed to be available for check in by 4:pmOut of courtesy for the guest, we did provide them with an additional hour, free of chargeUnfortunately, any later check out time would have required a larger cleaning crew to get the property ready on time and therefore a fee is charged to the guest if they choose to stay past noon After taking into consideration all of the issues raised by the guest, we put forth a goodwill compensation offer in the amount of $We believe this is a fair and generous offer of compensation for the day stay and was a 41% refund of the rent amount they paid The guest declined our offer

We recently stayed at one the SeaBreeze Properties The place was completely infested with mice They were running through the walls at night and keeping us awake There was a vine growing in from the outside in the kitchen The oven didn't get hotter than degrees The washing machine was outside and it smelled like mildew When we asked to be moved to another place, we were told that they didn't do that an they were bookedWe called from 8am-3pm asking them for a resolution or our money back By 3pm they told me that I only had one option I walked over to check that place out when they said it was being cleaned and no one was there I called and said I didn't trust them and I wasn't going to move my family to potentially another bad situationThey wasted my entire vacation day waiting for them to call me back, expecting me to wait around for their people to see the house, exterminate, clean the Jacuzzi, etc I told them that I was on vacationI wasn't house sitting for them while they had the place made suitable for guests I told them we wanted our money back for of the four days We left the property The owner called and said that he would only give us day refund because he offered us 'options' Then he threatened us with lawyers if we continued to ask for the 2nd dayI just noticed on Yelp that someone had a very similar experience at the same house They also had the same reaction from the owner He is threatening, unprofessional and misleading Not only will we never use this property company again, we are completely turned off by vacationing in California We have traveled the world and have not had such a bad overall experience as we did in La Jolla

To whom it may concern at the Revdex.com, Shortly after the guest arrived to our unit # ***, she called to inform us that she would not be staying at the property as it was not what she is use to and that it was filthy, We immediately offered to send a cleaning team back to address any issues for herAt first she declined the cleaning crew, however eventually she did agree to have cleaners come back and cleanWhile the cleaning crew was on the way, she called again stating that the house smelled of cat urine and that her husband was allergic to cats and that due to health issues, they would not be staying in the house and demanded a full refundThe guest left that evening and stayed in a hotelThe following morning the property was inspected by two managers and both reported that there were no signs of a catThe guest was informed that we could not substantiate her claim that a cat had been in the property, The guest however insisted that we move forward with cancellation of the reservation. Responding to the demand for a full refund, we made a goodwill offer to refund one nights room and tax, due to her dissatisfaction with the cleanliness of the unit when she arrivedThe guest rejected our offer and filed a credit card disputeThe guest lost the credit card dispute and then threatened us with legal action and a complaint to the Revdex.com. The following are the two issues in the contract that were addressed with the guest:: Section of our contract states: SBVR as the property manager, will make reasonable efforts to have any damages or notable conditions (reported by the Tenant that affect Tenant's use and enjoyment of the Property) addressed or repaired in a timely mannerIf the damage or notable condition reported by the Tenant is addressed by SBVR in a timely manner, then SBVR will have met their obligations and the guest will not be eligible for refundIn addition, if the Tenant fails to report the damage or notable condition prior to their departure, (thus not allowing for SBVR to address or repair the issue(s)) then the guest will not be eligible for refundIf SBVR is unable to address the damage or notable condition in a timely manner, a compensation request form will be provided to the guest to allow SBVR to review the details of the request (with the property owner, if applicable) and present an appropriate refund based on the specifics of the damage or notable condition. We met our obligation by sending cleaners back to address the cleaning issues and by inspecting the property for evidence of a catUpon inspection the property was clean and there was no cat urine and no cat hair in the home CANCELLATION POLICY If I (WE) cancel our reservation more than days prior to the occupancy date, the deposit is fully refundable minus a $cancellation fee and 4% credit card processing feeIf I (WE) cancel days or less prior to the occupancy date, SBVR will make every attempt to re-book MY (OUR) Reservation-If SBVR re-rents the property for the week of MY (OUR) reservation at full price, I (WE) will receive a refund equal to 100% of the total paid minus a $cancellation fee and 4% credit card processing fee (if applicable)-If necessary, SBVR may re-rent the property for the week of MY (OUR) reservation at a discounted rate in order to secure a last minute reservationIn this case, I (WE) will receive a refund equal to the newly discounted rate minus a 4% cc processing fee and a $cancellation fee-If SBVR is unable to re-rent the property for the week of MY (OUR) reservation and the cancellation occurred days or less prior to the occupancy date, the deposit is non-refundable.Cancellations to multi-week reservations are subject to the same policy, however a cancellation fee of 10% of the total rental rate is applicable in lieu of the $cancellation fee As requested by the guest, we processed her cancellation request according to the contract We did our best to work with this guest and even though we did not have a contractual obligation to do so, we offered her what we felt was fair compensation for her initial inconvenienceTell us why here

Revdex.com:
I want to restate....again, that there are ISSUES. For some reason, Seabreeze doesn't feel it necessary to respond to the first one. First, I was offered $to basically not leave a negative review. I rejected that and left an honest, not positive review. It initially showed up on the property reviews and in effect, dropped the overall rating of the property. But within a very short time frame (a few weeks), my review was removed and could no longer be found. And amazingly, the overall property review was once again back up to out of stars! THIS IS MY MAIN ISSUE! Seabreeze is vetting out less than perfect reviews to make their properties more appealing and attractive. And I believe it is safe to say that mine is not the only one. THIS is the first issue. Second, I would like compensation for the issues, hassle and headaches I had and continue to have to deal with. The property was poorly managed. When we walked in, the hot tub was filled with sm and was unusable, the washer & dryer did not work and the main, large windows were absolutely filthy. That is flat out BAD MANAGEMENT. The fact that I had to even spend ANY of my vacation time dealing with this crap angers me. Seabreeze poorly managed this property leading up to my stay and the for some reason is not willing to admit they screwed up. I spent a LOT of money renting this home and should not have had to deal with these issues. Regardless of how they did or did not respond once I made them aware of all the problems. For this reason, I want $refunded from the $or so that we paid to rent the home. If it will get this settled, I am willing to accept $and will agree to remove my negative review
Regards,
*** ***

We stand by our original response. We met our obligation according to our contract with the guest by quickly responding to and addressing the issues she raised.Thank you!*** ***Director of Guest Servicesp: 858-333-4217 after hours 858-227-ext1www.SeaBreezeVacationRentals.com

We continue to believe our original offer of compensation is fair. Again, all issues during the stay were addressed promptly and we found the quickest possible solutions. [redacted]Director of Guest Servicesp: 858-333-4217 after hours 858-227-9414 ext. *www.SeaBreezeVacationRentals.com. ..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
There are 2 issues...1.  Within weeks, Seabreeze deleted or hid my review of the property.  Somehow, someway my review could not be seen within a very short time after submitting it.  And magically the rating for the property jumped back to 5 out of 5 stars!  How could that happen?  This "censorship or filtering" by Seabreeze gives a skewed and inaccurate view of the property and leads people (like me) to make very expensive mistakes because of misinformation. The fact that my review was hidden, removed or whatever happened to it leads me to believe that Seabreeze may make this a fairly regular practice. 2.  Regarding the response from Seabreeze….We did enjoy our stay.  I’m not going to let poor property management ruin my family vacation.  But that in no way minimizes the responsibility they have in making right what happened. They used the term “inconveniences”.  These were more than “inconveniences”.  The washer didn’t break during our stay.  It was already broken.  It never worked.  It never worked.  We were never able to do laundry.  This “inconvenience” cost me a good part of a day of my vacation away from my family to doing laundry.  Their offer of a fluff and fold service would not have sufficed because my children and grand children needed things quickly.  We intentionally didn’t pack multiples of a lot of items knowing we would be able to quickly do wash.All issues were not addressed promptly.  The hot tub was.  But we had to make multiple phone calls to get someone out to fix the laundry.  They eventually showed up.  The day before we left.NOTE:  To be clear, when we arrived at the property, the hot tub was full of nasty green slime and dirty foam, the washer didn’t work and the windows were EXTREMELY dirty.  (See attached picture). The only reason the windows (primarily the big, main windows facing the ocean) were such a big deal for us is because we chose this property for the view.  That is basically the ONLY reason we chose it over 3 others we were considering.  The view was everything.  The attached photo will show you what we had to look out of every day.  I don’t know what “regular washing service” means, but if anyone was paying any kind of attention when the property was being prepared for us, this absolutely should have been addressed before our stay. Regarding the noise. It was very bad.  But that wasn’t the only issue.  The traffic was the other extremely frustrating issue.  Sitting for up to 10-15 minutes and not being able to pull out of the driveway isn’t a minor thing.  Especially with young children.  My complaint here isn’t that the property has high traffic and loud road noise.  It’s that the extreme extent of it was not made aware to us BEFORE we booked. It is flat out misrepresentation to not mention it in your listing. With all this said, and considering I spent $4200 with Seabreeze on this vacation, yes, I do feel that a $250 refund is insulting.  It is not a fair offer.  The fact that you offered a $250 voucher for a future stay was meaningless.  Given my experience, I have absolutely no intention of utilizing Seabreeze in the future.My request is that $800 is refunded to me and my full review is replaced on your website or at least not censored so that it is viewable by others considering this property.

To the Revdex.com,We are sorry to hear that this guest was not 100% satisfied with their experience.  Upon further review of this matter, we stand firm behind the fact that we lived up to our contractual obligations to this guest. Furthermore, we feel it is unethical for this guest to demand a review gets posted based on the fact that compensation was not received. In the most recent email from the guest to the Revdex.com, they write:"I am expecting that the review be posted since compensation was never given...."We stand firm behind the fact that we will not be extorted by threats of negative reviews in return for financial compensation and urge the Revdex.com to adopt this stance as well.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Arial; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; -webkit-text-stroke: #000000; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; text-align: center; font: 13.0px Arial; -webkit-text-stroke: #000000} p.p4 {margin: 0.0px 0.0px 0.0px 0.0px; text-align: center; font: 12.0px Helvetica; -webkit-text-stroke: #000000; min-height: 14.0px} p.p5 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Arial; color: #500d50; -webkit-text-stroke: #500d50} span.s1 {font-kerning: none} span.s2 {font-kerning: none; color: #ff2500; -webkit-text-stroke: 0px #ff2500} span.s3 {font-kerning: none; color: #424242; -webkit-text-stroke: 0px #424242} As stated in our first response, it is standard procedure for us to send an inspector when we receive a guest complaint concerning the condition of the property. Yes, this was an employee and the guest was aware it was an employee. At no time was Ms. [redacted] told that our inspector was a “licensed health inspector” in fact, she was told just the opposite. The comment the inspector made concerning the smell of the home was an answer to her question “do you smell the mold?” The inspector did not smell mold and stated that to him it is was a typical smelling beach house. The guest was unable to show the inspector any mold as they walked through the home together. The inspector did not smell mold and did not find mold in the home.  It is not our practice to put air freshener in our vacation rentals and we did not put it in this home. Possibly a previous guest did, we cannot be certain. In any event, air freshener is not automatically an indicator that there is a problem in the home, that there is mold in the home and we certainly were in no way trying to mask an odor in the home. With regard to the cleaning after the sink clog repair. The guest was not home when the cleaners came to clean and she had given them permission to enter the property because she was going to be gone all day. There was no standing water as the guest had mopped the water up with towels and had put the towels in the bathtub. The cleaners removed the wet towels from the bathtub and did use proper cleaning supplies to clean the bathroom, one of them being an anti-bacterial product. The home was inspected before and after the cleaning and there was no odor or standing water in the bathroom. The plumber conducted a typical drain clearing. Nothing invasive or major was required to make the repair. We have no “policy” for moving people to another home. We are willing to help someone select another property if they choose to move, however, we have to make it very clear that their current reservation has to be addressed either by the owner agreeing to let them out of their current contract, or by cancellation, or simply that they are willing to pay for both properties. Each property is independently owned so, you will usually not be dealing with the same owner from one property to the next. It is not like moving from one hotel room to another and it can be a complicated process. All of this was explained to Ms. [redacted] both on the telephone and in writing. We also provided her with a copy of the cancellation policy in her contract which she had already signed.  Yes, as we stated before, this is a very popular rental and the 5-star reviews are typical. Again, the property is almost continually rented, thoroughly cleaned & inspected approximately every 7 days, and no mold has ever been found in this home. The following is the guest review we received from the people who checked in the very next day after Ms. [redacted] departed. As you can see it is a very detailed review, it is a 5-star rating and nowhere does the guest discuss an odor or mold.  Guest Review Arrival Date: April 27, 2017Unit*  [redacted] Surf and Sand Beach ParadiseGuest:  [redacted]Hometown:  MinnesotaOverall Experience:   5 - Excellent Location:   5 - ExcellentComfort:   5 - ExcellentCleanliness:   5 - ExcellentValue:    5 - ExcellentComments:  We very much enjoyed our stay at this location during the first week in May. Just one house away from the sand and ocean! We can hear the waves in the early morning while enjoying coffee on the patio or late evening once traffic settled down. The unit was clean and nicely prepared for our week long visit. The master bedroom has ample closet space, comfortable mattress, and pillows. Living room and dining area were nicely furnished and comfortable, although we spent most time outdoors. The description said sleeps six but that would require an inflatable bed. The couch does not fold out. Parking is a bit tight in the carport or space alongside the unit, something to be aware of if you have an SUV as we did. Recommend using caution when backing out as a neighbor might have a car parked in street behind you. Also, a fire hydrant that's difficult to see if you're in an SUV. The location is great with a grocery store just a couple of blocks away, and restaurants /bars within a 20-minute walk or so walk. There is a bike/running lane on the street just outside the unit so be aware of pedestrian traffic/noise outside windows, this may disturb light sleepers. Just a couple of complaints that have nothing to do with the unit really but just to be aware of is there was remodeling construction across the street. They had some early workers there where their work can be heard. Also, there were bulldozers out on the sand that caught us by surprise. It was a bit disturbing with the noise and having to find a different beach area a few hundred feet away to enjoy. My understanding was the bulldozers were moving sand to prevent erosion encroachment. Don't know if that's done frequently or on a timely basis. Overall we enjoyed our stay and the location and would be happy to stay there again. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I apologize for the delay in responding to the complaint number above.  I have relocated from Florida to California and somehow missed the compliant response in the move time from state to state.I would however like to comment on the response from the company.  Please see below.On the second day of the guest’s stay we received an email listing items she was unhappy with which included, spotty Wifi service, some kitchen lights that were not working, not enough coffee mugs and plates for 8 people, a small dining table, uncomfortable beds, old pillows, stained linens and cleanliness issues. The guest said in order for her to stay we would need to buy 5 new mattresses (which she later reduced to only the master bedroom mattress), replace all the pillows, provide better WiFi, send cleaners back to properly clean and lower her rate. In her email, she wrote that if we did not do these things she would post the video on every site she could find and pursue legal action. First to clarify the timing of events, We checked into the unit at 11:30pm and there was no one to contact at the company at that time.  I placed a call which can be verified by phone records first thing the following morning, less than 7 hours after checking in.  I spoke to [redacted] several times who took all of the complaints verbally.  She asked me to send in by email some of the issues pointing out the larger ones so she could talk to the owner.  In my email which I am happy to provide with a time and date it listed the following.  The accommodations were nothing like the description or the pictures.  I am happy to provide pictures of the issues as well, I have all of it documented.  I did state that I will pursue legal action and I do intend to if it is not resolved through the Revdex.comThe internet access is a necessity, I specifically asked about this and was told there would be access.  Currently I don't believe there is even independent access in the lower unit.  Only one person can be connected and it drops constantly.  Internet connectivity is a must!All of the mattresses are very old with multiple egg foam toppers to hide the lack of integrity.  This is unacceptable anywhere but especially when you are paying $750 a night and the listing boasts about luxury linens and serene master bedroom accommodations.  While my children can likely suffer on the current mattresses, my husband and I can not.  The master bedroom mattress must be replaced.  All of the pillows are in horrible shape and are filthy.  The stuffing is almost absent and what is there is in balls.  The pillows themselves are brown and yellow.  The pillow you get on the airplane is better quality then the ones in the unit.  They all need to be replaced.The unit needs to be cleaned properly and new linens need to be added.  I have taken video and pictures to document all of the issues.  There is a long list of other things but these 4 items are the minimum that need to be done in order to stay in the property.The other items such as not having enough dishes for more than 5 people or not having a dining table as mentioned in the description.  No TV in the master, holes in the walls, blinds rusted shut, the stench in the family room, dirty silverware, etc.As is customary when we receive a complaint of this nature, we sent an inspector to meet with the guest to look at the issues raised and help prepare a plan to try and resolve the guest’s concerns. The inspector confirmed the pillows could be replaced (and we did so immediately) and that there was a rust stain on one of the sets of linen (we made arrangements to replace them). He explained to the guest that because there were only 4 people listed in her reservation, we made sure there was enough dishes, etc. for that amount of people, but that we would be happy to add more. The inspector could not confirm the problem with the WiFi, however, included in his plan to add a hot spot to the property for the guest. The inspector did not find the beds to be in the condition the guest described. The guest showed the inspector some utensils that she said were dirty on arrival and that there was sand on the couch which they had taken care of themselves.Yes an inspector did come over, he did replace the pillows.  He said the wifi was located in the other unit so it could be why its not working, and he could try to reset it.  There was no other offer or mention.  The statement about dishes is completely inaccurate there was no talk of it.   The inspector looked at the mattresses, beds, the rust, mold and blood or feces on the wall and he was disgusted.  They are providing a complete inaccurate response from the inspector.  If this goes further, I will have him appear in small claims court to testify to that.  They are being completely untruthful!  After the inspection, we advised the guest that we would be happy to send the cleaners back, replace all the pillows, replace the linens, and troubleshoot the WiFi and provide a hotspot if necessary. In addition, we said that we would not be able to replace the mattresses or reduce the rate.After the inspection [redacted] called me and said the inspector did agree that things needed to be cleaned and new linens provided however they wouldn't be able to send anyone over for at least another day because all the cleaners were busy.  It is unacceptable to have to stay in an unsanitary place and sleep on dirty sheets. The guest chose to check out and file a credit card dispute. The guest lost the credit card dispute and has now filed her complaint with you.I filled a credit card dispute because [redacted] sent me a from for a refund and said I needed to submit it to receive our funds back.  I did and then she came back and said it was rejected no funds would be issued.We met our obligation according to our contract with the guest by quickly responding to and addressing the issues she raised.They did not meet their obligation.  The lease says they must provide a habitable place to stay in, that was not the case.  I have picture and witnesses that prove it.  In addition when I made a review online they commented the following below.  Which was a complete lie.  I have a rental contract to show the price I paid.Angie, we again apologize for the dissatisfaction you experienced with one of the properties we represent. We have been in discussions with the owner of this property and have worked diligently to make some of your recommended improvements. As a company, we represent homes that are owned by individuals. We work with each individual owners to make sure that the properties we represent meet a certain brand standard... but at the same time we want to present offerings that fit all budgets. While we do have luxury 10-bedroom properties with their own private beaches that rent for $10k a night, we also have properties (like this one) that are ocean front during Easter week for only $150/night. We will take your feedback into consideration as we work on better ways to represent our "budget friendly" properties. We've hosted over 25 reservations at this property in the last 12 months and this is the first complaint of this kind, so I assure you we will be watching it closely. Thank you for your feedback.They also mentioned that they have never had a complaint about this place which was not true.  I did find other complaints from customers who stayed in the same unit.I hope you will help resolve the situation and not allow them to deal with customers this way.Best regards,[redacted]Wisdom Trading Inc.800-854-8203 intl 949-689-5163www.wisdomtrading.comThere is a risk of loss in trading futures and commodities

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min-height: 17.0px} span.s1 {font-kerning: none} Revdex.com,   On the second day of the guest’s stay we received an email listing items she was unhappy with which included, spotty Wifi service, some kitchen lights that were not working, not enough coffee mugs and plates for 8 people, a small dining table, uncomfortable beds, old pillows, stained linens and cleanliness issues. The guest said in order for her to stay we would need to buy 5 new mattresses (which she later reduced to only the master bedroom mattress), replace all the pillows, provide better WiFi, send cleaners back to properly clean and lower her rate. In her email, she wrote that if we did not do these things she would post the video on every site she could find and pursue legal action.   As is customary when we receive a complaint of this nature, we sent an inspector to meet with the guest to look at the issues raised and help prepare a plan to try and resolve the guest’s concerns. The inspector confirmed the pillows could be replaced (and we did so immediately) and that there was a rust stain on one of the sets of linen (we made arrangements to replace them). He explained to the guest that because there were only 4 people listed in her reservation, we made sure there was enough dishes, etc. for that amount of people, but that we would be happy to add more. The inspector could not confirm the problem with the WiFi, however, included in his plan to add a hot spot to the property for the guest. The inspector did not find the beds to be in the condition the guest described. The guest showed the inspector some utensils that she said were dirty on arrival and that there was sand on the couch which they had taken care of themselves.   After the inspection, we advised the guest that we would be happy to send the cleaners back, replace all the pillows, replace the linens, and troubleshoot the WiFi and provide a hotspot if necessary. In addition, we said that we would not be able to replace the mattresses or reduce the rate.   The guest chose to check out and file a credit card dispute. The guest lost the credit card dispute and has now filed her complaint with you.   We met our obligation according to our contract with the guest by quickly responding to and addressing the issues she raised.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Updating the garage space to one space did not benefit me during my stay. It was stated inaccurately by your agent and on your website. Correcting after the matter did not help us at the time being. Further, the issues addressed are in regards to your customer service; for a luxury rental it should have been done in a better manner - according to the level that you charge. Second, the housekeeper came and stated it would not be a problem and came at the time we requested. The issue was that your agent lied about the late checkout and that was further noted by his supervisor, [redacted], that what [redacted] did was wrong and I was later told that he was fired. Now, if he did things that were not according to policy, then why was he fired? Finally, the compensation was only offered under the terms if I removed my negative review on their site. First, it was never posted and is still not posted and I have not accepted compensation so it should be posted on their site. It is very unethical to offer compensation under the terms of removing an honest report of what occurred during my stay. I never declined the compensation, I simply stated I would not accept it under those terms. I am expecting that review to be posted since compensation was never given. It is unethical to not post an honest report of what occurred with their service. 
Regards,
[redacted]