Seacomm Federal Credit Union

We have researched the complaint and agree that the consumer should not have received fee associated with our error We have credited her account and have notified her

To Whom It May Concern:In response to Mr*** E***'s complaint (ID ***) sent to us from you on February 25, 2016,Mr*** was delinquentWe followed procedures to exercise rights from his share accountwith funds to be applied to the delinquent loans per our legal counselIt is
not our practice to assistmembers to file bankruptcy.Mr*** has a motorcycle loan that is days past dueThis loan is due for 10/1/with a balanceof $6,He also has a truck loan that is days past dueThis loan is due for 7/10/with abalance of $21,269.91.Mr*** was incarcerated sometime before 8/27/His wife, ***, who is also on his accounts andon the loans called us on 9/1/and said she couldn't afford to make the truck payment and askedSeaComm to pick it upSeaComm was informed on 9/28/15, Mr*** was released from incarcerationand would resume to get unemploymentSeaComm agreed to let him pay $weekly on themotorcycle loan until his situation changedOn 1/11/Mr*** called and asked SeaComm to pick upthe bikeHe had tried to trade it in but he didn't like the amount he was offered.On 2/22/16, Mr*** called and inquired on how he could get his motorcycle backSeaComm agreedto allow Mr*** to bring the motorcycle loan current including the March payment and repossessionfees if he could verify employment as he stated he was going back to workThe following day NYSrefund went into his share account and Mr*** said he didn't want the bike back and only wanted themoneyA hold was put on the funds and the following day the federal return came inA call was madeto Mr*** and he was told that SeaComm was exercising their rights of offsetAll funds were appliedto the truck balance as he had no means to support these loans.If you have any further questions, please contact us at ###-###-####.Sincerely,Sherry D***Loan Operations Manager

After notifying Seacomm that I would be contacting the Revdex.comThey resolved my complaint and refunded the money that was owed the day they received notification from the Revdex.com

We have researched this complaint (ID***) and agree that the complainant should have received credit for the fraudulent amount (disputed amount) as well as the two subsequent overdraft feesThis transaction was completed and credited to his account on 3/19/of $prior to SeaComm
receiving this complaint and the additional $for overdraft fees on 3/23/A communication notifying the complainant of our decision was sent the very same day (*** ***). This issue has been resolved

We have researched the complaint and agree that the consumer should not have received fee associated with our error.  We have credited her account and have notified her.