Seacraft Yacht Sales

Response to Revdex.com complaint – [redacted] Customer contacted our company on 11/at 10:to inquire about purchasing Visas for Brazil for both her and her spouse Here are the details of the conversations that followed:10:a.m- Representative spoke with customer and offered and suggested that the customer contact their cruise line to see if they offered getting the Visa for Brazil while on board as a Visa is required to enter into Brazil The representative actually suggested this twice to the customer The customer said "I will have to call them." The representative responded with, "I would hate to have you spend the money if not needed." The customer said she would contact the cruise line and for a third time, the representative said, "Ok, just double check with your cruise line and then call me back if you find out you do need services."11:a.m- Customer called back and spoke to the same representative and immediately said, "I better get the visa, I have no choiceThe cruise line told me I had to do it." The representative then explained the total costs for using our services and obtaining the visas and discussed the turnaround time needed due to the departure date of the cruise The representative explained that "the total amount was $and to keep in mind that our service fees are non-refundable." The representative did also advise the customer that "if for some reason she had to cancel her trip, we can refund the cost of the visas, but our service fees are non-refundable." The customer then provided the representative with her credit card information and the representative advised, "As long as I have verbal consent, I can process this payment." The customer said, "Ok." The representative then placed the customer on hold to process the payment and once processed came back on the line with the customer and told her the payment was successful and that she would send the customer the application kit via email and also walked the customer through the process of the additional documents that would be needed They also discussed how the customer would need to scan items to us for review, and when the customer indicated they did not have a scanner, the representative offered that a Fed Ex store would be able to assist with that process1:p.m- Customer called and confirmed that she received the email and had questions about the necessary documents, what copies were needed and confirmed that two copies were needed (one for her and one for her spouse) They also discussed that Visa photos were required for both travelers and discussed options of where the customer could obtain the photos 2:p.m- Customer called and started speaking with a different representative and explained that she called the cruise line about some other "stuff" and was told she does not need a visa The customer said, "It turns out that sailings after her trip require a visa, but hers does not." Other representative got the customer to the original representative who sold the services The customer then explained that she just spoke with Holland America and was told they do not require the visa and that "cruises after the one we are on require it, our does not." The representative said it sounded like possibly they were going to try to get it for her on the ship because Brazil is very specific and strict about needing a visa to enter into their country The rep also offered to still proceed in obtaining the visa for the customer since it is valid for up to years in case she was to travel there again, but the customer said she has no intentions of returning to Brazil The representative said she understood and "As stated, our service fees are non-refundable and we would only give a partial refund." The customer replied with "Ok Partial is better than none." The representative explained that she would submit this to her manager and call the customer back with the refund information.2:p.m- Representative contacted the customer and explained that she submitted the request for the refund She advised that "$would be coming back to you." The customer said that is ridiculous but agreed that it was better than nothing saying, "that is much more than nothing." The customer then asked another question confirming that the total amount she was charged was $but will only get back the $ The representative explained the cost of the visas was $but our service/processing fees that are non-refundable were $575.00.The customer received full disclosure that our service/processing fees are non-refundable We reserve spots with our couriers when orders are placed and we also sent the customer all of the documents via email that she will need to potentially obtain the visas on her ownOur service includes reviewing all applications and documents for accuracy and completeness to ensure visas can be issued when submitted to the consulate We only provide customers with the application kits upon receipt of payment and after they have been disclosed that our fees are non-refundable Our representative not only asked the customer to contact her cruise line three times before making the sale, but the customer clearly stated that she had called the cruise line and was told a visa was needed prior to agreeing to our terms of service and submitting payment She also provided verbal consent to move forward with payment Finally, she confirmed that she had received the application kit and even received assistance with what would be required to complete the application.Please feel free to reach for any additional information needed to our Passport/Visa Department Manager, Kathie L [redacted] at ###-###-#### or via email at: [redacted] Thank you

When I spoke with the company rep I was asked for my credit card information immediatelyAt no time was there mention of spending money needlessly I did call my cruise line twice and unfortunately the person I spoke to the first time gave me the wrong information The second time I called I got correct information I then called to cancel the order and was told by the the rep their administrative fees were not refundable I said fine what are the feessince they really had not done any real work, I thought it would be minimal The rep said she would have to checkShe returned to the phone and said the fee was $and I would get a refund of $I was flooredI said that is not much of a refundShe replied it was better than nothing and I said not much betterShe apologized and said that was what the fees wereI said that was not I was not happy with that I felt it was excessive since they really had not done anything and I had cancelled before hoursI also said that the fees were 3/of the total bill and that made no sense to meI knew the fees were non-refundable but I did not know they were excessiveI can understand a fee but this is extreme and my credit card information was requested before I got the email and I made the second call to the cruise line and cancelled my requestThe company's ascertain that I received full disclosure of fees is dubious to meI was not informed the fees were 3/of the total bill if I had been told that before I gave them my credit card this would be a moot issue

This is not Passport Health Arizona, The Garvin Group LLC This is the corporate office of Passport Health, that just happens to be located in Arizona We are two separate businesses This client was seen in Passport Health Utah, which is owned by corporatePlease feel free to contact me if you need more information###-###-####

TO: Revdex.com FROM: Seacraft Yacht Sales IncConcerning: ID [redacted] Date: June 30, [redacted] purchased a Newport from the Estate of [redacted] on or about the 19'" of MarchSeacraft Yacht Sales Incacted as a broker to the transactionLike a Real Estate Agent [redacted] [redacted] handled the paperworkFrom what I can tell, they did it perfectlyThe State of WA made a typo in [redacted] address, typing in the city Feoeral Way instead of Federal Way [redacted] contacted us only once about this issueAs supported by my checking the phone logsHe contacted us at 10:pm on June 22, and left a message about this topicWe were of course closed that late in the eveningWe called him back about the problem on the morning of the 23rdDiscovered his problem and then proceeded to research the problemWe discovered the information about the address problem and then called Eric back and informed him of the problem that same morningSorry, but we have no control over the State of WA or its employeesPlease see supporting documents: Copy of Bill of Sale Copy of Vessel Title Application Copy of email from [redacted] Copy of Vessel Report of Sale In researching this further Seacraft Yacht Sales paid [redacted] Title fees and Excise Taxs with check # [redacted] made out to [redacted] for $ [redacted] paid only the Sales Taxes ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Response to Revdex.com complaint – [redacted]Customer contacted our company on 11/16 at 10:45 to inquire about purchasing Visas for Brazil for both her and her spouse.  Here are the details of the conversations that followed:10:45 a.m. - Representative spoke with customer and offered and suggested...

that the customer contact their cruise line to see if they offered getting the Visa for Brazil while on board as a Visa is required to enter into Brazil.  The representative actually suggested this twice to the customer.  The customer said "I will have to call them."  The representative responded with, "I would hate to have you spend the money if not needed."  The customer said she would contact the cruise line and for a third time, the representative said, "Ok, just double check with your cruise line and then call me back if you find out you do need services."11:40 a.m. - Customer called back and spoke to the same representative and immediately said, "I better get the visa, I have no choice. The cruise line told me I had to do it."  The representative then explained the total costs for using our services and obtaining the visas and discussed the turnaround time needed due to the departure date of the cruise.  The representative explained that "the total amount was $895.00 and to keep in mind that our service fees are non-refundable."  The representative did also advise the customer that "if for some reason she had to cancel her trip, we can refund the cost of the visas, but our service fees are non-refundable."  The customer then provided the representative with her credit card information and the representative advised, "As long as I have verbal consent, I can process this payment."  The customer said, "Ok."  The representative then placed the customer on hold to process the payment and once processed came back on the line with the customer and told her the payment was successful and that she would send the customer the application kit via email and also walked the customer through the process of the additional documents that would be needed.  They also discussed how the customer would need to scan items to us for review, and when the customer indicated they did not have a scanner, the representative offered that a Fed Ex store would be able to assist with that process. 1:05 p.m. - Customer called and confirmed that she received the email and had questions about the necessary documents, what copies were needed and confirmed that two copies were needed (one for her and one for her spouse).  They also discussed that Visa photos were required for both travelers and discussed options of where the customer could obtain the photos.  2:06 p.m. - Customer called and started speaking with a different representative and explained that she called the cruise line about some other "stuff" and was told she does not need a visa.  The customer said, "It turns out that sailings after her trip require a visa, but hers does not."  Other representative got the customer to the original representative who sold the services.  The customer then explained that she just spoke with Holland America and was told they do not require the visa and that "cruises after the one we are on require it, our does not."  The representative said it sounded like possibly they were going to try to get it for her on the ship because Brazil is very specific and strict about needing a visa to enter into their country.  The rep also offered to still proceed in obtaining the visa for the customer since it is valid for up to 10 years in case she was to travel there again, but the customer said she has no intentions of returning to Brazil.  The representative said she understood and "As stated, our service fees are non-refundable and we would only give a partial refund."  The customer replied with "Ok.  Partial is better than none."  The representative explained that she would submit this to her manager and call the customer back with the refund information.2:32 p.m. - Representative contacted the customer and explained that she submitted the request for the refund.  She advised that "$320.00 would be coming back to you."  The customer said that is ridiculous but agreed that it was better than nothing saying, "that is much more than nothing."  The customer then asked another question confirming that the total amount she was charged was $895.00 but will only get back the $320.00.  The representative explained the cost of the visas was $320.00 but our service/processing fees that are non-refundable were $575.00.The customer received full disclosure that our service/processing fees are non-refundable.  We reserve spots with our couriers when orders are placed and we also sent the customer all of the documents via email that she will need to potentially obtain the visas on her own. Our service includes reviewing all applications and documents for accuracy and completeness to ensure visas can be issued when submitted to the consulate.  We only provide customers with the application kits upon receipt of payment and after they have been disclosed that our fees are non-refundable.  Our representative not only asked the customer to contact her cruise line three times before making the sale, but the customer clearly stated that she had called the cruise line and was told a visa was needed prior to agreeing to our terms of service and submitting payment.  She also provided verbal consent to move forward with payment.  Finally, she confirmed that she had received the application kit and even received assistance with what would be required to complete the application.Please feel free to reach for any additional information needed to our Passport/Visa Department Manager, Kathie L[redacted] at ###-###-#### or via email at:  [redacted].  Thank you.

TO: Revdex.com FROM: Seacraft Yacht Sales Inc. Concerning: ID [redacted] Date: June 30, 2015 [redacted] purchased a Newport 33 from the Estate of [redacted] on or about the 19'" of March. Seacraft Yacht Sales Inc. acted as a broker to the transaction. Like a Real Estate Agent. [redacted]...

[redacted] handled the paperwork. From what I can tell, they did it perfectly. The State of WA made a typo in [redacted] address, typing in the city Feoeral Way instead of Federal Way. [redacted] contacted us only once about this issue. As supported by my checking the phone logs. He contacted us at 10:49 pm on June 22, 2015 and left a message about this topic. We were of course closed that late in the evening. We called him back about the problem on the morning of the 23rd. Discovered his problem and then proceeded to research the problem. We discovered the information about the address problem and then called Eric back and informed him of the problem that same morning. Sorry, but we have no control over the State of WA or its employees. Please see supporting documents: Copy of Bill of Sale Copy of Vessel Title Application Copy of email from [redacted] Copy of Vessel Report of Sale In researching this further Seacraft Yacht Sales paid [redacted] Title fees and Excise Taxs with check #[redacted] made out to [redacted] for $ 330. [redacted] paid only the Sales Taxes.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

This is not Passport Health Arizona, The Garvin Group LLC.  This is the corporate office of Passport Health, that just happens to be located in Arizona.  We are two separate businesses.  This client was seen in Passport Health Utah, which is owned by corporate. Please feel free to...

contact me if you need more information. ###-###-####

When I spoke with the company rep  I was asked for my credit card information immediately. At no time was there mention of spending money needlessly.  I did call my cruise line twice and unfortunately the person I spoke to the first time gave me the wrong information.  The second time I called I got correct information.  I then called to cancel the order and was told by the the   rep their administrative fees were not refundable.  I said fine what are the fees. since they really had not done any real work, I thought it would be minimal.  The rep said she would have to check. She returned to the phone and said the fee was $575.00 and I would get a refund of $320. I was floored. I said that is not much of a refund. She replied it was better than nothing and I said not much better. She apologized and said that was what the fees were. I said that was not I was not happy with that I felt it was excessive since they really had not done anything and I had cancelled before 24 hours. I also said that the fees were 3/4 of the total bill and that made no sense to me. I knew the fees were non-refundable but I did not know they were excessive. I can understand a fee but this is extreme and my credit card information was requested before I got the email and I made the second call to the cruise line and cancelled my request. The company's ascertain that I received full disclosure of fees is dubious to me. I was not informed the fees were 3/4 of the total bill if I had been told that before I gave them my credit card this would be a moot issue.