On Feb 26, came in after a party of The customer was greeted at the doorShe was informed about the minute waitShe was asked to sit at the front but chose to sit at the bar and after minutes she was asked to move down towards the middle of the bar to serve her betterDuring her wait the customer made an engaging Facebook status that received notice by others onlineShe went on to express her distaste with the service and made negative comments about employees of the restaurantShe later removed this post due to its negative condemnationShe was able to order and received her foodShe'd even had a friend join her to enjoy music after receiving her mealI received screen shots and phone calls of the Facebook post and after conferring with a mutual colleague was able to obtain her business card and contacted her do do some damage controlI called a bit late and introduced myselfShe said she was glad that the Facebook post had gotten my attentionI explained that she was on speakerphone so that I could use our conversation as a learning experience for my staffI asked what was going on so that we could make it right for herWe talked about her experience and she felt when she was at the bar she should have been offered water and I explained that the bar was not yet operationalAs the conversation went on she wanted to join our team to work with us on customer serviceI advised that we had some things in place and respectfully declinedI asked why she had not asked for management during her visit if she was having a bad timeShe explained that was not how she handled business and she knew the power of social mediaWhen the call concluded I thought we were in a good placeNot long after I received notice that this same customer had gone back to Facebook and made a minute video about meThe video was titled update video about Crushed Velvet and the video misrepresented our conversation and spoke on my behalf things that I did not say during our conversationI contacted her again regarding the video I asked if she could stop posting videos about me and the restaurant as it was becoming a bigger deal than it had beenI was asked not to contact her again so I did notI cannot explain any of the phone calls that she received later but can confirm my mother did not contact herAny threats that she may have received had nothing to do with me or my businessI in no way compromised her personal informationI believe this issue was more of a personal attack and really had nothing to do with Crushed Velvet
On Feb 26, 2018 came in after a party of 30. The customer was greeted at the door. She was informed about the 25 minute wait. She was asked to sit at the front but chose to sit at the bar and after 25 minutes she was asked to move down towards the middle of the bar to serve her better. During her...
wait the customer made an engaging Facebook status that received notice by others online. She went on to express her distaste with the service and made negative comments about employees of the restaurant. She later removed this post due to its negative condemnation. She was able to order and received her food. She'd even had a friend join her to enjoy music after receiving her meal. I received screen shots and phone calls of the Facebook post and after conferring with a mutual colleague was able to obtain her business card and contacted her do do some damage control. I called a bit late and introduced myself. She said she was glad that the Facebook post had gotten my attention. I explained that she was on speakerphone so that I could use our conversation as a learning experience for my staff. I asked what was going on so that we could make it right for her. We talked about her experience and she felt when she was at the bar she should have been offered water and I explained that the bar was not yet operational. As the conversation went on she wanted to join our team to work with us on customer service. I advised that we had some things in place and respectfully declined. I asked why she had not asked for management during her visit if she was having a bad time. She explained that was not how she handled business and she knew the power of social media. When the call concluded I thought we were in a good place. Not long after I received notice that this same customer had gone back to Facebook and made a 15 minute video about me. The video was titled update video about Crushed Velvet and the video misrepresented our conversation and spoke on my behalf things that I did not say during our conversation. I contacted her again regarding the video. I asked if she could stop posting videos about me and the restaurant as it was becoming a bigger deal than it had been. I was asked not to contact her again so I did not. I cannot explain any of the phone calls that she received later but can confirm my mother did not contact her. Any threats that she may have received had nothing to do with me or my business. I in no way compromised her personal information. I believe this issue was more of a personal attack and really had nothing to do with Crushed Velvet.
On Feb 26, came in after a party of The customer was greeted at the doorShe was informed about the minute waitShe was asked to sit at the front but chose to sit at the bar and after minutes she was asked to move down towards the middle of the bar to serve her betterDuring her wait the customer made an engaging Facebook status that received notice by others onlineShe went on to express her distaste with the service and made negative comments about employees of the restaurantShe later removed this post due to its negative condemnationShe was able to order and received her foodShe'd even had a friend join her to enjoy music after receiving her mealI received screen shots and phone calls of the Facebook post and after conferring with a mutual colleague was able to obtain her business card and contacted her do do some damage controlI called a bit late and introduced myselfShe said she was glad that the Facebook post had gotten my attentionI explained that she was on speakerphone so that I could use our conversation as a learning experience for my staffI asked what was going on so that we could make it right for herWe talked about her experience and she felt when she was at the bar she should have been offered water and I explained that the bar was not yet operationalAs the conversation went on she wanted to join our team to work with us on customer serviceI advised that we had some things in place and respectfully declinedI asked why she had not asked for management during her visit if she was having a bad timeShe explained that was not how she handled business and she knew the power of social mediaWhen the call concluded I thought we were in a good placeNot long after I received notice that this same customer had gone back to Facebook and made a minute video about meThe video was titled update video about Crushed Velvet and the video misrepresented our conversation and spoke on my behalf things that I did not say during our conversationI contacted her again regarding the video I asked if she could stop posting videos about me and the restaurant as it was becoming a bigger deal than it had beenI was asked not to contact her again so I did notI cannot explain any of the phone calls that she received later but can confirm my mother did not contact herAny threats that she may have received had nothing to do with me or my businessI in no way compromised her personal informationI believe this issue was more of a personal attack and really had nothing to do with Crushed Velvet
On Feb 26, 2018 came in after a party of 30. The customer was greeted at the door. She was informed about the 25 minute wait. She was asked to sit at the front but chose to sit at the bar and after 25 minutes she was asked to move down towards the middle of the bar to serve her better. During her...
wait the customer made an engaging Facebook status that received notice by others online. She went on to express her distaste with the service and made negative comments about employees of the restaurant. She later removed this post due to its negative condemnation. She was able to order and received her food. She'd even had a friend join her to enjoy music after receiving her meal. I received screen shots and phone calls of the Facebook post and after conferring with a mutual colleague was able to obtain her business card and contacted her do do some damage control. I called a bit late and introduced myself. She said she was glad that the Facebook post had gotten my attention. I explained that she was on speakerphone so that I could use our conversation as a learning experience for my staff. I asked what was going on so that we could make it right for her. We talked about her experience and she felt when she was at the bar she should have been offered water and I explained that the bar was not yet operational. As the conversation went on she wanted to join our team to work with us on customer service. I advised that we had some things in place and respectfully declined. I asked why she had not asked for management during her visit if she was having a bad time. She explained that was not how she handled business and she knew the power of social media. When the call concluded I thought we were in a good place. Not long after I received notice that this same customer had gone back to Facebook and made a 15 minute video about me. The video was titled update video about Crushed Velvet and the video misrepresented our conversation and spoke on my behalf things that I did not say during our conversation. I contacted her again regarding the video. I asked if she could stop posting videos about me and the restaurant as it was becoming a bigger deal than it had been. I was asked not to contact her again so I did not. I cannot explain any of the phone calls that she received later but can confirm my mother did not contact her. Any threats that she may have received had nothing to do with me or my business. I in no way compromised her personal information. I believe this issue was more of a personal attack and really had nothing to do with Crushed Velvet.