Seafood City

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This is an attempt to cover up this conductI have attached the receipt paper that I sent to the individual who requested it There is still no identification of [redacted] **? He was the individual that I spoke with and who gave me the paper I have furnishedThe store manager was not present and would have worn a name tag and identified himself as the managerThis person did not wear a badge and not identify himself but instead told me to call Mr [redacted] at the number indicatedDo not accept their cover up for the real conductThe man I spoke with was ready to get rid of us and did nothing to identify as a manager or offer me any solution, He stated "there is nothing I can do" As to the length of time May to June 4th they were hoping I would [redacted] awayThey did not attempt to assist me and now with me providing a paper with names they have used that against me with justificationThey did not take my account and contact me or stay in touch or advise me of progressAll they said was that it could not be identified or verified-making me sound like a liar The person I spoke with was not the managerThe person they state wrote up a report or an account was a person named [redacted] and she did not keep me informed or diligently conduct an investigation What is disconcerting as well is the dates of the offense or violation was a Saturday May They reference Friday as the day of offense and state that it was busy for Saturday-Wrong facts! Also in the notice is no mention that they gave me food that was undercooked and caused us to be "food poisoned"As well, there was no identification of any individual who was a Corp trainer for food serviceThere were only workers milling around telling me that there was no chicken for us to have after minutes in line The individual they identify as [redacted] is convenient because she was the cashier and her name is on the receipt which was given me when I paid for the chickenShe was not the PERSON WHO TOLD ME TO GET OUT OF LINE and who supported the overt discrimination They need to do better research and INDEPENDENT investigation, not use my resourcesFunny how fast they responded when I sent them the paper And now the owner is [redacted] **! And finally, it is awful convenient to select an employee that is not even involved who just happened to be married to a white personNice try! Do not let this whitewash be allowedThey are not being honest or forthright! Regards, They need to do their homework and be honest and not discriminate! Do not drop my complaint [redacted]

[redacted] Disgute and Information AnalystServing San Die**, Orange & Imperial CountiesViewridge Ave #200San Die**, CA 92123-1688Dear Ms [redacted] ,RECEIVED JUN -g 2015We received your letter dated June 4, regarding a complaint from Mr [redacted] of Irvine,California stating that two employees of our Grill City store inside Seafood City Supermarket inIrvine, CA allegedly discriminated him by denying him service due allegedly because he waswhite, and he was not contented by the quality of product he bought from the establishment.Grill City strives to do business without discriminating our customers regardless of color, race orethnicity and in compliance with all laws and regulationsUpon receiving your letter, we initiateda verification of the information presented and determine the circumstances about the incidentto ascertain the facts concerning Mr***' report of the May 2, incidentThis isconsistent with our procedures upon a report of customer complaint to determine thecircumstances which led to customer dissatisfactionWe interviewed employees who worked inthe store on that dateWe have determined that Mr***' complaint was promptly received onMay 4, and was routed to the concerned line management overseeing the Irvine, CAlocationAs we dug further on the events that transpired from May 4, to June 4, 2015, wehave determined our line management had done an investigation on the complaint upon receiptof the reportWe found out that their efforts to initially identify the two unknown employees ofGrill City store in Irvine, CA were apparently challenged with the limited information they hadavailableAnd, as we sorted out recent details on what further actions were pursued by theconcerned line management, we determined that there was a shortcoming on their action takenby not reaching out to Mr [redacted] and identify the unknown employees reported in his complaint.In accordance to our company policy, the concerned person had been reprimanded promptly.As we reached out to Mr [redacted] last June 5, 2015, he shared to us a photo of the piece of paperwhere the unidentified male employee allegedly wrote some names on and the corporate officetelephone number instead of the store's number.We have identified the male employee who gave the note to Mr [redacted] on May 2, as [redacted] I Store managerMr [redacted] explained that he was called to the Grill City areawhere a customer (Mr***) was reportedly asking for the managerWhen he met thecustomer, Mr [redacted] acknowledged the customers complaint of waiting in line for 45minutes and there was no available skewered chicken yetMr [redacted] I CorporateTrainor- Food Service was at the store that time and he personally assisted in getting theskewered chicken that Mr [redacted] wantedWhile waiting for the skewered chicken, Mr***asked Mr [redacted] for the name of the owner and the manager, as well as the contactnumbersMr [redacted] wrote the names " [redacted] **" (owner) and " [redacted] "(manager) as well as the corporate telephone numbers on a piece of paperShortly thereafter,Mr [redacted] called the attention of Mr [redacted] and said something like "I know why you arediscriminating me, because I'm white and everyone in line were FilipinosOne of your femalestaff rudely asked me to get out of the line!" Mr [redacted] said that he politely replied to Mr.***' remarks "No, we do not discriminate people." When the skewered chicken was ready,Mr [redacted] handed it to Mr [redacted] who in tum gave it to Mr***While it was a verybusy Friday in view of the Mayweather-Pacquiao boxing fight the following day (Saturday), ourline-managers-maintained tact and never discriminated any of our customersThe female staff thatMr***-referred to was- [redacted] ; a Filipina who is also married to an-American.Mr [redacted] explained that he did not misrepresent himself as " [redacted] **" but onlyresponded to Mr [redacted] when he asked for the owner and the managerIn whichcase, we believe, there may have been a misunderstanding in that instance.As to Mr***' complaint that the skewered chicken he ordered was not well done as hewanted, we do apologize for not meeting the expectations of Mr [redacted] on our productHence,we would like to invite him over, at his convenient time and together with his family, for freelunch or dinnerWe would like to assure him that we continuously strive to do better in order toachieve our **al of providing high quality products to all of our customers.We do hope that you will find merits in our explanation on the circumstances about thecomplaint of Mr***.Feel free to call me at (909) [redacted] if you have questions.Sincerely, [redacted] Director of Operations

[redacted]Disgute and Information Analyst.888 Serving San Die**, Orange & Imperial Counties4747 Viewridge Ave #200San Die**, CA 92123-1688Dear Ms. [redacted],RECEIVED JUN 0 -g 2015We received your letter dated June 4, 2015 regarding a complaint from Mr....

[redacted] of Irvine,California stating that two employees of our Grill City store inside Seafood City Supermarket inIrvine, CA allegedly discriminated him by denying him service due allegedly because he waswhite, and he was not contented by the quality of product he bought from the establishment.Grill City strives to do business without discriminating our customers regardless of color, race orethnicity and in compliance with all laws and regulations. Upon receiving your letter, we initiateda verification of the information presented and determine the circumstances about the incidentto ascertain the facts concerning Mr. [redacted]' report of the May 2, 2015 incident. This isconsistent with our normal procedures upon a report of customer complaint to determine thecircumstances which led to customer dissatisfaction. We interviewed employees who worked inthe store on that date. We have determined that Mr. [redacted]' complaint was promptly received onMay 4, 2015 and was routed to the concerned line management overseeing the Irvine, CAlocation. As we dug further on the events that transpired from May 4, 2015 to June 4, 2015, wehave determined our line management had done an investigation on the complaint upon receiptof the report. We found out that their efforts to initially identify the two unknown employees ofGrill City store in Irvine, CA were apparently challenged with the limited information they hadavailable. And, as we sorted out recent details on what further actions were pursued by theconcerned line management, we determined that there was a shortcoming on their action takenby not reaching out to Mr. [redacted] and identify the unknown employees reported in his complaint.In accordance to our company policy, the concerned person had been reprimanded promptly.As we reached out to Mr. [redacted] last June 5, 2015, he shared to us a photo of the piece of paperwhere the unidentified male employee allegedly wrote some names on and the corporate officetelephone number instead of the store's number.We have identified the male employee who gave the note to Mr. [redacted] on May 2, 2015 as [redacted] I Store manager. Mr. [redacted] explained that he was called to the Grill City areawhere a customer (Mr. [redacted]) was reportedly asking for the manager. When he met thecustomer, Mr. [redacted] acknowledged the customers complaint of waiting in line for 45minutes and there was no available skewered chicken yet. Mr. [redacted] I CorporateTrainor- Food Service was at the store that time and he personally assisted in getting theskewered chicken that Mr. [redacted] wanted. While waiting for the skewered chicken, Mr. [redacted]asked Mr. [redacted] for the name of the owner and the manager, as well as the contactnumbers. Mr. [redacted] wrote the names "[redacted]" (owner) and "[redacted]"(manager) as well as the corporate telephone numbers on a piece of paper. Shortly thereafter,Mr. [redacted] called the attention of Mr. [redacted] and said something like "I know why you arediscriminating me, because I'm white and everyone in line were Filipinos. One of your femalestaff rudely asked me to get out of the line!" Mr. [redacted] said that he politely replied to Mr.[redacted]' remarks "No, we do not discriminate people." When the skewered chicken was ready,Mr. [redacted] handed it to Mr. [redacted] who in tum gave it to Mr. [redacted]. While it was a verybusy Friday in view of the Mayweather-Pacquiao boxing fight the following day (Saturday), ourline-managers-maintained tact and never discriminated any of our customers. The female staff thatMr. [redacted]-referred to was-[redacted]; a Filipina who is also married to an-American.Mr. [redacted] explained that he did not misrepresent himself as "[redacted]" but onlyresponded to Mr. [redacted] when he asked for the owner and the manager. In whichcase, we believe, there may have been a misunderstanding in that instance.As to Mr. [redacted]' complaint that the skewered chicken he ordered was not well done as hewanted, we do apologize for not meeting the expectations of Mr. [redacted] on our product. Hence,we would like to invite him over, at his convenient time and together with his family, for freelunch or dinner. We would like to assure him that we continuously strive to do better in order toachieve our **al of providing high quality products to all of our customers.We do hope that you will find merits in our explanation on the circumstances about thecomplaint of Mr. [redacted].Feel free to call me at (909) [redacted] if you have questions.Sincerely,[redacted]
Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
This is an attempt to cover up this conduct. I have attached the receipt paper that I sent to the individual who requested it.
There is still no identification of [redacted]? He was the individual that I spoke with and who gave me the paper I have furnished. The store manager was not present and would have worn a name tag and identified himself as the manager. This person did not wear a badge and not identify himself but instead told me to call Mr [redacted] at the number indicated. Do not accept their cover up for the real conduct. The man I spoke with was ready to get rid of us and did nothing to identify as a manager or offer me any solution, He stated "there is nothing I can do".
As to the length of time May 2 to June 4th they were hoping I would ** away. They did not attempt to assist me and now with me providing a paper with names they have used that against me with false justification. They did not take my account and contact me or stay in touch or advise me of progress. All they said was that it could not be identified or verified-making me sound like a liar.
The person I spoke with was not the manager. The person they state wrote up a report or an account was a person named [redacted] and she did not keep me informed or diligently conduct an investigation.
What is disconcerting as well is the dates of the offense or violation was a Saturday May 2. They reference Friday as the day of offense and state that it was busy for Saturday-Wrong facts!
Also in the notice is no mention that they gave me food that was undercooked and caused us to be "food poisoned". As well, there was no identification of any individual who was a Corp trainer for food service. There were only workers milling around telling me that there was no chicken for us to have after 45 minutes in line.
The individual they identify as [redacted] is convenient because she was the cashier and her name is on the receipt which was given me when I paid for the chicken. She was not the PERSON WHO TOLD ME TO GET OUT OF LINE and who supported the overt discrimination.
They need to do better research and INDEPENDENT investigation, not use my resources. Funny how fast they responded when I sent them the paper.
And now the owner is [redacted]!
And finally, it is awful convenient to select an employee that is not even involved who just happened to be married to a white person. Nice try!
Do not let this whitewash be allowed. They are not being honest or forthright!
Regards,
They need to do their homework and be honest and not discriminate!
Do not drop my complaint
[redacted]

June 15, 2015Mr. [redacted] StreetIrvine, CA 92602Dear Mr. [redacted]:I would like to follow-up with our telephone conversation of June 9, 2015, and feel it isbest to do so in writing. As you know, we have conducted an investigation into yourcomplaints that you were subjected to discriminatory conduct in the Grill City, IrvineCalifornialocation. Although we did not conclude that discriminatory conduct occurred,we do take all customer complaints seriously and strive to achieve customer satisfactionwith all customers. We apologize for any misunderstanding and would again like to offera complimentary dinner at Grill City for your family and a gift certificate for $25.00, whichis enclosed.Sincerely,[redacted]

Review: We visited the Grill City portion of this business on 5-2-2015 and sought to buy some barbequed chicken on skewers. We stood in line for 45 minutes while we watched previous customers being served. They were busy and continued to make chicken as we watched and when we finally **t to the front of the cue we were told no chicken was available. We watched parties being served ahead of us and we were told that if we did not want pork skewers then we had to get out of line by a female employee. We left the line and asked for the manager and a person with no name badge approached us and asked what was wrong. I told him the story and that we were the only "non=Philipino" people and we believed we were denied service due to our being white. We had observed no other white people in the line at that time (5:53pm).He said he would inquire and told us we needed to get in line and when I explained that we had spent 45 minutes in line already he went back and after a longer delay found us some chicken which he placed in a bag and we paid $15.12 and left. When we **t home it was undercooked and we had to hear it up!Before we left I asked for his name, he wrote on a piece of register tape his name as [redacted]. I asked for his boss, the store manager and I was told he was unavailable but he gave me his name as [redacted] and a phone number of 909-[redacted] (the corporate switchboard somewhere in Riverside county.I called that number the next day and after getting the run around for a half a day finally was connected to an HR rep named "[redacted]" and she said she would file a complaint and after giving her the information and waiting until now I have heard nothing. When I called her the other day she rudely transferred me to her supervisor who was a voice mail and I left my call back information and did not and have not received any call or contact.I have had it and they need to be investigated for how they treat "non Filipinos". And their quality was awful to get rid of us after in fact I paid what was dueDesired Settlement: I would like them investigated for discrimination and receive a refund and an apology from a corporate official who investigates the woman who was rude and discriminated and the so called manager who gave us a phony name and a referral to a general information number and to address this "[redacted]" who tried to blow us off!

Business

Response:

[redacted]Disgute and Information Analyst.888 Serving San Die**, Orange & Imperial Counties4747 Viewridge Ave #200San Die**, CA 92123-1688Dear Ms. [redacted],RECEIVED JUN 0 -g 2015We received your letter dated June 4, 2015 regarding a complaint from Mr. [redacted] of Irvine,California stating that two employees of our Grill City store inside Seafood City Supermarket inIrvine, CA allegedly discriminated him by denying him service due allegedly because he waswhite, and he was not contented by the quality of product he bought from the establishment.Grill City strives to do business without discriminating our customers regardless of color, race orethnicity and in compliance with all laws and regulations. Upon receiving your letter, we initiateda verification of the information presented and determine the circumstances about the incidentto ascertain the facts concerning Mr. [redacted]' report of the May 2, 2015 incident. This isconsistent with our normal procedures upon a report of customer complaint to determine thecircumstances which led to customer dissatisfaction. We interviewed employees who worked inthe store on that date. We have determined that Mr. [redacted]' complaint was promptly received onMay 4, 2015 and was routed to the concerned line management overseeing the Irvine, CAlocation. As we dug further on the events that transpired from May 4, 2015 to June 4, 2015, wehave determined our line management had done an investigation on the complaint upon receiptof the report. We found out that their efforts to initially identify the two unknown employees ofGrill City store in Irvine, CA were apparently challenged with the limited information they hadavailable. And, as we sorted out recent details on what further actions were pursued by theconcerned line management, we determined that there was a shortcoming on their action takenby not reaching out to Mr. [redacted] and identify the unknown employees reported in his complaint.In accordance to our company policy, the concerned person had been reprimanded promptly.As we reached out to Mr. [redacted] last June 5, 2015, he shared to us a photo of the piece of paperwhere the unidentified male employee allegedly wrote some names on and the corporate officetelephone number instead of the store's number.We have identified the male employee who gave the note to Mr. [redacted] on May 2, 2015 as [redacted] I Store manager. Mr. [redacted] explained that he was called to the Grill City areawhere a customer (Mr. [redacted]) was reportedly asking for the manager. When he met thecustomer, Mr. [redacted] acknowledged the customers complaint of waiting in line for 45minutes and there was no available skewered chicken yet. Mr. [redacted] I CorporateTrainor- Food Service was at the store that time and he personally assisted in getting theskewered chicken that Mr. [redacted] wanted. While waiting for the skewered chicken, Mr. [redacted]asked Mr. [redacted] for the name of the owner and the manager, as well as the contactnumbers. Mr. [redacted] wrote the names "[redacted]" (owner) and "[redacted]"(manager) as well as the corporate telephone numbers on a piece of paper. Shortly thereafter,Mr. [redacted] called the attention of Mr. [redacted] and said something like "I know why you arediscriminating me, because I'm white and everyone in line were Filipinos. One of your femalestaff rudely asked me to get out of the line!" Mr. [redacted] said that he politely replied to Mr.[redacted]' remarks "No, we do not discriminate people." When the skewered chicken was ready,Mr. [redacted] handed it to Mr. [redacted] who in tum gave it to Mr. [redacted]. While it was a verybusy Friday in view of the Mayweather-Pacquiao boxing fight the following day (Saturday), ourline-managers-maintained tact and never discriminated any of our customers. The female staff thatMr. [redacted]-referred to was-[redacted]; a Filipina who is also married to an-American.Mr. [redacted] explained that he did not misrepresent himself as "[redacted]" but onlyresponded to Mr. [redacted] when he asked for the owner and the manager. In whichcase, we believe, there may have been a misunderstanding in that instance.As to Mr. [redacted]' complaint that the skewered chicken he ordered was not well done as hewanted, we do apologize for not meeting the expectations of Mr. [redacted] on our product. Hence,we would like to invite him over, at his convenient time and together with his family, for freelunch or dinner. We would like to assure him that we continuously strive to do better in order toachieve our **al of providing high quality products to all of our customers.We do hope that you will find merits in our explanation on the circumstances about thecomplaint of Mr. [redacted].Feel free to call me at (909) [redacted] if you have questions.Sincerely,[redacted]Director of Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

This is an attempt to cover up this conduct. I have attached the receipt paper that I sent to the individual who requested it.

There is still no identification of [redacted]? He was the individual that I spoke with and who gave me the paper I have furnished. The store manager was not present and would have worn a name tag and identified himself as the manager. This person did not wear a badge and not identify himself but instead told me to call Mr [redacted] at the number indicated. Do not accept their cover up for the real conduct. The man I spoke with was ready to get rid of us and did nothing to identify as a manager or offer me any solution, He stated "there is nothing I can do".

As to the length of time May 2 to June 4th they were hoping I would ** away. They did not attempt to assist me and now with me providing a paper with names they have used that against me with false justification. They did not take my account and contact me or stay in touch or advise me of progress. All they said was that it could not be identified or verified-making me sound like a liar.

The person I spoke with was not the manager. The person they state wrote up a report or an account was a person named [redacted] and she did not keep me informed or diligently conduct an investigation.

What is disconcerting as well is the dates of the offense or violation was a Saturday May 2. They reference Friday as the day of offense and state that it was busy for Saturday-Wrong facts!

Also in the notice is no mention that they gave me food that was undercooked and caused us to be "food poisoned". As well, there was no identification of any individual who was a Corp trainer for food service. There were only workers milling around telling me that there was no chicken for us to have after 45 minutes in line.

The individual they identify as [redacted] is convenient because she was the cashier and her name is on the receipt which was given me when I paid for the chicken. She was not the PERSON WHO TOLD ME TO GET OUT OF LINE and who supported the overt discrimination.

They need to do better research and INDEPENDENT investigation, not use my resources. Funny how fast they responded when I sent them the paper.

And now the owner is [redacted]!

And finally, it is awful convenient to select an employee that is not even involved who just happened to be married to a white person. Nice try!

Do not let this whitewash be allowed. They are not being honest or forthright!

Regards,

They need to do their homework and be honest and not discriminate!

Do not drop my complaint

Business

Response:

June 15, 2015Mr. [redacted] StreetIrvine, CA 92602Dear Mr. [redacted]:I would like to follow-up with our telephone conversation of June 9, 2015, and feel it isbest to do so in writing. As you know, we have conducted an investigation into yourcomplaints that you were subjected to discriminatory conduct in the Grill City, IrvineCalifornialocation. Although we did not conclude that discriminatory conduct occurred,we do take all customer complaints seriously and strive to achieve customer satisfactionwith all customers. We apologize for any misunderstanding and would again like to offera complimentary dinner at Grill City for your family and a gift certificate for $25.00, whichis enclosed.Sincerely,[redacted]