I had slab leaks (a total of three) and was very dissatisfied with not only the customer service, but also their time management and workThe initial repairs were red-tagged by the city due to an unacceptable clamp that was used (it was not acceptable under a slab) and rather than get a crew out to fix it, they wanted to argue with the cityThe start of our experience to resolution of the leaks was a total of approximately weeksDuring that time, we had holes through our slab in our house and down usage of a bathroomThey were constantly changing out of crews, lost time and delays due to poor planning on Flow Plumbing's part and combined with not doing the job properly the first time, a very inefficient way of doing thingsI even had to pull their equipment out of my sewage line because they couldn't get someone out to pull it out before the day ended (or we would have had no bathroom facilities due to a balloon in our sewage line) I had to be pro-active and stay on top of communication because their office did not keep in contact and were not pro-active in keeping the people they were sending out to my place in the loop as to what was going onWe asked for a call from the owner to voice our concerns, we never received that callThey were a preferred vendor from our insurance carrier and we voiced our concerns with them as wellThey did not want to share information with us and tried to use the fact that it was an insurance claim as reasoningAs the owner of the home, I am entitled to know what costs are accruing on the repairs and estimates, and only after talking to my adjuster, would they release that information to me There are coverage limits we were trying to manage and we even debated switching providers mid-repair due to the unprofessionalism and lack of project management
I had slab leaks (a total of three) and was very dissatisfied with not only the customer service, but also their time management and workThe initial repairs were red-tagged by the city due to an unacceptable clamp that was used (it was not acceptable under a slab) and rather than get a crew out to fix it, they wanted to argue with the cityThe start of our experience to resolution of the leaks was a total of approximately weeksDuring that time, we had holes through our slab in our house and down usage of a bathroomThey were constantly changing out of crews, lost time and delays due to poor planning on Flow Plumbing's part and combined with not doing the job properly the first time, a very inefficient way of doing thingsI even had to pull their equipment out of my sewage line because they couldn't get someone out to pull it out before the day ended (or we would have had no bathroom facilities due to a balloon in our sewage line) I had to be pro-active and stay on top of communication because their office did not keep in contact and were not pro-active in keeping the people they were sending out to my place in the loop as to what was going onWe asked for a call from the owner to voice our concerns, we never received that callThey were a preferred vendor from our insurance carrier and we voiced our concerns with them as wellThey did not want to share information with us and tried to use the fact that it was an insurance claim as reasoningAs the owner of the home, I am entitled to know what costs are accruing on the repairs and estimates, and only after talking to my adjuster, would they release that information to me There are coverage limits we were trying to manage and we even debated switching providers mid-repair due to the unprofessionalism and lack of project management