Seaford Marine III

Initial Business Response / [redacted] (1000, 17, 2016/03/10) */ this client asked if I would give her an estimate on installing holiday lighting, at first I was reluctant to do because she was normally a slow paying clientAfter having a brief discussion with her she assured me that if I could cut her a deal "since we already had mowed for her all summer she would be more than happy to pay us up front for the lighting only if I would be willing to accept her credit cardI agreed to cut her a break because she was willing to pay up front (this is our procedure for holiday lighting) We had a short conversation about our practices concerning lighting,(We try very hard to have all of the lighting installed no later than Thanksgiving & and depending on weather we will remove them sometime between Jan and Feb again depending on weatherThe client is responsible for providing a safe power source.) She agreed both were no problem but she wanted us to trim the shrubs (for free) before the install witch she insisted had to be complete no later than the following weekWe was able to squeeze the install into our schedule, she called, texted, or emailed every day from the day after our initial conversation wanting to know when we would get to the trimming and the installWhen we got all of the lights installed and plugged into the power source she had told us to use, it immediately tripped a breaker (this circuit was somehow attached to her living room circuitWhen we suggested to plug into an outlet that was in the soffit, she agreedUpon further inspection we found that the outlet in the soffit had malfunctioned (would not trip or reset) we advised her that we would need to get a licensed electrician to repair the outletHer response to this was "It is Christmas time and we have maxed out all of our credit cards and can not afford to fix it! Can't you just run an extension cord across the side walk!" Our response to this problem was, "We would prefer not to do that for several reasons: That is not a safe solution to the problem2.Since you are running a in home daycare and have many people walking down this same sidewalk, an extension cord will only add a safety concern that we don't want to be responsible forSo the solution we came up with was that we would go ahead and have our electrician replace the outlet for $and we would bill her in JanuaryAfter taking several days to get a straight answer what she wanted us to do, she finally gave us the go ahead to repair the outletLike most electricians it took several days to get to her house, mean while she was complaining about her lights not workingAfter the outlet was replaced it was also found that a timer was beginning to malfunction and a few bulbs were burnt outAll of this happened before ThanksgivingAfter we found out a timer and bulbs needed replaced we sent someone to replace the needed itemsAs the next few weeks went by she sent me several emails stating that the lights were still not working and that she was "just going to file a dispute with the credit card company"I explained that We had several different people go by on several different occasions and the lights appeared to be working just fineIt was explained to her that we had installed the lights as she had asked, repaired the problems as needed, and had the outlet repaired as needed, and that after all of the work and time that had been utilized the only portion that had not been completed was removing the lights and paying for the outlet repairwe sent a crew out to her residence and removed the lighting on Jan also as we had discussed if the weather would allowWhen the crew showed up at her house the front door was open and it was very clear to them that someone was home, especially after a crew member saw her come to the front door and saw her look outNot once during the removal did she tell anyone that she would like the lights to be left up for a longer period of timeAs of the time of this response Maria Jones has not paid for the outlet to be replaced and HAS filed a dispute with the credit card company in the amount of $To our knowledge the credit card company has not made a final decision as to the outcome of there investigationWe are offering no refund on services rendered for this particular client, because we feel as though we performed a service to install the lighting and maintain them as best as we possibly could and went above and beyond by paying for a repair we still have not gotten reimbursed for Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is crap!!! First I paid for lawn mowing when I got my invoices!!!! But the would hurry thru it and not now completelySecond it was HIS IDEA TO RUN THE LIGHTS TO GARAGE HE EVEN HAD ME SHOW HIM WHERE THE OUTLET WAS!!!! 3rd they took the timer from the bottom part of the lights and put it on the top part of the top lights would work again but not the bottom ones did not !!!!! They are a very shady company and it is too bad that our small town is stuck with people like thisThe reason I would text and call is because he would give me a specific day that he would be out here and he would never show up he would show up three or four days later I have five kids I have a job I have a life I can't be sitting around my house all the time day and night waiting for this man and his company to come do their job Final Consumer Response / [redacted] (4200, 33, 2016/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I have not paid for that as of now due to asking for a refund many many timesOnly half the lights worked the guy that fixed the lights took the timer from the bushes lights and put it on the house lights and said CJ would have to come put another timer on the other lights and never didIt rained for days straight so its not like I could go plug them in to make them workSO again only half the lights worked and its not right at all that he NEVER came to fix the issue!!! Final Business Response / [redacted] (4000, 31, 2016/03/22) */ This is a disheartening situation, for many reasonsWe as a company strive very hard to provide quality service and customer satisfactionWe have hundreds of happy clients and many new clients every yearWe have been doing business for years in the Springfield and surrounding area and continue to growUnfortunately no matter how much you do for a few clients it never seems to be quite enough, this seems to be the situation in this caseWe believe we performed service to our high standards and done everything in our power to make this right with this clientWe performed a service of installing and maintaining holiday lighting and accepted payment for suchWe also managed the replacement of a GFI outlet on this clients front porch that was invoiced on Febthat we still have not been paid to complete

Initial Business Response /* (1000, 17, 2016/03/10) */
this client asked if I would give her an estimate on installing holiday lighting, at first I was reluctant to do because she was normally a slow paying client. After having a brief discussion with her she assured me that if I could cut her a...

deal "since we already had mowed for her all summer she would be more than happy to pay us up front for the lighting only if I would be willing to accept her credit card. I agreed to cut her a break because she was willing to pay up front (this is our normal procedure for holiday lighting).
We had a short conversation about our normal practices concerning lighting,(1. We try very hard to have all of the lighting installed no later than Thanksgiving & and depending on weather we will remove them sometime between Jan 1 and Feb 14 again depending on weather. 2. The client is responsible for providing a safe power source.) She agreed both were no problem but she wanted us to trim the shrubs (for free) before the install witch she insisted had to be complete no later than the following week. We was able to squeeze the install into our schedule, she called, texted, or emailed every day from the day after our initial conversation wanting to know when we would get to the trimming and the install. When we got all of the lights installed and plugged into the power source she had told us to use, it immediately tripped a breaker (this circuit was somehow attached to her living room circuit. When we suggested to plug into an outlet that was in the soffit, she agreed. Upon further inspection we found that the outlet in the soffit had malfunctioned (would not trip or reset) we advised her that we would need to get a licensed electrician to repair the outlet. Her response to this was "It is Christmas time and we have maxed out all of our credit cards and can not afford to fix it! Can't you just run an extension cord across the side walk!" Our response to this problem was, "We would prefer not to do that for several reasons: 1. That is not a safe solution to the problem. 2.Since you are running a in home daycare and have many people walking down this same sidewalk, an extension cord will only add a safety concern that we don't want to be responsible for. So the solution we came up with was that we would go ahead and have our electrician replace the outlet for $100 and we would bill her in January. After taking several days to get a straight answer what she wanted us to do, she finally gave us the go ahead to repair the outlet. Like most electricians it took several days to get to her house, mean while she was complaining about her lights not working. After the outlet was replaced it was also found that a timer was beginning to malfunction and a few bulbs were burnt out. All of this happened before Thanksgiving. After we found out a timer and bulbs needed replaced we sent someone to replace the needed items. As the next few weeks went by she sent me several emails stating that the lights were still not working and that she was "just going to file a dispute with the credit card company". I explained that We had several different people go by on several different occasions and the lights appeared to be working just fine. It was explained to her that we had installed the lights as she had asked, repaired the problems as needed, and had the outlet repaired as needed, and that after all of the work and time that had been utilized the only portion that had not been completed was removing the lights and paying for the outlet repair. we sent a crew out to her residence and removed the lighting on Jan 1 also as we had discussed if the weather would allow. When the crew showed up at her house the front door was open and it was very clear to them that someone was home, especially after a crew member saw her come to the front door and saw her look out. Not once during the removal did she tell anyone that she would like the lights to be left up for a longer period of time. As of the time of this response Maria Jones has not paid for the outlet to be replaced and HAS filed a dispute with the credit card company in the amount of $300.00. To our knowledge the credit card company has not made a final decision as to the outcome of there investigation. We are offering no refund on services rendered for this particular client, because we feel as though we performed a service to install the lighting and maintain them as best as we possibly could and went above and beyond by paying for a repair we still have not gotten reimbursed for.
Initial Consumer Rebuttal /* (3000, 19, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is crap!!! First I paid for lawn mowing when I got my invoices!!!! But the would hurry thru it and not now completely... Second it was HIS IDEA TO RUN THE LIGHTS TO GARAGE HE EVEN HAD ME SHOW HIM WHERE THE OUTLET WAS!!!! 3rd they took the timer from the bottom part of the lights and put it on the top part of the top lights would work again but not the bottom ones did not !!!!! They are a very shady company and it is too bad that our small town is stuck with people like this..... The reason I would text and call is because he would give me a specific day that he would be out here and he would never show up he would show up three or four days later I have five kids I have a job I have a life I can't be sitting around my house all the time day and night waiting for this man and his company to come do their job
Final Consumer Response /* (4200, 33, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I have not paid for that as of now due to asking for a refund many many times. Only half the lights worked the guy that fixed the lights took the timer from the bushes lights and put it on the house lights and said CJ would have to come put another timer on the other lights and never did. It rained for days straight so its not like I could go plug them in to make them work. SO again only half the lights worked and its not right at all that he NEVER came to fix the issue!!!
Final Business Response /* (4000, 31, 2016/03/22) */
This is a disheartening situation, for many reasons. We as a company strive very hard to provide quality service and customer satisfaction. We have hundreds of happy clients and many new clients every year. We have been doing business for 13 years in the Springfield and surrounding area and continue to grow. Unfortunately no matter how much you do for a few clients it never seems to be quite enough, this seems to be the situation in this case. We believe we performed service to our high standards and done everything in our power to make this right with this client. We performed a service of installing and maintaining holiday lighting and accepted payment for such. We also managed the replacement of a GFI outlet on this clients front porch that was invoiced on Feb. 2 2016 that we still have not been paid to complete.