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Seagate Medical Group

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Seagate Medical Group Reviews (2)

May 8, 2015[redacted]Revdex.com4747 Viewridge Avenue, Suite 200San Diego, California 92123-1688RE: Revdex.com Complaint ID [redacted]Thank you for notifying me of the customer service complaint you received from Lucia A. [redacted], inwhich, she expressed...

dissatisfaction with our customer service. I made several attempts to contact Ms.[redacted] to discuss her experience; however, I have not been able to reach her by phone. A responseletter was sent to her via Certified Mail.Our top priority is to ensure total customer satisfaction and we are committed to protecting the privacyof personal and medical information for all of our claimants. We take consumer complaints seriouslyand seek to resolve any issues by investigating the complaint, speaking with all parties involved andimplementing corrective measures, which applies to this case.I have discussed the nature of the complaint with the physician and staff members. Additional traininghas been provided to ensure we protect the privacy of claimants; and I have taken extra steps to createa better sound barrier between the front desk and the waiting room that helps to minimizeconversations being overheard by other visitors.Thank you; once again for bring this matter to our attention.Thank you; once again for bring this matter to our attention.Office ManagerEnclosed: Response Letter to [redacted] A. [redacted]
May 7, 2015[redacted] A. [redacted] Street, Apt. [redacted], California [redacted]Dear Ms. [redacted],I received a letter from the Revdex.com- San Diego County, in which, youexpressed dissatisfaction with our customer service. I sought to speak with you personally anddiscuss your experience; however, I have not been able to reach you by phone.We are committed to protecting the privacy of personal and medical information for all of ourclaimants. It is apparent from your valuable feedback that we have not only failed to meet yourexpectations but our own, as well. I cannot apologize enough for the lack of awareness andcourtesy you experienced during your visit to our office.Ms. [redacted], I am eager to restore your confidence and regain your goodwill. I have discussedyour concerns with the physician and staff members. Additional training has been provided toensure we protect the privacy of claimants; and I have taken extra steps to create a bettersound barrier between the front desk and the waiting room that helps to minimize conversationsbeing overheard by other visitors. Thank you for your feedback.Sincerely,Office Manager

Review: they voiced all my medical information in the office amongst each other, from doctor, to employees, to employees to front counter, to the waiting room while a woman sat there listening. I didn't appreciate the way they told all my business to strangers, it was meant for them to protect my information not tell the whole doctor office of all my medical. so un professional and I am emotional pissed because of this matter. Privacy act was not private.Desired Settlement: to train employees about privacy act on documents

Business

Response:

May 8, 2015[redacted]Revdex.com4747 Viewridge Avenue, Suite 200San Diego, California 92123-1688RE: Revdex.com Complaint ID [redacted]Thank you for notifying me of the customer service complaint you received from Lucia A. [redacted], inwhich, she expressed dissatisfaction with our customer service. I made several attempts to contact Ms.[redacted] to discuss her experience; however, I have not been able to reach her by phone. A responseletter was sent to her via Certified Mail.Our top priority is to ensure total customer satisfaction and we are committed to protecting the privacyof personal and medical information for all of our claimants. We take consumer complaints seriouslyand seek to resolve any issues by investigating the complaint, speaking with all parties involved andimplementing corrective measures, which applies to this case.I have discussed the nature of the complaint with the physician and staff members. Additional traininghas been provided to ensure we protect the privacy of claimants; and I have taken extra steps to createa better sound barrier between the front desk and the waiting room that helps to minimizeconversations being overheard by other visitors.Thank you; once again for bring this matter to our attention.Thank you; once again for bring this matter to our attention.Office ManagerEnclosed: Response Letter to [redacted] A. [redacted]May 7, 2015[redacted] A. [redacted] Street, Apt. [redacted], California [redacted]Dear Ms. [redacted],I received a letter from the Revdex.com- San Diego County, in which, youexpressed dissatisfaction with our customer service. I sought to speak with you personally anddiscuss your experience; however, I have not been able to reach you by phone.We are committed to protecting the privacy of personal and medical information for all of ourclaimants. It is apparent from your valuable feedback that we have not only failed to meet yourexpectations but our own, as well. I cannot apologize enough for the lack of awareness andcourtesy you experienced during your visit to our office.Ms. [redacted], I am eager to restore your confidence and regain your goodwill. I have discussedyour concerns with the physician and staff members. Additional training has been provided toensure we protect the privacy of claimants; and I have taken extra steps to create a bettersound barrier between the front desk and the waiting room that helps to minimize conversationsbeing overheard by other visitors. Thank you for your feedback.Sincerely,Office Manager

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Description: Clinics

Address: 1835 El Cajon Blvd #B, San Diego, California, United States, 92103

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