Seagate Mobile Security Solutions

Complaint: [redacted] I am rejecting this response because: Good morning Ms [redacted] I'm contacting you in reference to Re: Code Red Fire Water Restoration LLC I have not heard for Code red yet I need to know what's going on with my home if you could please contact me I would appreciate it thanks ***_ [redacted] Or (***)- [redacted] Regards, [redacted]

We are sorry to hear that you are unhappy with our services performed.Please allow us additional time for a more in-depth response to this complaintWe are assessing the claim at the moment.We shall respond promptly within the next hours.Thank you

After reviewing our records, we do not have any record of the person filing this complaint as the homeowner of any properties that we are currently working onHowever, the property that this person filing the complaint is referring to is currently being scheduled to be worked on, and the owner of CRR has been in contact with the homeowner. They have discussed this past week the necessary measures that need to take place to complete this project.?

Complaint: [redacted]
I am rejecting this response because: The check that the company is still holding has not been presented to the mortgage company as of yet, I checked. Can u tell me why they are still it? And by the company stating that the home will be completed in a timely matter.....What is consider timely??? Fall is here and I have a toddler in the house with no heat available.....That's unacceptable!!!!
Regards,
[redacted]

Response:Prior to responding directly to this complaint, allow me to preface the response with this statement. Our company specializes in emergency services, resulting in damages caused by water, fire, wind, mold etc. Our primary goal is to respond immediately and mitigate the problem to prevent...

further damage and secure the home and personal property of the customer. Additionally we represent the property owner in processing the claim with the insurance carrier and in many cases preform the rebuild. On the night of the incident, our emergency crew arrived immediately to take action to prevent additional water damage. This included water turn offs, identifying leak cause and origin, openings in ceilings and walls to relieve water travel, secure electric in wet areas, manipulate, protect furniture and belongings to prevent additional damage. Air movers, dehumidifiers and air scrubbers were placed to prevent mold and to establish proper drying techniques. During this process we negotiated with her insurance company adjuster to have him approve this work and arrange for temporary housing reimbursement. He would not be available until the following week for an inspection and agreed to this because of our national certifications and agreements of protocol. In less than 1 week, we had the property safe environmentally and clear of debris, so that it may be re occupied. At that point we proceed to act on the customers behalf to negotiate the claim for damages, in order to begin the rebuild process. Occasionally the property owner will hire a public adjuster for this at a fee of 10%-30% of the claim. Because of our expertise and knowledge of the business, as well as the respect of the insurance companies, we adjusted the claim for her. This back and forth process is tedious to say the least. Sometime in mid-June the claim was partially agreed upon, which allowed us to move forward. Incidentally our fee for adjusting negotiation was $0.00, as it was offered as a courtesy. We immediately proceed to order an upright energy efficient direct vent water heater. The old water heater was in the crawlspace which was not efficient, impossible to service and left unit and piping exposed in a not heated area. We relocated piping, electric and provided an area on the first floor, for the new location of the water heater. This was not part of the claim or funded for. This again was a courtesy to improve the conditions. Earlier in the negotiations by protocol, we arranged for an agreement on salvageable or non-salvageable belongings. Upon insurance adjuster approval we removed and discarded non-salvageable and removed, cleaned, and stored salvageable items in our facility. Prior to this we did not request or receive a penny for those services from the client. With response to the inquiry to our relocation. It was simply to an adjacent county to accommodate our growth and expansion. We have combined our separate office and warehouse to one facility, doubling our size. This was to work more efficiently from a central location. Helping us to service our clients. Unfortunately, the major move along with a loss of some field personnel, set us back a bit. It is anticipated that we will be back to full production very soon. In short, our goals and intentions have not changed. Toward the end of this week, we will have adjusted our work schedules and address them with each of our customers. Rest assured that completion of this project as well as others will be completed in the timeliest period allowable.

Complaint: [redacted]
I am rejecting this response because:
Good morning Ms. [redacted] I'm contacting you in reference to Re: Code Red Fire Water Restoration LLC I have not heard for Code red yet I need to know what's going on with my home if you could please contact me I would appreciate it thanks [redacted]Or ([redacted])-[redacted]
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]