Seal-Tite Basement Waterproofing

Since the work that you performed in my basement in 2009 I have had no issues at all. I would highly recommend your services to everyone.

Seal-Tite completed the work when scheduled at the estimated cost. We are fully satisfied with the work.

Seal-Tite Basement Waterproofing is by far one of the best companies with whom we have done business. Their personnel are extremely professional. One of the most important things we never seem to experience in doing business today is promises being kept. Seal-Tite does what it says they will do and when they say they will do it. You get from Seal-Tite what you expect - integrity. Their work is excellent. Our basement no longer leaks. In our opinion they are an A+ company.

Seal-Tite is the way to go if you need your basement or crawlspace waterproofed. I called them about my basement. We set up an appointment and they came out quickly. They figured out the problem and told me how they could take care of it. We then set up a date for them to fix the issue. They were on time and took care of my issue that day! I have had no problems since. I would highly suggest Seal-Tite to anyone having an issue. Very professional and courteous.

We recently had seal-tite out to resolve a wet basement for a remodel we are putting together. Gust and his crew were fantastic and the finished product was exactly the result we expected, a dry basement. This is the third job we have had seal-tite perform and we have had the pleasure of working with Gust on each one. Professionalism and care of our customers’ property is paramount with the construction services we provide and the folks at seal-tite are always respectful, courteous, and the work is top shelf. We will be using seal-tite on our next wet basement project and would certainly recommend them to anyone who wants to turn a wet basement into a dry usable space.

I was very please will their work and a very reasonable price.

Some cinder blocks in our basement were wet, and the wetness kept spreading. The representative was extremely professional and knowledgeable about our problem. The crew who corrected the problem had a good work ethic and were pleasant. We were amazed at how well they were able to clean up because the ground was a muddy mess because of all the rain we had before they came.

We waited over a month before writing a review because we've had two snow storms, and we wanted to see if the problem persisted after the snow melted. The seal on the house and the quiet sump pump are doing the job. Thank you, Seal-Tite.

Additionally, the cost of the repair work was very reasonable.

We recommend Seal-Tite. All our contacts with Seal-Tite employees, office staff, representative, and work crew, have been a pleasure.

We were very pleased with the quality work and neatness of the Seal-Tite crew. They were quick, professional, and left nothing for me to pick up! The materials used were top quality, and we have had no problems since the work was completed. I highly recommend them! Thanks for a great job!

Seal-Tite is a trustworthy, waterproofing basement, company that does quality work! I was more then satisfied with the finished product at the end of the project(4 carbon fiber wall strips). Quality customer service, time efficiency, and peace of mind are a few things you will experience when working with this company. Thankyou again Seal-Tite!

They did a good job of letting me know when work would be done worker was curious too early to tell if problem was fixed

Prompt and reliable. We had three buildings taking water, two of which were under renovation. seal-tite worked within the general contactor's schedule along with working us into their schedule. Work was neat and orderly, jobsite kept as clean as possible and the crews kept us informed. Could not ask for better service or result.

Review: I bought my house in January 2013 under the impression that the basement did not have any flooding issues. The 100% Lifetime Transferrable Warranty states that if water continues to come into the basement that the contractor will continue to fix the problem until there is no water coming in. More water comes into the sump well that can be pumped out.

I contacted the contactor and the owner "Jan" said that maybe a double sump pump would work. They installed them and sent me an invoice of $960. They do not work. They can put 20 pumps in that sump well, but all the water coming in cannot be forced out of a single 2 inch discharge line.

When I called to complain about the basement flooding, Jan told me that they would only fix the problem under a new contract. He said that he had several notes about recommendations he gave the previous owner. I asked if he has any paperwork signed by the previous owner that voids the contract and he said no. The person I purchased this house from payed $7,800 in 2006 for a Lifetime Transferrable warranty that the company will not honor.

I had to purchase a gas powered water pump to keep the water out of the basement. I have to fill it with gas every 2 hours and haven't had but several hours of sleep in the last 4 days.

Sincerely,

[redacted]Desired Settlement: I would like the company to honor their warrant by fixing the problem or refunding the money so that I can have another company do the job correctly.

Business

Response:

We were contacted by the new owner of the property in 2013. Since then we have been out to explain the situation with the customer and made recommendations on how to alleviate potential problems.

The customer indicated that he was a veteran and was a fixed income and wanted to try putting in additional pumps instead of more costly approaches. We agreed to putting additional pumps with the understanding that more work may be needed. On visiting the customer he indicated that he understood and agreed with my assessment and approach.

We proceeded as agreed providing a contract and installing the pumps as well as removing a pump put in by the previous owner.

We installed the pumps on January the 3rd and the customer still has not paid for them.

We would be happy to resolve the issue with other approaches as was explained and originally agreed to by the customer but insist that he pay for the work that was completed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The new pump were paid for in full by check. The company has not yet cashed the check for the pumps. That is not the problem. I have to have the problem with my basement flooding immediately so I would like a refund on the original contract price. I am having repairs don beginning Monday, February 17th, 2014.

As stated in my original complaint, I contacted the contractor by phone and e-mail 7 times before they would call me back. I have the phone records and emails. They did not contact me back about the pumps until I said I was contacting the Revdex.com. They are paid for and my basement continues to flood.

Regards,

Business

Response:

The customer made the initial complaint on February the 6th 2014. By the time we received the complaint the check for the work done was not received by us. The check from the customer was written after the complaint was made over a month past due. We have since received the check for the work done and, as explained to the customer before doing the work, was the first avenue to solving the problem.

We received the response from the complaint on February the 19th stating that the customer was going to have work done by another company on February 17th.

We are not sure how to respond but as explained to the customer before installing the additional pumps, we would have to see if they handled the water situation and if not we would have to install separate discharge lines for each pump.

We would be more than happy to proceed with additional work but need guidance since the customer stated that he was having additional work done before we received the response from the complaint.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After contacting the business numerous times by email and phone, they did not contact me back about installing the new pumps until I told them I was going to contact the Revdex.com. After they installed the pumps, I called and spoke with Jan the owner. I asked him if the pumps do not work what else were they going to do. He said that thy were not going to do anything else and that if I wanted additional work done that it would have to be done under a new contract. He told me hat he had all these notes and that they would not cover anything else. I paid for the pumps! That is not the issue here. The issue here is that I could not wait any longer and had to have repairs done. If the contractor was not going to honor a Lifetime Transferrable Warranty I certainly am not going to pay them for any further work. As for Jan saying that they could do something else with discharge lines etc., that is a blatant lie!

Regards,

Business

Response:

From contract:

Seal-Tite to remove existing pump and install (2) 1/2 hp Goulds pumps. Because we are not sure about whether the discharge line will be adequate. This will be the first step to eliminate the excessive water.

If further work is needed we will discuss installing another discharge line as well as adding additional lines with additional pumps. Any additional work will be done under separate contract.

Note: Discounted because current customer.

*unless any work is covered under original contract*

seal-tite did a great job on installing a sump-pump in our basement. the job was done quickly with minimal mess and we were very happy with the cost (lower than other estimates) and the outcome.

Review: In December 2013, Seat-Tite waterproofed my basement. The work done on the floor is exemplary. Water from the outside continues to drain through the outer wall in the contract area. In 9/14, Mr. [redacted], Field Engineer, came out to examine it. He had done the initial assessment and written the 12/13 contract. He determined that more work needed to be done and that it was included in the contract guarantee, which states that Seal-Tite will continue to work on the contract area until it eliminates the water drainage in the contract area, at no additional charge. A crew did more work in October 2014. The seepage worsened. On 10/27/14 the president, Mr. [redacted], examined the contract area. In opposition to the contract, he stated that it was unlikely that the contract area could be made water tight, but offered two options to improve the situation. When he did not follow up in three weeks, I read the contract in detail to determine my financial obligation and then wrote to the company. He responded, saying that the two options would cost up to $5200. My next letter quoted from the contract. I asked him to honor its terms. In order to show good faith, I stated that I would release them from their water proof guarantee if the wall continued to leak after they installed the two options. His subsequent correspondence states that the contract is invalid and uses specious arguments to make that claim. First he argued that the contract's blue print showed the wall to be 2 feet deep and that it was incorrect, thereby nullifying the contract. When I pointed out that it was his company engineer who had taken the measurements and written the contract, he then stated that the contract was for the outer wall and not the inner wall, thereby nullifying the contract. I am not asking for work on the inner wall. The water is draining from outside through the outer wall, which then penetrates the inner wall.Desired Settlement: The two options are to install a "J" drain system next to the outer wall, and to inject sodium bentonite to the inner side of the outer wall. I expect that these options will be done at no additional charge. I expect that the work will meet the same standard of quality as the work done on the basement floor. I ask that these options be installed by 3/15/15. Once these outcomes occur, I will release the company from the part of the contract that guarantees that work will continue until water drainage is eliminated. The guarantee for the materials and the other basement work that was done will remain intact.

Business

Response:

I'm glad to hear the customer is enjoying her dry basement. We did do additional work on the outside of the structure and due to the nature of the construction of her house, it made it difficult to address the outside problems. Specifically, there is an outer original wall and because years later the basement was dug out, a new inner wall was built. Because of this condition it is impossible to water proof the inner wall without undermining the original outer wall. When we went out to explain this to the customer she was satisfied and at the time we suggested some other things that could be done to help stop the water from coming through the inner wall.She then sent a letter stating that she changed her mind, and felt that we should be responsible for the issue. We attempted in two separate letters to get her to let us come out and explain the situation because it was evident in her correspondence that she did not understand the issue. She would not respond to the requests to let us come out to her house.This week we attempted again to get her to let us come out to explain the situation , and she has agreed to let us come out to her house on December 24th.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The wording of the company's written response to my complaints, and the pending nature of their proposed visit, leads me to reject the offer at this time.When Mr. [redacted] came out on 10/27, I had not reviewed the details of our contract, so when he estimated a price, I responded by asking for options that were affordable. He described the J drain system and sodium bentonite. When I did not hear back for the next three weeks, I then read through the contract and understood that continuing work in this area was under guarantee. I cannot fault him for presumably not having reviewed my contract before coming out on 10/27, since I had not. This was not a matter of "having changed my mind." In addition, I do not understand why Mr. [redacted] keeps focusing on the inner wall. It does not matter whether there is or is not an inner wall. The water is coming from outside, into my basement. Therefore the outer wall has not been water proofed.Mr. [redacted] left a voicemail on my home phone dated Wednesday, 12/17/14. I was out of town, and got the message last night. I called and spoke with him this morning.Mr. [redacted] stated twice that I do not understand the situation. He continued to refer to the inner wall, as well as stating that the company is not responsible for water leaking in from the outside that comes from under the drain that Seal-tite installed; they are only liable for water that comes from over the drain. I asked if the bottom of this drain is permeable; he stated that it is. When the second crew came out to address the ongoing seepage, it had not rained; the ground was dry. When I got home, I found that my inner wall was soaked through, with new cracks. When I called on Monday, I was informed that the crew may have run a lot of water through the drain, to test it, before recovering the drain with soil. Mr. [redacted] confirmed that when he came out. There is no ambiguity that the water is soaking through the outside wall, and also from water collected in their drain. I repeated this three times in thismorning's conversation. He responded that the crew had not come in and seen that, since I was not at home at that time. I am offended by the implication. I conduct business in an honest manner. I expect Seal-tite to do so. In addition, he did inspect the wall 2.5 days later, on 10/27, and acknowledged both the drying patches and the water trickle from higher up. I had to remind him of that. I asked again that he honor the terms of the contract. It very plainly states that Seal-tite will continue to work on the contract area until it is waterproofed. lt does not state that water coming from under their pipe is exempt. It also does not differentiate between an inner and outer wall, but I am willing to ignore that. Mr. [redacted] stated that he will come out Wednesday, 12/24 in the morning. He stated that he now thinks the problem is that the ditch has not been sufficiently pitched and will assess for that. Why did he not see that before? I hope it will be that simple. In an attempt to keep this non-confrontive, I reiterated that I will not hold the company responsible for the contract statement that all guaranteed work will continue until the area is waterproofed. After installation of the J drain and sodium treatment, I will release them from the guarantee. If re-digging the trench has the same effect as the two options, that is acceptable. I even stated that I would be willing to try one option at a time, in hopes that sufficient improvement would not necessitate both of the 2 options that I expect. But Mr. [redacted] began to equivocate at this point about doing continued work for free, or that continued work would even beeffective. lzm beginning tofeelthatevery conversation that I have with him is slippery. I reminded him, yet again, what the contract states. He acknowledged that the contract states what Seal-tite will do, not what it will not do in this regard.If Seal-tite needs to better train their engineers on contract writing, it is not my problem. If they intend to stipulate the exemptions he stated above, it needs to be written. I am experiencing this bringing up of new points as an attempt to get around the contract, as opposed to helping me "understand". And, as you can tell from the tone of this response, I am getting impatient. The contract guarantees a water proof basement in the contract area. If this equivocation continues, I will rescind my good faith offer of letting them "off the hook." If this is not resolved in a mutually professional manner, my next step will be to take it to the media. No one wailts that. Let's solve this before it escalates further.I will fax this response to Seal-tite this afternoon, and will have a hard copy for the 12/24 meeting. Today I agreed to have Mr. [redacted] be my ongoing contact. In his 12/17 voicemail, he suggested that maybe I d¡d not want to talk with him directly anymore. I thought I had to deal with him as he is listed as president in the media, but he told me today that he is not Pres¡dent. Upon reflection, I am now changing my mind. The first engineer was straightforward, and after assessing the continued seepage he stated that it was covered under the contract, and would arrange for a crew. Initially I said to wait for die-back of vegetation, and then asked to move up the crew due to my starting a new job. He was not involved in that, or what happened subsequently. If Mr. [redacted] is a peer, and not the president, then someone else should come out on Wednesday. Either way, I will record the points agreed to, and ask that we both sign it before the employee leaves.Ms. [redacted], thank you for mediating this situation. I have known about the Revdex.com for years, and have been a small business owner myself at one time. Your service is invaluable. It saves a lot of time, money and loss of good will between businesses and customers, and reduces the chance of bad publicity, which can be harmful. It helps small businesses run better. If Seal-tite resolves my complaint in a timely manner, without further confusion, I am still willing to make a positive recommendation. As I said, the floor work is exemplary. Resolving my complaint can be used by them as a lesson to re-look at their contracts, and to better train their employees in communicating with customers. On my part I will no longer allow work to be done unless I am present at the time, and I will review my contract before each interaction.Sincerely,[redacted]

Business

Response:

Business did not respond but consumer made the following statement: Mr. [redacted] came out on 12/24/14 to review the seepage problem. He answered my questions to my satisfaction. I consider the complaint to be resolved. Thank you, again, for facilitating a solution. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

My husband and I were very pleased with the results of the work Seal-Tite did foe us. Our basement den was becoming unusable until we contracted with them to fix the problem. Now we have a dry and very livable space the we love.

Seal-Tite did an excellent job in fixing our water problem. They were quick and efficient, and did a great job cleaning up after the work was done. Everything they did was done neatly and professionally. We have not had any issues, even after the heavy rains of this summer that impacted so many others in our area. Our basement stayed completely dry. I would highly recommend their work. We are glad we chose them!

Very pleased

Review: In February of 2013 we had this company waterproof our garage and a portion of our finished basement, this recommendation was done by one of their representatives. On May 15, 2014 our area received four inches of water, this resulted in our basement once again flooding. Upon contacting Seal Tite, we were advised that since we did not see the water coming in that they felt like it could not be from what they did, that it must be coming from a different source. We told them that we felt strongly it was coming from the sump pump or area where the sump pump was, he said this was not possible. He said it would be helpful if we could determine where the water came in. Unfortunately since having this done, we never thought we would need to get up and check to see if water was coming in. We asked if someone could come and assist us and we were told no. He asked me why we didn't have the entire basement area done, I responded by saying we did what your representative recommended. He was receiving several phone calls (about 200-300) according to him so he said he was going to have the gentlemen who originally came to our house to do the estimate to pull his records and call me. Now, I feel like it doesn't matter at this point why we didn't do the whole basement, we just need to know why we are still getting water. At my lunch break I drove home and took pictures of the water areas and called the company again to tell them I had pictures to show them where the puddles of water were at, asking for a return call. This did not happen. At 5:00 p.m. the same day I called again, and was informed by answering service they were closed for the weekend and they didn't know if they would return any more calls. Im sure you can imagine after spending thousands of dollars that this is very upsetting.Desired Settlement: We just want someone to come and look and help us figure out what the problem is. This is why went we to the company to start with. This was supposed to have a Lifetime Warranty, well how can they just say it wasn't something they did or didn't do if they won't even take the time to come and look. They are the professionals. We put our trust (and money) into this company. We just finished redoing our basement, new carpeting, new walls new bathroom and now we are still sucking up gallons of water. We just want help!!!

Business

Response:

The customer called and left a message on the Friday the 16th before we arrived at the office. The customer was called back as soon as we got into the office the same day. The customer indicated that when they got up in the morning there was water all over the basement. We pulled the paperwork and saw that we only did one wall of the basement and asked the customer if he could see water coming from any other area of the basement. The customer told us he didn't know. We asked if the sump pump was working and he said Yes. The customer said that he thought the water came from the sump pump but said the sump pump was working and there was no water coming out from the liner that holds the sump pump. We told him we were receiving a large amount of phone calls and could not get out to his house the same day but asked if he would look to see if water was coming in at other areas to help the service people be prepared when they came to his house. He indicated that he was going to be cleaning up the water later in the day and would try to see if water was coming in other areas.His wife called later in the day and demanded that some one come out to the house immediately that day. I explained to her all our people were out and it would not be today but we would get some one there as soon as possible. She indicated that the Estimator promised them there would be no water in the basement and I advised that water proofing one wall of the basement does not guarantee the entire basement.The first thing Monday morning the customer was contacted and advised that we would have a crew come out during the week to address the problem. The customer thanked us and we told him we would call before coming out to the house.As promised we called on Wed. to set up a time to have the crew come to their house to fix the problem. We tried to set up the crew to come on Thursday during the day but the customer said this would not work since both him and his wife worked. He said it had to be between 5:30 and 6:00pm in the evening or Friday. Since the crew was in the area we said we would get them there in the morning before they went to work and the customer again declined stating that they would be getting out of bed and getting ready for work. Finally, we agreed to the time in the evening between 5:30 and 6:00 pm Wed. evening but the customer again declined and said he could not make that time because he had to have work done on his car. We said we would call back to set up another time and he said that would be fine because "he had a lot going on in his life right now".

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We rejected the reply because the content of the reply was not accurate in several areas. In neither the conversation with either party was there ever an offer to come to our home at any time, not just that day but any day. Hence why I filed a complaint to begin with. Had that offer been made there would have been no reason to contact the Revdex.com. The second point I would like to address is the comment that he told me that only doing the back wall of the house could not guarantee water would not get it. That never was said, he asked me "why" did we only do the back wall of your house? My reply being "I do not know, you will have to ask the representative you sent to advise us. He made the recommendation and we agreed to it. We never had more than one option to choice from.

The company did contact my husband on Monday asking if we would still like them to come out? Of course he said yes. They did call on Wednesday at 3:00 p.m. giving a two hours notice that the would like to come at 5:00 and yes he was having car issues, the next offer was indeed Thursday morning which was also not convenient. We have to work and we would like to have time to talk to them without feeling rushed.

Since receiving the reply they have also contacted us again and if things work out they will be here next Wednesday, the 28th after 5:30.

Regards,

Business

Response:

This correspondence is a report on our findings after the customer allowed us to come out and evaluate the problem. We sent the same crew that did the initial work so they were familiar with the job.

The crew water tested the system. They found the system worked as designed. However, they did find a section of the system that had been altered. As they showed and explained to the customer, this may have caused the problem with their basement. Specifically, a five foot section of the flashing designed to go up against the wall had been pulled away from the wall and smashed to the floor. Since one of the purposes of the flashing is to force any water coming though the wall at the base into the system, this may have caused the water to flow over the five foot section of the system. Although, as indicated in our contract that any alteration of the system voids the warranty, we attempted to put the flashing back up in place.

Also though, since only the back wall of the basement was water proofed, the water may have come from other areas of the basement. We recommend a couple of options: 1) Install the system around the entire perimeter of the basement 2) Monitor the basement to see if the repair to the altered system takes care of the problem.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Upon arriving at our home we discussed with [redacted] (the same guy who originally did our work) what we had seen the morning we had the water in the basement. We took him to the areas we observed water and also showed him pictures. He then checked both sump pumps, the original and the one they installed by taking the caps off the openings and finding water in both of these. He verified the pumps were indeed working. We then told him that the pre-existing pump in our laundry room was the one running continuously and that the new one they installed was running intermittently that morning. We also advised him that the water did seem to have come in differently than before they installed the drainage system. We kept emphasizing the continual running of pre-existing sump pump in laundry room. I (wife) asked him to explain exactly how the new system worked with the old sump pump. He said to us "that our old sump pump should not run at all unless we were doing laundry and the washing machine was emptying into the sump pump" further stating that any water coming off of foundation in the back of our house where new drainage system was should go into the new drainage system into the new sump pump they installed. No water should reach the old pump via the foundation. I asked him to repeat this, making sure I understood what he said. He then proceeded to test the system by running a hose into our laundry putting water into the opening in the wall where the new system was to time how long it took the water to reach the new pump. The water NEVER reached the new pump. Then he took hoses and went to the back of our house, running water into the foundation at the corner of the house where the pre-existing sump pump was, to see if that pump would indeed turn on. Which it did!!!! At this point he repaired the flashing that had been damaged. He did explain the need for it. Then he told us that he wasn't sure what the problem was, and that with the pre-existing sump pump getting water from back of our house at foundation that he could have inadvertently put a hole in the bottom of the old pre-existing sump pump when he installed the new drainage system. Which would result in water coming up through the bottom of it instead of the side like it used to. He then said that we could be the 1% of the customers that they had to reopen the seal and check for damage. We thanked him generously for coming and told him how much we appreciated his honesty and understanding. As we walked him out of our home, we again thanked him. He told us he was going home that evening and calling his boss and advising him of his findings and that his boss should call us the next day. Which of course he didn't. The very last thing he said to us( [redacted]) as he left was to turn around in our driveway and say "I'm sorry if I caused your basement to flood by putting a hole in your old sump pump." We felt very good after this visit. We full expected them to at least come back and check the old pump to make sure it wasn't indeed damaged. Also, the observation we saw and was backed by the crew was that neither experiment showed the system working, actually it showed the opposite. One the water being run into the system from the laundry room NEVER made it to the new pump, and the water put in at the foundation in the back of our home did indeed cause the old pump to run. Which is exactly what [redacted] said shouldn't happen anymore. Again to repeat myself, he said that pump should only work during my laundry time. It is odd to us how the story changed from the visit to our home to the response a week later. Nothing that [redacted] said was reflected in the response other than the flashing was damaged. No weight was given for his opinion or the fact the experiments did not reflect the system actually working. No mention of the fact the old pre-existing sump should not run at all unless laundry being done.

Regards,

Business

Response:

I spoke with [redacted] regarding the situation and his rendition of the inspection is as follows. He agrees with what the customer said about some of the water going to the other sump pump. He was confused by their comments about it though. He said, the water, depending on where the water was along the basement wall would go to one or the other pump. He said that although this was not by design, it actually is a good thing because now you have two pumps in different locations helping to take care of the water. He also said that when installing the pump for the laundry , at least one hole has to be put in the liner to extend the pipes through the liner. This allows water to come through from the area under the floor. Again though, this would be considered a good thing in helping getting out the water.

He also said that he told and demonstrated to the customer that by them altering the system (where they took down the flashing) the water probably went over the area on to the floor. He demonstrated this by running a hose on the outside of the house and showing how the water comes through the weep holes behind the flashing and is normally channeled down into the system. In this case however, the flashing, because the customer flattened it to the floor, did not direct the water to the system. He told them that in a heavy rain, (I believe they had 9 inches of rain over night), the water probably came in over this area. He told them he believed this was the cause of the water entering the basement.

He said he tested the pumps and the system by putting water into it and the system worked. He proved this to the customer by putting water in various areas along the system and water never once came out on the floor. He did say that 1% of the systems fail because he has been doing this type of work for many years and has seen some legitimate service issues. In this case however, since he put in the system and tested the system and no water came out, he believes the system is fine. I'm not sure if he communicated this to the customer but of the service issues we have had over the 42 years in business, there has never been one associated with his work. Since there is always a first time, we sent him out to test the system.

I asked [redacted] if he had any suggestions on what to do. He said that other than the part of the system that was altered it worked fine and he wouldn't do anything. He did say that it was possible water came from other areas of the basement where the system was not installed and by installing a system all the way around the basement would eliminate this possibility.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This conversation is over. These people are nothing but a bunch of liars. I just wish I had taped every conversation I had with them. What person in their right mind would make this up. Who would want to go through the stress and anxiety just because. I wouldn't let these people back in my home if they were the last water proofing place on the planet. All we can say if there reputation is so great, why were they getting 200 to 300 calls the morning AFTER the rain. So sad that consumers like us have absolutely no recourse. I hope the old saying what goes around comes around really is true.

Business

Response:

We are sorry the customer feels this way. We truly attempt to satisfy all customers. In this instance the foreman who installed the job and then went back and tested it believes, as he told the customer, when they altered the system it caused the problem. However, he admitted that the water could have come from the other three walls that were not waterproofed. In any event the large amount of phone calls came because several regions we cover had upwards of 9 inches of rain in a day. I'm not sure why the customer believes this is a bad thing, this is what happens when we have a lot or rain at one time - people call with problems regarding their basements.

As a gesture of Good Will we would be willing to replace the system at no cost to the customer including the area they altered. We can not promise that the same crew will do the work because the foreman says that the system works fine as he showed the customer and would not go back to tear it out.

We would be willing to waterproof the other three walls that were not done by our company but would expect the customer to pay for this additional work.

Seal-Tite Basement Waterproofing Co. have provided service at home in New Castle, Virginia for 20 years. They respond promptly to service calls and their representatives and technicians are highly competent and efficient. I highly recommend this company.

We were very pleased with the conscientious workers, their speed at getting the job done, and the clean up was much better than I expected. We have had other workers that did inferior work in the past, but the complete opposite is true of Seal-Tite, great job, great work ethics, very pleasant experience.