Sealy Mattress Company

Initial Business Response / [redacted] (1000, 11, 2015/09/21) */ At Tempur Sealy Intl., Inc., the safety of our products is of the utmost importance to usWe ensure that our products comply with all applicable government requirements, from the local to the federal level and we are deeply concerned whenever a concern is voiced about one of our productsWe are working through the retailer and will reach out to the customer to find an acceptable resolution to this complaint It is also our understanding Mr [redacted] has been contacted by his original retailer and offered possible options the resolve the complaint which was filed Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The retailer offered to exchange the item for another chemical mattressThat doesn't solve the problemThey need to give me a refund, so I can buy a chemical-free mattress Final Business Response / [redacted] (4000, 19, 2015/10/15) */ Thank you for contacting us in reference to [redacted] Based on the information our company has received, the customers original retailer refunded his purchase price on 9/29/Since Sealy did not directly receive payment for the sleep set, our information is based on information supplied by the consumers retailer Final Consumer Response / [redacted] (2000, 21, 2015/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the check on 10/16/Thank you

Thank you for taking time to contact our officesSince we do not sell directly to consumers all warranty claim are handled by the retailer through their customer service departmentIn this case you will need to contact *** customer service at *** to file your warranty claimIf you have
already filed a warranty claim with your retailer and would like us to review your claim with the retailer, please provide us a copy of your original sales receipt.Thank you

Initial Business Response /* (1000, 11, 2015/09/21) */
At Tempur Sealy Intl., Inc., the safety of our products is of the utmost importance to us. We ensure that our products comply with all applicable government requirements, from the local to the federal level and we are deeply concerned whenever...

a concern is voiced about one of our products. We are working through the retailer and will reach out to the customer to find an acceptable resolution to this complaint.
It is also our understanding Mr. [redacted] has been contacted by his original retailer and offered possible options the resolve the complaint which was filed.
Initial Consumer Rebuttal /* (3000, 13, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The retailer offered to exchange the item for another chemical mattress. That doesn't solve the problem. They need to give me a refund, so I can buy a chemical-free mattress.
Final Business Response /* (4000, 19, 2015/10/15) */
Thank you for contacting us in reference to [redacted]. Based on the information our company has received, the customers original retailer refunded his purchase price on 9/29/15. Since Sealy did not directly receive payment for the sleep set, our information is based on information supplied by the consumers retailer.
Final Consumer Response /* (2000, 21, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the check on 10/16/15. Thank you.