Sean R Thomas MD, Inc

I am not going to play the he said she said gameThe patient has not been here since 6/12/17, a copy of chart note, Rx and fax verification attachedWe have done nothing inappropriateThe referral the patient asked for at that time was for bariatric surgeryWe try and help all of our patientsWhen they complain, they will be discharged from our practice

I am rejecting this response because: this is the worst office I have ever been to. I asked for a dermatology consult at the time also and I didn't get that until I bugged them for 2 weeks straight. so after 6 months of worrying if I had cancer again or not I finally got a referral. They do not EVER answer the phone.  impossible for Rx and referrals.  When you do go in for a visit it is a minimum of an hour later than your appt.  I am considering going to the AMA over this.  this is how bad the office staff is, and the Doctor I have never actually seen

We received a fax from Walgreens on 12/14/2017 requesting a refill for glucose strips, which we approved and faxed back the same day. We never received a request for syringes. On 12/22/17 the patient called our office and yelled at my receptionist saying we did not refill her syringes, my...

receptionist transferred the call to our M.A., [redacted] and the patient left a very profane message as [redacted] was rooming patients at that time, the message was left at 11:25 a.m. [redacted] called Walgreens pharmacy at 4:50 p.m. and spoke with Lenny at the pharmacy and refilled her syringes, as we had never received a fax from them. She then called the patient and told the patient that she had refilled her syringes, but did not appreciate the profane message she had left on her machine. No one in the office treated her inappropriately, she was very rude. The problem (which was never a problem) has been resolved and in a timely matter.