Complaint: [redacted]I am rejecting this response because:
There was no lying involved. The fact of the matter is that contractually they owe us $160. If they chose to pay some neighbor money for whatever reason that's not our problem. The issue is that they contractually owe us $160. If they want to pursue attempting to have us give them even more than the $14,000 or so that we already have then after they pay send us a bill. The issue is in the legal contract. So my simple question is, does the company owe us money according to the contract that they gave us and had us sign or not. If the answer is yes, which it is, then kindly pay us the money. That is all.Sincerely,[redacted]
In response to the complaint filed by [redacted], there is a little bit of information the customer is leaving out. It is true we were two days late for the delivery which would normally entitle the customer to a refund of $160.00. However, in order to avoid shuttle charges, the customer...
instructed the driver to drive on a part of the property that he claimed he owned. After damages to the grass occurred, we were contacted by the customer’s neighbor for damages totaling $350.00. We spoke with the customer and asked him to pay his neighbor since he had lied to us and claimed this property as his own to avoid a shuttle fee. He refused and keeps insisting we owe him $160.00. Technically he owes us the difference of $190.00 but we are not pursuing the issue. The member was made aware of the possible shuttle required for the delivery in advance, we told him the driver would do what he could but a smaller truck may be required. The customer lied to get his delivery at all cost and in the end we ended up paying for damages that should have never happened if the customer had just been honest.
Complaint: [redacted]I am rejecting this response because:
There was no lying involved. The fact of the matter is that contractually they owe us $160. If they chose to pay some neighbor money for whatever reason that's not our problem. The issue is that they contractually owe us $160. If they want to pursue attempting to have us give them even more than the $14,000 or so that we already have then after they pay send us a bill. The issue is in the legal contract. So my simple question is, does the company owe us money according to the contract that they gave us and had us sign or not. If the answer is yes, which it is, then kindly pay us the money. That is all.Sincerely,[redacted]
In response to the complaint filed by [redacted], there is a little bit of information the customer is leaving out. It is true we were two days late for the delivery which would normally entitle the customer to a refund of $160.00. However, in order to avoid shuttle charges, the customer...
instructed the driver to drive on a part of the property that he claimed he owned. After damages to the grass occurred, we were contacted by the customer’s neighbor for damages totaling $350.00. We spoke with the customer and asked him to pay his neighbor since he had lied to us and claimed this property as his own to avoid a shuttle fee. He refused and keeps insisting we owe him $160.00. Technically he owes us the difference of $190.00 but we are not pursuing the issue. The member was made aware of the possible shuttle required for the delivery in advance, we told him the driver would do what he could but a smaller truck may be required. The customer lied to get his delivery at all cost and in the end we ended up paying for damages that should have never happened if the customer had just been honest.