Seaport Moving & Storage

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I am not irrational and indicated I would share my experience on the appropriate web sites due to SeaPorts non-responsiveness I would like to have the legs forwarded to me and be reimbursed for the time I spent unloading the truckThe rug was rolled up by the original crew, I watched them and I am sure they will confirm thisI want the rug found and delivered to meAll of this could have been avoided if Seaport had made a good faith effort to solve this problem

Complaint: [redacted] I am rejecting this response because: There was no lying involvedThe fact of the matter is that contractually they owe us $If they chose to pay some neighbor money for whatever reason that's not our problemThe issue is that they contractually owe us $If they want to pursue attempting to have us give them even more than the $14,or so that we already have then after they pay send us a billThe issue is in the legal contractSo my simple question is, does the company owe us money according to the contract that they gave us and had us sign or notIf the answer is yes, which it is, then kindly pay us the moneyThat is all.Sincerely, [redacted]

In response to the complaint filed by [redacted] , there is a little bit of information the customer is leaving out. It is true we were two days late for the delivery which would normally entitle the customer to a refund of $160.00. However, in order to avoid shuttle charges, the customer... instructed the driver to drive on a part of the property that he claimed he owned. After damages to the grass occurred, we were contacted by the customer’s neighbor for damages totaling $350.00. We spoke with the customer and asked him to pay his neighbor since he had lied to us and claimed this property as his own to avoid a shuttle fee. He refused and keeps insisting we owe him $160.00. Technically he owes us the difference of $190.00 but we are not pursuing the issue. The member was made aware of the possible shuttle required for the delivery in advance, we told him the driver would do what he could but a smaller truck may be required. The customer lied to get his delivery at all cost and in the end we ended up paying for damages that should have never happened if the customer had just been honest.

If Mr*** wishes to enforce the contract, he will owe moneyThe money to the neighbor was paid on behalf of Mr*** and will be added to his contract as 3rd party servicesThe fact is that Mr*** needed a shuttle because his residence could not accommodate an 18-wheelerHe did not want to pay for a shuttle and instructed our driver to drive on property that he claimed was his and this caused additional chargesYou can tell by Mr*** response he has not even spoken to his neighbor about the damage that was a result of his actions

Complaint: ***I am rejecting this response because:
There was no lying involvedThe fact of the matter is that contractually they owe us $If they chose to pay some neighbor money for whatever reason that's not our problemThe issue is that they contractually owe us $If they want to pursue attempting to have us give them even more than the $14,or so that we already have then after they pay send us a billThe issue is in the legal contractSo my simple question is, does the company owe us money according to the contract that they gave us and had us sign or notIf the answer is yes, which it is, then kindly pay us the moneyThat is all.Sincerely,*** ***

In response to the complaint filed by *** ***, there is a little bit of information the customer is leaving outIt is true we were two days late for the delivery which would normally entitle the customer to a refund of $However, in order to avoid shuttle charges, the customer
instructed the driver to drive on a part of the property that he claimed he owned. After damages to the grass occurred, we were contacted by the customer’s neighbor for damages totaling $We spoke with the customer and asked him to pay his neighbor since he had lied to us and claimed this property as his own to avoid a shuttle feeHe refused and keeps insisting we owe him $Technically he owes us the difference of $but we are not pursuing the issue. The member was made aware of the possible shuttle required for the delivery in advance, we told him the driver would do what he could but a smaller truck may be requiredThe customer lied to get his delivery at all cost and in the end we ended up paying for damages that should have never happened if the customer had just been honest

Mr*** had our visual estimator come out to his home to give him an estimate, during the time of the estimate she noted a very heavy bar that was crated, she did indeed tell Mr*** our crew can move the bar from one garage to the otherOn the day of the scheduled move the crew
arrived as planned and began to open the contract and do a walk through to get instructions on what to move, as the foreman spoke to Mr*** in regards to the bar the request became different then what was agreed upon at the time of the visual estimateHe requested the crew to move the heavy crated bar from his garage at the pick up into the inside of the new home at the destinationThe foreman explained we could take it from garage to garage but it would be too difficult to take in through any doors or steps without it being professionally uncrated. Mr*** then told our foreman if we cannot move the bar he wishes to decline our total moving service and would find another company We are not responsible as to what he paid or was charged by others, our price was never a binding estimate, it was based off hoursIt could have been more or less and could have very well been $ We did not do Mr***'s move and we do not see how we are part of how much he paid or agreed with the other companyIf anything, Mr*** should address any over payment or concerns with the moving company that completed his move for him

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am not irrational and indicated I would share my experience on the appropriate web sites due to SeaPorts non-responsiveness I would like to have the legs forwarded to me and be reimbursed for the time I spent unloading the truckThe rug was rolled up by the original crew, I watched them and I am sure they will confirm thisI want the rug found and delivered to meAll of this could have been avoided if Seaport had made a good faith effort to solve this problem

In response to the complaint filed by *** ***, the partner of our customer *** ***We were very shocked to see the complaint from Ms*** as we have been currently working very close with her on a daily basis to resolve her concernsOn March 13th, we picked up the items as
requested in Portland, ORThe customer was not ready for delivery so the plan was to store their belongings until further notice On May 26th, Ms*** contacted our office requesting delivery to Bend, OR as soon as possible. Please keep in mind that peak season for moving companies begins mid May and the end of the month is always completely bookedWe rearranged our schedule, going above and beyond to meet Ms***’s delivery requests The first available delivery date we could offer was May 30, in the evening, the distance to Bend is approximately to hours awayWe advised Ms*** of the date and evening delivery timeShe agreed because she wanted her items as soon as possible. We do not dispute the fact that items did not get loaded for her delivery, the treadmill and refrigeratorAs soon as we were made aware of the situation we scheduled them for deliveryThe items were delivered on June 2, The only other item noted on her notification of loss or damage form was a blanket chestClaims are filed and settled with our claims departmentMs*** has yet to file a claim, we need her to proceed with the process in order to resolve the matterWe are unsure where Ms*** came up with the settlement amount of $since she has still not filed the claimShe chose to waive additional valuation and insuranceUntil a claim is filed there cannot be a settlement amount

We have been attempting to work with Mr*** on his complaint but he is becoming irrational and threateningHe was advised to completely unpack before filing a claim because only one claim can be filed per move. We have located the missing legs to the cabinet but there is
no rug listed on the inventory, nor was there a rug listed on his in-home estimate prior to the moveThere is no proof this item ever existed. Rugs are never packed in a box so there is no way an item of this size could have been packed or missed during a survey or a moveAll claims needs to handled directly through our claims service, not by sending threatening emails to our office managerThe inventory list shows all items are accounted for except the legs for the cabinet, and Mr*** has a copy of all paperwork

*** *** did in fact contract SeaPort moving and Storage to relocate her from Vancouver, WA to Irmo, SCHer pickup was completed on date she requested 11/4/2017, yes the crew was late to the pickup and once *** expressed her concerns to our manager on 11/8/she was then offered a 5%
discount on her total move in which she gladly exceptedHer first available delivery date was 11/8/2017, we do have a day delivery guarantee based off the first available date provided by the customer, after the 21st day we reimburse our customer $per each late day because unforeseen things do happen and at times we do not make the day guaranteeIn this case we unfortunately were late to delivery but it was communicated with *** that once her move was complete she would be issued a refund for each late dayAs for the missing television this Revdex.com complaint is the first time that our company has been made aware of thisIf *** would have called or e-mailed us to notify us of this situation we would have gladly followed through with a missing item investigation and then referred her to our claims department as we do with any other customer that has a missing/damaged item*** called the office on 11/20/asking to speak to a manager to express some more concerns she hadDanielle (office manager) was not available right at the moment but did attempt to return her call that same day, *** did not answer but then followed up with an e-mail stating "I am in a meeting now can we talk in the morning I can call you around 1??" Danielle then replied "Ok, perfect!" *** never called as she stated she wouldWe are more than happy to provide the string of e-mails if need beUnfortunately the lack of communication falls on ***'s behalfWe do not have any e-mails other than the one stated aboveWe only had one person working in the office on 1/20/18, and we verified with him that *** did not call the officeThere is no reason that any of her concerns/issue would have gone ignored had she would have called the office and spoke to any of our employees they would have been addressed right away as strive in providing excellent customer service*** comments about horrible customer service and rude people who do not care about the company or customers is just unfair and doing injustice to a lot of hard working peopleAs a resolution we are offering the following, *** will get the $per day for late delivery as stated in the contract5% discount off her entire move for late arrival to pick upShe may file a claim as any customer would do for missing/damaged items and the claim will get processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do have additional comments, Seaport still owes me money from the move, I still have not received that as well I believe it was dollars or somewhere around there, also I did send an email on the 21st regarding the missing Tv and broken glass, and still have no received a responseCan they please send the check to my current address with any additional late fees that they will be payingThank you
Sincerely,
*** *** ***