Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ We have been working with this customer since During that time we have spoken to him times about various aspects of our engagementWe have created content, managed key words and videos to help gain search visibility for the studio through its presence on our web propertiesOurs is a low cost month to month service and the client is able to cancel at any timeThe customer cancelled on August 11th a day after his billing cycle hitThat was an unfortunate coincidence and we are happy to refund that last paymentHowever it seems unreasonable to claim that a service which was delivered on a month to month basis and has been managed routinely during that time should be refunded retroactively when it could have been cancelled at any point while it was being delivered Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I do appreciate that the company offered their service on a month to month basis with the customer able to cancel, the fact is that I was told each time that it would take several weeks to see resultsI do accept some responsibility for the fact that I did not closely monitor to see if I was getting the results that I was promisedHowever, when I hire people to do work for me, I have to trust that they are doing a good joband monitoring the results themselvesAnd if their efforts are not producing the desired outcome, they should either correct it themselves, or not charge their client for a service that does not produce the promised or implied result
Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ We have been working with this customer since During that time we have spoken to him times about various aspects of our engagementWe have created content, managed key words and videos to help gain search visibility for the studio through its presence on our web propertiesOurs is a low cost month to month service and the client is able to cancel at any timeThe customer cancelled on August 11th a day after his billing cycle hitThat was an unfortunate coincidence and we are happy to refund that last paymentHowever it seems unreasonable to claim that a service which was delivered on a month to month basis and has been managed routinely during that time should be refunded retroactively when it could have been cancelled at any point while it was being delivered Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I do appreciate that the company offered their service on a month to month basis with the customer able to cancel, the fact is that I was told each time that it would take several weeks to see resultsI do accept some responsibility for the fact that I did not closely monitor to see if I was getting the results that I was promisedHowever, when I hire people to do work for me, I have to trust that they are doing a good joband monitoring the results themselvesAnd if their efforts are not producing the desired outcome, they should either correct it themselves, or not charge their client for a service that does not produce the promised or implied result