Company's response below:Ms***, I received your letter regarding the complaint made by Mr*** ***, regarding his participation in our debt management program. Through no fault of his, and due to infrastructure changes within our agency, there were issues with his payments thru
the program. Those issues were resolved and we have made payments on his behalf to his creditors each month since July and have been able to pull funds from his account since August. We certainly don’t want Mr***’s credit hurt by our agency as we are in the business of helping clients raise their scores. I have been waiving the monthly fee to him for the last months (a total of $140). I would be very happy to send anything I need to any creditor or credit bureau. I simply need him to send me his creditor statements with the fees he was charged and I’ll contact them to clear it up. Thank you *** *** *** *** *** *** *** **
Company's response below:Ms***, I received your letter regarding the complaint made by Mr*** ***, regarding his participation in our debt management program. Through no fault of his, and due to infrastructure changes within our agency, there were issues with his payments thru
the program. Those issues were resolved and we have made payments on his behalf to his creditors each month since July and have been able to pull funds from his account since August. We certainly don’t want Mr***’s credit hurt by our agency as we are in the business of helping clients raise their scores. I have been waiving the monthly fee to him for the last months (a total of $140). I would be very happy to send anything I need to any creditor or credit bureau. I simply need him to send me his creditor statements with the fees he was charged and I’ll contact them to clear it up. Thank you *** *** *** *** *** *** *** **