Sears Canada Inc

*** To finally fix my range nearly took months to fix!!!!!!!!!! It took a week and half for them to come out and look at and than order partsAnd when the day came to install those parts they call that morning to say "the service man will be unable to come today, the next appointment will be in a week" A WEEK!!!!!!!! Never mind I had to take time off of work for this tooIn the end they did this kind of thing happened another times!!! And in the end for all my troubles all they can do is a *** gift cardLike I'll ever shop there again!!!!!!!!!!!!!!!! *** ***

Of the past four orders that I have placed with Sears, only one has arriaved when promised They won't allow the customer to cancel the order even when it is already lateMthey are unable to give a correct date for the rescheduled delivery They won't refund delivery fees when the miss their own deadlines *** *** *** They couldn't even give me a correct shipping tracking number for *** with whom my packages were shipped Terrible!

I ordered two freezersOne was damaged and therefore not deliveredI have called many times; consuming hours of my time, put on hold always for long periods of time and transferred to another operator and having to repeat the same story going nowhereEvery time I call I get another explanation and the whole experience makes me feel like a hostageNearly 700$ of my money is being withheld by sears for an item I have not received despite (after many frustrating phone calls getting me to the point of hysteria) having cancelled my order So after nearly two months not only do I not have the freezer but I have yet to talk to someone who will process a refund.when I demand to speak to a supervisor I'm put on hold and eventually the call drops Corporate names for the business have no assigned phone numbers so you keep getting stuck talking to the call Centre My next step is to call *** and ask if they can retract the chargeUnbelievableSo very unprofessional and amazing that this can still happen ***UnrealThey should be ashamed of themselves.I will never purchase or go into a sears again *** ***

I have a terrible experience with Sears on line ordering...I see where others have had the same experience with "credit card" not being able to use it...just every excuse in the book why it isn't valid...they told me to call the bank which I did, they said it was perfectly fine and he couldn't see where they even tried to use it....After all this I get an email saying "order cancelled" with all do respect the problem is not mine it is SEARS and like the other people they will not tell the truth it is "in the system" . I used my credit card the day before with their competitors and the parcel arrived in 2 days..[redacted]....I am waiting after 5 phone calls to see the outcome of this experience, [redacted]...

I orders a quality mattress sleep set on February 27 for $150 [redacted]. I was called Saturday by an associate who quickly moved fluidly from 'we have to cancel your order' to 'BUT we have an exclusive offer just for you!'. The offer was one of three choices of lesser brand mattresses starting at ~$900 [redacted],

Long story short, Sears did not have stock of the sleep set I purchased (and hasn't for years now as per the phone rep.) and doesn't have plans on restocking the item or fulfilling my original order. [redacted]

[redacted] I placed an online order on Nov. 04 ([redacted]) and requested it be delivered to my local pickup location, [redacted] at [redacted] Rd in Victoria. My order totalled $186 so I was eligible for home delivery but opted to pick it up. Fast forward to Nov.28 when I decided to call customer service and check on the status on my order. The only email I had received prior to this was that it had been shipped. After 20 plus minutes of annoying advertising, prompts and background music I finally got a real human who called herself Lisa. She informed me that my pick up location was no longer taking shipments and my order had been delivered to my Sears store downtown. She also said there was a glich in the system and that is why I was never informed that my parcel actually arrived on Nov. 10. She said they normally hold it for 7-10 business days to which I asked if it is even there anymore? Lisa put me on hold (again) and made multiple attempts to call the store, to no avail. Now I have been on the phone for almost one hour. She promised to email me by the end of the night to update me on the status. I probably don't need to tell you that this didn't happen. When I tried to call the store myself, I had to endure more telephone prompts only to get a message that all employees are busy with customers and I would have to try my call again later. ARE YOU KIDDING ME!!!!!!! I tried a few times and was never connected to a human. So, I still don't know where my order is and there is no credit on my credit card to reflect its return. Big corporations such as Sears are automating yourselves right out of the very customers you are attempting to streamline. [redacted] I have not heard back.

We had our appliances ordered from Sears for our brand new home. Sears Canada chose [redacted] to deliver the appliances. After delivery the house was left dirty and messy. The guys had mud marks on the doors frames and walls at more than 6 locations. Since the delivery guys were rude, I chose to speak to the Sears Store in Fort Mcmurray. The store manager shocked me by saying that [redacted] was not thier contractor and its [redacted]'s responsibility to fix it. When I called [redacted] and left 4 messages they did not respond. I finally called Sears customer care and asked them to intervene but all they said is Sears Fort Mcmurray has to resolve the issue. [redacted]

TL;DR : Ordered a couch, was delayed twice for delivery, took a month to finally get it.
Sectional came in 2 different colours, one piece beige, one piece brown. Continue if
you want to read the long full version, warning there are some obscene language to be
read. Don't order online or at all from Sears!!!

Sept 1 around midnight
So were to start... I believe that you should take everything with a grain of salt.
Yes you often hear more bad than good when it comes to companies. I wanted to believe
that Sears was still the gem that was once my mothers go to store, after all they've been
around so long they must have the business figured out. Boy was I wrong, [redacted]

So let's talk about what my situation is. I ordered a couch on the 1st of September (along
with a TV stand), upon check out, my delivery date was stated to be the 16th of Sept. This
was perfect, I was ecstatic since this was a day after my closing date on my Condo, so the
elevator was booked for that day and I was on the road to a smooth move. I wouldn't have
ordered it in the first place if it wasn't that date since I could find a couch at a local
shop and have it shipped for that day. I received the email confirmation minutes after finalizing
my order. The delivery date was marked for Sept 23rd. I don't understand how the order went
from a delivery date from the 16th to the 23rd in minutes. I called the toll free number and
was answered by an offshore operator (it was 1 am in the morning). The operator failed to have
any information, since they only have general information for inquiries, and told me to call
back between normal operating hours (8am to 8 PM I believe). Next day, the operator tells me
that the couch is back ordered. How the website doesn't tell you this information before ordering
is a mystery, [redacted] Now I have to book the elevator for the 23rd.
I don't know what time it would come in, so I had to tell the front desk at my Condo to book me
a slot for an unspecified time for that day. I don't want to be that [redacted] that books the whole
day, just so I can get 2 pieces of furniture sent.

Sept 21
The 21st comes and I receive an automated call. They give you a 7am - 6pm window to wait for the
delivery. This might be standard for most places so beware if you live in a Condo and have to book
specific time slots for the elevator for move in/out. So that still doesn't help me but I recall
the second operator telling me that the automated call will give me a tighter window 12 hours before
the delivery day. The next day comes and the automated call says that the delievery will be there from
9am-1pm. Luckily the elevator was free until 2 pm, so it should be good to go. A little before 1 pm
I get the call from the delivery guys and they're here to drop of my stuff. The problem is, only one
piece was to be delivered, my TV stand. The delivery guys know nothing about delivering a couch, and
how should they since they're an outsourced company with no real affiliation other than deliveries.
There was no email or phone notification saying that my couch was delayed either.

My third call was pretty irrate to the toll free number, and I sincerely feel bad toward the operator
that answered my call. Anyway, she says how much she's sorry and that she understands how it must
feel,[redacted]
[redacted] I was told this time, that the order was to come on the 30th of Sept. So I
went to the front desk to book a time, which was 10am - 2 pm since they need a 4 hour window. I called
my 4th time to specify the time with the operator but was told that it would cost me an additional charge
to have a 4 hour window for my delivery. Oh boy did this set me off. After a short conversation about
how mad I was with the whole ordeal, she put me on hold to speak with a manager about getting this window
secured without charge.

Sept 30
The delivery finally came. The move was smooth mainly because the delivery men know what they
were doing (not like the rest of this [redacted] show). I unpacked the couch and lo and behold one piece of the
sectional was beige and the other was light brown. Like 2 [redacted] coloured shades different, totally noticeable.
At this point, I'm done with it all, I'm gonna deal with it