Sears Carpet And Upholstery Care

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ May X XXXX Revdex.com Ave Edmonton, Alberta Re XXXXXXX H [redacted] I am writing regarding a concern Ms [redacted] has with the service she had recently received by our company Regretfully we had noted the wrong telephone / cellular numbers to contact her with respect to the initial visitAs result we had been late and the information passed along to our tec in the field was as result incorrect, when we re scheduled her we entered the re schedule information incorrectly I am happy to tell you that we have successfully completed her warranty spot cleaning on May Ms [redacted] purchased [redacted] on one of her rooms and as such we guarantee we will ensure it stays clean for one year, this visit was one of those warranty calls at no charge to herEvery visit is important to our company and it is with sincere regret we missed her due to our errors not once but two times, this is very unusual for our office Ms [redacted] is requesting we give her Rooms and the cleaning of two sets of steps also to include [redacted] on all areas, and although we want only to ensure our customers are indeed satisfied, the value of that service would far outweigh the initial service she has us provide back in when she purchased the [redacted] in her Family room only and cleaned other areas in her home I would like to offer Ms [redacted] a No Charge cleaning of her Family Room ( the room under our warranty) and include the re application of the [redacted] as she purchased it in That service does have a value of $Plus G.S.TWe of course will provide a further Year warranty against stains / spots so that she may call us us to times in the following year at no charge to clean the Family room as necessary I would like to point out that we had also cleaned her Ducts for her and she did indicate she was very happy with the service we providedIt is very unusual for our office to make such fundamental errors not once but twice, please be assured this is not commonplace for our service and we have taken steps to remedy this error so that we can ensure we do not repeat this chain of events It is my hope that Ms [redacted] will view our offer to clean and apply [redacted] her Family Room for her at no charge as a fair and sincere measure of our apologies for her inconvenience Sincerely, [redacted] President Guaranteed Carpet, Upholstery and Air Duct Cleaning Ltd o/a Sears Carpet And Upholstery Cleaning Sears Air Duct Cleaning Edmonton, Alberta A Proud Service Provider For Sears Home Services Since 5519-Ave Edmonton, Alberta T6B-2J Tel #XXX-XXX-XXXX Fax #XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the business [redacted] I also had to adjust my work schedule each time to accommodate the missed appointments, which actually equates to a loss of wages for me to the tune of $250.00! [redacted]

Initial Business Response /* (1000, 5, 2016/02/04) */
Hello,
Please note that prior to the receipt of Mr E*** complaint via the Revdex.com we had already offered to remove the Humidifier in question and provide a full refund
It should be noted we made several no charge visits to Mr Esquires
home to look into his concernsA larger humidifier was suggested in this case however he was not interested in upgrading the unit as they use more water, we carry all makes and models available and a larger model was offered to him in addition we would provide the further labor at no additional charge
We have scheduled a visit for February nd to remove the unit, Mr E*** has now re scheduled that visit to February 9th, providing he will be available then w will remedy the concern
As a long time service provider to *** we always stand fully behind what we sell
Sincerely,
Andrew B***
President
Guaranteed Carpet, Upholstery and Air Duct Cleaning Ltd
o/a
Sears Carpet And Upholstery Cleaning
Sears Air Duct Cleaning
Edmonton, Alberta
*** *** ***
5519-Ave
Edmonton, Alberta
T6B-2J
Tel #780-436-
Fax #780-434-
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all we did make arrangements Feb and he was going to charge me $to take unit back NOT until I complained to *** head office in Ontario that a supervisor talked to himHe says to supervisor that he was giving me a full refund but that was not the case
Feb scheduled again a no show and no phone callThis was not the first timeSchedule was for 1pm - 3pmCalled them at 4pm did not have me on their schedule so had to reschedule Feb *** *** ***
Offered me other units, why would I want your poor serviceDon't want anything else to do with themYes u came out for free service times and now a 4thOnly had humidifier for months and has year warranty
I will see when they come take the unit back how well they patch up my furnace and if I actually get a full refund and how long it will take for the refundThat's if they actually show up!
*** *** *** *** *** ***
Final Consumer Response /* (2000, 10, 2016/02/08) */
The humidifier was picked up and furnace repatched by their tech John who did a goodjobFull refund was given by checkIssue solved but shouldn't have had to go through *** head office to get this problem solved

Initial Business Response /* (1000, 5, 2015/05/06) */
May X XXXX
Revdex.com
16102 100 Ave
Edmonton, Alberta
Re XXXXXXX H .[redacted]
I am writing regarding a concern Ms [redacted] has with the service she had recently received by our company.
Regretfully we had noted the wrong telephone / cellular...

numbers to contact her with respect to the initial visit. As result we had been late and the information passed along to our tec in the field was as result incorrect, when we re scheduled her we entered the re schedule information incorrectly.
I am happy to tell you that we have successfully completed her warranty spot cleaning on May 3 2015.
Ms [redacted] purchased [redacted] on one of her rooms and as such we guarantee we will ensure it stays clean for one year, this visit was one of those warranty calls at no charge to her. Every visit is important to our company and it is with sincere regret we missed her due to our errors not once but two times, this is very unusual for our office.
Ms [redacted] is requesting we give her 4 Rooms and the cleaning of two sets of steps also to include [redacted] on all areas, and although we want only to ensure our customers are indeed satisfied, the value of that service would far outweigh the initial service she has us provide back in 2014 when she purchased the [redacted] in her Family room only and cleaned other areas in her home.
I would like to offer Ms [redacted] a No Charge cleaning of her Family Room ( the room under our warranty) and include the re application of the [redacted] as she purchased it in 2014. That service does have a value of $79.99 Plus G.S.T. We of course will provide a further 1 Year warranty against stains / spots so that she may call us us to 4 times in the following year at no charge to clean the Family room as necessary.
I would like to point out that we had also cleaned her Ducts for her and she did indicate she was very happy with the service we provided. It is very unusual for our office to make such fundamental errors not once but twice, please be assured this is not commonplace for our service and we have taken steps to remedy this error so that we can ensure we do not repeat this chain of events.
It is my hope that Ms [redacted] will view our offer to clean and apply [redacted] her Family Room for her at no charge as a fair and sincere measure of our apologies for her inconvenience.
Sincerely,
[redacted]
President
Guaranteed Carpet, Upholstery and Air Duct Cleaning Ltd.
o/a
Sears Carpet And Upholstery Cleaning
Sears Air Duct Cleaning
Edmonton, Alberta.
A Proud Service Provider
For Sears Home Services
Since 1995
5519-82 Ave.
Edmonton, Alberta.
T6B-2J6
Tel #XXX-XXX-XXXX
Fax #XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business. [redacted] I also had to adjust my work schedule each time to accommodate the missed appointments, which actually equates to a loss of wages for me to the tune of $250.00! [redacted]