Sears Hardware

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However there is one correction to their response I started this process on December 9th, I made at least visits to the store between Dec9th and Jan24th In addition I spent several hours on the phone with customer service for the Sears Credit Card On Jan24th I also contacted Sears Corporate Office in Hoffmann Estates and was given assistance there I don't know if it was your intervention, the intervention of the WisConsumer Complaint that I also filed, or the assistance of Sears Corporate, but I finally received the resolution that should have happend on December 9th when I cancelled the purchase of the dishwasher You may consider this matter closed Regards, [redacted]

We began working [redacted] issue when contacted late on Friday 01/24/14, When he came back on the 28th we let him know we were still pursuing a solution, which we did get later that day. He was given his credit of $540.53 on sales check [redacted] (after his 5%... discount for using his sears card.) I am sorry the warehouse was not able to correct this promptly, but I do want to Thank [redacted] for giving the store a chance to look into and resolve the issue on the 24th. Sincerely, [redacted] Store Manager

I called customer and all is well.
background-">Thanks

We began working [redacted] issue when contacted late on Friday 01/24/14, When he came back on the 28th we let him know we were still pursuing a solution, which we did get later that day.
 
He was given his credit of $540.53 on sales check [redacted] (after his 5%...

discount for using his sears card.)
 
I am sorry the warehouse was not able to correct this promptly, but I do want to Thank [redacted] for giving the store a chance to look into and resolve the issue on the 24th.
 
Sincerely,
 
[redacted]
Store Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However there is one correction to their response.  I started this process on December 9th, 2013.  I made at least 3 visits to the store between Dec. 9th and Jan. 24th.  In addition I spent several hours on the phone with customer service for the Sears Credit Card.  On Jan. 24th I also contacted Sears Corporate Office in Hoffmann Estates and was given assistance there.  I don't know if it was your intervention, the intervention of the Wis. Consumer Complaint that I also filed, or the assistance of Sears Corporate, but I finally received the resolution that should have happend on December 9th when I cancelled the purchase of the dishwasher.
You may consider this matter closed.
Regards,
 
[redacted]