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Sears Holdings Corporation Reviews (5890)

Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - *** * ***
class="InsideAddress"> Dear Ms***: We have completed our investigation of Ms***’s complaint regarding her dissatisfaction with her washer and her request for a replacement Ms*** has a Top Loading High Efficiency Low-water washer which requires regular monthly maintenanceThe exact monthly maintenance actions are detailed on pages and of the owner’s manualThat being said our research shows that we have sent service technicians to diagnose the washer and have found no mechanical issues at all It is important to note that there are only two (2) mechanical failures that could be causing clothes to be damaged in this model, that being either the interior Basket or Wash plate if either of these items has a sharp piece or spar either issue could snag the clothing and cause minor damageBoth these items have been checked and found to be in good conditions without sharp edges or sparsThe other issues that could cause damage to clothing all fall under customer miss use, the most common one being that the washer is overloaded and the incorrect cycle being selectedWhen a washer is over or improperly loaded the clothes can get too high in the basket causing them to get caught along the top of the Basket where it meets the drumThis is listed in her owner’s manual under “Troubleshooting” starting on page and continuing until page While we understand Ms***’s dissatisfaction with our continued refusal to exchange or return her washer, we have found no extenuating circumstances that would justify this exception to our stated policy and have closed our case We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** direct ***.***@searshc.com

Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title:***
September 23,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms.***
We have completed our
investigation Mr.*** complaint regarding his dissatisfaction with Sears Home Services
First, we would like to apologize to Mr.*** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr.*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr.*** concerns to the District Service Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Mr.*** complaint, so that future problems can be averted
Our records show that on September, 2015, the technician returned to Mr.*** home to install a drier that was previously orderedOnce the part was installed, the refrigerator was tested and found to be operating properlyAgain, we sincerely regret any inconvenience Mr.*** may have experienced due to the delay in repairing his refrigerator
While we understand that Mr.*** requested a refund for his refrigerator; we are unable to honor this requestMr.*** purchased the refrigerator on April 7, 2015, and in accordance with Sears' Return Policy, he had days to either exchange the refrigerator or return it for a refundOn a more positive note, our records show that Mr.*** refrigerator is not only covered by the manufacturer's warranty, but also carries a Master Protection Agreement (MPA)Therefore, if the recent failure resulted in any food loss, he can call our Protection Agreement Department at (***)*** to file a food loss claim or he can go online at http://foodloss.searspabenefits.com/new_claim.aspxPer the terms of Mr.*** MPA, he is allowed up to $food loss reimbursement yearlyWith that said, since we have completed the repair to Mr.*** refrigerator, albeit later than expected, and documented his concerns with the repair process, we ask to have this matter closed
Again, we apologize to Mr.*** and we appreciate the opportunity to address this matter
Sincerely,
***
Regulatory Complaints Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Truthfully $isn't going to cover the food we lost and all the stress we were put throughSeptember th my wife was told that she was suppose to get a call to have some one check our refrigerator because of the mishap on Tuesday I took off from work that day and my wife never got that call Finally we had someone come out Friday September 11th and explain to us that it was the compressorThe tech told us he refused to fix it because it was a four month old unit and if he fixed it would be a temporary fixSo the gentleman printed the receipt out stating refusal of the repair and ask for a replacementApparently that wasn't the case when went to Sears that not night to try and attempt to get a new they told us yet again another mid lead information and that the tech wasn't suppose to put refuse repair and we NEVER refused it which is sad that someone can put that on a receipt with out telling usAfter this mishap I started to make phones calls to people in Sears just to fix this problem I managed to speak to someone who was actually helpful for once that I was able to order the part and get it shipped to my houseThe part was order Tuesday September 15th and I asked for this part to be rushed because we were going on almost weeks without a fridgerator and my wife and I were getting tired of getting no whereThe part arrived at my house September 18th at 12pm a gentleman from tech office called me personally before this part arrived to call him as soon as it does so we can get this matter solved so I did call him when this part arrived he said the earliest he can get someone out was Tuesday September 22nd They came Tuesday to fix the refrigerator they FINALLY fixed it after two whole weeksIt's a shame that it took this long like I said earlier $isn't going to cover these mishaps misleading informationI never in my life seen a refrigerator not even a year old and this happens my wife and I are newlyweds and just recently got married I work two jobs this is so frustrating to us and I hope we NEVER have to go through this ever again

My Complaint is about Sears not standing by there productsI bought a washer & dryer set last JulyI HATE the washerIt doesn't clean my clothes properlyIt leaves behind soap residueI've talked to so many sears people about this with NO positive resultsI'm at my wits endI will NEVER buy from Sears again

January 21, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** *** *** Dear *** *** We have completed the investigation of Mr*** complaint regarding his online order and non-receipt of a refund It is unfortunate that we failed Mr*** expectations and we can understand his frustration with the series of events detailed in his complaintWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in his online order we reached out to Sears’ Detail Control CenterWe were able to confirm the charge for this order and processed a refund todayAccordingly, a refund of $was processed under return receipt number *** Mr*** can expect to receive the refund check in the mail within seven to ten business days from January 21, Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponShould Mr*** have any questions regarding his refund, he may contact me via email at ***In the interim, we have noted Mr*** concerns and respectfully ask to have this matter closed, pending his receipt of the refund We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

March 14, *** *** Revdex.com North Wabash Ave, Ste#
class="InsideAddress">Chicago, IL *** *** * *** *** *** *** *** We have not fully completed our investigation of *** *** complaint regarding her layaway refund*** ***, Operations Manager for Kmart Store number *** has attempted to reach *** *** by telephone to speak with her in reference to her concerns, but has not yet been able to speak with her. He left a message with his contact information, asking for a return call to discuss his issue further. Unfortunately, we were unable to find *** *** layaway using the information provided in her complaint. Therefore, until we have had an opportunity to discuss this matter with her, we are unable to work toward a resolution. If *** *** still requires assistance, she is welcome to contact *** *** directly at *** ***. We respectfully ask to have this matter closed in the interim, pending *** *** responseWe apologize to *** *** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

Initial Business Response /* (1000, 10, 2015/06/24) */
June 24,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** - Erica ***
Dear Ms.***
We have completed the investigation of Ms*** complaint
regarding her dissatisfaction with the rescheduled appointments for the repair of ice maker for her refrigerator and the problems encountered with customer service
It is unfortunate that we failed to meet Ms*** expectations when we recently scheduled a refrigerator repairWe value Ms*** patronage and can understand her frustration when the technician did not show for the scheduled appointmentsWe want to assure Ms*** that her complaint and feedback regarding the customer service was sent to our management team for review and it will be handled internally
On June 18, we reached out to Ms*** and she confirmed that the ice maker in her refrigerator has been repairedShe was pleased with the technician's service but was very displeased with the service she was provided when she called our Customer Service departmentFor her inconvenience, we offered her a $gift card but she declined the offerWith that being said, since the refrigerator has been repaired and working within specifications, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
***

Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Ken A ***
class="InsideAddress"> Dear Ms***: We have completed our investigation of Mr***’s complaint regarding his refrigerator Our records show that all services for Mr***’s refrigerator have been completed under his manufacture warranty and at no time was his charged for parts or servicesWe also show that when the service technician ordered the Damper Motor Mr*** refused to let our service technician come back to install that part stating that he would install it himselfAlthough we do show one service appointment in for the issue of his ice maker not making ice at that time the ice maker was replaced but not the Damper motorWe show no other service orders regarding his ice maker not workingAt this time it is our understanding that Mr***’s refrigerator was repaired If Mr*** is still in need of assistance we will be happy to assist but we are unable to honor his request to replace his refrigeratorAt this time the complaint has been closed We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation ***-***-*** direct Vanessa.L.***@searshc.com

On 10/23/16, I purchased a Posturepedic mattress from your *** ***, FL locationThe sales-rep was fantastic and very helpfulWe arranged for my delivery take place on 11/On 10/3, I receive a call from Mel at the distribution/manufacturer location advising my order arrived damaged and my delivery would now occur on 10/I receive a call on 10/advising the delivery time (1:30-3:30p)I went ahead and cancelled my volunteer plans I made weeks in advance so I could be at my home on 10/nowAt approximately, 11am I receive a call with area code (888) from "Aurola" advising something didn't make it on the truck and my order was not going to be delivered today and he needed to confirm my addressFirst, not only as a customer did I not feel comfortable even confirming my address with this person I was confused as to why now my order was not being deliveredI called the sales rep, Martina and advised her of what was going onShe called me back and said there was an issue with one of the items being damagedI reminded her I was told that on Thursday tooAs I get off the phone with her I receive a standard text message advising I will be receiving my mattress on 10/This is not a special type of mattressI requested that if my delivery cannot be made by midnight tonight since it was only coming from Orlando for my order to be cancelledMartina advised she would call the warehouse and call me back to see what is going on as it may just be a logistics issueAn hour later, I never heard back from herI called the store back and cancelled my orderThirty minutes later, I took my business elsewhere and purchased a nice mattress that will be delivered todayThis experience started off great; however, the quality of service declined after thatIt was completely unacceptable that I received a call hours before my delivery to is to occur that advised it would actually be more days for it to be deliveredAs a full time employee, I can not just take off a whole day expecting that for the 3rd time my delivery would actually occurFor this experience has resulted in my having a very negative opinion on this company and how they operateI do not agree that I was the customer being told what and when this issue was going to be resolvedI live an hour away from Orlando and it was 11am in the morningThey could have had it overnighted at the leastI was not interested in the financial aspect at this point, but the quality of service I was receiving was below averageIn the end, not only did it penalize me and my business this incident also penalized a great sales person

December 8, 2015*** ***Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL 60611*** *** * *** * *** *** ***We have not fully completed our investigation of *** ***
complaint regarding her
service experience.We apologize for the delay in responding to this complaintWe
are in contact with *** *** she has been provided my direct contact
numberWe have forwarded the complaint to the store manager and are currently
waiting an updateWe are committed to providing a fair and equitable
resolution. In the interim, should *** ***
have any questions, she may contact me directly at *** With that
being said, since our agreement with the Revdex.com restricts the
length of time a complaint can remain open, we feel that keeping this case open
during the interim is unwarranted. If *** *** issue is not resolved to her satisfaction, she can reopen it later
even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain
closed at this time. We apologize again and appreciate the opportunity to address
this matter. Please feel free to contact
me if you have any further questions or concerns.Sincerely,*** ** ***Regulatory
Complaint SpecialistSears Holdings
Corporation*** ***

October 18,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal to the response we provided regarding her dissatisfaction that the range failed too soon and her request for an exchange
We have Ms*** rebuttal, and we do not find that she has brought any new information to her complaintWhile we understand that she is dissatisfied that range failed after it was installed, the fact remains that warranty service is currently scheduled for the rangeWe assured Ms*** that if our technician deems the range non repairable, we would exchange it under the manufacturer’s warrantyWe will continue to monitor until the completion of the repair or exchange if deemed non repairable by our technicianSince we have addressed the concerns brought forth in Ms*** complaint and provided a direct point of contact, we have closed our files
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

Tell us why here..September 7,
*** ***
Revdex.com
North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL 60611
Re: *** ** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her earrings
As clarification, the description for these earrings clearly says: “10k gold resin” and “10k hollow yellow gold with resin.” This is not the same thing as solid gold; it is 10K gold over the resinThe packaging also notes: “resin core round hoop earring.” As such, we find that the item was described properlyAccording to our return policy, which notes: Some items with open packaging or labels and tags that have been removed, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, breast pumps, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches are not eligible for return and will only be exchanged for an identical item or a substantially similar item of equal value” we are not obligated to honor Ms*** request to receive a refund; therefore, we respectfully ask that this matter be considered closed
We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***

Contact Name and Title: *** ***
Contact Email: ***
October 29,
*** ***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
*** *** *** *** ***
*** ***
***
We have been unable to complete the investigation o* *** *** complaint regarding her recent visit to one of our auto centers
*** *** Auto Center Manager for Unit *** has attempted to reach *** *** via telephone and has left contact information on her voicemail; however, at this time she has not respondedWe are unable to resolve *** *** issue until we have the opportunity to discuss the matter with herShe may contact *** *** ** *** at her earliest convenience if she still requires assistance with her issueIn the interim, we will consider *** *** matter closed, pending her response
We apologize to MsJones for this issue and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
*** *** ***
***
***

We have the Sears Home Warranty Repair ServicesIt has been terrible service for the following reasons1) You can only schedule appointments between 8-5pm which means you have to take off work to get your appointment2) They come and diagnose the problem and then have to reschedule a 2nd appointment to come back with the part to fixThis is another day you miss of work3) We had an appointment schedule, stayed home from work only to find out AT THE END OF THE DAY that the technician scheduled to come was sickThey made no effort to apologize that we'd missed a whole day of workThey didn't tell us he wasn't coming until the end of the dayWasted time4) We have the Home Warranty ProgramThere are two separate offices for the home warranty programOne that deals with your first complaint in the program and the second office that deals with all other complaintsIf you have appliances in separate offices they can't seem to coordinate a date between offices for both appliances so that you are not (again) missing work5) There is no one to speak to file a complaint directly to SearsIt's almost as if they know they are bad and don't want to do anything about it

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Please note that they never even call me regarding the refrigerator and also my fridge is making noise now so I will be calling again to get that fix

Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: ***
September 3,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms***
We have completed our
investigation Ms*** complaint regarding her dissatisfaction with Sears Home Services
First, we would like to apologize to Ms.*** for failing her expectations in regard to the repair of her refrigeratorAdditionally, we would like to assure Ms.*** that we appreciate her valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Ms*** concerns to the District Service Manager and Customer Service Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Ms*** complaint, so that future problems can be averted
Customer Advocate *** contacted Ms.*** to offer sooner serviceUnfortunately, due to Ms*** work and school schedule, the only available date that would work for Ms.*** was September 12, Additionally, our records show that Ms.*** was sent a $gift card as a conciliatory gesture for the rescheduled appointmentsWith that said, since we have scheduled a date to install the handle that was previously ordered for Ms.*** and documented her concerns with the repair process, we ask that this matter be closed
Again, we apologize to Ms.*** and we appreciate the opportunity to address this matter
Sincerely,
***
Regulatory Complaints Specialist

I thought my issue was resolved after speaking with Adam *** from Sears holding on August 27th I originally asked for a new TV and to keep the broken one since I have paid for it twice not understanding my Lease agreement from Why Not Lease ItI thought this was my fault because I had fallen behind on my payment with Why not lease it and ended up still having a balance of each month after setting up a buyoutAnd thought maybe this is what I deserve because I don't like to complain about big business of feeling like I will get used like a violent boyfriend (Sorry) Im still too upsetAfter filing the complaint with Revdex.com, Adam *** called me the very next day and said, instead of new tv, lets try to fix it first, and like a dummy I said yesI was moving at the time I filed the complaint and there was a time delay getting someone out to repair the TV when the whole time I wanted a new one, not *** brandIt stopped working after months of leasing it and calling ** *** and being told that I had to contact the individual application developers on the TV, which makes no sense , since it a SMART TVThe tech came out the week of September 6th 2015, looked at the TV and said, ok this TV needs the main board replacedHe printed out a receipt of him ordering the part and said to keep my in home appointment from Sears for September 26thI should get the part by UPS in the mailOn September 26th I got a call from Sears stating the part is discontinued and they were looking around for replacement parts from other vendors since ***/*** no longer makes this partI was upset thinking, why would I put a Lexus Engine in a Bentley? Again feeling like my hands were tied and there was nothing else I could do and hey why not give them some time to fix the issueSince I have waited since February to contact Revdex.com and not the first day the TV broke or had issues with Why Not lease it allowing me to pay off the TV like the Kmart associate told me in the store I couldI decided to give Sears more time to repair itI contacted Adam *** again October and let him know, I needed a new TV and was keeping the old one since I still have not gotten this TV fixed and felt like I was getting the run around againHe contacted ***/*** and a lady by the name of Victoria *** called and left me a messageI work from home for *** so the call went to voicemail I did not get a chance to talk to herShe left the voicemail October 22nd I called her back later that day and got her voicemailI called her again October 23rd and again it went to voicemailI then got back with Adam and let him know I was getting the run aroundHe said She (Victoria would contact me on Monday (October 26th 2015)I received this email ( [email protected]
***[email protected];Mon 10/26/10:AM
Sears Repair Service is attempting to contact you regarding parts related to your scheduled in home serviceIt is important that you call us back today at 877-927-to confirm that all parts have arrived and keep your upcoming scheduled appointmentOur customer service operators are available from a.mto p.mCentral Time to serve you
Thank you for Choosing Sears
Service Order Number:
Product: TVTrying my best to hold up my end of the bargain, I called the number and spoke with TrayTray told me I was getting a part in the mail tomorrow and the tracking # is 1ZE4WI told him I was working with Victoria *** from ** *** *** *** *** *** *** to have the TV replace or exchangedHe said, no I would get the part to have the TV replacedAgain getting more frustrated because by now I was thinking, after all I have went thru on this TVI should be able to keep this old broken one and get a new TV, hopefully not the same brand b/c if this happens again Im not sure what I will doIm in bankruptcy so I know when I have said I would pay and did not pay the companies I owed never had a problem putting those negative remarks on my credit reportNow here I am trying to make due on old broken promises, being a consumer,,where is my help? Why must I always have to pay for something I wanted because I liked it and in the end I always get the bad dealI explained to Tray what I have went thru to get this TV fixed and he said let me get you to *** and I will speak with themhe cold transferred me and the agent on the other end had no idea what I wanted, then transferred me back to Sears repairI spoke with Kimberly and said Tray was misinformed and there was not shipment of a part and that *** would replace the TVI said im sick of this and was again transferred to ** ***, but when I put in the ext for Victoria *** my number pad on my phone did not workI thought it was my phone, so I called back on the same phone, same thingIm a computer technician that works from home to help people with viruss on their computer and we just picked up a new channel called Sears and support all devices that can connect to the internet wireless, so thinking about all the customers I have helped calm down when they think they are being hacked, I thought the same thing as well, So I called *** again to check my phone, maybe I could just be paranoid, I know people like to take advantage of trusting people that dont complain about the way they spend their money, automatically the phone worked and again I got Victoria ***s voicemailI let her know I was getting the run around again, right when I started this email, she called and said we are going to replace the TV which she could have just said in the voicemail messageBut abuse is so common now adays that people like to get you upset to make it seem like you are crazy to just let them take your money (like a verbally abusive boyfriend) She said I would get the TV via *** and needed to send the old one backThis is not what I wanted, after all this time, they took there time trying to fix this when Adam *** responded within days of me filing the complaint to Revdex.comI think once they were sure they could destroy me in court with my bad background that I could never sue or get anything other than what they said they were going to give me inspite of my demands of keeping this old TV and getting a new oneI never mentioned getting a different brand since I work with customers all day, I forget to be one, and the customer is not always right, but the customers deserves to be compensated when the issue is the fault of the companies when they sell discontinued products with warrantiesI was upset first because why not lease it gave me the run around with trying to pay off the TV, then the TV stopped working less than a year and its taking over months to get a new oneI deserve to get compensated for all the money I have spent and the TV is not worth more than maybe $nowI have receipts where the is tv only cost $in the store after taxes I put done $int he store and due to late fees from why not lease it, I have paid over for itI deserve to keep this broken TV and get a new oneI settled for getting the TV repaired first, now I want my new TV and to keep the broken oneIf I have to send it back , I would like a different brand, because who knows in months this next TV will break again and then I am back at square onePlease help me

November 3,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** * *** * *** * *** ***
*** *** ***We have completed the investigation of *** *** rebuttal to the response we provided regarding her dissatisfaction with the delivery delay of her online order and her request for a full refund.We have *** *** rebuttal, and we do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied with the customer service she received, we are unable to grant her request for a full refund on her order. We regret that this incident occurred, but we can assure *** *** that her concerns have been forwarded to management for review so future problems of this nature can be averted. The fact remains that *** *** has received her order and she was issued a credit for the delivery delay With that being said, since we have addressed the issues brought forth in *** *** complaint, we have closed our files.Again, we apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** ***

September 11,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: ***- Tashana ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding her
appliance failing sooner than expected
We apologize that Ms***'s appliance failed to meet her expectations of longevityThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand how frustrating this can be to a consumer
After reviewing Ms***'s complaint and our records, we canceled her service call and processed an even exchange for herThe delivery has been scheduled for September 18, We called Ms*** and emailed her on September 11, informing her of the action being takenIf Ms*** has any questions or concerns, she may contact me directly at 5*** or reply to the email that was sent to herAt this time, since we processed an exchange for Ms***, we have closed our files
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Complaint Specialist
Sears Holdings Corporation/SHC
Direct -5***
i***@searsch.com

This company IS A SCAM THEY CHARGE YOU FOR ITEMS THAT YOU DON'T RECEIVEFiled complaints at their corporate office who are uselessThe individuals who pickup the phone at the corporate office number displayed on the Revdex.com site are are the most worthless individuals on earth They don't transfer you to correct departments
I wouldnt have to write this up if I received my mattress

I bought a Kenmore refrigerator on 5/27/ Delivery was set up for 6/3/since they had no available date before then It was supposed to be delivered between 8- The day before we got a notification that it wouldn't be delivered till 4-pmOkay The day of the delivery we're told there was "a system failure" In otherwords the truck broke down It would now be delivered between 8-PM Inconvenient but okay I can understand At 9:PM we get a call from the driver stating he's returning it to the warehouse and we'll have to set up a new delivery date (which wasn't available till the following thursday)I have now been without a refrigerator for a week and they want me to wait another week! They would not deliver it the next day and wanted me to wait till the following week This is the poorest customer service I have ever seen I have since cancelled the order and bought one from another company that delivered the next day.At no time even though we asked to have a supervisor call us back did we hear from one This attitude of "it's you problem deal with it" was uncalled for since this delivery was set up a week ahead of time and was not a last minute purchase

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Address: 7816 Cooper Avenue, Glendale, New York, United States, 11385

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