Sears Holdings Corporation

January 25, *** ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services First, we would like to apologize to Ms*** for failing her expectations when she recently scheduled service for her dishwasher. While researching Ms*** concerns, we found that she was assisted by *** *** in our Executive Member Support group. Ms*** accepted a $credit to her *** account as compensation for the inconvenience she experienced when her repair was rescheduled. The refund request was submitted on January 25, 2016, so Ms*** can expect to see the credit post within the next five to seven business days. With that said, since Ms*** is no longer interested in having Sears Home Services repair her dishwasher and we have processed the aforementioned refund, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist

Initial Business Response /* (1000, 8, 2015/06/01) */
Contact Name and Title: ***
Contact Phone: XXX XXX XXXX XXXXX
June 1,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re:*** - *** ***
Dear
Ms.***
We have completed the investigation of Mr***'s complaint regarding his online orders
It is unfortunate that we failed Mr***'s expectations when he placed his orders for solar lighthousesWe value Mr***'s patronage and can understand how the series of events detailed in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, and we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedWe truly regret any inconvenience Mr*** may have experiencedAfter reviewing his online orders, we sent an email correspondence to him advising that we found Sears Online Solutions had issued a refund for the damaged solar lighthousesAdditionally, we show that a $e-Gift Card was sent to Mr*** as wellFinally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (3000, 10, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No matter how many times I explained my concern with ANY Kmart/Sears customer service person, they were horribleThey claimed to understand and their process to replace a damaged item is horrendousI have to reorder the item and go back through the horrible customer service experience to get the price correctedI will find other means to shop in the futureI am very saddened that the company my mom worked for has come to thisMay she rest in peace
Final Consumer Response /* (4200, 14, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still very disappointed with how Sears has come to these daysOutsourcing is the worst things companies can do these daysPutting US workers out of work with NON ENGLISH speaking and understanding in customer service hinders businessesI still feel Sears should refund me further for all the hassles I had to go through to get this fixedThe $gift card does not make these transactions betterI still feel very incovenienced with this overall experience
Final Business Response /* (4000, 16, 2015/06/15) */
Contact Name and Title: ***
Contact Phone: XXX XXX XXXX XXXXX
June 15,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re: *** - *** ***
Dear Ms***
We have completed the investigation of Mr***'s rebuttal complaint to the previous responses we provided
We are always concerned when one of our customers has a less than satisfactory experience, and can only apologize that we failed Mr***'s expectationsAgain, we forwarded this matter to the appropriate management to investigation Mr***'s concernsWhile, we are unable to share details of the next steps that will be taken to revise Sears' Online process and customer service, we can assure Mr*** that any variance from our accepted business practices and policies will be addressed in an appropriate manner with the responsible parties
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation

I have had this New dryer for not even year and have had to have it serviced about the same issue and part times alreadyI have waited weeks for a repair tech to show and the day they are due from 8-I get a call at noon that the tech called in sick and the earliest appointment is the 16th! IF your repair is scheduled and the tech is sick should you not be on the next days schedule? I have spent more time waiting for techs than using the dryerCan sears not afford to hire more or send 3rd party techs out to cover the warranty that I paid extra for? The wait is too long on repairs for a business that makes so much moneyVERY dissatisfied and will no longer purchase sears products

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
Re: *** * *** Dear *** *** We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his rangeOn February 27, 2016, Home Services technicians ordered an element, controller and an electronic control boardWe are scheduled to return the home on March 12th to install the partsIf they come in early we will make every effort to install on March 5th if possibleAn additional update will be provided once we have completed serviceWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***

October 14,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** ***
*** *** ***
We have completed the investigation of *** ***' complaint
regarding her allegation that we damaged the oil dipstick when she brought in her vehicle for an oil change
As clarification, prior to performing any work on *** *** vehicle, a quality inspection was performedDuring the inspection, our technician discovered the broken dipstick prior to any work being performed; this is a common issue with older *** models*** ***i, Auto Center Manager for Store *** immediately notified *** *** and provided her an estimate to repair the broken dipstick issue*** *** approved the estimate and the part was ordered*** *** was notified when the part arrived and she returned on September 19, to have the repair completedThe repair was completed, and the oil was changed as wellRegrettably, we failed to add the oil change charges to the ticket
*** *** stated that when she emailed her complaint to our customer service, she was informed that the auto center would take care of the chargesWe apologize if there was any misunderstanding or miscommunication on the resolution of her complaintWhen any customer files a complaint, it is submitted to the Auto Center Manager and District Manager to investigate and determine if any refund or additional work will be offeredAs far as *** *** request for a refund is concerned, we did not find that this was warranted, particularly since the dipstick was already broken prior to any work performed and that she received an oil change at no chargeSince we have addressed the issue brought forth in *** *** complaint, we have closed our file
Again, we apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
***

Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> Re: Lawanna *** #*** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her washerIt is first important to note that on November 11, at 9.57am, Ms*** spoke with Ms*** manager from our service contracts office regarding her allegation that she was told a voucher would be provided so she can get a new washerMs*** informed Ms*** that there are no notes in our system that indicates that anyone offered replacement of the washerAdditionally, when a covered item is eligible for replacement, we do not provide a voucher Per the terms and conditions of the Master Protection Agreement (MPA) that covers the washer, it states that a covered item is eligible for replacement once there have been service calls completed in a month period where functional parts have been replacedThe MPA was purchased on June 22, and to date there is only one service call that would count towards replacementWe would like to add that a new backsplash and timer were installed on November 11, Once the aforementioned parts were installed the washer was tested and was found to be operating as designedSince we have noted that the washer does not meet the criteria for replacement per management from our service contracts office and since we have completed the repairs to the washer, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com

July 14, *** ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding a recently purchased washer First, we would like to apologize to Mrs*** for failing her expectations in regard the washer she purchasedWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mrs*** Upon receiving Mrs*** complaint, we contacted the local service unit to see if sooner service could be provided. *** with *** was able to move up Mrs*** appointment to July 14, 2016. When *** called Mrs*** to apologize for the delay in service and to ask if she wanted to accept the sooner service date, she reached her husband. Mr*** thanked *** for calling but advised that service was no longer necessary because the washer and part were returned to the store of purchase. With that said, since we have documented Mrs*** concerns with the repair process and confirmed that further service is not necessary; we ask that this matter be closed Again, we apologize to Mrand Mrs*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist

Initial Business Response /* (1000, 11, 2015/07/24) */
July 24,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Mrs*** complaint
regarding her dissatisfaction with the failure of her refrigerator, and her subsequent request for a replacement and $reimbursement for food loss
It is Sears' goal to provide quality merchandise and services, and we are always concerned when something does not meet our customers' expectationsThe reality exists that no matter how high the quality of the items we sell, the potential for failure exists for any productManufacturers understand how frustrating this can be to a consumer and typically cover the cost of any repairs that become necessary within the first yearHowever, they offer replacement only in the instance that an item cannot be repairedIt is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverageWhile we empathize with Mrs*** situation, she did not purchase additional coverage that would limit the number of repairs she may receive or offer food loss reimbursement and/or a replacement applianceRegardless, our records show that our service unit has approved the replacement of Mrs*** refrigeratorSolely as a good will gesture, we have offered to provide either an additional store credit of $to be used along with the replacement credit toward a new refrigerator, or a $check to help offset Mrs*** food expenseMrs.*** may contact Regulatory Complaint Specialist *** directly at XXX-XXX-XXXX to accept this offer or discuss any further concerns she may haveAt this time we can only reiterate that we truly regret any inconvenience Mrs.*** may have experiencedWe respectfully ask to have this matter closed pending Mrs*** response
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX

October 12,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # - Jamie ***
Dear Ms***:
We have completed the investigation of Ms***'
complaint regarding her dissatisfaction with the problems she encountered when scheduling service on her garage door opener and the multiple repair attempts
Before going further, we would like to note that Ms*** had a Master Protection Agreement (MPA) that only entitled her to a replacement under the "no lemon" guarantee clause under certain termsIt specifically states, "We will, at your request, replace the product covered by this MPA in the event of four or more separate product failures, as determined by us, due to a defect in parts or workmanship within any continuous twelve month period"It goes on to define product failures as "...must include repair or replacement of a functional, non-expendable part, and does not include preventive maintenance, product diagnosis, customer instruction, accessory, cosmetic, or non-functional repair or replacement or any repair covered under a manufacturer's product recall"We have researched Ms***' service history, and under the aforementioned terms, she did not meet the criteria for replacement
Our records indicate that the garage door opener was purchased in and Ms*** purchased a service agreement on December 28, Ms*** renewed the agreement until it expired on March 1, We were not able to locate agreement on Ms*** garage door openerWe apologize if Ms*** received a copy of the wrong agreement numberListed below are the agreement numbers and their coverage period for Ms***' garage door openerEven though Ms*** had the wrong contract number, service on the garage door opener was covered under the protection agreement until March 1, 2015:
covers 3/1/thru 3/1/
covers 2/22/thru 2/22/
covers 12/28/thru 12/28/
covers 12/28/thru 12/28/
According to the service history, the garage door opener was serviced on April 23, and our technician reported that he replaced a lens lightMs*** confirmed that the lens light was replaced but that the garage door opener had been clicking and sporadically closing as wellThe issue must have been fixed by our technician on April 23, since Ms*** did not call for service again until October 18, to report that door opens and closes randomly when she uses the wall unitOn November 5, 2014, our technician replaced the gear kitRegrettably, Ms*** called again on November 19, and requested service again because the door was not operatingOn November 21, our technician returned and adjusted the safety sensorMs*** sent a copy of Chat with Sears dated December 23, requesting serviceMs*** was informed on the chat that we were having technical difficulties and requested that she call back in - hoursMs*** did not call back until January 12, and service was scheduled for January 16, On the day of the service appointment our technician reported that the address listed on the service order was in Alabama and Ms*** lived in ShreveportUnfortunately, due to the system glitch, the service order had to be cancelled and rescheduledDue to the age of the service order, we cannot pull the address or phone number that was viewed by the technician on January 16, Ms*** stated that she called us on February 6, to reschedule, but we were not able to pull her contract information and the call terminated when she was put on holdWe apologize that communication was lost before the issue was resolved to have service rescheduledWe did not hear from Ms*** again until September when she requested serviceUnfortunately, Ms***' protection agreement had expired on March 1,
With that being said, Ms***' request for a replacement has been deniedHowever, for customer satisfaction and continued loyalty, we did offer Ms*** a $gift card that she can use towards a new garage door openerMs*** has not accepted or declined the offerWe feel our offer is more than reasonable considering that the garage door opener is no longer under warranty coverageMs*** may contact Regulatory Complaint Specialist Matilda *** on or before November 19, if she would like to accept our offerWe respectfully ask to have this matter closed pending a response from Ms***
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Matilda.***@searshc.com

I am disabled and currently receiving social security I purchased a riding mower from SEARS a little over year ago I used the mower for mowing season when the belt that turns the blades broke I called SEARS to have the belt replaced Period! I was told there would be a charge of $to replace the belt and $for a trip charge I agreed The serviceman came to my home and informed me that he could not work on a non-running mower The mower sat for almost year because it had a broken belt! The serviceman then informed me that I would need a new battery for $+ installation fees, a new carburetor for $+ $installation fee aside from the charges for the belt I told him I just wanted the belt He told me he could not leave any equipment at my home that he did not install I am extremely disappointed with the unethical conduct of this company I now have a $piece of equipment that serves as nothing more than a lawn ornament! No matter what assumptions they may have made I am not an ignorant woman I know about engines! I am, however, too old to do the work now There is nothing wrong with the carburetor It just needs to be cleaned! I can purchase a battery for that mower for substantially less than $+ installation! And, I just don't understand why they will not allow me to purchase the belt! This is NOT the way to do business! I wish I had NEVER bought this mower In a perfect world I would request that they return the money I paid for that machine I would never do business with them again! However, I don't believe this is going to happen considering the way I have already been treated Now, for all of my trouble and aggravation, I expect them to supply me with the belt I need free of cost I will have someone else install the belt! I NEVER want to do business with them again!!!

Complaint: ***
I am rejecting this response because:
It's not what I was told on the phone conversation. In additon to this, I continue to be lied to from Sears. They said they issued a 20% refund, I have yet to receive said refund.
Sincerely,
*** ***

June 30, *** ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear *** *** We have not completed the investigation of Ms*** complaint regarding her washer Ms*** is currently scheduled to have a technician install several parts on June 30, Due to the time constraints, we are submitting this pending letter to advise you of our intentions and to request additional time to address this matter. We are confident that the repairs will resolve the issues with Ms*** washer, but we ask that this case remain open, pending the completion of Ms*** repair. Thank you for your patience Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist

April 14, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
*** *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding a recent order As clarification, *** *** placed through one of our Marketplace vendors, ***Some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination. Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up. With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their ordersFurthermore, each seller posts their return policies and the member’s purchase is subject to those terms***’s return policy notes: “You can initiate a return for most new and unopened itemswithin days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipmentWe must receive your returned items at our processing facility within days of delivery (seeProduct-Specific Return Policies for exceptions)We inspect all returned items and award a partial refund for opened or used productsIf the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping chargesIf you initiate a return after days, we may issue a partial refund* depending on elapsed time and condition of merchandise.” As such, *** *** purchase would not qualify for a full refundHowever, it is possible they might be willing to issue a partial refundUnfortunately, we cannot assist any further and *** *** would need to contact *** with any communications regarding her orderAs this decision is in accordance to our posted terms and conditions, we have closed our file We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** *** *** *** ***

Don't buy from Sears!!! They have horrible service We bought a Kenmore Elite refrigerator in June of We are on our 4th or 5th repair for the same thing, but because each time was not in the same calendar year they won't replace it I have the master protection agreement and each time I have to wait 3-days for tech to come out He has to order the part (fan behind the air filter every time), although the part comes quickly I have to then wait 2-weeks for the tech to come back So each time time we are without a refrigerator for 3-weeks When you try to talk to anyone it is a wonderful loop that takes you to the exact same place...and no one cares!!!! I will NEVER EVER buy an appliance from Sears and definitely not a Kenmore!

October 19,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** * *** Dear Ms***
We have completed the investigation of Ms***
complaint regarding her dissatisfaction that the old refrigerator was not hauled away by our delivery team when the new refrigerator was delivered
Firstly we would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
Upon receipt of Ms*** complaint we reviewed the initial purchase receipt of the refrigerator and it did not list a haul away feeHowever, we discovered a second receipt indicating she was charged separately for the haul awayRegrettably, since the haul away was not rung up with the initial order, the haul away was not on the delivery team’s work orderWe apologize that we failed to manually notify delivery of the ato the orderSince the haul away was not added to the order, the delivery truck did not have room for the haul away of the old refrigerator and a return trip had to be rescheduledOn October 12, we contacted Ms*** and she confirmed that the refrigerator was hauled away on October 10, We appreciate her feedback and concern that leaving an unused refrigerator outside is a potential safety hazardWith that being said, since the refrigerator has been hauled away, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***

I took my car in for service to have a CV axel replaced they put on the wrong piece and did not replace a used partI had transmission fluid leaks that they could not figure out whySo they asked me to take it to a transmission shop since the CV axel is connected to the transmissionThe transmission company replace the axel and added the new parts, that I got ok'd by SearsI return the part they put on as requested but I never got a refund for the part and they are refusing to now pay for the work the transmission shop did to fix a problem they startedAlso last year I went in to have my AC charged, they decharged itThen could not get it to recharge, so they told me I need to take it to another shopSo now instead of a little coolness, I had no AC until I could get it to another shopThey should not be any auto work because they seem to not be able to fix any problems that arise after they work on it

June 14,
*** ***
Revdex.com
North Wabash Ave., Ste#Chicago, IL
60611
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his inability to receive a refund after he had canceled a repair that was not completed
Our records indicate that just after Mr*** filed his complaint, our customer support group for repair reached out to him in reference to his concernsThey were in agreement that Mr*** was owed for all monies above his non-refundable diagnostic fee, and as such they issued a refund on May 29, 2016, for $back to the card ending in *** He called us back on June 1, 2016, to confirm the refund had postedTherefore, since Mr*** already received his requested resolution, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Team Manager, Regulatory Complaints
*** *** ***
*** ***

Complaint: ***
I am rejecting this response because:
#I provided a copy of my original receipt twice to Ms.***Needless to say my info is all documented in their system from the original installationIt is my opinion that Ms*** handles escalated complaints frequently because she was very confused about my specific case and at one point agreed to credit us in the amount of $1,because she thought we were returning an ovenShe has wavered back and fourth with both my husband and myself in agreeing to give us a store credit and then telling us "no you can't exchange it for that"We have spoken repeatedly without being able to come to a fair agreement-hence the Revdex.com complaint#We purchased the best microwave Sears offers and want the freedom to exchange it for a comparable model without the stipulations of what brand or category that must fall inWe have had to re configure our entire kitchen at this point which means we now need a regular microwave that sits on the countertopMs*** would only agree to an exchange if it met certain guidelines...For example we paid almost $for the microwave but the only one comparable leaves us with remaining funds...she would not allow us to use those remaining funds which meant we basically lost a few hundred dollars if the only microwave we could find in the size needed was only $Bottom line, we felt that not only have we been inconvenienced by this huge mess but then when Sears agrees to initially fix the situation, it must be in accordance with all of these other stipulationsWhy? Just give us a merchandise credit for a comparable item and we return the defective microwaveIs that really too much to ask?
The basis upon which we purchased a good from Sears (our appliances) was dependent upon the item A-being installed properly and B- not being defective as a result of poor installation
Neither A OR B was met therefor I am entitled to either a refund of the original amount in which I paid or a credit for that original amountIt is advertisement otherwise and the fact that I am fighting for that is absurd considering the catastrophic damage that could have been had from Sears poor installation
Sincerely,
*** ***

October 26,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # - Kathy ***
Dear Ms***:
We have completed our investigation of Ms***'s complaint regarding services for her lawn mower
Our research shows only one service for the life of this mowerMs*** dropped off the mower on April The complaint was that the mower stalls and to perform a tune up and the check the function of the mowerThe estimate given to Ms*** was for $That was for three parts; Air filter for $7.35; a plug for $and a fuel cap for $Labor for the tune up is $with parts a labor that totals $As an out of warranty customer there is a $diagnosis fee that Ms*** paid at the store at the time she dropped off the mowerAt the time of this service out service technician did not detect an issue with the motorIt is important to note that our Customer Solutions department provided Ms*** a refund of $on her *** *** card ending in on April 23, 2015, Therefore Ms*** was not out of pocket for this repair
We would like to point out that there is no service history for this lawn mower performed by Sears prior to the April 4, serviceNor do we have evidence of regular maintenance being done for this mowerMs*** states that after receiving the mower back it stopped working shortly afterWe can only assume that Ms*** was using her mower without having the tune up done, either by Sears or another authorized service providerAs stated in her owner's manual this lawn mower requires seasonal maintenance including changing the air filter, an oil change and spark plug changeIf these actions are not done seasonally it will lead to other issues with the mower including damage to the motorTherefore we will not be servicing Ms***'s lawn mower at no charge nor will Sears replace her out of warranty mower
Since we have addressed Ms***'s complaint and she was refunded more than she paid for the diagnostic fee for the mower we have closed our case
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorMichael ***, A&E Factory Service, Technical Manager provided the following response: On January 6, 2017, a technician was dispatched to Mr*** home to install a previously ordered compressorThe repairs were completed shortly after 5pmPrior to the technician leaving the home he cycled the unit, the compressor came on and the unit started cookingAfter the service call was completed Mr*** purchased a one year Master Protection Agreement that will expire on January 6, If I can be of any additional assistance to Mr*** he can reach me at *** Since we have noted the completion of the repairs to Mr*** refrigerator, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***