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Sears Holdings Corporation

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Sears Holdings Corporation Reviews (5890)

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I received the following response from Sears to my Revdex.com complaint concerning their return policyI have always been a loyal sears customer but this policy has really burned me and it should burn everyoneSears, and as Ms*** stated, many retailers) has set a policy based on the need to curtail fraud and I understand that having been in retail for many years; but, it is BAD business to set a policy so carved in stone that you alienate your loyal customer baseIn addition, she stated that the purpose was because "some unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return it."I get that totally, but I am not one of those people and MOST Sears customers are not; yet, this policy would penalize the entire customer base to prevent a few people from cheatingAnd, If "unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return it" are going to do that, they will likely do it within days so this policy serves no purpose and has no gainFrom the Revdex.com Re: * *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding the problem he encountered when he attempted to return his purchase after the 30-day return periodAs clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyThe copy of the receipt that Mr*** was provided clearly states the following: Our Return Policy varies depending upon the item purchasedRestrictions applySee Sears.com, signs posted at registers or an associate for detailsWith that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...” Since Mr*** purchased the blade on May 7, 2016, and then tried to return it on June 2016, he was clearly over the 30-day “hassle-free” return periodRegrettably, we had to institute and enforce policies of this nature since we had some unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return itWe would also note that most retail stores set parameters on the time frame that merchandise can be returned and Sears is no differentIf we made an exception for Mr***, then we would have to make exceptions for everyone that had similar reasons, but may not be factualAccordingly, as we were just adhering to our posted return policy, we are unable to honor Mr*** requestWe apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Contact Name and Title: *** ***
October 19,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** ** *** * * ***
*** *** ***
We have completed our
investigation *** *** complaint regarding her ice maker repair
First, we would like to apologize to *** *** for failing her expectations when her ice maker repair was scheduled for a month outWe have forwarded *** *** valuable feedback to the District Service Manager/Routing Manager to give them the opportunity to review her concerns regarding the scheduling/repair issuesWith that said, *** *** with unit *** was able to move *** *** repair up to October 15, Our records show that the technician found the inlet valve frozen and the filter cloggedHe subsequently replaced the filter and restored the unit to proper working orderLastly, we would like to assure *** *** that although her recent experience with Sears Home Services was less than gratifying; we strive to provide timely service to all of our customersIn summary, since we have documented *** *** comments and completed the repair to her ice maker, we ask to have this matter closed
Again, we apologize to *** *** and we appreciate the opportunity to address this matter
Sincerely,
*** ***
Regulatory Complaints Specialist

While waiting on a Sears technician to arrive I received a call immediately chastising me for not confirming my apptand responding to numerous attempts to contact me Since the tech did not arrive at the beginning of the "window" and I was being chastised by customer service I indicated I would not use Sears again I called back to speak to a supervisor and was told there was not one I could speak with I called back several hours later and spoke with a supervisor that indicated she had already been told all about ME and that she knew I had yelled and called the CSR names and that both employees there that day confirmed my name calling and yelling No name calling ever took place - no one has ever allowed me to communicate my concerns, each time I spoke to an individual they spoke over me and would not allow me to finish a sentence, had they allowed me to finish they would have realized it was on their end that communication did not occur Why would a customer make an appt., make all accommodations for the appt and then start immediately yelling and name calling? I know all CSR involved are not telling the truth and I know it has to be they dropped the ball and did not do what they were supposed to do to ensure the tech got to the appton time - this is clearly evident What I am not clear about is why? The last time a tech came he was over hours late - I made no complaints I know no one at Sears cares about the customers and for some bizarre reason they have no idea how to provide quality service I know Sears is suffering financially and refuses to understand the problem is completely within their control to solve If you are the CEO why would you allow your company to blatantly abuse the one group of people that can change the Sears decline?

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> *** *** * *** Dear *** *** We have completed the investigation of *** *** complaint regarding the delivery of a washer and dryer purchased from Sears *** ***, Operations Manager from the Clearwater Sears, provided the following response: We have processed a refund in the amount of $which was credited back to *** *** Sears card ending in *** Typically a credit to a credit card will post to the account within 3-business dayAdditionally, a bank check in the amount of $to reimburse *** *** for the *** truck rental has been processed and should be received at his home in the next 10-daysWithin his complaint *** *** also requests $for his timeWhile we apologize to *** *** for the issues that occurred surrounding his delivery, Sears does not reimburse for lost timeSince we have noted the actions taken in regards to *** *** complaint, we ask that this complaint remain closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***

July 14,
Revdex.com
Attn: *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** * *** ***
Via: ***
Dear Ms* ***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP) regarding your inquiry concerning the above-reference fileWe appreciate the opportunity to address the customer's concernsSHIP is dedicated to its customers and to their overall satisfaction with any and all installations performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable manner
Pursuant to Ms***'s complaint, on July 12, I spoke with Ms*** and explained that SHIP would be reimbursing her the service fee in questionOn July 13, I confirmed that the credit card was issued a credit and Ms*** will be able to call her credit card company and confirm the credit
At this time, we respectfully request that you close your fileOn behalf of SHIP please know that we value Ms*** as a customer and apologize for any inconveniences she may have experiencedIf you have any questions or concerns, please contact me directly at *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
*** *** ***

August 19,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re* * *** * *** *** Dear *** *** We have completed the investigation of Ms***
*omplaint regarding the problem she encountered when she attempted to return her purchase after the 30-day return period
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is available on online at Sears.com, may be posted on signs at registers, or a consumer can ask an associate for detailsWith that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...” It is a consumer’s responsibility to acquaint themselves with a retailer’s return policySince Ms*** purchased the clothes on July 1, 2016, and then attempted to return it on August 3, 2016, she was clearly over the 30-day “hassle-free” return period
We would like to note that nationwide our stores have been applying the policy without exceptions for any consumers since it was unfortunately abused for so long we needed a radical course correctionIt would not be fair to make an exception for Ms***, when no one else has received oneThe policy is for any refund or exchange…it must be requested within daysAfter that there are no options availableAccordingly, as we were just adhering to our posted return policy, we are unable to honor Ms***’s request
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

January 30, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our customer service and non-receipt of a refund for the gas range connector she purchased with a range from sears.com It is unfortunate that we failed Ms*** expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, *** *** Manager for Sears Store *** contacted Ms*** in reference to her concerns and issued a credit for the connector on January 23, 2017. Ms*** indicated that she was satisfied with this resolution. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Ms*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

Complaint: ***
I am rejecting this response because: The answer is insincere and does not address my initial concern that Sears held my money for days before they even began to process the refund. The customer service was terrible, and Sears tried to pass responsibility back onto my bank, which ADDED to the time it took me to get a refund. This is NOT their money, it is mine, and they took it immediately, but intentionally delayed and deflected to slow the refund process down
Sincerely,
Michael ***

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the installation of a range at a rental property Ms*** was advised that due to the electrical wiring at the rental property not being up to code, our contractor was unable to install the range. Sears contractor is not an electrician and was contracted by Sears to install the oven, not to make electrical changes or coded upgradesWe have informed Ms*** that it would be best for her to have an electrician out to the property to address the aforementioned concernsWe have offered to reimburse Ms*** the charges to have the oven installed, an offer Ms*** has declined and she has stated that she will be filing suit against SearsMs*** was provided with the contact information for our corporate officeSince Ms*** is counsel and will be moving forward by filing suit against Sears, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***

December 29, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** *** *** *** *** *** We have completed the investigation of Ms*** complaint regarding her online layaway order and her request to have the items shipped to the correct local store in *** Virginia It is unfortunate that we failed Ms*** expectations and we can understand her frustration with the series of events detailed in her complaintAfter researching this matter we found that she had previously been in contact with Social Media, Sears escalated complaint departmentSocial Media canceled the order and issued a full refundAdditionally, as a gesture of goodwill Social Media issued Ms*** $in Shop Your Way Reward pointsWe apologize again for any inconvenience she may have experienced and can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. We hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer serviceIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

August 30, Nita ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** K*** - # *** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding the charge for a recent service call to his dryer At the time Mr*** scheduled his appointment, he was read the following script: “Your technician will provide you with a detailed estimate for the cost of repairsThere will be no charge for this estimate if you proceed with the repair. If you choose not to have your repaired, you will be charged a fee of $99.00.” Mr*** advised the technician that he would repair the dryer himself and declined to proceed with the repair; therefore, he was charged the aforementioned trip charge. Mr*** is requesting a refund of his diagnostic fee, but he has not provided any proof that the technician misdiagnosed his dryer. In Mr***’s complaint he states that the technician advised him that he needed an electronic control switch. He further states that he purchased the switch and installed it; completing the repair. This does not seem to indicate a misdiagnosis. If Mr*** would like us to make an exception and consider issuing a refund for the trip charge, he will need to provide documentation corroborating his claim of a misdiagnosis. Mr*** can send the requested information to ***@searshc.com or send it via fax to *** ***. In the interim, since a fair resolution has been proposed, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist

I requested service for my dishwasher through my home warranty company on 2/A sears technician came and dismantled my dishwasher and was supposed to call in a diagnosis to my warranty company, American Home ShieldHe did NOTHe ordered the parts needed to repair the dishwasher and leftOver the next THREE weeks the parts arrived and a technician came on March The new motor that had arrived was brokenHe ordered a new one and we rescheduled the repair apptWhen looking at the repair receipt the technician left, we noticed the high amount it was going to cost to repair the dishwasherWe called *** and asked if it would be cheaper to just replace the dishwasher*** told us they just needed the technician to call in a diagnosis to the diagnosic center at ***They called Sears and requested that information on March On March 15, I called *** to inquire about the diagnosisThey responded that they had not heard from the technicianThey again called Sears and asked that the technician callHe, AGAIN, did notI called Sears and requested that he call, again, nothingI have been in contact with the resolution center and customer service on March 16, and a case number was given to me #*** and I was told an email was being sent to the service center and the district officeToday, March 17, I again called *** inquiring if they had heard from SearsThey still have received no phone callI called Sears and have now been told that the technician can not call unless he is in my homeThis is the most ridiculous thing I have EVER heard! I am not days without a dishwasherI am at the end of my patience and so disgusted with the treatment I have received from SearsI would like a resolution to this situationI have the technician scheduled, yet again, to come tomorrowI MUST have the technician call *** before I can make a determination on whether we will repair the dishwasher or replace it

March 30, *** ***
class="InsideAddress">Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** * * *** *** *** *** We have completed the investigation of *** *** complaint regarding his washer repairFirst, we would like to apologize to *** *** for failing his expectations in regard to his washer repair. Additionally, we would like to assure *** *** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network. Accordingly, we forwarded *** *** complaint to the District Service Manager for review. We do not take these matters lightly and we sincerely regret any inconvenience this situation may have caused *** ***On March 29, 2016, the technician returned to *** *** home to install a new valve; completing the repair. As a conciliatory gesture for any inconvenience *** *** may have experienced, we have submitted a credit request for $50.62, which is 20% of the total cost *** *** paid for the repairs to his washer. *** *** can expect to see a credit post to his *** account ending in *** in the next 7-daysAdditionally, *** *** was not charged for the repair completed on March 29th. In summary, since we have completed the repair to *** *** washer, albeit later than expected, and documented his concerns with the repair process, we ask to have this matter closedAgain, we apologize to *** *** and we appreciate the opportunity to address this matterSincerely, *** *** Regulatory Complaints Specialist

Tell us why here...October 5,
Revdex.com
Attn: Nita *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com Case #: ***/ Kimberly *** Via: n***chicago.Revdex.com.org
Dear
Ms***,
Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer’s concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerWe went to Ms*** home on 10/04/and are replacing parts, which have been ordered and will arrive in 2-weeks, at that time we will install the parts to repair
If you have any questions or concerns, please contact me at 800-222-*** x ***, or via email at Jeanne***@searshomepro.com
Sincerely,
Jeanne *** SHIP/HI Regulatory Complaint Specialist
cc: Kimberly ***/1st Class Postage

October 20,
Revdex.com
Attn: *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** ***
Via 1st Class US Postage
Via email: ***
Dear Ms*** This letter provides you an update regarding Mrs*** complaintWe have ordered materials to complete the kitchen projectWe will schedule the service with the customer once the materials are receivedI will provide an update accordingly
Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at *** *** ***, or via email at *** Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc: *** *** *** ***

I purchased a recliner online at sears.com as a gift for my son I purchased it on 6/19/and now a spring is broken on the chair and is poking through the chair I have called several times to get this either repaired or replaced I have been working on this for a month and to date have not received any satisfaction I just get transferred constantly and no one will repair or replace the chair I paid almost for a chair that is broken in less than a year My son is disabled and a Vet and deserves better treatment from this company

December 5, Nita ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Richard C*** - # *** Dear Ms***: We have completed our investigation of Mr*** complaint regarding a recent service call for his refrigerator It is unfortunate that we failed Mr*** expectations when he recently contacted Sears Home Services to repair his refrigeratorWe value Mr*** patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused MrJohnson Upon receiving Mr*** complaint, we contacted the local service unit for assistance. A follservice call had already been scheduled under Sears’ 90-day Service Guarantee, but Jim *** with was able to move the appointment up to December 2, The technician found that the compressor that was previously installed did not receive a full charge. He subsequently charged the compressor and then tested the unit. He found no leaks, observed that the correct frost pattern was forming and noted that the temperature was falling; the service call was closed as complete. With that said, since we have completed the repair to Mr*** refrigerator, albeit later than expected, and we have documented his concerns with the repair process, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely,
*** Lando Regulatory Complaints Specialist

May 31, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** * *** Dear *** *** We have completed the investigation of Mr*** complaint regarding his dissatisfaction with our customer service and non-receipt of a refund for a water filter he ordered from the sears.com website It is unfortunate that we failed Mr*** expectations when he recently placed an order with SearsWe value his patronage and can understand his frustration with the events detailed in his letterHis concerns have been forwarded to management for review. As a result of this action, we revealed that Mr*** order was placed with a Marketplace seller hosted on the Sears website. Since Sears does not control the time-frame in which Marketplace sellers operate, we can suggest only that Mr*** select the “Sears Only” tab shown at the top of the results page if he would like to limit his future selections to items from Sears alone With that having been said, our records show that Mr*** returned his order to the seller on May 20, 2016, and his refund was approved by the seller. However, we have not received notification from the seller or Mr*** to confirm whether he has received the appropriate refund. Mr*** may contact Regulatory Complaint Specialist *** *** ** *** *** *f he has not yet received a refund from the Marketplace seller or if he has any further questions about this issue. Until we have the opportunity to speak with Mr*** we can only reiterate that we truly regret any inconvenience he may have experienced. We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed pending Mr*** response, since we have noted his comments We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

*** ***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
*** *** *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding Sears Home Service and
the delay he has encountered waiting for a new kick plate for his refrigerator
It is first important to note that *** *** refrigerator was delivered on January 6, Our delivery solutions office does not have a record of being contacted regarding the kick plate (grille) being damaged when the refrigerator was deliveredThat said, a consumer has days to report damage to an item after it's deliveredIn checking our call records, the first time Sears Home Services heard from *** *** was on August 18, at 12.27pmOn September 2nd a service call was scheduled for the next day, when the technician found that the kick plate (grille) needed to be replacedThe part was ordered directly from ***, the manufacture of the refrigerator, and is scheduled to ship on November 9,
The refrigerator's warranty, documented on page of the Use and Care Guide which was provided to *** *** when he received his unit, does not have a clause that states that if a part is on backorder for more than days, the item will be replacedThis is also not a store policyIf the part does not ship when expected, we are willing to explore other avenuesIf *** *** has any additional questions or concerns, I invite him to contact me at ***Since we have noted our response to *** *** complaint and have noted that the part is expected to ship on November 9, 2015, we ask that this complaint be closed pending future contact
We apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Claims Specialist
Sears Holdings Corporation
***

Refrigerator Timeline
8/5/*** Freezer is not staying cold8/6/Realize entire unit (less than yrsold) is not working properly8/7/Place call to Sears for service call, the earliest apptwould be Fri8/between – PMJohn took half a day off of work to wait for Technician8/12/John is home for repair window – PMAt 3:PM, no Technician has arrivedCalled Sears and apptwindow had been changed to -PM, no notification was made to usI got Technician’s direct phone number and called to tell him I could not accept a later appt., we rescheduled for AM on 8/8/13/Technician did show on time, made a diagnosis and did a repair that he was not sure would fix the problem, charged us $and asked us to wait to see if the repair worked anywhere from min– hoursWe were given a day service guaranteeCommented on how our model was troublesome8/14/Repair did not work, was unable to reach Technician until Tuesday, 8/He asked me to call Customer Service and request an emergency appt., I was given an apptof 8/between – PM8/24/Kimberlie took a day off of work for – PM windowTechnician did show up at 1:PM, diagnosed problem as compressor, said other repair was misdiagnosedI stated that if there was going to be a charge, I did not want repairTechnician told me compressor parts and service were under a yrwarranty and there would be no charge for repair Although he stated that the part had a 50/chance of working because they weren’t made well Ordered parts to be delivered to my home in – business days Delicate part was delivered by third party (UPS)8/29/Parts arrived, called Sears to schedule repairRecording stated apptwas scheduled for – PM on 9/Called a Supervisor, Benjamin to complain about timeframe, was given a new apptfor 9/10, – PMTold Benjamin that Technician had to show up on time as I had another apptthe same day9/10/No Technician by 1:PM, called Customer Service and was told window had been changed to 1:– 3:PMTold them that was unacceptable and I had another appointment, needed Technician right awayTechnician called and said he could arrive at 2:I accepted9/10/Once replacement for compressor was made, I called Customer Service to request a refund for the guaranteed first repair that did not work since the last Technician stated that the compressor was warrantied and there would be no chargeAfter NUMEROUS calls to Customer Service, explaining the situation over and over, being told they were processing the refund, being placed on hold then disconnected or transferred out of department, I FINALLY spoke with MartinMartin then proceeds to tell me that the parts/service were not under warranty, created a case number and asked me to call back Monday9/12/Called Customer Service to finish up refundWas on hold for minutes before being helpedSpoke to Representative who put me on hold for nearly another minutes and then disconnected meCalled back and another Representative said they would process my refund and I should have it in my account in – business days9/16/Came home and refrigerator was not working againCalled Customer Service again as no refund had been completed yetI asked for the entire amount of $because neither repair worked, I was given a day service guarantee but I still had a non-working refrigeratorThey said they would not refund the service call charge of $and only gave the refund of $after our protest for the full amountAfter three poorly scheduled/rescheduled service calls, two unsuccessful repairs, numerous phone calls to Customer Service and being continuously placed on hold or disconnected, two days of work missed, many dollars lost on groceries and many dollars spent dining out over five weeks, I also had to purchase a new refrigerator elsewhereTherefore, we are disputing the $service call fee through my *** credit card

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