Sears Holdings Corporation

We purchased a [redacted] from Sears in Flint, Michigan. Sears guaranteed, upon purchase, that our warranty will be covered and all we had to do was call the phone number to request service and they will come to our home to service our [redacted], if needed. We used our Nordic Track Elliptical for approximately 1-2 months and it began making a loud clicking noise. My husband and I have called the number, left message, and finally after approximately 5 months, we were able to speak with the service department who informed us that since it is a Nordic Track, they cannot service it per their contract with Nordic Track. They CANNOT, for whatever reason, return our money for the guaranteed warranty they sold EXTRA to us. I don't know who is the problem, Sears or Nordic Track... either way...beware. I will NEVER purchase anything this big from Sears again. You are truly better off going directly through a manufacturer, if possible.

August 8, 2016     Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re: 11590795 – Latanya [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms[redacted] complaint regarding her recent online order experience and request for a refund.   It is unfortunate that we failed Ms. [redacted] expectations as we value her patronage. We can understand her frustrations with the events noted in her complaint. We can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After forwarding this matter to the local store, Brand Central Manager Brian Adamczewski was able to process the refund and issued a refund check under return receipt number 017509098058. Additionally, we hope that in the future Ms. [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon.  In the interim, since a full refund has been provided, we respectfully ask to have this matter closed.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611  

align="left">  Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding Sears Home Services and repairs to her refrigerator. Maria [redacted] Sears Home Services Customer Advocate provided the following response:
On January 18, 2017, I contacted Ms. [redacted] to check on the refrigerator that we repaired on Tuesday the 17th. Ms. [redacted] informed me that the refrigerator was working well and that she was waiting for the unit to reach the proper temperature so she can load it. If Ms. [redacted] has any questions, I invite her contact me at 407-677-3737. Since we have noted our response to Ms. [redacted]’s complaint, we ask that this complaint be closed. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]

May 9, 2016 [redacted]
12pt;">Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611 [redacted] We have completed the investigation of [redacted] complaint regarding her range and her request to return the unit for a refund. It is unfortunate that the range has failed to meet [redacted] expectations. While we empathize with [redacted], she purchased the range in October of 2015.  In accordance with Sears’ Return Policy, [redacted] had 30 days to exchange the range or return it for a refund.  Now that six months have lapsed since she purchased the range; neither a refund nor an exchange is an option. The issue of condensation in [redacted] range is not a defect; when cooking is taking place, moisture is evaporated and will condense to a cooler surface. If the condensation is excessive, this is an indication of a lack of air circulation. This is normally due to aluminum foil being used inside the bake compartment to catch spills. If this aluminum foil is covering any vents, it will impede the proper air flow and cause an excess of condensation build-up. Also, there is an oven vent tube that exits the unit under the control panel. If an item is located in front of it, it will not only cause an excess of condensate on the door glass, but will also cause hot spots and cool spots in the bake compartment, affecting bake results. As to [redacted] concerns with residue being trapped between the door glass.  Residue from sauce, grease, moisture streaks, or cleaning particles can build up on and in between the glass panes in the oven door.  There are vents on the oven door which are required for air flow behind the glass and deflecting direct heat transfer.  Therefore, it is possible that deposits may collect on or between the panes of glass.  However, if the door was not vented, heat would transfer directly through it and could potentially lead to serious injury.  To avoid residue build up on or between the oven window panes, do not use spray cleaners to clean the outside or inside of the oven door, because cleaner can drip behind the glass, causing streaks.  Also, run “Steam Clean” to remove residue.  Since the venting is a required safety regulation, residue build-up is not covered under the warranty.  Proper cleaning of a product is the responsibility of the customer, which is why the warranty states that – “Sears will not pay for a service technician to clean or maintain this product”.  Furthermore, we reviewed our service data base and found no recalls or service bulletins regarding this matter have been issued for [redacted] model of range. Lastly, the discoloration on the bottom panel could have been caused by [redacted] using the wrong cleaner or if the panel becomes soiled by cooking residue.  Our records show that the replacement panel being sent to [redacted] was covered under her warranty. In summary, since we have explained that [redacted] is not entitled to return her range for a refund and clarified why condensation occurs and what she can do to mitigate the issue, we ask that this matter be closed. We appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist

Cancelled order without explanation. I think it's due to a price mistake and they made the error.

September 7, 2016   Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL ...

60611   Re:  #11669937–Eric [redacted]          Dear Ms. [redacted]:   We have completed the investigation of Mr. [redacted]s complaint regarding a recent transaction.     In the interest of member satisfaction, we have issued $20.00 worth of points to Mr. [redacted]s account. We apologize for any misunderstanding. That said, since we have granted Mr. [redacted]s request, we have closed our file.   Again, we apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tammie.[redacted]@searshc.com

August 30, 2016
 
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
 
Re:  #[redacted] – Joseph [redacted]  
 
Dear Ms. [redacted]:
 
We have completed the investigation of Mr. [redacted]’s rebuttal to the response we provided.
 
Mr. [redacted] seems to doubt our estimate and yet he admits he took the advice of our technician and purchased a new appliance since it did not make much sense to invest that percentage of funds into a repair for an item when contrasted against the original purchase price and date. As for the price for our parts, we do not manufacture any parts. All of the parts we have, have to be purchased from a manufacturer and then yes, we do have amounts built onto that so that we make a reasonable profit and cover our expenses to sell the item. We apologize if Mr. [redacted] thinks the prices are excessive but frankly a retailer or service provider is allowed to price a part at whatever price they feel is appropriate. We gave Mr. [redacted] a quote with accurate prices for the repair we diagnosed that he needed, and the estimate is the only fee we charged him for. As such he is not entitled to a refund for no other reason than he does not want to pay when every other consumer nationwide has to pay to receive this same service. As we feel his request remains unreasonable and unjustified, we have reclosed our file.
 
We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
Dana [redacted]
Team Manager, Regulatory Complaints
Direct Line: [redacted]
Email: Dana.[redacted]@searshc.com

Initial Business Response /* (1000, 8, 2015/06/08) */
June 8, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted]-Ronald [redacted]

Dear Ms. [redacted]:
We have completed the investigation of Mr. [redacted]'s complaint...

regarding his dryer.
Bradley [redacted], Store Manager, provided the following response:
We would gladly provide Mr. [redacted] with an exchange or refund if he would contact us or visit our location. I (Bradley) can be reached during normal business hours at [redacted] Accordingly, we respectfully ask that this matter be considered closed.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Tammie [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation

September 8, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago, IL 60611
Re: #9456[redacted] - Amber [redacted]
Dear Ms. [redacted],
We have completed the investigation of Mrs. [redacted]'s complaint regarding her dissatisfaction with our customer service and non-receipt of a grill she purchased from kmart.com.
It is unfortunate that we failed Mrs. [redacted]'s expectations when she recently used Kmart layaway. We value her patronage and can understand her frustration with the events detailed in her complaint. We can assure Mrs. [redacted] that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, we revealed that Ms. [redacted] received assistance from Executive Member Services. Our agent provided her with a refund, but afterward the order was released for delivery and shipped to her home. Our records indicate that Ms. [redacted] stated she planned to return the grill to her local Kmart store. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future Mrs. [redacted] will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Mrs. [redacted]'s comments and the requested refund has been provided.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Nicki [redacted]
Regulatory Complaint Specialist
512-[redacted]
1-800[redacted] Ext. [redacted]

Initial Business Response /* (1000, 5, 2015/06/25) */
June 25, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] - [redacted]
Dear Ms. [redacted]

We have completed the investigation of Ms. [redacted]'s complaint...

regarding her Sears Carpet and Upholstery Cleaning appointment.
It is unfortunate that we failed Ms. [redacted]'s expectations when she recently contacted Sears for assistance with her Sears Carpet and Upholstery Cleaning appointment. We value her patronage and can understand her frustration with the events detailed in her complaint. We can assure Ms. [redacted] that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, [redacted] General Manager for the San Francisco Bay Area Sears Carpet Cleaning Franchise, contacted Ms. [redacted] to discuss her concerns and reported to Sears that Ms. [redacted] indicated that she obtained services elsewhere and no longer needed his assistance with this issue. Therefore, at this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future Ms. [redacted] will allow us an opportunity to provide her with an example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have documented Ms. [redacted]'s comments and no further resolution can be offered at this time.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX Ext. XXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Poor Customer service response to my complaint for the obvious reasons per my complaint!
Final Business Response /* (4000, 9, 2015/07/09) */
July 9, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] - [redacted]
Dear Ms. [redacted]

We have completed the investigation of Ms. [redacted]'s rebuttal regarding her dissatisfaction with our response to her Sears Carpet and Upholstery Cleaning complaint.
We have reviewed the response from Sears Carpet and Upholstery and Ms. [redacted]'s rebuttal, and we do not find that Ms. [redacted] has brought any new information to her complaint. While we understand that she was dissatisfied with the service she received, compensation is not a condition of accepting any products and services from Sears. Additionally, it may be important to note that because we did not perform the requested service, we did not retain a payment from Ms. [redacted]. Therefore, the amount of compensation she has requested exceeds the amount she has paid Sears, and it is our understanding that such requests are beyond the purview of the Revdex.com. Regardless, we would be willing to offer Ms. [redacted] a $35.00 Sears gift card as a good will gesture and apology for any inconvenience she may have experienced. Ms. [redacted] may reply through the Revdex.com or call Regulatory Complaint Specialist [redacted] at XXX-XXX-XXXX within 30 business days if she would like to accept this offer. Since an equitable resolution has been proposed, we ask to have this matter closed pending Ms. [redacted]'s response.
We apologize that we have failed Ms. [redacted]'s expectations and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX Ext. XXXXX

August 15, 2016   Nita [redacted]
12pt;">Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: Patrick [redacted] -# [redacted]   Dear Ms. [redacted]:   We have completed the investigation of Mr. [redacted]’s complaint regarding his tractor and his request to be authorized $1,500.00 under his Repair Protection Agreement (RPA) towards a replacement.   First, we would like to apologize to Mr. [redacted] for failing his expectations in regard to the repair of his tractor. After the technician examined Mr. [redacted]’s tractor on August 12, 2016, the District Service Manager authorized a replacement.   In accordance with the terms of the RPA that Mr. [redacted] carries on his tractor, he was authorized $1,500.00 towards a new tractor from Sears.  Mr. [redacted] is welcome to go to his local Sears to reselect; any Sears Blue Crew associate in the Lawn and Garden department can assist him.  Mr. [redacted] will need to provide the telephone number on record, (808) 870-6284, to verify the replacement authorization.  The new tractor will be delivered at no charge and the old unit removed.  The remaining RPA coverage will transfer to the new tractor and run concurrently with the manufacturer’s warranty until it’s expiration on June 21, 2017. However, the manufacturer’s warranty will continue and run a full year from the date of delivery.  With that said, since we are providing Mr. [redacted] with his requested resolution, we ask that this matter be closed.   Again, we apologize to Mr. [redacted] and we appreciate the opportunity to address this matter.    Sincerely, Melissa [redacted] Regulatory Complaints Specialist

Terrible customer experience.when technician comes to your place not to fix thing but sale parts, labor and insurance. Very low intelligence - they follow the script. Second technician who came to fix problem not fixed by the first one did not even make any attempts to debug and understand the problem - his concern was selling insurance after more than $500 was spent - great, really?? Never dealt with Sears before and hope not to deal with them in a future

I got really bad service and they treated me with great disrespect and rudely. Pretty much told me that I couldnt afford the appliances that I ended up buying. Everytime we go into sears the staff is rude and dont really know where there own products are. They have no customer service skills at all

September 2, 2016
 
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago, IL ...

60611 
Re:  #[redacted] – Barbara [redacted]   
 
Dear Ms. [redacted]:
 
We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction with the service provided by Sears on her refrigerator and her request to receive a refund for all charges above our non-refundable trip/diagnostic fee.
 
We apologize that Ms. [redacted] request for a refund was not handled properly when she requested it. Normally the way our 90-day service guarantee works, is that if the repair we provided did not fix the issue, then we will provide a further quote and charge for the parts only; the labor is covered under the guarantee. If that subsequent estimate is declined, then we would remove any previously installed parts and then send in a form so that the consumer would receive a refund for all charges above the non-refundable trip/diagnostic fee, much like Ms. [redacted] is asking for. The problem now though is that she has disposed of the refrigerator so we have no way to confirm the repair was not successful nor do we have anyway to recoup any of our expenses for the parts. She indicates that she will file in small claims court but it is hard to file a claim when you no longer have the property in question.
 
With that said, we are willing to consider some sort of a refund, but would like Ms. [redacted] to submit her receipt for the refrigerator she indicates that she purchased. We feel this will help substantiate that she did in fact replace the refrigerator so that it was most likely not in good working order. We will also need the full 16 digit account number or numbers used for any of the charges. These are only retained in our system for a short time and have long since fallen out; however, because she says she was disputing the charges we feel it is important for us to be able to research the status of the charges before any refunds are issued back to the card or cards used. Ms. [redacted] can submit the receipt to me via email at [redacted]@searshc.com or via fax at [redacted] and she can call or email me the account numbers. In the interim, since we are willing to at least consider a refund if the requested documentation is provided, and we feel this is a generous accommodation considering the appliance is no longer in Ms. [redacted] possession, we have closed our file pending her response.
 
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
Dana [redacted]
Team Manager, Regulatory Complaints
Direct Line: [redacted]
Email: [redacted]@searshc.com

(The consumer indicated he/she DID NOT accept the response from the business.)
Please view the chat below - here is proof of their lies. They promised that a second shipment was sent out and the continuous confirmations of the delivery on the 8th:
[redacted] : THey said...

it's IMPOSSIBLE for me to receive this package by the 8th
[redacted] (15:38:41 GMT) : Yes, but right now I am sending one email to them and also escalating this issue to our team.
Visitor (15:38:48 GMT) : they said no matter what I won't
[redacted] (15:38:50 GMT) : So it will get solved within next 24 hours.
Visitor (15:38:53 GMT) : its on ground transportation
Visitor (15:38:57 GMT) : and that's impossible to change
Visitor (15:39:05 GMT) : no matter what you do it's impossible
Visitor (15:39:13 GMT) : so what do I say to that
Visitor (15:39:21 GMT) : they said the only way would be if you send out another one
[redacted] (15:40:33 GMT) : I do understand your concern, I am requesting to our Merchant to resend the same Item to our UPS team and you will receive confirmation email from our Merchant within next 24 hours for this issue.
Visitor (15:40:52 GMT) : ok so another package is being sent out to be next day air?
[redacted] (15:41:19 GMT) : Yes. We will try our best to resend the Item to them.
[redacted] (15:41:27 GMT) : So there is no need to worry.
Visitor (15:41:28 GMT) : can I get the tracking number for that package
[redacted] (15:42:07 GMT) : Nope right now we are not able to provide you the tracing number for this, our team will notify you for the same.
Visitor (15:42:24 GMT) : can you stay on the line until I receive that email
Visitor (15:42:45 GMT) : I spoken with 3 different sears customer service agents and I have no idea what's going on now
[redacted] (15:42:46 GMT) : You will receive it within next 24 hours.
[redacted] (15:42:48 GMT) : Not now.
Visitor (15:43:11 GMT) : can I have that order number?
[redacted] (15:43:18 GMT) : Yes.
[redacted] (15:43:37 GMT) : Our Merchant have all your order details so don't worry.
Visitor (15:44:13 GMT) : ok. so at this point there's no confirmation that I will receive this on the 8th
Visitor (15:44:17 GMT) : you will try but it's not confirmed
[redacted] (15:44:26 GMT) : Yes,
Visitor (15:44:33 GMT) : why did the other two agents confirm the 8th
Visitor (15:44:45 GMT) : had I not spoken with you, I would never have received my package
Visitor (15:45:07 GMT) : I have the email transcript for the last one saying it's been confirmed that I will receive it on the 8th
Visitor (15:45:32 GMT) : both confirmed and now thats changing because im asking all these questions
[redacted] (15:45:44 GMT) : My colloegue have already escalated this issue and we will look into this issue on priority basis.
Visitor (15:46:15 GMT) : Is there a center that has that bag anywhere in the los angeles area
Visitor (15:46:23 GMT) : I really cant risk this
[redacted] (15:46:33 GMT) : I am saying that right now you are not able to get confirmation email but within next 24 hours you will get confirmation email.
Visitor (15:46:42 GMT) : but what if it doesnt come by the 8th
Visitor (15:46:53 GMT) : I cant have that
[redacted] (15:46:58 GMT) : I assure you that you will receive it on 8th.
Visitor (15:47:03 GMT) : this is an incredibly difficult process
Visitor (15:47:06 GMT) : and not assuring at all
Visitor (15:47:21 GMT) : ok so something changed?
Visitor (15:47:26 GMT) : I for sure will receive this by the 8th?
[redacted] (15:47:30 GMT) : Yes.
Visitor (15:47:38 GMT) : ok...
[redacted] (15:47:50 GMT) : Is there anything else which I can help you with?
Visitor (15:48:15 GMT) : What is the new order number?
Visitor (15:48:17 GMT) : I never received that
[redacted] (15:48:57 GMT) : We are not generating new order number for this just resending the item again.
Visitor (15:49:09 GMT) : ok. thank you
[redacted] (15:49:26 GMT) : It's my pleasure to assist you today, take care. Have a Great Day!
Here is another confirmation from another customer service agent:
Visitor (14:59:47 GMT) : Hi there
[redacted] I (14:59:51 GMT) : Good morning! How may I assist you today?
Visitor (15:00:03 GMT) : my package was supposed to be delivered by the 8th
Visitor (15:00:08 GMT) : and now it says it's the 12th (removed link to UPS tracking)
Visitor (15:00:18 GMT) : I need it by the 8th, which was why I purchased this
[redacted] I (15:00:42 GMT) : Sure! I will be glad to assist you with this and help you with the information.
Visitor (15:00:46 GMT) : I spoke with customer service yesterday and he confirmed it would be delievred on the 8th
[redacted] I (15:00:52 GMT) : Can you provide me with the order number and your name to check the order details and help you further?
Visitor (15:01:19 GMT) : order #: [redacted]
Visitor (15:01:24 GMT) : (removed name)
[redacted] I (15:02:08 GMT) : Allow me a moment or more to view the order details for you.
Visitor (15:02:13 GMT) : ok thank you
Visitor (15:02:56 GMT) : The expected arrival date was the 8th: (removed screenshot)
[redacted] I (15:03:15 GMT) : I appreciate your patience.
Visitor (15:03:54 GMT) : I'm sorry but I need this on the 8th. I'm flying out on the 9th
[redacted] I (15:04:34 GMT) : I can see that this order is shipped by the merchant, hence I am escalating this issue to our merchant. The updated shipping details will be send to you by an email on (removed email). The order will be delivered on or before 10/08/2015, as already in transit.
Visitor (15:05:14 GMT) : Ok, thank you. If I call UPS will they update this as well?
[redacted] I (15:06:10 GMT) : Do not worry! You will have no issue. I am sorting this out and get this order delivered to you at utmost priority and as you need.
Visitor (15:06:23 GMT) : ok thank you so much [redacted]
The promise of new deliveries, multiple wrong confirmations. I don't understand why you confirm things that are not true. I have the pdfs of the chat transcripts if needed.

Initial Business Response /* (1000, 11, 2015/08/20) */
August 20, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL XXXXX
Re: [redacted]

Dear Ms. [redacted]
We have completed the investigation of[redacted]...

complaint regarding her allegation that her fiancé was electrocuted.
After reviewing Ms.[redacted] complaint and our records, we were able to determine that she was assigned Damage Claim XXXXXX. As clarification, once the claimant has been assigned a claim number through Home Delivery Link, they provide an official response representing Sears. Home Delivery Link has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon Home Delivery Link's actions; their decision on any claim is final. We contacted Carrier Manager[redacted] and were informed that they are currently working with Ms. [redacted] with her claim. If Ms. [redacted] has any questions or concerns regarding the status of her Claim, she may contact Ms.[redacted] at XXX-XXX-XXXX or [redacted]@homedeliverylink.com. Since[redacted] issue is being handled through a standardized claim process with Home Delivery Link and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, we have closed our file.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
REGULATORY SPECIALIST, regulatory complaints
sears holdings corporation
O: [redacted]
imx integrated member experience
Initial Consumer Rebuttal /* (3000, 13, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not been in contact with anyone person named Ms. [redacted]. I have not gotten credits as of yet. I have connected the credit card company and an attorney at this point.

Sears provides products through 2nd party sellers. When I ordered an item I did not receive it but the online tracking said it was delivered. Sears did not help me with a resolution. The only contact I had to work with was the online ordering phone number. After one month of calls and promises I have yet to feel a resolution has been made.

June 23, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re: [redacted]   Dear Ms[redacted]   We have completed the investigation of Mr. [redacted] complaint regarding his recent online order experience and his request for a refund of the restocking fee.   It is unfortunate that we failed Mr. [redacted] expectations as we value his patronage. We can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted.  After reviewing the notes in his order we show that Sears Online advised him to return to the store with his receipt to receive the refund. However, he was out of town at the time. Therefore, we have issued a refund of $63.60 back to his [redacted] account ending in [redacted] For Mr. [redacted] records the return sales receipt number is [redacted]. Additionally, we hope that in the future Mr. [redacted] will allow us another opportunity to provide him with a better example of customer service that we have built our reputation upon. In the interim, we have noted Mr. [redacted] concerns and respectfully ask to have this matter closed.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

October 9, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # 94569732 - Rich K [redacted]
Dear Ms. [redacted]:
We have completed the investigation of Mr. [redacted]' complaint...

regarding his allegation that we improperly installed the spark plugs and coil in his vehicle; as well as damaged a wire during the service that subsequently caused a problem with the anti-theft system.
Upon receipt of Mr. [redacted]' complaint we reached out to Ryan [redacted], Assistant Auto Center Manager for Store 6058, to assist with Mr. [redacted]' concerns. After multiple attempts to contact Mr. [redacted], Mr. [redacted] made contact with him on October 6, 2015. Mr. [redacted] offered to reimburse Mr. [redacted] for the spark plugs and for the repair charges from the dealer; to repair the damaged wire, and the work on the spark plugs and coil. Mr. [redacted] accepted the offer. With that being said, since we have addressed the issue brought forth in Mr. [redacted] complaint, we have closed our file.
Again, we apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted] direct
Matilda.[redacted]@searshc.com

[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611  

align="left">  Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] complaint regarding the installation of a dishwasher purchased from Sears. [redacted], Sears Installation Solutions, Customer Advocate provided the following response: Sears Installation Solutions records indicate that Mr. [redacted] dishwasher was installed on September 30, 2016. After the installation occurred, Mr. [redacted] was contacted by Ms. [redacted] from our office and confirmed the installation of the new unit. A $50.00 bank check has been requested and should be received by Mr. [redacted] within the next 7-10 days. At this time, since we have confirmed the installation of the dishwasher and have processed the aforementioned $50.00 check, we respectfully request that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]