Sears Holdings Corporation

May 3, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding his dissatisfaction with the charges he was assessed for a part ordered by our technician As clarification, the parts we sell through Sears PartsDirect are for do-it-yourself repairs or by other technicians, whether Sears or not, and as such are sort of a wholesale pricingThe parts do not come with schematics or instructions for installing, so it requires a certain amount of knowledge in some instances to use themAdditionally, while the parts have a warranty against defects, they are not returnable once installed if it turns out the part does not fix the problem or if the part is damaged while installing itIn the case of electronic control boards, improper installation can cause the board to short out and this would not be considered a defect; thus the consumer would be out the entire cost of the part When the same parts are ordered by our in-home repair technicians, we take on any liability regarding that partSo if it is installed wrong and it causes the part to fail, or if it is determined that the part is not needed after it is installed, then the consumer would be able to get a replacement or a refundThis retail price reflects any internal costs we have for shipping, warehousing on trucks, or for sourcing them locally when needed, and also the probability of damaging the part in some waySome parts have only a small difference in price between the wholesale and retail cost and others have a larger difference, again because of internal expensesIt is always the consumer’s choice on whether to have the peace of mind to have us take on that liability, or to do a repair themselvesWe would also note that we do not advertise through Sears service that we match prices, whether through another Sears operated business or a different service provider As far as the two payments are concerned, when we determine that parts will have to be ordered for a return visit, our technician initially collects the price of the part along with our minimum trip/diagnostic feeIn this way, if the consumer never has us install the part or has us go back out, neither party would owe the other any moniesSo our technician collected the price of the part and the trip fee, which came to $with the tax, and then collected the remaining labor of $74.00, once he returned and installed the part In most cases at this point we stand pretty firm that we presented the cost of the part in our estimate and the estimate was accepted by [redacted] , which means no refund is owed by us and would generally not be providedWith that said, in [redacted] case it did take an inordinate amount of time for the manufacturer to provide the part and he apparently waited patiently from December until March for the repair to be completedWhile we have no control over how quickly the part is shipped, or if it is on back-order, because of the delay we would be willing to provide a 20% discount on the repair as a courtesyThis amounts to a refund of $and if [redacted] could contact me at [redacted] or email me at [redacted] with the first digits of his digit [redacted] card number ending in [redacted] (the [redacted] card used for the first payment), we would issue this refund back to his [redacted] card; we do not need the expiration date or the security code since we are just processing a refund rather than a saleWe apologize that we even have to ask for this, but so much time has elapsed since the payment was made that the full credit card information is no longer accessible in our systemIn the interim, since we are willing to provide a partial refund as a courtesy and are only awaiting contact from [redacted] , we have closed our file We apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Team Manager, Regulatory Complaints [redacted]

June 27, [redacted] Our File No: [redacted] Via: 1st Class US Postage Dear Mr [redacted] This letter serves to confirm that we have completed our investigation in regards to the above-referenced fileI tried to reach you via phone on 06/23/16, 06/24/and again on 06/27/I apologize for any confusion regarding the credit card applicationThe credit card has been closed with a zero balance Thank you for your time, effort and patience during the investigation processIf you have any further questions or concerns, please contact me at [redacted] or via email at [redacted] Sincerely, [redacted] SHIP/HI Regulatory Complaint Specialist cc: Revdex.com

September 15, Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] – Kathryn A [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction with the delay in receiving her refund for the cancelled online order Firstly we would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedWe want to assure Ms [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service furtherUpon receipt of Ms [redacted] complaint we reviewed the notes on her online orderThe order indicated that both the dishwasher and the refrigerator had shipped from separate outlet stores; however, there was no tracking information listed for either itemAccording to the notes, both outlet stores were contacted and the orders were cancelled due to the delivery issueOn September 12, we issued two separate credits to Ms [redacted] credit card ending in ***; $2,and $for a total credit of $3,The credits should post to Ms [redacted] account within – business daysWith that being said, since we have addressed the issue brought forth in Ms [redacted] complaint, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Matilda [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Matilda[redacted] @searshc.com

July 25, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] Dear [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order and request for a refund after the return policy time frame of a Third Party Seller As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms [redacted] case, the order was fulfilled by [redacted] Inclocated at [redacted] ***, with an email address of [redacted] and telephone number [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details While the product is far outside of the seller’s return policy and Sears not obligated to issue the refund, we processed a full refund of $in the form of a mail bank check as a onetime courtesy exceptionAdditionally, MsHom may keep or dispose of the merchandise to her discretionThe check will arrive in the mail within to business daysIn closure, since an equitable resolution has been provided, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

February 5, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction that her new oven did not exactly match the same cut-out that was needed for the oven she was replacing As clarification, the installation order that Ms [redacted] signed indicated that we are not responsible for any modifications that might be neededThere is no “standard” cut-out when it comes to buiovens and the cut-out needed can change depending upon the size of the oven, and whether the newer version has more or less of a the area around the controls along with any trim around the edgesIf Ms [redacted] was not happy that the new oven was going to require modifications to her cabinetry, she could have refused the installation and returned the ovenInstead she had the oven installed and agreed to the charges they assessed to minimize the gap as much as they were able with a trim kitHowever, our installers are not carpenters and if further modification was needed in excess of what a trim kit could cover, then this would be something they would financially be responsible for providing on their ownSince Sears would not be responsible for the existing cabinetry or prior cut-out, we have closed our file We apologize to MsSenechal for the delay in answering her concernsWe have been using a new system with the Revdex.com and have had several issues that have caused us delay, but we believe these are all corrected nowWe appreciate the opportunity to address this matter and please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Team Manager, Regulatory Complaints [redacted] Email: [redacted]

August 5, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] –Kim [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding her request to receive a price match credit, which was denied In the interest of consumer satisfaction, we have granted Ms [redacted] request and a credit for $was issued to her account todayWe ask that she allow 3-business days for her credit to reflectIn light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation ***) [redacted] @searshc.com Tell us why here

August 30, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] – Stacy [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s rebuttal to the previous response we sent We have been in contact with Ms [redacted] in reference to her newer concerns, and as a further courtesy we sent her the part she indicated was correctWe sent from our own Sears PartsDirect at no charge to Ms [redacted] so that should cover the $shipping fee she incurred from the wrong itemThe part is expected to arrive next week and if Ms [redacted] has any further concerns she is welcome to contact me via email or phone Again, we apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Dana [redacted] Team Manager, Regulatory Complaints Direct Line: ***-***- [redacted] Email: Dana[redacted] @searshc.com

Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL align="left"> Re: Igor T [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] complaint regarding Sears Auto CenterRaymond [redacted] , Manager of the Vancouver Sears Auto Center, provided the following response: After receiving and reviewing Mr [redacted] complaint, I contacted him to discuss his concernsIt was agreed that Sears Auto Center would be refunding Mr [redacted] $plus taxMr [redacted] has informed me that he would be coming into the store so that we can process his refundIf Mr [redacted] has any additional questions or concerns, he can reach me at the Auto Center by calling [redacted] Since it is our understanding that Mr [redacted] was satisfied with the aforementioned refund, we respectfully request that this complaint be closedWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com

January 21, 0in 0pt" class="InsideAddressName"> [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding receiving a refund for his order that was cancelled Upon receiving Mr [redacted] complaint, we escalated his concerns to [redacted] ***, Store General Manager of store# *** Ms [redacted] states that a check was cut for Mr [redacted] on January 1, in the amount of $1, If the check does not clear within 7-business days, the store will cancel that check and issue another refund at that time Should Mr [redacted] not receive his check, he can contact Ms [redacted] at [redacted] That being said, because we have addressed Mr [redacted] complaint, we respectfully request this complaint be closed We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]

August 22, Nita [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] – Amanda L [redacted] Dear Ms [redacted] , We have completed the investigation of Ms [redacted] ’s complaint regarding her online order experience It is unfortunate that we failed Ms [redacted] ’s expectations and can understand her frustration with the series of events noted in her complaintAfter reviewing the notes in her order we found that she had been in contact with (EMS) Executive Member Services, Sears escalated complaint departmentEMS assisted in processing a full refund for the original order and issuing a 25% discount on a new order which she acceptedThe full refund of $was processed on August 14, 2016, and the sales adjustment of $was issued on August 16, Additionally, we hope that in the future Ms [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponSince it is our understanding that this resolution met with Ms [redacted] ’s approval, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Contact Name and Title: MELISSA [redacted] September 8, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: Priscilla [redacted] - # [redacted] Dear Ms [redacted] : We have completed our investigation Ms [redacted] complaint regarding her dissatisfaction with her refrigerator First, we would like to apologize to Ms [redacted] for failing her expectations in regard to her refrigeratorUpon researching Ms [redacted] concerns, we found that she had been assisted by our escalated customer service group, Executive Customer Relations (ECR)Our records show that ECR processed an in-warranty exchange for Ms [redacted] on September 2, 2015, and the new unit was delivered on September 5, Additionally, Ms [redacted] was not charged any monies for the new refrigeratorWith that said, since we have provided Ms [redacted] with a new refrigerator, we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI regret having to take your time with this matter - I feel the Sears Management made an acceptable offer in view of their negligent Signage - I was percent ready with photo proof of the signs and the names of the Clerk who I said had a clear view of me in the dept - see I didn't switch signs ETC ETC (was Sears Mistake) I do thank you and Revdex.com for the opportunity to settle the case w/o the hassle of going to small claims - or further aggravation I did get a call from a [redacted] number when I was on the other line - bI had a chance to put the party on hold and switch lines - the caller hung up - No Voice Message - Even though the system offered that - and No Call Back ---- Huh ??? OK - I was so happy to hear you resolved this and I don't think I would have had this cooperation w/o your assistance - KUDOS and Thanks Again Sincerely, [redacted]

Nita [redacted] Revdex.com North Wabash Ave, Ste [redacted] Chicago, IL align="left"> Re: Christopher [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s complaint regarding a washer purchased from SearsKelly ***, Sears Hometown Stores, Senior District Sales Manager provided the following response: The washer noted in Mr [redacted] ’s complaint was purchased from Sears on April 4, and was covered by the manufacturers one year parts and labor warranty That said, due to the concerns with the washer, I offered Mr [redacted] a $Sears gift cardTypically a consumer can expect to receive a gift card within 10-days from processingAt this time, since we have noted the acceptance of the aforementioned gift card, we ask that this complaint be closedWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com

December 14, 2015Nita [redacted] Revdex.com North Wabash Ave., Ste#2006Chicago, IL 60611Re: – Brandi [redacted] Dear Ms [redacted] ,We have been unable to complete the investigation of Ms [redacted] ’s complaint regarding her recent online order.The correspondence Ms [redacted] provided us with did not include enough identifying information to locate the order mentioned in her complaintWe sent an email correspondence to Ms [redacted] on December 9, 2015, and again on December 14, 2015, however, Ms [redacted] has not yet responded Since we do not have enough information to facilitate a resolution, we will need to close this issue pending the receipt of more indetifying information or an order numberAt that time, we would be pleased to re-open Ms [redacted] ’s complaintIn the interim, we ask to have this matter closed, pending Ms [redacted] ’s order numberWe appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Eligia [redacted] Regulatory Complaint SpecialistSears Holdings Corporation

February 9, class="InsideAddress"> Nita [redacted] Revdex.com North Wabash Ave, Ste [redacted] Chicago, IL Re: #– Kathryn [redacted] Dear Ms [redacted] : We have been unable to complete the investigation of Ms [redacted] ’s complaint regarding her recent visit to one of our auto centers Upon receiving Ms [redacted] ’s complaint, we escalated her concerns to David [redacted] , Assistant Auto Center Manager of Unit# Mr [redacted] who has attempted to reach Ms [redacted] via telephone and I has left contact information on her voicemail; however, at this time she has not responded We are unable to resolve Ms [redacted] ’s issue until we have the opportunity to discuss the matter with her She may contact Mr [redacted] at [redacted] at her earliest convenience if she still requires assistance with her issue In the interim, we will consider Ms [redacted] ’s matter closed, pending her response We apologize to Ms [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Erica [redacted] Regulatory Complaints Specialist [redacted] Erica[redacted] @searshc.com

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ June 11, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms[redacted] We have completed our investigation of Ms[redacted] complaint for the service charges for her Dryer Our research shows that our service technician identified the reason Ms[redacted] dryer was not functioning properly was that the bentflex exhaust filter needed to be cleanedHe instructed Ms[redacted] on how to do this and cleaned the filterWithout a service warranty Ms[redacted] would have been responsible for the non-refundable diagnostic/trip fee of $Since Ms[redacted] had purchased the Appliance home warranty coverage she was only responsible for the $deductible fee that is required when an appliance is known to not be functioning before the purchase of the Home Warranty That being said we have cancelled the Home Warranty she purchased before the service appointment and she has been credited back the original $Ms[redacted] was not charged any fee to cancel the service warrantyBut we have not refunded the $deductible she paid for the serviceBecause although our service technician did not have to order any parts or do any repairs to her dryer as it was not broken per say, he did provide a service for her which was the cleaning of the bentflex exhaust filter and instructed her on the importance of doing thisThis information is listed on page of Ms[redacted] owner's manual and states that this should be done at least once a yearNot doing this can cause a longer drying time and eventual can potentially cause additional problemsSince an equitable resolution has been provided that is commensurate to the circumstances, we ask to have this matter closed We apologize to Ms[redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation XXX-XXX-XXXX direct [redacted] @searshc.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can say in front of GOD that the repair man did not say anything regarding "the bentflex exhaust filter needed to be cleaned." He did not show me nor instructed on how to do this or cleaned the filterIt took him less than minutes to inspect the dryer, and all he said was" there is nothing wrong with the dryer"I swear to the bible that the above statement is true I am glad that Sears agreed to cancel the contract Final Business Response / [redacted] (4000, 9, 2015/06/24) */ June 24, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL XXXXX Re: # [redacted] Dear Ms[redacted] We have completed the investigation of Ms[redacted] rebuttal We have reviewed both our response and Ms[redacted] rebuttal, and we do not find that she has brought any new information to her complaintAs we have cancelled The Sears Home Warranty as requested we have closed our case We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation XXX-XXX-XXXX direct [redacted] @searshc.com Final Consumer Response / [redacted] (4200, 11, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just want to alert Sears that the repair service person did a poor job and liedI wasted $for nothingBut as a result, I'll never shop at Sears again

September 14, 2015Revdex.comAttn: Nita [redacted] North Wabash Ave- Ste2006Chicago, IL 60611Our File No: 16434845Revdex.com File No: 945683617/Patricia ***Via: Revdex.com websiteDear Ms [redacted] ,This letter serves to confirm that Sears Home Improvement Products (SHIP) has been in contact with Mrs [redacted] and her daughter, Ms [redacted] , who resides in the home where the roof was installedAt this point, we are having one of our project coordinators, MrStephen [redacted] , visit Ms [redacted] in order to attempt to ascertain where the leak is coming from so that we may prepare for a resolutionOnce we have a better idea of what is causing the leak we will update your office accordingly.Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at 800-222-extension 5496, or via email at [redacted] @searshomepro.com.Sincerely,Liz [redacted] SHIP/HI Regulatory Complaint Specialist cc: Mrand MrsJohn ***MsAmy [redacted]

I purchased a screen tent on the Kmart app, with the in store pickup and pay in store option Used a coupon code for $off and the store had no idea how to pull up the purchase, said they had no record of the purchase, but our tent was there waiting for us with my name on it They charged us full price I was unable to resolve it in the store, so I called Kmart customer serviceTwice their customer service disconnected when they put me on hold/off hold After calls, I was told twice I'd have an e-mail to resolve it, and both times the e-mail said contact the store to resolve it Nobody reads those things! I'm done calling The e-mail even had a link to click to chat if I had any questions, comments or needed more assistance, but the link doesn't load anything, if you copy it, a blank page loads Doesn't work Imagine that It's no wonder Sears and Kmart stores are closing down all over the US The hire incompetent people, and as a consumer I refuse to deal with them again

Contact Name and Title: Erica [redacted] Contact Email: Erica[redacted] @searshc.com October 8, Nita [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL Re: Sharon E [redacted] # Dear Ms [redacted] : We have completed the investigation of Ms***'s complaint regarding the installation and repair of her range It is unfortunate that we failed Ms***'s expectations when she called Sears for service to install her rangeWe would like to note that Ms [redacted] has spoken with our Customer Solutions department regarding this issue and was refunded $under salescheck# for the installation of the rangeAs for the repair of the range, we apologize that she needed repair upon its arrivalPer our service notes, the range was repaired on October 1, and is now working as designedWe know how frustrating it can be to purchase a new range, only to have it not function as it shouldTo give Ms [redacted] piece of mind, we have processed a month complimentary Master Protection Agreement which will cover her range for an additional months after her warranty expiresShe is now covered until March 11, That being said, because Ms [redacted] has been refunded $for installation, her range repaired, and a month protection agreement processed, we respectfully request this complaint be closed We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Erica [redacted] Regulatory Claims Specialist [redacted] Erica[redacted] @searshc.com

January 4, class="InsideAddressName"> [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear [redacted] We have completed the investigation of Mr [redacted] complaint regarding the rescheduled delivery of his refrigerator We apologize that Mr [redacted] delivery was rescheduled on the day of delivery Upon looking at Mr [redacted] file, we see that due to driveway limitations, a smaller truck was needed and thus, delivery had to be rescheduled We see that the refrigerator was delivered on December 31, Because we value Mr [redacted] patronage, we have processed a gift card in the amount of $for any inconveniences that he may have experienced The gift card will be received in 7-business days to the address listed on this complaint That being said, because we have addressed Mr [redacted] concerns, we respectfully request this complaint be closed We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]