Sears Holdings Corporation

July 27, 2016     Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re:  [redacted] – [redacted] R. [redacted]   Dear Ms. [redacted]:   We have not fully completed our investigation of Ms. [redacted]’s complaint regarding her recent online experience.   We apologize for the delay in responding to this complaint. We forwarded this matter to Sears Online to research and are currently awaiting their response. We are committed to providing a fair and equitable resolution and ask that Ms. [redacted] allow us ten business days to come to a decision. In the interim, should Ms. [redacted] have any questions, she may contact the unit directly at 1-[redacted].   We apologize again and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.     Sincerely,   [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I regret having to take your time with this matter - I feel the Sears Management made an acceptable offer in view of their negligent Signage - I was 100 percent ready with
photo proof of the signs and the names of the Clerk who I said had a clear view of me in the dept - see I didn't switch signs ETC ETC (was Sears Mistake)
 
I do thank you and Revdex.com for the opportunity to settle the case w/o the hassle of going to small claims - or further aggravation
 
I did get a call from a [redacted] number when I was on the other line - b4 I had a chance to put the party on hold and switch lines  - the caller hung up -
No Voice Message - Even though the system offered that - and No Call Back  ---- Huh ??? 
 
OK - I was so happy to hear you resolved this and I don't think I would have had this cooperation w/o your assistance   -  KUDOS and Thanks Again
 
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/10/05) */
October 1, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: #[redacted]
Dear Ms. [redacted]
We have completed the investigation of Mr.[redacted] complaint...

regarding the pricing of his car battery.
As clarification, the promotion Mr. [redacted] spoke of specifically noted that it was only valid for online purchases. While we realize he said there was some sort of issue and he could not place the order, his order was processed at the store and therefore, the purchase did not qualify. That said, we can appreciate Mr.[redacted] frustration and we are willing to provide him with a check for the difference between the regular price of $139.99 and the discounted price of $125.99 plus and additional $11.00 to make it $25.00 even as a courtesy. This check should arrive within 7-10 business days. In light of the aforementioned information, we respectfully ask that this matter be considered closed.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
(XXX) XXX-XXXX
[redacted]@searshc.com
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted]
I am rejecting this response because:
This issue isn't about fixing the board. The issue is the ridiculously poor customer service.All Sears agents were advised about the age of the range, that it was discontinued, that we could not get the board and that it was NOT under warranty. Despite this, they said it could be done but we had to pay $95 for a service visit first - to remove rthe board and have it sent out.ONLY AFTER the serviceman came and we had to pay the $95 were we told it could not be fixed/removed and sent out.That is a deceptive practice.
Then I was told by customer service that because of this my $95 would be refunded - to call back after the servicer entered the visit. When I called, as instructed, the woman was nasty, rude and told me I was out of luck. Refused to send me to a superisor and even hung up on me. When I called again I finally got someone who would help and issued a refund.At this point I received a refund for the service visit. I also, on my own remvoed the board and had it repaired, but the response to my claim is the typical non sense Sears gives it's customers - "it's your fault".
 
Sincerely,
Louis [redacted]

We have a multi year appliance service contract with Sears and requested service for the dishwasher. Accidentally, the Sears technician damaged some items while moving the appliance.
Sears directed us to claim the damage with [redacted]. This company has been unwilling or unable to solve the issue for nearly 2 months. Even though we have been loyal Sears customers for many years, we have been treated as second class citizens not worthy of their time. In the meantime Sears HC said that there is nothing that they can do, in spite of the damaged been caused by one of their technicians.

Contact Name and Title: Eligia [redacted]
Contact Phone: 800 [redacted]
September 3, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago, IL 60611
Re: 94565590 - Shaun [redacted]
Dear Ms. [redacted],
We have completed the investigation of Mr. [redacted]'s complaint regarding his online order.
We would first like to apologize for any inconvenience Mr. [redacted] may have experienced with his order. We can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. After researching further, we found that Sears Online processed full refund of 468.22 back to her MasterCard ending in 3733 on August 22, 2015. For Mr. [redacted]'s records the return sales receipt number is 09300186[redacted] Additionally, we hope that in the future Mr. [redacted] will allow us another opportunity to provide him with a better example of customer service. In the interim, we have noted Mr. [redacted]'s concerns and respectfully ask to have this matter closed.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Eligia [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation

December 9, 2015Nita [redacted]Revdex.com330 North Wabash Ave.,
Ste. #2006Chicago, IL  60611Re: Timothy F. [redacted] - #
10983456Dear Ms. [redacted]:We have completed the
investigation of Mr. [redacted] complaint regarding his washer and his...

request to
have the unit replaced.First, we would like to
apologize to Mr. [redacted] for failing his expectations in regard to the repair of
his washer.  It appears that the problem
he has been experiencing with his washer is intermittent and consequently, did
not surface when the technician tested the unit.  On December 8, 2015, the Sears technician
found a loose wire between the display control and the main control board.  After securing the wire, he tested the unit
and found it to be operating properly.   Loretta [redacted] with unit 7983 spoke with Mr.
[redacted] after the repair and he indicated that he was pleased with the results.As to Mr. [redacted]
request for a replacement under his MPA; he has not met the criteria to
date.  Prior to the December 8th repair, Mr. [redacted] only had two qualifying repairs; the service calls where the
technician could not verify a problem with the washer do not count as
qualifying repairs.  Per the terms of the
Master Protection Agreement (MPA), a covered product is not eligible for
replacement until there have been four completed repairs with functional parts
repaired or replaced within 12 consecutive months.  At this time, Mr. [redacted] has three qualifying
repairs.With that said, since we have
completed the repair to Mr. [redacted] washer and clarified the terms of his MPA
in regard to a replacement, we ask that this matter be closed.Again, we apologize to
Mr. [redacted] and we appreciate the opportunity to address this matter.Sincerely,Melissa [redacted]Regulatory Complaints
Specialist

'serif'">September 7, 2016
 
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
 
Re:  #[redacted] – Joshua [redacted]
 
Dear Ms. [redacted]:
 
We have completed the investigation of Mr. [redacted]’s complaint regarding his recent visit to one of our auto centers.
 
Upon receiving Mr. [redacted]’s complaint, we escalated his concerns to Dewey [redacted], District Service Manager, who states the following:
 
The alignment on Mr. [redacted]’s car was out and a third party Subaru dealer had not checked it as previously stated.  Mr. [redacted] was made aware of this when a copy of the alignment specs were forwarded.  Mr. [redacted] went to the Subaru dealer and they informed him that they had not checked it and do not do alignments. Mr. [redacted] and his father returned to our location and purchased 4 B F Goodrich tires and an alignment from us. That being said, because we have addressed Mr. [redacted]’s complaint, we respectfully request this complaint be closed.
 
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
Erica [redacted]
Regulatory Complaints Specialist
[redacted]-[redacted]-[redacted]
Erica.[redacted]@searshc.com

December 28, 2016   [redacted]
12pt;">Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:       [redacted] [redacted]   Dear Ms. [redacted]   We have completed our investigation of Ms. [redacted] complaint regarding a rescheduled repair appointment for her dishwasher.   It is unfortunate that we failed Ms. [redacted] expectations when she recently contacted Sears Home Services to repair her dishwasher. We value Ms. [redacted] patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrations. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms. [redacted]   Upon receiving Ms. [redacted] complaint, we contacted the local service unit for assistance.   Barbara Phillips with [redacted] was able to move the service call to December 23, 2016.  On the day of service, the technician examined Ms. [redacted] dishwasher and presented an estimate.  Our records show that Ms. [redacted] declined the estimate and was charged $63.35.  With that said, since we have documented Ms. [redacted] concerns with the repair process and it is our understanding that she is not pursuing the repair of her dishwasher through Sears Home Services, we ask that this matter be closed.   Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter.     Sincerely, [redacted] Regulatory Complaints Specialist

clear="ALL">                                �...⇄ [redacted]RevDex.com330 North Wabash Ave,
Ste. #2006Chicago, IL  60611[redacted] We have completed the investigation of [redacted] complaint regarding Sears
Carry In Service and her vacuum cleaner. [redacted] Sears Carry In Services, Team Lead provided the following response:On
Friday, October 30th I had the pleasure of speaking with [redacted]
regarding her complaint. The [redacted] Vacuum cleaner noted in the complaint was
covered by a Sears maintance agreement until it expired on June 16, 2015.  The unit will be delivered to [redacted] home
on November 4, 2015 via [redacted]4 confirms that the item is
currently out for delivery. There will not be a $50.00 charge to [redacted] as
noted in her complaint.  If I can be of
any additional assistance to [redacted] she can reach me at [redacted].
Since it is my understanding that [redacted] was satisfied with the actions
taken by Sears to resolve her complaint, we ask that this complaint be closed. We apologize to [redacted] and appreciate the
opportunity to address this matter. 
Please feel free to contact me if you have any further questions or
concerns.Sincerely,[redacted]Regulatory
Claims SpecialistSears
Holdings Corporation[redacted]

Initial Business Response /* (1000, 6, 2015/09/24) */
September 24, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL XXXXX
Re: [redacted]

Dear Ms. [redacted]
We have completed the investigation of Ms. [redacted] complaint...

regarding the alleged damage that done to her home upon the delivery of her purchased appliances.
After reviewing Ms. [redacted] complaint and our records, we were able to determine that she was assigned Damage Claim [redacted]. As clarification, once the claimant has been assigned a claim number through our third party vendor[redacted], they provide an official response representing Sears.[redacted] has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon [redacted] Logistic's actions; their decision on any claim is final. We contacted Carrier Manager[redacted] and were informed that when they last spoke with Ms.[redacted], August 28, 2015, Ms.[redacted] requested the repairs done that same day. Ms.[redacted] was informed that this was not possible and requested additional information from Ms.[redacted]; however she declined and released the line. The Carrier also informed us that they have left several messages requesting a callback. To date, Ms.[redacted] has yet to respond. If Ms.[redacted] would like to move forward with her Claim, we ask the she contact[redacted] at XXX-XXX-XXXX. Since Ms. [redacted] issue is being handled through a standardized claim process with[redacted] and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, we have closed our file.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
REGULATORY SPECIALIST, regulatory complaints
Sears Holdings Corporation
O: [redacted]
imx integrated member experience

Initial Business Response /* (1000, 11, 2015/07/08) */
July 8, 2015
Revdex.com
Attn: Nita[redacted]
330 North Wabash Ave., Ste 2006
Chicago, IL 60611
Our File No: [redacted]
Revdex.com Case #: [redacted]
Via: Revdex.com Website
Dear Ms.[redacted],
Thank you for contacting Sears...

Home Improvement Products (SHIP) regarding your inquiry concerning the above-referenced file. As the customer requested, I have attached a copy of the customer's maintenance protection agreement (MPA). The requested information is on page 3, #13, C. This explains repairs are not covered due to owner's negligence, such as failure to maintain the product according to the owner's manual instructions. We have written documentation that shows we provided Ms. [redacted] a quote in 2010 with a cost to replace the ductwork but she declined.
Additionally, our system states a three year break from the servicing of her unit. It is important to note that the manufacturer requires that the units be serviced yearly, as indicated in the owner's manual, for any warranties to be honored. We were out July 11, 2012 for a no cool issue and as a customer service gesture, cleaned her coils and recommended she get the ducts cleaned. Then on May 27, 2015, we received a service call due to air flow issues. The tech advised her to get her ducts cleaned but the coils were more of the issue. He quoted a price for the cleaning of the coils and once again recommended she call a Sears #800 number for the duct cleaning quote. Again, she declined the quote and went with an alternate tech.
However, as a gesture of customer service, Sears will refund the cost for the alternate tech. Sears is not responsible for any work she had done by anyone outside the Sears organization. Ms. [redacted] should be aware that her MPA will not cover faulty workmanship or any resulting damages. She will need to go to the alternate tech she chose to do the work should she have issues resulting from his work. I also spoke to the customer and advised her she will need to keep her unit maintained to keep the MPA in place.
At this time, we respectfully request that you close your file. On behalf of SHIP please know that we value Ms. [redacted] as a customer and apologize for any frustrations or inconveniences she may have experienced. If you have any questions or concerns, please contact me at 800-222-5030 x 5415, or via email at Melissa.[redacted]@searshomepro.com.

Sincerely,
Melissa [redacted]
SHIP/HI Regulatory Complaint Specialist
cc: Edith [redacted] via UPS Ground signature required

August 2, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction with our customer service and non-receipt of a refund for her cancelled sears.com order.   It is unfortunate that we failed Ms. [redacted] expectations when she recently placed an order with Sears. We value her patronage and can understand her frustration with the events detailed in her letter. Her concerns have been forwarded to management for review so that future problems of this nature can be averted.  Our records show that on July 17, 2016, we issued a refund check of $756.98 instead of a gift card refund, and an additional gift card of $43.02 was issued on the same date to give Ms. [redacted] a complete refund of $800.00 for her gift cards in addition to the credit card refund of $54.69 she had already received.  At this time, we can only reiterate that we truly regret any inconvenience she may have experienced.  We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible.  We respectfully ask to have this matter closed since we have noted Ms. [redacted] comments and the requested resolution has been provided.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist [redacted]

I have been out of a washer machine for a month. I have two big drums in my living room that are broken that were shipped broken and sears left. I have not been able to escalate to anyone. Jerome id # [redacted] said he is the highest and he does not have a manager. There is nothing he can do but order another part. I am out of a washing machine. I have a master warranty with Sears and no reimbursement or replacement is being offered. Jerome refused to give me a manager. I want a replacement washer

May 3, 2016

class="InsideAddressName">[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
[redacted]
We have completed the investigation of [redacted] complaint regarding her recent visit to one of our auto centers.
Upon receiving [redacted] complaint, we escalated her concerns to [redacted], Senior District Service Manager who states that [redacted] was contacted and her complaint was discussed.  The 4th tire has arrived and ready for installation.  [redacted] will be coming to the auto center to have this done and is satisfied.  That being said, because we have addressed [redacted] complaint, we respectfully request this complaint be closed.
We apologize to [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]

I have never dealt with a company that was so unwilling to help their customers. On Feb. 15, I realized the hose on my Frigidare dishwasher was leaking. I had purchased the dishwasher at Sears in Farmington, Mo. in October 2013. My neighbor took the hose to the Sears store in Farmington to buy a replacement. They said they don't carry parts there, they would need to order one. My neighbor left and went to a couple other stores, but unable to find one came back to me. He said the guy he talked to was really kind of rude about it. I called the Sears store to order the part, and that's when the rudeness began. I asked them to order the hose for me, and he asked for the model #. I read it off to him, and he said their system didn't bring it up. So I very slowly and carefully read it off to him again this time spelling out the letters to him. He said he wasn't bringing it up and he wasn't ordering anything for me if I didn't have a Sears credit card. I told him I did that was no problem. I asked what I should do since I have a dishwasher with no hose. I asked if they would give me a new dishwasher and he said "I'm not giving you anything". I asked what I was going to do for a dishwasher and he asked if I had bought the extended warranty. I said I wasn't sure, so he gave me a number to call to ask. I called that number and finally got a nice person. She was in the service department, which that guy had failed to tell me I would be calling, and she was able to bring up the model number with no problem. She ordered the hose and said It would be here by 2/29/16. A part arrived 3/1/16 and it was a clock for a stove!!!. I called the number for the parts department, and gave them my information and they told me that wasn't one of their order numbers and after giving my information, she said I wasn't in their system. I explained my problem to her and she gave me another number to call. I called that number and again was told I wasnt in their system. I released some frustration and she connected me to another department. That department finally was able to email me a return label so I could send the wrong part back. I told them to refund my money and not to bother with the hose because I will get one on my own.

September 14, 2016
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # [redacted] – Doris N [redacted]
Dear Ms. [redacted]:
We have completed the investigation of Ms. [redacted]’ rebuttal to the response we provided regarding the problem she encountered when she attempted to return her purchase after the 30-day return period.
We have Ms. [redacted]’ rebuttal, and we do not find that she has brought any new information to her complaint. As previously stated, a link to view the return policy online is listed below the description of the items we sell. It is the consumer’s responsibility to acquaint themselves with a retailer’s return policy whether purchased online, or at the store. Since Ms. [redacted] purchased the gas motor bike on December 12, 2015, and then attempted to return/exchange it on April 23, 2016, she was clearly over the 30-day “hassle-free” return period. Ms. [redacted] should contact the manufacturer, Motovox, at (888) 488-6686 as listed in the manual if she is dissatisfied with the quality of the product or to request a repair. While we understand that she was dissatisfied with our return policy, the fact remains that she is over the 30 day period. As this decision is commensurate to the circumstances, we have closed our file.
Again, we apologize to Ms. People and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted] direct
Matilda.[redacted]@searshc.com

February 4, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL ...

60611   Re:  [redacted]   Dear Mrs. [redacted]   We have completed our investigation of Ms. [redacted] complaint regarding her refrigerator.   We apologize that Ms. [redacted] refrigerator failed to meet her expectations.  The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to fail.  We also understand how frustrating this can be to a consumer, especially after the manufacturer’s warranty has expired and covered repairs are not an option.  It is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverage. In the past, it could be argued that this was not always a wise purchase, since many retailers would make frequent exceptions to their return and exchange policies in an effort to satisfy their customers.  Unfortunately, due to the rampant abuse of these courtesies, most retailers had to abstain from this process and curtail the widespread practice of making these exceptions.  It is always the customer’s choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal property. The benefits have to be weighed against the costs, with the understanding that if it is not purchased the consumer would then have to bear the consequences of that decision.   According to our records, Ms. [redacted] was offered and she purchased the only service contract we sell for items with an existing issue, the Service Smart Agreement (SSA.) This agreement covers any needed repairs for a year and if during that time, any repair cost (not covered under a manufacturer’s warranty) goes above $500.00, the member is offered a choice of paying the repair cost over that amount or receiving up to a $500.00 credit that they may use towards a replacement form one of our stores. Ms. [redacted] refrigerator still has a portion of her manufacturer’s warranty remaining wherein the parts for her sealed system are covered for 5 years and the compressor is covered for 10 years. Any labor fees would be her responsibility as that was only covered during the first year of ownership under her manufacturer’s warranty. Since she bought the SSA, all labor fees for repairs would be covered during the one year coverage period. Unfortunately, there is no provision for reimbursement for food loss on the first repair under the terms of her SSA.       Ms. [redacted] indicated that she had no faith in her refrigerator and she feels it is “lemon.” However, there are no recalls related to the issue Ms. [redacted] mentions on file with the manufacturer. Ms. [redacted] has asked for a replacement, but there are no provisions made under her SSA or manufacturer’s warranty for a replacement. Furthermore, our return policy specifically notes that such a request may only have been made within 30 days from the date of purchase. That said, our records reflect that the repair to Ms. [redacted]’ refrigerator was completed on January 20, 2017. As such, we have fulfilled the terms of her SSA and the manufacturer’s warranty; therefore, we have closed our file.   We apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.   Sincerely,   [redacted] Sears Holdings Corporation Regulatory Complaint Specialist [redacted]

October 2, 2015Nita [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: # 94569246 - Landon [redacted]Dear Ms. [redacted]:We have completed the investigation of Mr. [redacted]'s complaint regarding his dissatisfaction...

with problems he encountered with the warranty part he ordered for his lawn mower.Upon receipt of Mr. [redacted]'s complaint we reviewed the case notes and reached out to our Parts Direct business partner regarding his part order. We received confirmation that the warranty return order was received. According to the case notes, all effort was made to re-order the correct part for Mr. [redacted]; however, since the mower was no longer under warranty, our system would reject any no cost parts order for the mower. With that being said, on Case 3654821 dated September 3, 2015, our Customer Solutions team offered to send Mr. [redacted] a $50 gift card so that he could order the part himself. We confirmed that the gift card was sent via regular mail to address listed on the complaint. Mr. [redacted] can place the order for the part on Searspartsdirect.com, if he has not done so already. Since we have addressed the issue brought forth in Mr. [redacted]'s complaint, we have closed our file.Again, we apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,Matilda [redacted]Regulatory Complaint SpecialistSears Holdings Corporation[redacted] direct[redacted]searshc.com

October 18, 2016   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL ...

60611   Re:  [redacted]         Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her shipping fee.   As clarification, the delivery fee is $69.99 and that was waived form the total of Ms. [redacted] order. The additional $10.00 fee she was charged is a fee for premium Saturday only delivery and it is an optional separate fee. We apologize for any misunderstanding. In the interest of resolving this issue, we have issued a credit for the $10.00 in question and it should reflect within 3-5 business days. Since we have granted Ms. [redacted] request, we respectfully ask that this matter be considered closed.   Again, we apologize to Ms. Koepp and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]