Sears Holdings Corporation

Complaint: I am rejecting this response because: Sincerely, Alic [redacted] Complaint ID # 10997482- Sears Holdings Corporation Beverly Road, Hoffman Estates, IL Dear Sir/Madam, I am writing this letter since I am shocked after I got your massage informing that my case is closedA Sears technician came on January 15, he replaced the filter, water started flowing but no iceTechnician said that I need to wait hrs Next day - no ice Today is January and my refrigerator does not make ice and is freezing food in nonfreezing compartment

October 19, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction with the problems she encountered with the delivery delay of her treadmill and her allegation that the delivery team damaged her wall As clarification, we receive our availability and delivery information direct from the manufacturerBecause of the large selection of the merchandise we sell, we don't stock appliances in our warehousesThe product is shipped from the manufacturer to our warehouse on or the day before the promised delivery date and then we transport it to our customerUnfortunately, sometimes we may not be notified of a delay until the day of the delivery We value Ms [redacted] ' patronage, but can understand her frustration due to the series of events noted in her complaintWe would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedWe want to assure Ms [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service furtherWe can assure Ms [redacted] that any variance from our accepted business practices and policies will be addressedOur records indicate that Ms [redacted] was offered a $gift card for her inconvenience and she accepted the offerThe gift card was processed and emailed to Ms [redacted] on September 22, As for the damage to the wall, we reached out to the delivery carrier to provide an update on the damage claim filed by Ms [redacted] We were informed that contact was made with Mr [redacted] on October 16, to discuss the damage claimMr [redacted] agreed that he will send pictures of the damaged wall, along with an estimate to repair the damage to our delivery carrierIn the interim, if Mr [redacted] has any questions regarding the damage claim, he can contact [redacted] ***, Sacramento Lead for [redacted] Solutions at ( [redacted] extension ***With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarrantedIf Ms [redacted] issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolvedWe respectfully ask to have this matter closed at this time Again, we apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct [redacted] @searshc.com

November 4, [redacted] Revdex.com North Wabash Ave., Ste#2006Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding her dissatisfaction with our customer service and non-receipt of a refund for items returned to sears.com.It is unfortunate that we failed [redacted] expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted Additionally, we have confirmed that refunds of $and $were issued to [redacted] ***’ [redacted] ending in [redacted] on October 9, At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We respectfully ask to have this matter closed since we have noted [redacted] comments and the requested resolution has been providedWe appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] ***

October 20, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL class="InsideAddress"> Re: #1***25–Lachelle [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding her screwdriver set We were not able to find a record of Ms [redacted] screwdriver set purchase and it was not linked to her Shop Your Way Rewards accountHowever, we have added $worth of points to her Shop Your Way Rewards pointsSince we have granted Ms [redacted] request, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation (512) [redacted] Tammie[redacted] @searshc.com e

April 7, Nita [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: William [redacted] - # [redacted] Dear Ms [redacted] : We have completed our investigation of Mr [redacted] ’s complaint regarding his dissatisfaction with Sears Home ServicesFirst, we would like to apologize to Mr [redacted] for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr [redacted] that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network We do not take these matters lightly and we sincerely apologize to Mr [redacted] for any inconvenience this situation may have caused himUpon researching Mr [redacted] ’s concerns, we found that the refund he is expecting was incorrectly processed A review of the refund sales check, [redacted] , shows that the refund was rung up as cash, so a check was never generated A credit request was submitted today, April 7, 2016, for $124.00, which was the amount of the original refund request, even though, Mr [redacted] was told he would receive $ Mr [redacted] should see a credit post to his [redacted] account ending in [redacted] in the next five to seven business days Additionally, as a conciliatory gesture, we have processed a $gift card, which should be received in the next two weeksWith that said, since we have processed the requested refund, albeit later than expected, and documented Mr [redacted] ’s concerns with the repair process, we ask to have this matter closedAgain, we apologize to Mr [redacted] and we appreciate the opportunity to address this matterSincerely, Melissa [redacted] Regulatory Complaints Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My only additional comment is that it took me ~4-hours of very difficult discussions, negotiations, and hassles to get this resolution I have been a long time Sears customer for many years, but this issue has truly soured me It's terrible to see this, but when you compare the responsiveness and customer orientation of other online companies, I'm afraid that Sears will not be in business much longer From this experience, I understand the current issues in their system, and am happy to discuss them with someone from Sears if they would like it I can see issues in: - Sears Parts Direct website - Management of website orders - Handling of customer concerns - Unclear elevation mechanisms to address troubled customers and more I would volunteer my time if it would help them improve their system Thank you to the Revdex.com for supporting me Sincerely, Eric ***

January 11, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] Dear [redacted] We have completed the investigation of Ms [redacted] complaint regarding her online order experience We would first like to apologize for any inconvenience Ms [redacted] may have experienced with this orderAfter reviewing the notes from Sears Online Solutions we found they offered to place a new order with $off in addition to discounted shippingThe new order was placed on December 4, 2015, with a discount of $and a credit of $back to her [redacted] accountFor Ms [redacted] records the refund receipt number is [redacted] We can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we hope that in the future Ms [redacted] will allow us another opportunity to provide her with a better example of customer serviceIn the interim, we have noted Ms [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Our dishwasher service order #went out the first weekend of October Today is 12-30-and nothing has been done by Sears at the mall, Sears overflow 888- [redacted] , Sears warranty (800- [redacted] opt 5)Our 3rd party repairman came out Oct (303- [redacted] ) and ordered a part that he said would be back ordered 2-weeksWhere is it? Called him once to inquire what is going on, he said he was with a customer and would call back in an hourSince I didn't want to interfere with another persons repair I said yes Of course he didn't call back, and even Sears overflow says they can't get ahold of him! There is much much more including getting hung up on at about 5PM by Siretta(?) 12-30-after I said that I wanted to speak to a manager Sure you're closing but I started the call at 4:42PM I have bought refrigerators or freezers, stoves, several microwaves and TVs, dishwashers, several lawnmowers, tools, clothing, etc from Sears the past yearsI even worked for Sears before thatI have spent conservatively hours on the phone on multiple occasions trying to get this resolvedSears needs to replace it if they can't order the part as it has been way over daysSears used to be something...don't waste your money or your time would be my advice until this fiasco is fixed

I made a small online order and had problems with both items I orderedPart of my order was out of stock and they canceled the order and refunded the money before sending me any notificationI was able to get them to agree to resubmit my order for the same deal when the item was back in stock The next day I went to pick up the second item, a pair of bootsI tied them on and they were too tight in the toes, so I tried to exchange themThey had the right size, but there were two right bootsSo I tried contacting them through chat again and they were absolutely no helpThe first time I chatted with someone they disappeared for 10-minutes and than said they could send a return label and than help me order them in the right sizeI had to do other things and when I checked back they were gone I started a new chat and had to wait for someone to help meI told them what had happened with the first person and they said they could set up a return and help me reorder, but they wanted to charge me the current price, which is twice as much as I paidThey said the best they could do was offer me a 10% discountThey said they didn't have an exchange policy and wouldn't work with me at all to find a solutionSo I plan to return the boots and find a company that cares and has better policies and better customer service

[redacted] RevDex.comNorth Wabash Ave, Ste#2006Chicago, IL [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding Sears Home Services and repairs to her dryer.It is unfortunate that we failed [redacted] expectations when she called Sears for service on her dryerWe value [redacted] patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure [redacted] that her concerns have been forwarded to management for review, so future problems of this nature can be averted We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that [redacted] will allow us another opportunity in the future to provide her with the type of customer service that Sears has built their reputation upon, but we would understand if this is not possibleOur service records indicate that the repairs were completed on December 10, when a new idler pulley was installedAfter the dryer was reassembled the dryer was tested and was found to be operating as expectedAs a gesture of good customer service, [redacted] was provided with a $sales adjustment which was processed in the form of a bank checkThat said, the check is expected to be received within the next 7- daysSince we have completed the dryer repairs and have provided [redacted] with the aforementioned laundry reimbursement, we ask that this complaint be closed We apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims SpecialistSears Holdings Corporation [redacted]

November 11, 2016 Nita [redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 class="InsideAddress">Chicago, IL 60611 Re: # [redacted] – Kristoffer [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] complaint regarding his dissatisfaction with our customer service and non-receipt of his sears.com order. It is unfortunate that we failed Mr. [redacted] expectations when he recently placed an order with Sears. We value his patronage and can understand his frustration with the events detailed in his letter. His concerns have been forwarded to management for review so that future problems of this nature can be averted. Our records show that Mr. [redacted] informed sears.com that his range arrived with broken door glass. Our Outlet Store located a replacement unit and attempted to reach Mr. [redacted] to complete an exchange, but he did not reply to our Store Manger’s phone calls. A refund of $957.93 was issued to his Discover card ending in [redacted] on November 2, 2016. The remaining portion of his purchase was paid with Shop Your Way Rewards (SYWR) points of $327.32, which were refunded to his SYWR account on November 10, 2016. At this time, we can only reiterate that we truly regret any inconvenience Mr. [redacted] may have experienced. We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Mr. [redacted] comments and an equitable resolution has been provided. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Nicki [redacted] Regulatory Complaint Specialist [redacted] 1-800-762-3049 Ext. ***

Contact Name and Title: Eligia [redacted] Contact Phone: [redacted] September 16, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: - Mistie [redacted] Dear Ms [redacted] , We have completed the investigation of Ms [redacted] 's complaint regarding her online order As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller's pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website Our records indicate that Ms [redacted] 's placed an order with several Third Party Marketplace vendors ( [redacted] e.com, [redacted] , and The [redacted] Home) on May 28, We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms [redacted] 's records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details With that said, we confirmed that the Executive Member Support team, Sears' escalated complaint department issued a full refund for the entire order on September 1, For Ms [redacted] 's records the refund receipt numbers are for $and for $which is a total of $In the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

April 15, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding her request for a refund of the shipping charge for a market place order she returned to the seller It is unfortunate that we failed [redacted] expectations when she recently placed an order with a seller hosted on the Sears websiteWe value her patronage and can understand her frustration with the events detailed in her letter As clarification, our website specifically states that “Return policies may vary for products sold and fulfilled by third-party merchants other than Sears and KmartSee individual merchant profile, accessible from product detail pages, for applicable merchant return policies.” It may also be important to mention that while the Sears website does state that we may be able to cancel orders if the request is made within minutes of placing the order, and before the order reaches “processing” status, our records show that Ms [redacted] placed her order at 11:03AM and called to request cancellation at 11:AM, which may have had some impact on our associates’ ability to fulfill her request Regardless, [redacted] concerns have been forwarded to management for review and a refund of $was issued to her [redacted] account ending in [redacted] on April 15, At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We respectfully ask to have this matter closed since we have noted [redacted] comments and the requested resolution has been provided We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted] ***

August 22, Nita [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: William L [redacted] - # [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s complaint regarding Sears Home Services First, we would like to apologize to Mr [redacted] for failing his expectations in regard to the service he recently scheduled for his cooktopWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr [redacted] Upon receiving Mr [redacted] ’s complaint, we reviewed the service order for his cooktop Due to issues with scheduling, we will refund Mr [redacted] the $service fee he paidAccordingly, on August 22, 2016, a credit request was submitted; Mr [redacted] should see the refund post to his Visa account ending in in the next five to seven business days With that said, since we have documented Mr [redacted] ’s concerns and provided the aforementioned remuneration, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist

Initial Business Response / [redacted] (1000, 6, 2015/09/09) */ September 9, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms[redacted] We have completed the investigation of Ms[redacted] complaint regarding her dissatisfaction with the service appointment availability to repair her washer [redacted] Support Specialist for Unit 7983, reviewed the service orders and discovered that the on August 18, the technician noted that all electrical connections tested good, but if washer continued to have problems to replace the timerSince Ms [redacted] has reported that the washer is not working again, Ms[redacted] contacted Ms [redacted] to discuss her concernsMs[redacted] emergency ordered the part and Ms [redacted] requested a service appointment for September 10, With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarrantedIf Ms[redacted] issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolvedWe respectfully ask to have this matter closed at this time Again, we apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

October 12, [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding Parts Direct First, we would like to apologize to Mr [redacted] for failing his expectations in regard to a recent part order he placed Upon receiving Mr [redacted] complaint, we contacted Parts Direct for further assistance [redacted] with Parts Direct responded that in accordance with Mr [redacted] request, a full refund for the part was issued Mr [redacted] should see a credit post to his account in the next three to five business days With that said, since we have documented Mr [redacted] concerns with the ordering process and issued the aforementioned refund, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

January 13, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction with our customer service and non-receipt of a refund for her cancelled sears.com order It is unfortunate that we failed Ms [redacted] expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted Our records indicate that Ms [redacted] was provided with a sales adjustment of $on November 28, 2016, as an apology and incentive to keep her order However, on December 9, 2016, she requested a full refund Therefore, a credit of $was issued on December 17, 2016, and an additional credit of $was issued on January 13, 2017, to refund the full total charged to her Sears [redacted] ending in *** Ms [redacted] is welcome to reply to our email if she has any further questions about this issue or her refund At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible We respectfully ask to have this matter closed since we have noted Ms [redacted] comments and the requested refund has been provided We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted] ***

On Dec th I ordered over $4,worth of appliances online and was having them delivered on Jan 8thOn Dec 16th, I ordered more additional appliance online and I could not select a delivery date of Jan 8thI neede delivery because my house is under total renovation and wouldn't be ready until that dateI called customer service and the gentlemen I spoke with to D me I would have to call back after 8am the next business day and the could accommodate meSo the next morning I called the number I was given at 8am and was put on hold for a momentSo as I was on hold I was also checking my emails, and was shocked to see an email from ups stating the appliance was already on its wayI told the customer service rep about my email and I was put on hold as she supposedly emailed the shipping /receiving dept to see if they could deliver everything on the 8th of JanuaryShe after a few moments she returned and said that was good and that my appliance had not left the warehouse yet and that everything would be delivered on the 8th of JanWell guess what, I received an email today from [redacted] saying they had left my appliance on my front porchI was livid that a company this size was so incompetentI am hours away from that home and knew of no one that I could call to run over there to see about itI got in my car and preceded to make the hour trip and call customer service again about thisAfter going through people, I was told that Sears was not responsible because I gave the correct address to be delivered and that's where it was dropped offI have never heard of a more asinine excuseThe case manager also told me on my order in the notes section it did show where I called in and asked about a delivery change but because the person from Sears did not put the actual date of Jan it was not there fault nor would they honor and fix their screw upAfter driving hours, I get to my house that is under renovation and surprise, what do you know, nothing at all on the porch or anywhere elseI was stolen right off my porchI will be contacting my credit card company tomorrow to have the charges reversed since I did not receive my order as per our aggrement to have everything delivered on January

November 29, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her order for patio furniture We would first like to note that Ms [redacted] purchased her items from one of our Marketplace vendors [redacted] As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders and the purchase is subject to the terms of each seller’s individual return policyAs a courtesy, we have contacted the seller and they assured us that they had sent replacement pieces to Ms [redacted] We hope that this brings some closure to Ms [redacted] on this matterAs this decision is in accordance to our posted terms and conditions, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Specialist, Regulatory Complaints [redacted] Email: [redacted]

I had an appointment for Sears to come look at my stationary pro-form bike that I have not been able to use, because it has not workedI just bought the bike 01/10/So an appointment was made through home services for today 01/18/between 8:00am-12:00pmI got several call reminders two days before this actual date today saying somebody will be at my home between those times, and I will be the first appointment for the dayIt was 1:00pm when I made my first call to sears, which is outsourced and they said they will have the tech call meThen I called again around 3:00pm since nobody called me, and the representative said the tech is coming I am on the listI called again around 4:30pm and I talked to a tech and supervisor Harvey who said that he talked to the dispatcher and they stated I would be next on the service tech listThen I called customer service around 7:00pm and they said I am still on the list and the tech will call me Then around 8:30pm I called and talked to a tech and then Supervisor James who was NO HELP AND SAID THAT I WAS NOT EVEN ON THE LIST FOR TODAYI then stated “so all of those people I talked to today we lying” he said “yes”He was no help, he said I can reschedule it for Wednesday, and I said I would be home tomorrow, but not Wednesday But he could not do anything to help me, and he did not even careI never experienced such bad customer service and unprofessionalism in my lifeI called a total of times and did not receive one call from the company about the technician not coming I guess the bike I bought from Sears that was supposed to get fixed will not be fixedI am looking at the information about my service and it is 9:20pm and it still says “Your appointment window is 8am to 12pm with an estimated arrival between 6:45pm and 8:45pm”, which is not true! I wasted my day and had the worst customer experience ever!!