Sears Holdings Corporation

November 23, Leslie [redacted] South Holland, IL Our File No: [redacted] Via: UPS Signature Required/ 2day Via email: m [redacted] @sbcglobal.net Dear Ms [redacted] , This letter serves to update you regarding your Revdex.com complaintPursuant to our phone conversation on 11/22/2016, we deeply apologize as we are unable to service the a/c unit due to the cold weather that is occurring at this timeBecause you contacted us before the one year workmanship warranty was expired we will postpone the service until the weather becomes warm enough for us to inspect the unit and it will be covered under your warrantyPer our conversation you have agreed to contact us when it becomes warm enough for us to be able to run the unit and we will schedule the serviceI have set a calendar reminder to re-open the file around the time you suspect it will become warmer, April-May If it becomes warmer sooner than April please feel free to contact me or the service department to reopen the file and schedule the serviceThe service department is 1-800-222-You can also contact our administrative assistant at [email protected] At this time, we are respectfully closing our fileOn behalf of SHIP please know that we value you as a customer and apologize for any frustrations or inconveniences you may have experiencedIf you have any questions or concerns, please contact me at 800-222-x ***, or via email at Melissa[redacted] @searshomepro.com Sincerely, Melissa [redacted] SHIP/HI Regulatory Complaint Specialist cc: Revdex.com

Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL align="left"> Re: [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s complaint regarding Sears Home Services and repairs to his laundry centerMelony ***, Sears Home Services, Support Specialist provided the following response: In looking back on the completed service to Mr [redacted] ’s laundry center we found that on August 16, a technician stated that he found a bad thermal limiter and replaced itWe were out to the home again on September 20, and installed another thermal limiterIt is important to note that the thermal limiter is a fuse with a limit of degrees FahrenheitIt is manufactured for both gas and electric clothes dryersOnce the internal temperature of the dryer reaches degrees, the heating element cuts off and the dryer will not dry clothes as designedThis will typically happen when a dryer is unable to properly vent the exhaust out via the home venting systemWe mention this because today while at the home, our technician identified that Mr [redacted] ’s venting has an issue in the wall that needs to be correctedThe tech used an airflow meter on the unit and stated that the dryer will continue to blow the fuse if the venting issue is not correctedThe tech will take a video of him using the air flow meter and he will send it to his tech managerWe recommend that Mr [redacted] have his venting issue addressed so that the dryer can properly function to dry his clothesSince we have identified an issue with Mr [redacted] ’s home venting, we ask that this complaint be closedWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com

January 2, [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding Sears Auto Center First, we would like to apologize to Mr [redacted] for failing his expectations when he recently visited his local Sears Auto Center Upon receiving Mr [redacted] concerns, we contacted Auto Center Manager [redacted] for assistance Mr [redacted] responded that Mr [redacted] purchased his tires on May 10, 2015, along with the Road Hazard warranty Mr [redacted] returned to the auto center on December 12, 2016, for a free repair to one of his tires He subsequently returned on December 21, 2016, because the tire was still leakingThe technician that looked at his tire the second time noticed that the patch was still leaking and deemed the tire not repairableThe customer service associate relayed this information to Mr [redacted] along with the cost of a new tire using his Road Hazard warrantyMr [redacted] was not satisfied with that solution, so he agreed to meet with Mr [redacted] the following day to discuss the matter On December 22, 2016, Mr [redacted] brought the tire back in but refused to let Mr [redacted] check the tire He was informed that Mr [redacted] would need to inspect the tire and the patch before any resolution could be reached Mr [redacted] refused and left the auto center with his rim and tire Mr [redacted] returned to the auto center on December 30, 2016, with the tire again and allowed Mr [redacted] to inspect it Mr [redacted] confirmed that the patch was still leaking and that the tire was not repairable In accordance with the Road Hazard warranty, Mr [redacted] was offered a pro-rated amount towards the purchase of a new tire; based upon the remaining life of the tire, Mr [redacted] would be provided $Additionally, he was offered a free mounting and balancing; the remaining Road Hazard warranty would transfer to the new tire Mr [redacted] then stated that he would want to purchase four new tires instead of just one, so Mr [redacted] extended the offer of free mounting and balancing on the other three tires for customer satisfactionMr [redacted] did not accept either offer and left with his old tire If Mr [redacted] would like to accept either offer, he can reach Mr [redacted] at ( [redacted] In the interim, since a fair offer has been provided, in accordance with the terms of Mr [redacted] Road Hazard warranty, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

I purchased through Sears.com on 11/23/a panel room dividerIt said that I would receive the item before Thanksgiving however: when I clicked (submit order) it then said that I would not get it until DecI did not want to wait that long ,so I decided to cancel the order to see if I could get the item elsewhereThen come to find out there is NO option to cancel on their website so I had to callI got someone with a deep accent that the language barrier was almost unbearableI explained that I wanted to cancel he said that it had already gone through and that it went to a 3rd party and that he would email the merchant and let them know to cancelI explained that no where did it state it was going through a 3rd partyHe then ensured me that it would be cancelled and I would receive an email stating that it had been canceled The next day I noticed that I was charged for the item and I did not receive the email of the cancellationI called back and was told that the merchant had sent the item any how and claimed they did not receive the cancellation request I got upset and asked for the merchant's numberI called the merchant only to get voicemail and didn't receive a call back until days later(Eugene )the merchant and Jerry a supervisor from Sears said to just refuse item when it comes and my money would be refundedI did just that however; I still have not received my money back or a cancellation email and it has been almost weeksI have made a total of calls to try to get this resolved and am now being told that I still have to pay for shipping for an Item I asked to be cancelled in the first placeI am a single mother and now money has been taken from me by this scam of a placeWho would have thought that Sears such a well known and respected store could treat its customers like thisThis is a crime and so surreal I now have to spend money on a lawyer to get this resolved I see

Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ Contact Name and Title: [redacted] Contact Phone: [redacted] August 4, [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding her online order It is unfortunate that we failed [redacted] expectations and can understand her frustration with the series of events detailed in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching the online order we found that [redacted] had previously been in contact with Social Media, Sears' escalation complaint departmentSocial Media assisted in issuing a full refund in four increments of $and one of $for a total of $This refund was credited back to [redacted] Pin Debit account ending in [redacted] on July 20, Additionally, we hope that in the future [redacted] will allow us another opportunity to provide her with a better example of customer serviceIn the interim, we have noted [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted]

January 12, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL [redacted] Dear [redacted] We have completed the investigation of Ms [redacted] complaint regarding her online order experience and non-receipt of a refund for the items she did not receive We would first like to apologize for any inconvenience Ms [redacted] experienced with her online orderAfter reviewing the notes and researching her order we found that Ms [redacted] was charged for the items she did not receiveAs such, we have processed a refund of $back to her [redacted] account ending in ***For Ms [redacted] records the return receipt number is [redacted] and the credit should post to her account within to business daysShould Ms [redacted] have any questions regarding her refund, she may contact me directly via email at [redacted] Additionally, we hope that in the future Ms [redacted] will allow us another opportunity to provide her with a better example of customer serviceIn the interim, we have noted Ms [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

July 7, [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her refrigerator repair First, we would like to apologize to Ms [redacted] for failing her expectations in regard to the repair of her refrigerator We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms [redacted] Upon researching Ms [redacted] concerns, we found that [redacted] Country, the administrator of her service contract, offered her a replacement or a claims credit Ms [redacted] accepted the claims credit and is being sent a check for $1, [redacted] with [redacted] Country confirmed that a check should be mailed to Ms [redacted] within the next two days and received within the next week With that said, since Ms [redacted] is being provided with an equitable resolution commensurate to the terms of her service contract, we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

Initial Business Response / [redacted] (1000, 9, 2015/07/06) */ July 1, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] - [redacted] Dear Ms [redacted] We have completed the investigation of Mrs***'s complaint regarding her dissatisfaction with sears.com charges for a refrigerator It is unfortunate that we failed Mrs***'s expectations when she recently made a layaway payment for an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterOur investigation revealed that Mrs [redacted] had a second item, a refrigerator, in her cart as a direct purchase at the time she made her layaway paymentFor this reason, her credit card was charged $Her concerns have been forwarded to management for review so that we may determine whether future changes are needed to avert problems of this natureWith that having been said, our records indicate that Mrs [redacted] filed a credit dispute, which resulted in a reversal of the original chargeThis action was approved by Sears; therefore, Mrs [redacted] will not see a refund directly from Sears on her statementAt this time, we can only reiterate that we truly regret any inconvenience she may have experiencedWe hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed since we have noted Mrs***'s comments and no further resolution can be offered considering the aforementioned circumstances We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist XXX-XXX-XXXX X-XXX-XXX-XXXX ExtXXXXX Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think this response is representative of the lack of service Sears offers their customersBecause we did all of the work to fix their mistake and finally got our money back there's nothing more they can do so the issue should be closed! Can you please tell me what you actually did to correct this issue? It took my husband three days going back and forth between Sears and our bank to get my money backAre you going to provide us with a paycheck for doing your work for you? Every time we spoke to a "lack of customer service rep" we were told something differentThis is not the first issue I have had with Sears but I can assure you it WILL be the last since I will no longer shop with you online or in your storesSears seems to have forgotten they are only as good as the service they provide to their customersIf you provide subpar service you will lose customers and therefore your business will sufferI am done with this issue as much as I am done with Sears

Complaint: [redacted] I am rejecting this response because: By giving me an additional warranty only shows me that they are expecting me to have more problems with this fridgeAlso I have already had food loss, that they did not care about back in June and I have already had to purchase another fridge that I have had to put in my garage because of the time it has taken them to come out and NOT fix my fridge! I have also had to leave work early days because of their junk fridgeI want my fridge replaced! I feel that they can see that this product is a lemon! Also because of the time it takes to get a repair person I feel that they have a lot of lemons, that is why I would like my money back for the fridge, so I can go somewhere else and purchase a new fridge to put in my brand new house,a company who takes care of their customers and treats their customers with respect! Sincerely, [redacted]

July 20, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding a recent purchase We would like to point out that the material provided with this patio furniture notes: “store indoors during long periods of inclement weatherMake sure furniture is completely dry before storageUse a proper outdoor cover when left outside during inclement weather or when not in use.” Accordingly, we feel that the exposure to harsh weather elements may have caused the breakdown Ms [redacted] spoke ofDespite that fact, we are going to allow Ms [redacted] to return the items in the interest of consumer satisfactionTo that end, a [redacted] Call Tag should be emailed to Ms [redacted] within business hoursWe have also sent an email with directions regarding how this should be handledOnce the item is received back in our warehouse, a refund will be issuedShould she have any other questions, Ms [redacted] may contact me during business hours via email at [redacted] In light of the aforementioned information, we respectfully ask that this matter be considered closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

Contact Name and Title: [redacted] Contact Phone: [redacted] October 26, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding his inability to receive receipts from the service calls on his dishwasher As clarification, normally our technicians provide receipts at the time of service that are printed from their handheld computersWe apologize that [redacted] technicians apparently were having computer issues if they could not print a receiptAdditionally, our records indicate that we sent copies to [redacted] several times via email but he did not seem to receive these as he called in again afterwardWhile we do not have any way to exactly replicate the receipt that should have been printed in the home, what we did was take a screen shot of our computer program that shows the same information that is available to the consumer via the receiptWe have attached this document to our response so that we can be sure [redacted] receives it this timeIn the interim, since we have provided [redacted] with the documentation he requested, we have closed our file We apologize to [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted]

September 12, Nita [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] – Alexis M [redacted] Dear Ms [redacted] , We have completed the investigation of Mr [redacted] ’s complaint regarding her recent online order experience and request for a refund of the merchandise ordered As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms [redacted] ’s case, the order was fulfilled by CompGeeks located at Wes Ashley Drive, Meridianville AL 35759, Email: [email protected] and telephone number (256) 701-We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms [redacted] ’s records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order, we found that Sears Online reached out to the seller on Ms [redacted] ’s behalf and UPS conducted an investigation regarding the missing itemHowever, each time it was found that the order was delivered to Ms [redacted] ’s home according to UPSAt this time, we can only refer Ms [redacted] to contact UPS directly regarding their decisionIn closure, since Ms [redacted] made a purchase with a Third Party Marketplace Vendor, we are unable to honor her requestAs this decision is in accordance to our posted terms and conditions, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

October 10, 0in 0pt" class="InsideAddressName">Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] – [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s complaint regarding a line trimmer that is not working to her satisfaction We have received Ms [redacted] ’s complaint and apologize that her line trimmer is not working the way she feels that it should We would like to note that Ms [redacted] purchased her line trimmer on 6/12/and the return period of days from the purchase date has since passed Unfortunately, we are unable to return Ms [redacted] ’s line trimmer That being said, because we value Ms [redacted] ’s patronage, we have processed a gift card in the amount of $which will be received in 7-business days to the address listed on this complaint That being said, because we have addressed Ms [redacted] ’s complaint, we respectfully request this complaint be closed We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted] ***[redacted] @searshc.com

Complaint: [redacted] I am rejecting this response because: I had to repurchase another set on your sister site Kmart.com and I tried to call and have the original invoice returned and reprocessed using the gift cards I have been patiently awaiting and now they told me I cannot do thisThe delay on receiving the gift cards was your error so you need to have someone fix this for me ASAPCall my cell [redacted] with the right person who can address this matter, I'm now extremely upset after all this Sincerely, [redacted]

Revdex.com: after about month sears finally sent a tech that actually took the dishwasher apart and found that the heating element was bad lucky he had one on his truck and replace the dishwasher works fine nowIt's [redacted] that we had to go thought this to get a simple repairAfter month of arguing and being told that their is nothing wrong that we weren't using [redacted] dry or what ever crap being told to turn our water heater up to or degree so our grand kids could be scaled in the shower or that it was just in our head there's nothing wrong with itwhat would really make me happy is if they when thought the service call center fired a bunch of dumb *** and trained this "young" [redacted] kids on how to do their job I should add the tech that fixed it was and knew what he was doingI wish I could remember his name but deserve more a raisethanks to that man we are good the rest of sears service can [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

July 19, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his recent shopping experience [redacted] District Manager for Unit [redacted] provided the following response: We would first like to apologize for any inconvenience Mr [redacted] may have experiencedAfter reviewing the notes in his complaint we attempted to reach Mr [redacted] to discuss his complaintAs a gesture of goodwill, we offered a discount of $and the current 12,btu item that was priced at $Mr [redacted] returned our call accepting our offerMr [redacted] indicated that he would be buying item [redacted] regularly priced at $for $ We can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted Additionally, we hope that in the future Mr [redacted] will allow us another opportunity to provide him with the type of customer service that we have built our reputation upon In the interim, since it is our understanding that this resolution met with Mr [redacted] approval, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

November 12, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] - Shawn [redacted] Dear Mrs [redacted] : We have completed our investigation of Mr [redacted] complaint regarding his dishwasher We apologize that Mr [redacted] dishwasher failed to meet his expectations The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to fail We also understand how frustrating this can be to a consumer, especially after the manufacturer’s warranty has expired and covered repairs are not an option It is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverageIn the past, it could be argued that this was not always a wise purchase, since many retailers would make frequent exceptions to their return and exchange policies in an effort to satisfy their customers Unfortunately, due to the rampant abuse of these courtesies, most retailers had to abstain from this process and curtail the widespread practice of making these exceptions It is always the customer’s choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal propertyThe benefits have to be weighed against the costs, with the understanding that if it is not purchased the consumer would then have to bear the consequences of that decisionMr [redacted] purchased his dishwasher on July 09, 2015, carrying a one year manufacturer’s warrantyIn Mr [redacted] case, he declined to purchase an extended warranty, so any necessary repair costs would be his responsibility since his manufacturer’s warranty has expired Mr [redacted] indicated that he had no faith in his dishwasher due to material that he had been reading online from other consumers that were dissatisfied with their dishwasherWe would ask him to bear in mind that out of thousands of a product sold, it is that there should be a small percentage of problemsThe internet enables a consumer to voice their opinion, but it can sometimes give them a skewed perspective as to the percentage of the general population that is experiencing the same problemFurthermore, there are no recalls or defects related to the issue Mr [redacted] mentions on file with the manufacturer for his model Despite the fact that Mr [redacted] dishwasher has no current coverage, we are willing to waive any labor costs if a Sears technician performs the repair as a consumer courtesyWe feel this is in all probability much more than any of our competitors would offer in this situation given fact that the warranty has expired and the decision was made not to continue coverage under an extended service contractShould Mr [redacted] decide to accept our offer, I can be reached via email during business hours at Tammie [redacted] @searshc.comHowever, we would ask that Mr [redacted] bear in mind that no further recompense will be offered as this is our final decisionSince we are unable to grant additional compensation or remuneration of any kind due to the aforementioned reasons, but we have proposed an alternate resolution that we feel is commensurate to the circumstance, we ask that this matter be closed We apologize to Mr [redacted] and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation Tammie[redacted] @searshc.com (***) [redacted]

November 11, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** [redacted] We have completed the investigation of [redacted] complaint regarding the service he received on his dryer and his subsequent attempt to have service under his 90-day guarantee only to have the service call rescheduled.Our records indicate that prior to our receipt of [redacted] complaint he was assisted by our executive customer support group They offered to refund him in full as a one-time customer accommodation, and he acceptedOn October 6, 2015, they confirmed that the refund had posted to the accountSince it was our understanding this resolution met with [redacted] approval as it was what he requested, we have closed our file.We apologize to MrStephani and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted]

If the BBB gives SEARS an A+ rating I cannot trust anything the BBB says. My wife and I have had a service agreement on our large SEARS appliances for many years. When our furnace went out this month (December), we called for service. tech. Came next day and said problem was something not serviced during the yearly service call we schedule with them every year. He makes fix on furnace on Thursday and furnace stops again on Friday night. As we are seniors and my wife has health issues I called and was told no one would be here until Monday. I was transferred to some sort of customer service person who told me the same thing. Thanks a lot SEARS! After many thousands of dollars paid over the years, no service in an emergency. How the BBB can ignore the thousands of complaints on line against SEARS for this exact kind of problem.

January 21, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL *** [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding the [redacted] Washer To clarify, like many retail stores Sears sells many different Brands, but unlike other retailers Sears is contracted by some of these manufactures to provide service for their warrantied itemsAlthough at one time Sears was contracted with [redacted] for any manufacture warranty service we no longer hold a contact with [redacted] for their warranty service coverage It is unfortunate that [redacted] washer did not live up to their expectations but since [redacted] is outside the day return period we are unable to refund the purchase or exchange the [redacted] washer [redacted] will need to follow the manufactures warranty regarding service with [redacted] at this time as Sears is not the manufacture of [redacted] productsSince we have explained why we are not able to refund or exchange [redacted] washer as request we have closed our case We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]