Sears Holdings Corporation

*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** * *** ***
Dear *** *** We have completed our investigation of the *** complaint regarding service on her washer After discussing the issue with Ms*** and reviewing the service history we did move forward with repairs under the terms and conditions of the Sears Appliance WarrantyThe repairs were completed on June 30, and it is our understanding that the washer is now working as designedSince we have repaired the *** washer and it is our understanding that no other actions or assistance is need at this time we have closed our case We apologize to the *** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

June 17,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** * *** Dear MsVirghes:
We have completed the investigation of Ms*** complaint
regarding the problem she encountered when she attempted to return her purchase after the 30-day return period
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyThe copy of the receipt that Ms*** was provided clearly states the following: Our Return Policy varies depending upon the item purchasedRestrictions applySee Sears.com, signs posted at registers or an associate for detailsWith that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...” Since Ms*** purchased the items on May 10, 2016, and then attempted to exchange the items on June 12, 2016, she was clearly over the 30-day “hassle-free” return period
Regrettably, we had to institute and enforce policies of this nature since we had some unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return itWe would also note that most retail stores set parameters on the time frame that merchandise can be returned and Sears is no differentIf we made an exception for Ms*** then we would have to make exceptions for everyone that had similar reasons, but may not be factualAccordingly, as we were just adhering to our posted return policy, we are unable to honor Ms*** request
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***

May 25, *** ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** ** *** * * *** Dear *** *** We have completed the investigation of Mr*** complaint regarding his washer repairFirst, we would like to apologize to Mr*** for failing his expectations in regard to his washer repair. Additionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network. We do not take these matters lightly and we sincerely regret any inconvenience Mr*** may have experiencedOn May 25, 2016, *** with unit *** spoke with Mr*** in regard to his concerns. Mr*** was offered and subsequently accepted a partial refund in the amount of $89.00. Accordingly, a refund request was submitted on May 25th, so Mr*** should see a credit post to his *** *** account in the next seven to ten business days In summary, since we documented Mr*** concerns with the repair process and issued the aforementioned refund, we ask to have this matter closedAgain, we apologize to Mr*** and we appreciate the opportunity to address this matterSincerely, *** *** Regulatory Complaints Specialist

*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** ***
class="InsideAddress"> Dear Ms*** We have completed our investigation of Ms*** complaint regarding service for her Kenmore refrigerator We would like to note that we received Ms*** complaint via the *** *** *** office as well which addressed several other issues than the complaint listed with the Revdex.com, all having to do with services for her Kenmore refrigerator We originally received a complaint from Ms*** on September 7, via our executive officeWhen we contacted Ms*** she had informed us that she had been having ** service her Kenmore refrigerator for the last four yearsWe have no records of servicing Ms*** refrigerator before September 12, We informed Ms*** that we did have a service training bulletin regarding model *** with service instructions on the repair for the 1F error code which indicates potential icing issuesMs*** demanded this information; unfortunately, since this is Sears’s proprietary training information we were unable to honor her requestWe did offer to have a senior service technician come out to her home to service her refrigerator per the 1F error code only, at no cost to her for customer satisfaction reasonsWe informed Ms*** verbally and via email that our service technician would only be addressing the 1F error code and if she wished for him to run a full diagnostic on her out of warranty refrigerator she would need to pay for that serviceThis agreement was made with Ms*** on September 7, with service set for September 12, 2016, parts were ordered and the service completed on September 21, When our service technician was at the home he indicated that a sensor was found to be installed incorrectly and was not working, he indicated this was done by a previous service tech not associated with SearsOur service technician moved the sensor to its correct positon with Ms*** permissionOn September 23, Ms*** informed our service unit that she was still having problems with her refrigerator and requested Sears to open a service orderDuring our email conversation it was decided that we would have our senior service tech and a technical manager go back out to Ms*** home to confirm that the service done on September 21, had been done correctly and the continued issues with her refrigerator were not due to the service provided by Sears on September 21, Our service technician and technical manager arrived on October 6, and confirmed that the service done to address the 1F error code for icing issues had been done correctlyMs*** was informed at that time that the sensor that was found to be installed incorrectly on September 21, by a third party service provider was still brokenAn estimate to fix this sensor was given to Ms*** but she refused to sign the estimate agreeing to pay for the part and service therefore the service order was closed as complete at no cost to Ms*** Ms*** then demanded that Sears service her refrigerator at no cost based on our day service guarantee which states: “The limited warranty provides that if within days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of chargeExcludes damage caused due to service provided by any party other than SearsThis warranty gives you specific legal rights, and you may have other rights that vary by state.” This request was denied as we had confirmed on October 6, 2016, that the work done on September 21, was done correctly and that the failure of her refrigerator was not related to that serviceWe agree that Ms*** has other underlying issues with her refrigerator and whether these are due to simple failures in her unit or due to actions that were done by previous third party or ** service providers we have no way of knowing There is no CPSC recall on model, *** refrigerator as Ms*** alleges in her Attorney General complaint nor does she have an outstanding bill with Sears as she alleges in her Revdex.com complaintMs*** is out of her one year manufacture warranty and since she confirms that she has had a third party service provider servicing her refrigerator for the last four (4) years Sears is not responsible for these previous services With that being said we feel that despite our best efforts to assist Ms*** we have determined that we are unable to meet her current needs for service of her refrigerator and therefore have requested that Ms*** seek service elsewhereMs*** was informed on October 31, of this information and that all future services appointments on her refrigerator would be cancelled Since we have explained why Sears will no longer service Ms*** refrigerator we have closed this complaint We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

January 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** *** Dear Ms* *** We have completed the investigation of Mr*** complaint regarding a recent purchase According to our records, Mr*** received the award cards as well as the points in questionWe apologize for the delayHowever, as the terms of the promotion have been fulfilled, respectfully ask that this his matter be considered closed Again, we apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

Initial Business Response /* (1000, 10, 2015/06/16) */
*** ***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
Re: *** *** #XXXXXXXX
Dear Ms***
We have completed the investigation of Mr***'s complaint regarding Sears Home
Service and a service call to repair his dryer
We feel is it important to note that Mr***'s initial service call was sent to the incorrect service unit due to an address issueThe service call was to be performed on *** *** but we had *** *** *** notedThis caused the service call to be sent to the wrong areaWe truly apologize for this confusionMs***, Support Specialist from our local office contacted Mr***, offering him serviceUnfortunately Mr*** declined serviceSince our services are no longer needed, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Claims Specialist
Sears Holdings Corporation
***@searshc.com

I purchased an article of clothing for a newborn infant girl & a ladies t-shirt on 5/18/at my local Kmart store in Erlanger Ky The infant outfit was for a shower gift The baby was born in late June but passed away I tried to return the item with receipt but was told it was over 30-days old and could not I'm expecting a grandson in August and only wanted to exchange the item for a newborn boy's article of clothing but was told I couldn't do that either Also the shirt I purchased was worn once when someone pointed out to me it had a hold near the neckline that I did not see when originally purchasedI asked to exchange that for the same shirt and was told still could not
The store policy for returns is not customer friendly especially in unique situations I was a store manager for several years and there are exceptions to every rule I contacted the store & was told by the associate that the manager would tell me the same thing that she was telling me about no exceptions on returns I can see why Kmart is having so many store closings as customers such as myself will not shop somewhere that you can't have satisfaction when issues ariseI shopped there over Christmas alot but I will never shop there again I can't take the risk of losing my hard earned money for something that can't be worn or used

October 27,
*** ***
Revdex.com
North Wabash Ave
Suite
Chicago, IL
*** * *** * *** ***
*** *** ***
We have been unable to complete the investigation of *** ***
complaint because the correspondence you provided us with did not include any of her purchase information and we have been unable to locate any in our records with the information givenTherefore, since we do not have enough information to facilitate an investigation, we will need to close this issue pending the receipt of proof of purchase from *** *** Alternatively, *** *** is also welcome to contact me directly with that information by emailUpon our receipt of the requested information we would be pleased to re-open her complaint and complete our investigation
Sincerely,
*** ***
*** *** ***
*** *** *** ***
*** ***

January 25, *** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** *** Dear Ms***
We have completed the investigation of Ms*** complaint
regarding her dissatisfaction that her refrigerator was not delivered and she has not received her refund
It is unfortunate that we failed Ms*** expectations when she recently scheduled the delivery for her refrigeratorWe reviewed the delivery notes and case notes related to the refrigerator deliveryAccording to our records, the delivery team reported that they were unable to complete the delivery because there was a large item in the wayThey requested that Ms*** move the item in order to deliver the refrigeratorMs*** was unable and requested the delivery team to move itFor liability and safety purposes, our delivery teams are not authorized to move other items that are not part of their work orderSince Ms*** was not ready for the delivery, the refrigerator was taken back to the storeWe apologize that the delivery was not rescheduled or that the refund was not immediately issued once it was returned
We contacted Mr*** ***l, Store Manager for Store *** to assist with Ms*** concernMr* *** researched and discovered that the refund had not been issuedOn January 19, he issued a refund of $in the form of a bank checkMs*** should receive the check within business daysWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

April 12, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** ** *** *** *** *** We have completed the investigation of *** *** complaint regarding his dissatisfaction with the cancellation of his sears.com order and his subsequent request for a $gift card It is unfortunate that we failed *** *** expectations when he recently placed an order with SearsWe value his patronage and can understand his frustration with the events detailed in his letterAlthough it appears that the cancellation may have been partially due to an incorrect coupon application on the order, *** *** concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we have emailed a $eGift card directly to him as an apology for this issue. *** *** is expected to receive the eGift card within 2-business days and should check both his inbox and junk mail folder for his gift card if Sears has not been added to his contacts. At this time, we can only reiterate that we truly regret any inconvenience he may have experienced. We respectfully ask to have this matter closed since we have noted *** *** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
September 11,
Nita ***
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: - Sydney ***
Dear Ms
***:
We have not fully completed our investigation of Ms***'s complaint regarding her online experience
We apologize for the delay in responding to this complaintWe forwarded this matter to the Store and District Manager of Sears Outlet Unit to research and are currently awaiting their responseWe are committed to providing a fair and equitable resolution and ask that Ms*** allow us ten business days to come to a decisionIn the interim, should Ms*** have any questions, she may contact the unit directly at (480) ***
We apologize again and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX XXXXX
June 9,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** - *** ***
Dear Ms
***
We have completed the investigation of Mr***'s complaint regarding his online order
After reviewing the complaint filed, we were unable to locate an order in our system using the information provided in the complaintWe sent an email correspondence to Mr*** and requested additional information so that we may work toward a resolutionHowever, Mr*** indicated that the issue had been resolvedIt is unfortunate that we failed Mr***'s expectations as we value his patronageWe apologize for the series of events detailed in his complaintWe can assure that his concerns have been forwarded to management for reviewAdditionally, we hope that in the future he will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, since we have confirmed with Mr*** that this matter has been resolved, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation

November
5, 2015*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** *** *** *** *** *** ***We have completed our investigation of *** ***
complaint regarding her
refrigeratorWe spoke with District Manager *** *** and it was our
understanding that he had been in contact with *** *** and they were working
towards resolution of this issue*** *** may contact *** *** during
business hours at *** *** if she has any further questionsWe apologize to *** *** and appreciate the opportunity
to address this matterPlease feel free to contact me if you have any further
questions or concerns.Sincerely,*** *** *** *** *** ***

I'm reporting unsafe and unprofessional work-related business practices taking place at the Kmart store in Pineville, NC as it pertains to a male KMart supervisor by the name of Kevin D *** who engages in electronic sexually explicit communications, via text messages, Skyping, and social media apps like Grindr, Jack'd, What'sApp, and KIK that also involves sexually explicit picture sharing with random men while at workHe invites these men over to the Kmart store in an attempt to engage in sexual activityI have proof where one gentlemen admitted to me via facebook messenger that he had sex with Kevin D *** in the back bathroom of the Kmart store as well as in the gentlemen's car in the Kmart parking lot while Kevin D *** was at workI also have indirect proof, via text message correspondences between Kevin D Clyburn and JJ Moten, whereby, Kevin D *** received oral sex from JJ Moten (Alphonso) at the Kmart store while Kevin was at workJJ Moten has also been known to frequent the store looking for Kevin D *** He also offers some of these men money, via Western Union, to pay there bills, and/or go shoppingThese men have been known to frequent the store looking for this Kmart SupervisorDarlene *** a Kmart associate, who works at the jewelry counter can attest to this, as she has told me, she doesn't know why Kevin D *** "messes" around with these young guysI consider this to be a public health issue for customers who shop and use the restroomsHe has recommended men for hire, in exchange for getting sexually involved with themIn one case, with one gentlemen, it involved money This man was hired on and worked at Kmart for a short whileThis is a big conflict of interest when it comes to his position at his jobHe has also recommended men for hire whom he knows does drugs, such as marijuana, and, whereby, he encouraged one to stop doing drugs so he could pass a drug test, and to continue again after he was hiredThat serves to question his professional judgment as a supervisor, let alone an assistant store manager if he continues to be promotedI feel that this male supervisor should be given random periodic drug tests and all other Kmart associates should be given a one time random drug testI also came across a message between said supervisor and another individual, proof of which I don't have, whereby he asked him to "pee into a cup for him" so he could pass the Kmart drug test, but I do have a conversation between this very same individual and I, whereby, he admits to me that he asked the supervisor to do just thatThis individual ended up being hired on and worked for Kmart for a period of timeThis male Kmart supervisor associate also gives his personal cell phone number out to fellow Kmart associates (ie Ronald *** Kmart Associate), whereby, male associates call that number, claiming to use it for work related purposesI find this to be highly suspicious, considering, his history of sexual activity at the storeCommon sense, tells me that the proper procedure would be to use the Kmart phones for work-related purposes, especially as it pertains to calling out of workI have proof to back up my allegationsMy case, is in no way, just against one individualIt is also against any other Kmart associate, besides Kevin *** who may be involved, either actively, or through knowing and not coming forward or covering up, as well as Corporate and the Pineville Kmart Store for possibly allowing an unsafe and unprofessional work environment to have been in place and to continue to be in place, whereby they've allowed and continue to allow these individuals to work, in addition to possibly still offering Kevin D *** a promotion to Assistant Store Manager, giving both him and them the opportunity to continue such behaviorHistory proves that his behavior will only continueWhen I first reported my allegations to Tonya *** Kmart Store Manager, in the beginning, backed up by evidence via text message to her personal cell phone, the first thing she did was to tell Kevin D *** to get a restraining order against meWhen I called the Kmart store to follow up on the evidence I had sent her, because I received no reply from her, and to further report my suspicions to her, she hung up the phone on meThat was unprofessionalWhat she should have done, as she should have done with any other customer who had knowledge of such information, was to remain professional and unbiased and to take my report over the phone and thank me for providing her with information and assure me that the store would look into the situation and do an investigationHowever, her actions, show that she was on Kevin's side, from the start, and was protecting himI find that to be highly suspicious, as in she acted like she was covering for himThus I am also complaining about how Kmart Corporate and the Pineville Store have handled this matter

January 19, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent online order experience and request to return the merchandise for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Mr*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Mr*** case, the order was fulfilled by *** *** ***located at *** *** *** *** ** ***, Email: *** and telephone number *** *** We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Mr*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order, we found that Sears Online issued two return labels on behalf of the sellerOnce the merchandise is returned, a refund will be issued to Mr***In the interim, we have noted Mr*** concerns and respectfully ask to have this matter closed, pending the return We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

October 26,
Revdex.com
Attn: *** ***
North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** * *** ***
Via: 1st Class US Postage
Via email: ***
Dear Ms***,
This letter serves to confirm that Sears Home Improvement Products, Inc(SHIP) has been in contact with Ms*** SHIP has complied with numerous demands she set forth to resolve her complaintsSHIP has provided her with all of her contract documentation, and instructed her to reach out to her loan servicer to obtain her loan documentsTo address her installation complaint, SHIP attempted to schedule an installation date for her electrical breaker on Thursday, October 6thThe installers were running late due to heavy traffic, but kept in touch with Ms*** to advise her of their arrival timeUpon the installer’s arrival, Ms*** refused to allow them to complete the installationThis is not the first attempt to complete her installation, as a prior attempt in early September resulted in the installers being berated by Ms*** while she allowed her dogs run them off the property
Florida is a right to cure state and we have copious documentation to show our attempts to complete her installationWe also have copious amounts of documentation and notes to show that Ms*** has repeatedly refused and blocked any attempt to complete the minor punch list itemsDue to our inability to amicably resolve this complaint, SHIP has removed the cost of the electrical breaker from her contract, as well as the cost of a return air grill from her contract that is bentTo reimburse her for these items, SHIP has sent a check via ***/Signature required and she may repair those items at her leisureThis will substantially complete her contract with SHIPMs*** will be responsible for contacting the *** *** *** Department upon completion of these items to inspect and finalize the permit
At this time, we have concluded our investigation and we are closing our fileThank you for your time, effort, and patience during the investigation processIf you have any questions or concerns, please contact me directly at *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc: *** ***

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left">
*** *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears Home Services and repairs to her refrigerator*** *** Sears Home Services, Technical Manager provided the following response: *** *** complaint is that there is not cool water coming out of their refrigerator water dispenser. Tech inspected unit to see why the water was not coldAfter speaking to the technical support center, we’ve come to the determination that the reason the water isn’t cold is due to over use. The water dispenser is the family’s main source of water & this is a pretty big family that utilizes the dispenser constantly throughout the day. The water going into the reservoir is not allowed enough time to cool down for cold water use. If the water is constantly being emptied & refilled from their house line, the temperature will be closer to their sink water due to the lack of time for it to cool down. Tech explained this to customer prior to leaving the homeSince we have noted our response to *** *** complaint, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***

June 29, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order and request to receive the remaining refund We would first like to apologize for any inconvenience Ms*** may have experienced with this matterAfter reviewing the notes in the order we show that a refund of $was issued on May 11, A refund of $was issued on June 11, 2016, leaving a remaining balance of $Therefore, Sears Online processed the remaining balance on June 14, 2016, under return receipt number *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** *** * ***
class="InsideAddress"> Dear Ms*** We have completed our investigation of Ms*** complaint regarding service for her damaged refrigerator door We do show that a door has been ordered for Ms*** refrigerator but will not be available until February Ms*** has been provided with my direct contact information and we will monitor the parts and service but to the time involved we request that this complaint be closedMs*** can always rebuttal if she needs to We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

I purchased a washer from Sears and a master protection agreement to go with itI November, I called in a repair and Sears has sent technician after technician out with various parts and to date gave yet to fix itThe excuse is the previous technician ordered the wrong partSears refuses to take responsibility for defective and/or wrong parts
They owe me a working washing machine