Sears Home Outlets

Complaint: [redacted]
I am rejecting this response because:I am still in need of a treadmill to complete my gym in which every item was purchased from Sears. All I am asking is to be able to purchase the item in cash, so I can complete the gym. The store by my house has it but it's now $900 with the Shop Your Way program. 
Sincerely,
[redacted]

March 1, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted] rebuttal regarding her dissatisfaction with our response to her complaint about the cancellation of her layaway order.   We have reviewed both sears.com’s response and Ms. [redacted] rebuttal, and we do not find that [redacted] has brought any new information to her complaint.  While we understand that she was dissatisfied with the service she received, we are unable to grant her request to receive the treadmill at the sale price offered at the time she opened her layaway order, since the cancellation was not the result of any error by Sears.  It is also important to clarify that Ms. [redacted] layaway order was cancelled February 6, 2016.  The date of March 6, 2016, stated in our previous letter is a typographical error.  We apologize to the Revdex.com and [redacted] for any confusion this typographical error may have caused and can assure both parties that the payment detail included is accurate.   In reference to Ms. [redacted] claim that she did not receive a cancellation email, it might be important to mention that our emails are commonly misdirected to spam folders when our customers do not add our address to their email contacts.  Regardless, at the time of layaway opening Sears provides our customers with a complete schedule of payments, due dates and terms that they may refer to for direction whether or not they receive specific email notifications about their layaway.    Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer’s complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant.  In Ms. [redacted] case we do apologize that we failed her expectations, layaway orders cannot be reinstated and we are unable to offer the same price on a new order when the previous order has failed due to late or non-payment.  We can only again assure [redacted] that her concerns have been forwarded to management for review.  Any associates that may have provided her with incorrect information about the status of her layaway will be given the opportunity to receive additional training or receive disciplinary action up to or including termination.  Since we have again confirmed that Ms. [redacted] layaway progressed properly and without any systemic error, we have closed our file regarding this matter.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist [redacted]

Initial Business Response /* (1000, 8, 2015/05/14) */
May 14, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL XXXXX
Re: # [redacted] - [redacted] and [redacted]

Dear Ms. [redacted]
We have completed the investigation of Mr. and Mrs. [redacted]'s complaint...

regarding her dissatisfaction that the refrigerator failed sooner than she expected and her request for a refund.
We apologize that the [redacted]'s refrigerator failed to meet their expectations of longevity. The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to fail. Upon receipt of the [redacted]'s complaint, we reached out to [redacted] Store Manager for unit [redacted] to assist with the [redacted]'s complaint. Mr. [redacted] contacted Ms. [redacted] and he offered exchange to refrigerator for a comparable model. Ms. [redacted] accepted the offer and approved the model refrigerator offered for the exchange. The refrigerator is scheduled for delivery on May 21, 2015. With that being said, since it is our understanding that the exchange is a resolution that met with Ms. [redacted]'s approval, we have closed our file.
Again, we apologize to Mr. and Mrs. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
XXX-XXX-XXXX direct
[redacted]@searshc.com

Initial Business Response /* (1000, 8, 2015/05/15) */
May 15, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] - [redacted] A. [redacted]
Dear Ms. [redacted]

We have completed the investigation of Ms. [redacted]'s complaint regarding her...

dissatisfaction with our customer service and failure to provide a refund for a dishwasher she returned to her local Sears Hometown Store.
It is unfortunate that we failed Ms. [redacted]'s expectations when she recently purchased a dishwasher from Sears Hometown Store. We value Ms. [redacted]'s patronage and can understand her frustration with the events detailed in her complaint. We can assure Ms. [redacted] that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, [redacted] District Manager for Sears Hometown Store num275ber 1, contacted Ms. [redacted] to discuss her experience. At that time, he offered to reimburse her bank fees and provide some compensation to offset any inconvenience or expense she may have incurred due to having to make phone calls and trips back to the store. Mr. [redacted] also gave Ms. [redacted] his cell phone number, and agreed to follow up with her to confirm that she received her refund of $482.00 on May 4, 2015. We can only reiterate that we truly regret any inconvenience Ms. [redacted] may have experienced. We hope that in the future she will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. Ms. [redacted] may contact Mr. [redacted] at (XXX) XXX-XXXX if she needs any further assistance with this issue. We respectfully ask to have this matter closed, since we have noted Ms. [redacted]'s comments and an equitable resolution has been provided by Sears Hometown Store.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX Ext. XXXXX

[redacted]
Revdex.com
330 North Wabash Ave, Ste. #2006
Chicago, IL 60611
Re: Rebecca [redacted]
Dear Ms. [redacted]
We have completed the investigation of Ms. [redacted]'s complaint regarding a snow thrower attachment ordered from Sears Outlet....


[redacted], Assistant Manager of the Niles Sears Outlet provided the following response:
The Niles Sears Outlet has ordered a replacement Craftsman Dual-Stage Snow Blower Tractor Attachment for Ms. [redacted]. The replacement item is scheduled to be delivered to Ms. [redacted]'s home on November 6, 2015. We have provided a copy of the replacement sales check for review. Moving forward, if I can be of any further assistance to Ms. [redacted], I invite her to contact me at [redacted]. Since we have noted that we will be replacing Ms. [redacted]'s Craftsman Dual-Stage Snow Blower Tractor Attachment, we ask that this complaint be closed.
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Claims Specialist
Sears Holdings Corporation[redacted]

February 24, 2017     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear Ms[redacted]   We have completed the investigation of Mr. [redacted] complaint regarding his dissatisfaction with our...

customer service and non-receipt of a refund after the cancellation of his sears.com exchange order.   It is unfortunate that we failed Mr. [redacted] expectations when he recently placed an order with Sears. We value his patronage and can understand his frustration with the events detailed in his letter. His concerns have been forwarded to management for review so that future problems of this nature can be averted.  Additionally, we have reviewed our records and confirmed that refunds of $144.99 and $647.36 were issued on February 21, 2017, and $110.38 on January 4th, for a complete total of $902.73 issued to Mr. [redacted] account ending in [redacted]  Mr. [redacted] may reply to our email if he has any further questions about this issue or his refund.  At this time, we can only reiterate that we truly regret any inconvenience he may have experienced.  We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible.  We respectfully ask to have this matter closed since we have noted Mr. [redacted] comments and the requested resolution has been provided.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist [redacted]

March 28, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  [redacted] [redacted]   Dear Ms. [redacted]   We have completed our investigation of Ms. [redacted] complaint regarding her refrigerator.   It is...

regrettable that we failed Ms. [redacted] expectations in regard to the refrigerator she purchased from the Sears Outlet store in Melrose Park, IL. We would like to assure Ms. [redacted] that we appreciate her valuable feedback, as we do not take these matters lightly.  We sincerely apologize for any inconvenience we may have caused Ms. [redacted]   Upon researching Ms. [redacted] purchase, we found that the refrigerator was purchased on November 12, 2016, and delivered on November 16, 2016.  While we understand that Ms. [redacted] is seeking a replacement or a refund, her purchase is outside Sears’ 30-day Return Policy time frame.  Once outside the return policy timeframe, neither a refund nor an exchange is permitted; any performance issues must be addressed through the manufacturer’s warranty by our service department.   Our records show that the repair to Ms. [redacted] refrigerator was completed on March 27, 2017, with the installation of a condenser.  Prior to this repair, only one other repair was completed; on January 19, 2017, a Sears technician cleared ice from the evaporator.  With that said, since we have documented Ms. [redacted] concerns with her refrigerator and we have completed the repair to the unit in accordance with the manufacturer’s warranty, we ask that this matter be closed.   Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter.     Sincerely, [redacted] Regulatory Complaints Specialist

[redacted] Revdex.com 330 North Wab[redacted] Ave., Ste. #2006 Chicago, IL  60611   Re: # [redacted] - John R L[redacted]   Dear Ms. [redacted]   We have completed our investigation of Mr. L[redacted] complaint regarding his refrigerator.   We value Mr. L[redacted] patronage, but can...

understand how the series of events noted in his complaint has caused him to lose faith in Sears. We regret that this incident occurred, but we can assure Mr. L[redacted] that his concerns have been forwarded to management for review so future problems of this nature can be averted.  We can only reiterate that we do not condone how he was treated and truly regret the misinformation he received regarding his refrigerator warranty. We have moved forward with a replacement for Mr. L[redacted] refrigerator and he has been provided with my direct contact information if he still needs assistance in the meantime we have closed this matter, since we are replacing Mr. L[redacted] refrigerator and noted his candid feedback.   We apologize to Mr. L[redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   Vanessa L. S[redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Vanessa.L.S[redacted]

Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611     Re: Ian W [redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted] complaint regarding a refrigerator purchased from Sears Outlet.   Chris Dobbins, manager of...

the Oceanside Sears Outlet Store provided the following response: I have made contact with Mr. [redacted] and it has been agreed that Sears Outlet will be picking up the refrigerator noted in his complaint on Saturday, December 10, 2016. Once the unit has been checked into the warehouse a refund will be processed. Salescheck 093220718514 references the pick-up. Refunds are typically refunded in the same form of payment as was used to complete the order, credits to a credit card usually post within 5-7 business days of pick up and bank checks are received within 10-14 days. If I can be of any additional assistance to Mr. [redacted], he can reach me at [redacted]. That said we ask that this complaint be closed pending further contact. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com

Initial Business Response /* (1000, 13, 2015/05/21) */
May 21, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] - [redacted]
Dear Ms. [redacted]

We have completed the investigation of Ms. [redacted]'s complaint regarding her...

dissatisfaction with the time frame for delivery of an oven she purchased from Sears Outlet online.
It is unfortunate that we failed Ms. [redacted]'s expectations when she recently placed an order with Sears Outlet. We value her patronage and can understand her frustration with the events detailed in her complaint. We can assure Ms. [redacted] that her concerns have been forwarded to management for review so that future problems of this nature can be averted. It may be important to clarify that Sears Outlet Stores are independently owned franchises that may offer items to customers outside of their central delivery area. This was the case with Ms. [redacted]'s order, and as such Sears Outlet retained services from a third party to deliver her oven. While this service is meant to appear seamless to our customers, there are times that it may not be completed as quickly as we or our customers would like, since scheduling is entirely up to the selected third party carrier. With that having been said, we have confirmed that Ms. [redacted]'s oven was delivered to her on April 29, 2015. At this time, we can only apologize for any misinformation Ms. [redacted] may have received about the delivery of her oven and reiterate that we truly regret any inconvenience she may have experienced. Additionally, we have forwarded her complaint to the Sears Outlet Store she purchased her oven from, so that they may determine whether any future changes can be made to improve their services. We hope that Ms. [redacted] will continue to shop at Sears and allow us an opportunity to provide her with a more satisfying example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms. [redacted]'s comments and the requested delivery service has been completed.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX Ext. XXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611     Re: Margie [redacted]#11017018 Dear Ms. [redacted]: We have completed the investigation of Ms. [redacted]’ complaint regarding a range purchased from Sears Outlet. Chad [redacted], Sears Outlet Center,...

District Sales Manager provided the following response: It is unfortunate that we failed Ms. [redacted]’ expectations when she issues arose with the range she purchased from Sears Outlet. We value Ms. [redacted]’ patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in Sears. We can assure Ms. [redacted] that her concerns have been forwarded to management for review, so future problems of this nature can be averted.  We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectations. We hope that Ms. [redacted] will allow us another opportunity in the future to provide his with the type of customer service that Sears has built their reputation upon, but we would understand if this is not possible. Unfortunately we do not have a replacement range to provide to Ms. [redacted], therefore we are picking the range up and we will be refunding her in full for her returned purchase. Once the range has been returned to the warehouse the store will be processing the refund. Typically a credit to a credit card will post to the credit card account in 3-5 business days. Since we have noted that we will be picking up the range and will be refunding Ms. [redacted], we ask that this complaint be closed. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com

February 25, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction with our...

customer service and failure to redeliver a refrigerator she purchased on sears.com.   It is unfortunate that we failed Ms. [redacted] expectations when she recently purchased a refrigerator on sears.com. We value her patronage and can understand her frustration with the events detailed in her complaint. We regret that this incident occurred, and we can assure Ms. [redacted] that her concerns have been forwarded to management for review.  With that having been said, Sears was unable to deliver the refrigerator because it would not have fit through the entry of Ms. [redacted] home without causing damage to the entryway.  It was for this reason that her order was cancelled.  Ms. [redacted] was advised that she would need to select a different refrigerator and asked for the dimensions of her entryway and the space for the refrigerator.  Our records indicate that Ms. [redacted] did not accept this information or our offer to assist her and instead completed a new order for the same refrigerator, which is expected to become available for delivery by March 14, 2016.  It should be noted that the replacement order may also be cancelled if a delivery attempt is made and Ms. [redacted] has not made some sort of accommodation or arrangement that will allow the refrigerator to fit through her doorway.  At this time, we can only reiterate that we do regret any inconvenience she may have experienced.  We respectfully ask to have this matter closed, since we have noted Ms. [redacted] comments and no further resolution can be offered at this time.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist [redacted]

Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611     Re: Wilfredo [redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted]’s complaint regarding Sears Home Services and repairs to his refrigerator. Cindy [redacted], Sears...

Home Services Customer Advocate provided the following response: On September 14, 2016, a Sears Home Services technician was dispatched to Mr. [redacted]’s home to complete repairs to his refrigerator. The notes from the service call indicate that the technician installed a previously ordered compressor and power inverter. Once the repairs were completed the unit was tested and was found to be operating as designed. Moving forward, if I can be of any assistance to Mr. [redacted], he can reach me at [redacted]. That said we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com

Initial Business Response /* (1000, 5, 2015/08/17) */

[redacted]
Revdex.com
330 North Wabash Ave, Ste. #2006
Chicago, IL 60611
Re: [redacted]
Dear Ms[redacted]
We have completed the investigation of Ms. [redacted] complaint regarding Sears Home...

Services and repairs to her refrigerator.
Our records indicate that Ms. [redacted] refrigerator has been deemed non-repairable due to a shorted/grounded wire within the cabinet. That said, per the Sears Service Smart Agreement (SSA) Ms.[redacted] purchased, she has been provided with a $500.00 store credit to be used to replace her refrigerator, the maximum allowance for her agreement. All Ms.[redacted] would need to do is go to her local Sears and advise her sales associate that she has a store credit which can be found noted under her phone number ending in[redacted] We have also processed a $200.00 food loss reimbursement check which she should receive within the next 10-14 days. Since we have noted the $500.00 store credit and $200.00 food loss reimbursement, we ask that this complaint be closed.
We apologize to Ms.[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Claims Specialist
Sears Holdings Corporation
[redacted]@searshc.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
first of all , I want to thank you for your help in resolving this problem,. because I was getting nowhere with sears before you stepped in. within 3 days I got a call from them stating that they were sending someone out that Friday . and at that time they deemed my ref/freezer not repairable. I did get the $500 towards a new ref/freezer and have purchased a new one it was delivered on Saturday 8/22/2015. the only problem I have is the plastic bins in the side door was cracked, I called sears as soon as I discovered as I was cleaning it out. well within the 72 hours to report ant problems. I spoke to customer re named [redacted] who asked if I would keep it and that were going to issue me a $100 card and I should receive within 48 to 72 hours via my e-mail that was Saturday 8/22/2015 as of yet I have not received it. with regards to the $200 check for food, they did give me a case number and told me to if I didn't get it within 21 days to give them a call so I'm still waiting on that .I pray that none of the above becomes another issue. again you have been most helpful to me in getting my problem taken care , something I couldn't do on my own.
great service
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I feel as though Sears is disregarding that they have a poor way of handling the needs of the customer in this type of situation. I was not prepared for a brand new refrigerator to break down and for it to take 3 weeks for repairs. Not only did I loss food but, I had to eat out or buy other non-perishable food items for a family of 4 over a course of a 3 week period. I was also inconvenienced by either having to take off of my job or having someone else to be at my home for the repair service on 3 different dates. So, the apology and the $100 offer is not satisfactory. You all did nothing to expedite getting the parts in, repairing the refrigerator in a timely manner or offering a loaner refrigerator or a replacement. What if I had to keep medications refrigerated??? Do you honestly think you are fairly compensating me for my time, money, and inconvenience when you all are a multi million dollar company that's selling faulty appliances? I would accept no less than $500 for compensation. 
Sincerely,
[redacted]

December 22, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  # [redacted] David H[redacted]                       ...

  Dear Ms. [redacted]   We have completed the investigation of Mr. H[redacted] complaint regarding his refrigerator.       We have spoken with Mr. H[redacted] regarding this issue and a replacement refrigerator was provided.  As such, we have closed our file.   We apologize to Mr. H[redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, Tammie S[redacted] Specialist, Regulatory Complaints Email: Tammie.S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
John L[redacted]

November
10, 2015[redacted]
[redacted]RevDex.com330
North Wabash Ave., Ste. #2006Chicago,
IL  60611Re:  #[redacted] – [redacted]  Dear Ms.
[redacted]:We
have completed the investigation of Mr. [redacted]’s complaint regarding the descriptive
content for items he recently purchased....

As
clarification, while we strive to provide our Sears.com customers with accurate
information, including pricing, availability, and product description on all
products available on Sears.com, whether directly through our listings or those
of our third-party Marketplace vendors, with any online site there might be
times that an error could occur. Should we uncover a pricing error, and an
order was actually placed for the incorrect amount, we attempt to email the
customer as soon as possible, and then we cancel and refund the order.  For store pick-up items, we notify the store
of pick up that these prices were errors and will not be honored, so they can
cancel the sale at their store.  If the
item was never ordered, then all requests to honor the incorrect price would
not be granted. In this case, the error was not noted until after Mr. [redacted]
received his merchandise. As he noted, we offered to provide him with a discount
to keep the washer and dryer, but he declined.  We
also make every effort to fix the error as soon as possible since it does us no
favors to have customers placing orders that will just have to be canceled; it
only disappoints them and causes extra work with no sale at the end for us.
There is absolutely no benefit to us to have these errors occur, which is why
we try to minimize the chance as much as possible and why we have software that
helps us identify when one occurs. In some instances where it appears the error
has not been corrected in a timely manner, it is because the consumer may be
viewing an older, “cached” version saved in the computer’s database. This is
designated by the settings in the internet browser being used. If the price has
since been corrected though, it will show in the cart once added as this is a
new page that would not have previously been cached. In
Mr. [redacted]’s case, while the written content did not mention the steam feature at
all, it seems that the video added to the page was incorrect as a result of
human error. We are taking steps to remove the erroneous content now. Per our
terms and conditions, we were not obligated to provide Mr. [redacted] with the
correct models for the same price. However, we have issued a full refund;
making him whole. The remaining $30.00 he was due to be credited was issued in
the form of a check today and he should expect it within 7-10 business days.  We want to thank Mr. [redacted] for bringing this matter
to our attention. If he would like to view the most up-to-date full version of
our terms and conditions, she can access the page with this link: http://www.sears.com/en_us/customer-service/policies/terms-of-use.html.
We have also included below a small excerpt specifically regarding pricing
errors:“Pricing errors may occur on the Sears Site
from time to time, on items sold by Sears, or items sold by third party sellers
on Sears Marketplace. Sears attempts to correct all pricing errors as soon as
they are discovered, or as soon as Sears receives notice of an error. Sears
reserves the right to cancel any orders containing pricing errors, with no
further obligations to you, even after your receipt of an order confirmation or
shipping notice from Sears. Any payments you make to Sears for orders that are
cancelled due to pricing errors will be refunded.”With
that said, since our actions were in accordance with the posted terms and
conditions that govern our website, we respectfully ask that this matter be considered
closed. We
apologize to Mr. [redacted] and appreciate the opportunity to address this
matter.  Please feel free to contact me
if you have any further questions or concerns.Sincerely,[redacted]
[redacted]Regulatory
Complaint Specialist [redacted]Email: [redacted]@searshc.com