Sears Home Outlets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me ? I only believe that this is satisfactory.? Sears should have not charged my mother-in-law with a restocking fee after all the trouble she went through to try and return this item.? Sears has lost our families business Sincerely, Debby P [redacted]

[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s complaint regarding the purchase of a range from Sears Outlet [redacted] ***, Sears Outlet Sales Manager provided the following response: We have ordered and delivered Mr [redacted] a Kenmore gas slide in rangeThe sales check referencing the range is [redacted] If I can be of any assistance to Mr [redacted] , he can reach me at [redacted] That said we ask that this complaint be closedWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation ***[redacted] @searshc.com

[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL? ? Re: # [redacted] Rebecca J [redacted] ? Dear Ms [redacted] : ? We have completed our investigation of Ms [redacted] complaint regarding her sears home warranty ? We would first like to point out that [redacted] Services, Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of [redacted] Home Services (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of Ms [redacted] ’ contract ? CCHS informed us that the SHW was cancelled and Ms [redacted] was refunded $back on to her credit cardIf Ms [redacted] has any questions regarding this she can contact her case manager at CCHS, Altina [redacted] directly at ###-###-####Since Ms [redacted] warranty was cancelled as she requested we have closed this case? ? We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.? Please feel free to contact me if you have any further questions or concerns? Sincerely, ? Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation ###-###-#### direct Vanessa.L[redacted] @searshc.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As soon as Sears found out about my troubles through the Revdex.com, they called my husband and we are scheduled to have a new treadmill delivered on 11/19/ The manager stated that she really wished I would have called Sears directly, which I did do in the beginning And they told me to call [redacted] , and that is where the troubles began I am truly hoping that I somehow got into a bad loop and just couldn't get help with anything Sears is starting me out fresh and am hoping this works!!! The manager at Sears was very sorry and did right by me thus far Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ July 15, Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] - Karen P [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction that the range failed after the installation was completed and her request for reimbursement of the installation charges On July 13, Melissa [redacted] Manager of Sales and Operations of Hometown Stores, provided the following response: The owner has reached out to this customer and has taken care of the installation of the rangeThey are making the necessary arrangements to credit the customer once installed We value Ms [redacted] patronage, but can understand her frustration due to the series of events noted in her complaintWe would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedSince we have addressed the concerns brought forth in Ms***s complaint, we have closed our file Again, we apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Matilda [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct [redacted] com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

November 24, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL? 60611***? [redacted] We have completed the investigation of [redacted] complaint regarding the service she scheduled under a recently purchased Service Smart Agreement (SSA)Our records indicate that our technician found the work environment in [redacted] home hostile, and as such he terminated the service call by leavingUnfortunately, since this is a rare occurrence the technician did not know how to close out the service call, and the way he did so, made it appear that services were providedThis meant that when [redacted] canceled her SSA, she received only a partial refund from what we can tell, rather than a refund in fullSince she indicated that she would also dispute the charge, at this point we are unable to issue any refund that might be remaining until we can verify what status the dispute might be inThis means that we need the full digit account number that was used to make the purchaseWith that we can verify what was charged and what was refunded, and if any chargeback was accepted or denied [redacted] is welcome to email me at [redacted] or call me at [redacted] to provide that account number; we would note that we do not need the expiration date or the security code as this is not needed for research or to provide a refundIn the interim, since we are willing to ensure she receives a full refund, we will close our file pending her response.We apologize to [redacted] and appreciate the opportunity to address this matter.? Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted] Team Manager, Regulatory Complaints [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, John L***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me Sincerely, Lana M***

? [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL? ? Re:? [redacted] - [redacted] ? Dear Ms [redacted] : ? We have not fully completed our investigation of MsScott’s complaint regarding her Kenmore range ? We are currently researching the issue and are in contact with Ms [redacted] directlyWe will be setting service with a senior service tech to address the range and the fact that it is not baking at the degrees as advertised ? With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted.? If MrNorris’ issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolved.? We respectfully ask that this matter remain closed at this time? We appreciate the opportunity to address this matter.? Please feel free to contact me if you have any further questions or concerns? ? Sincerely, ? [redacted] L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct [redacted] .L[redacted] @searshc.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] Sears addressed my complaint immediatelySteve from customer service was very understanding and helpful in resolving the issue Like the mail says they sent me a dollar gift card and said they would work to resolve the communication issues

February 25, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear [redacted] We have completed the investigation of Ms [redacted] complaint regarding her dissatisfaction with our customer service and failure to redeliver a refrigerator she purchased on sears.com It is unfortunate that we failed Ms [redacted] expectations when she recently purchased a refrigerator on sears.comWe value her patronage and can understand her frustration with the events detailed in her complaintWe regret that this incident occurred, and we can assure Ms [redacted] that her concerns have been forwarded to management for review With that having been said, Sears was unable to deliver the refrigerator because it would not have fit through the entry of Ms [redacted] home without causing damage to the entryway It was for this reason that her order was cancelled Ms [redacted] was advised that she would need to select a different refrigerator and asked for the dimensions of her entryway and the space for the refrigerator Our records indicate that Ms [redacted] did not accept this information or our offer to assist her and instead completed a new order for the same refrigerator, which is expected to become available for delivery by March 14, It should be noted that the replacement order may also be cancelled if a delivery attempt is made and Ms [redacted] has not made some sort of accommodation or arrangement that will allow the refrigerator to fit through her doorway At this time, we can only reiterate that we do regret any inconvenience she may have experienced We respectfully ask to have this matter closed, since we have noted Ms [redacted] comments and no further resolution can be offered at this time We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted] ***

[redacted] Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL? [redacted] We have completed the investigation of [redacted] complaint regarding a [redacted] treadmill[redacted] ***, Assistant Store Manager of the Sears in La Crosse provided the following response:On Tuesday, November 11, 2015, we processed an exchange for [redacted] The new unit has been ordered and is expected to be delivered to her home on November 19, We truly apologize to [redacted] for the inconvenience noted in her complaintIf I can be of any additional assistance to [redacted] , we respectfully request that this complaint be closedWe apologize to [redacted] and appreciate the opportunity to address this matter.? Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding a purchase made at the Sears Outlet Store in [redacted] [redacted] , manager of the [redacted] Sears Outlet provided the following response: Since receiving Mr [redacted] complaint, I have been in contact with him in order to resolve his complaintWith that said, it has been agreed that Sears Outlet would be processing a refund of $back to Mr [redacted] cardTypically a consumer can expect to receive a refund to a credit card within 3-days of processingAdditionally, we will be providing Mr [redacted] with a year protection agreementMoving forward, I will be Mr [redacted] point of contact and if needed, he can reach me at 513/XXX-XXXXThat said, we ask that this complaint be closed We apologize to and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted] @searshc.com

Revdex.com: Not sure whether this helped in anyway, but problem has been solved Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/07/22) */ [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL Re: [redacted] Dear Ms[redacted] We have completed the investigation of Ms[redacted] complaint regarding a tractor purchased via www.sears.com Our records indicate that a new battery was installed into Ms[redacted] garden tractor during a service call that was completed on July 10, Once installed, the unit was tested and was found to be operating as expectedWe apologize for the premature failure of the battery and appreciate Ms[redacted] patience during the repair processSince we have installed a new battery into Ms[redacted] tractor, we ask that this complaint be closed We apologize to Ms[redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]

December 27, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Joe S [redacted] Dear Ms [redacted] We have completed the investigation of MrS [redacted] complaint regarding his recent service experience with is washer pedestal After reviewing the complaint filed, we found that MrS [redacted] had previously been in contact with (EMS) Executive Member Support, Sears’ escalated complaint departmentEMS assisted with service and monitored the repairOn December 19, 2017, MrS [redacted] confirmed that the repair was completed and the unit is workingSupport Specialist Sarah B [redacted] advised that MrS [redacted] may reach out to her for any future concernsAdditionally, we hope that in the future MrS [redacted] will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, since repair has been completed, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia C [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Initial Business Response / [redacted] (1000, 7, 2015/09/04) */ September 4, [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have not fully completed our investigation of Ms [redacted] 's complaint regarding her service experience We apologize for the delay in responding to this complaintAfter installing the cooktop on August 25, our service technician found that he needed additional parts to complete the service and these were emergency orderedOnce they came in we set up the service for September 3, and as requested by Ms [redacted] we locked in that service as the first one of the day with two service techniciansWe confirmed the service date and time with Ms [redacted] on September 2nd in the eveningUnfortunately when our service technicians arrived at 8:38am on September 3rd no one answered the door or the phoneDespite multiple attempts by our service technicians to contact Ms [redacted] they left and tagged on the door with our "we were here" formWhen our service unit contacted Ms [redacted] later in the day she stated she had slept through the service time At this time we are waiting to set another service appointment to complete the repairs and will try to accommodate her schedule We apologize again and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ September 8, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent order As clarification, anytime a refund of any type is issued, if SYWR points were used to make a purchase, the credit will be issued in points firstThe terms of membership for SYWR clearly state: "Any Points you earn on a Program-Eligible Purchase are deducted from your Points account if you return the merchandise, or cancel the service, comprising that Program Eligible Purchase, even if: (i) you have redeemed those Points prior to the return or cancellation, (ii) some or all of the Points deducted from your account are not related to the Program Eligible Purchase for which such return or cancellation is made, and (iii) the deduction from your Points account results in a negative Points balanceIn the event that the number of Points that could be deducted from your Points account as a result of a return or cancellation exceeds your current Points account balance, Company reserves the right to determine the Redemption Value of the Points shortfall and reduce the amount of your refund or credit for such return or cancellation by such Redemption ValueFor example, this would apply if you purchased an item for $and earned 5,Points, you redeemed those 5,Points on another purchase and then returned the $item you originally purchasedIf you still have more than 5,Points in your account, the Company will deduct 5,Points from your account when you return the $itemBut if you only have 2,Points in your account, the Company will deduct 2,Points from your account and may either (a) deduct the other 2,Points from your account to create a negative account balance of -2,Points or (b) convert the Points shortfall (2,Points) to its Redemption Value (assume it is $2.50) and deduct that amount from your refund, so the amount of your refund upon return is $instead of $100." Despite that fact, we have granted Mr[redacted] s' request as a courtesy and a credit for $was issued to her account todayThis credit should reflect within 3-business daysThe points Ms[redacted] was given have been removed from her SYWR accountIn light of the aforementioned information, we respectfully ask that this matter be considered closed Again, we apologize to Ms[redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation (XXX) XXX-XXXX [redacted] @searshc.com [redacted] @searshc.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept Sears settlement of $However, I am highly offended by Sears' implication that I do not know how their rewards program works and that I was asking for something more than what I was overchargedSears advertised a specific price in their on-line advertisement but then overcharged me $when I finalized the on-line transactionAny points I used were based only on the advertised price and were NOT part of the overchargeI only wanted a full refund of the overcharge - not a partial refund and the rest in something of a lesser valueComplaints against Sears on the internet reveals that I am not the only one on whom Sears has tried this fraudulent practiceI will never make an on-line purchase from Sears again

Complaint: I am rejecting this response because: I would like for Sears to accept the responsibility of not fulfilling their advertised "ready for pickup" datesRather than trying to blame UPS or offering a simple apology, not one of the nearly people that I have spoke with has accepted the responsibility that Sears failed to fulfill their promise.? Sincerely, Ricky [redacted]

Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL? ? ? Re: Ian W ***# [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] complaint regarding a refrigerator purchased from Sears Outlet? Chris Dobbins, manager of the Oceanside Sears Outlet Store provided the following response: I have made contact with Mr [redacted] and it has been agreed that Sears Outlet will be picking up the refrigerator noted in his complaint on Saturday, December 10, Once the unit has been checked into the warehouse a refund will be processedSalescheck references the pick-upRefunds are typically refunded in the same form of payment as was used to complete the order, credits to a credit card usually post within 5-business days of pick up and bank checks are received within 10-daysIf I can be of any additional assistance to Mr***, he can reach me at [redacted] That said we ask that this complaint be closed pending further contact We apologize to Mr [redacted] and appreciate the opportunity to address this matter.? Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com