[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Tell us why here...I own this Sears Hometown Store however the service department is owned by Sears Holdings. Therefore the technicians do not work for me. I wasn't evenaware of this as the customer did not contact me. She should call Sears National Customer Relations with her...
complaint. ###-###-####. If that doesn't get her help she should call me and I can see what I can do to help.
Dear [redacted];
I apologize for the wait on your credit, however when you do an online purchase you are ordering from corporate [redacted] and not this privately owned store. Also, when you make a purchase with anything other than a [redacted] card, a credit can take from 2-3 weeks to process. This has nothing...
to do with this store at all. You should be contacting corporate [redacted] to find out when you will be credited. If there is anything I can assist you with further, please let me know.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Tell us why here...I own this Sears Hometown Store however the service department is owned by Sears Holdings. Therefore the technicians do not work for me. I wasn't evenaware of this as the customer did not contact me. She should call Sears National Customer Relations with her...
complaint. ###-###-####. If that doesn't get her help she should call me and I can see what I can do to help.
Dear [redacted];
I apologize for the wait on your credit, however when you do an online purchase you are ordering from corporate [redacted] and not this privately owned store. Also, when you make a purchase with anything other than a [redacted] card, a credit can take from 2-3 weeks to process. This has nothing...
to do with this store at all. You should be contacting corporate [redacted] to find out when you will be credited. If there is anything I can assist you with further, please let me know.
Thank you.
[redacted].
manager [redacted]